Tonight I placed an order for 3 pizzas on my app. After an hour had passed there was no progress on the pizzas. I called the store and the guy that answered could not find my order via name or order number after chatting back and forth he said let me get my manager. I was placed on hold for a few minutes and then the young man came back on the phone at the same time my order updated to in the oven. Apparently they were finally able to find the order and he apologized. I inquired on how long it would old be until it arrived and he stated about 40 minutes I asked what if I just come pick it up. He said then like 10min. I live less than ten minutes away so I left right away to go get the pizzas. I never did get to speak to the manager. Upon arrival I let them know I was there to pick up the pizza and again gave my name. They again couldn’t find my order anywhere. While standing there I received a notification stating that my pizza was out for deliver. All the employees were confused and visibly upset. I asked who the manager was and the young man pointed to the lady who was the M.O.D. She stated we have been busy which I understand. She choose to still not come up to speak with me at all. No apology or anything. The fact that not only was there no apology the manager couldn’t even hold herself or her store she’s managing accountable the situation . It’s unfortunate to see. Now I am aware not returning for business will not make a difference to them. But having come from the industry background seeing the demise on how managers like this don’t handle a situation or hold themselves or team accountable is very disheartening. Best of luck to the future of this store.
J Houston
Never have a problem at this location- manager always provides service and good pizza.
Lorenzo Livecchi
Shawn or Sean, didn’t see how he spell his name he hooked it all the way up! Definitely recommend this dominos
Victoria Delvalle
Very delicious! My boyfriend can’t eat gluten and Jack and James were very clear in the cross contamination and were very careful while also being super friendly and attentive. 10/10 will come again!!
John Mackin
James, the manager, said my pizza came out of the oven 5 minutes after I ordered it online. Because he said management changed and is “more efficient” and “made my order before I ordered it.” That’s a lie. He then said that he can’t see my card to pay for delivery. I tried to cancel my order and he said it’s going to be charged anyway. How is he gonna charge my card if he doesn’t have it on file? Either charge for me delivery or don’t charge me. Ridiculous. I’ll choose another Dominos next time I order, if I order at all.
Cam
Awful customer service and an upcharge on every little thing. Also, they charged me $1.60 for two sauce cups... What?? Seems ridiculous. Stay away!!
Atmosphere: 1
Food: 1
Service: 1
AJ Bearden
Pizza was decent but the wings were terrible
Atmosphere: 5
Food: 3
Service: 5
A S
So unsanitary. Gloves and hair nets are not utilized here and to make things worse, a woman handling food was biting her finger nails and when she noticed I was watching her she immediately stopped returned to handling more food and didn’t even wash her hands! She also proceeds to be on her phone in between orders. Just sick I say!
Atmosphere: 1
Service: 1
Patricia
My order is always great! I get takeout and it’s pretty efficient.
Christian Fuego
Terrible customer service I walked out. The place stank.
So unsanitary. Gloves and hair nets are not utilized here and to make things worse, a woman handling food was biting her finger nails and when she noticed I was watching her she immediately stopped returned to handling more food and didn’t even wash her hands! She also proceeds to be on her phone in between orders. Just sick I say!
Atmosphere: 1
Service: 1
Leah Card
Tried the New York Style Pizza for the first time expecting it to be better than the original. Quite disappointed! Tasted like the standard crust and barely had any toppings. Subpar pizza to say the least.
Atmosphere: 3
Food: 2
Service: 4
Danyla
I usually order pizza from this location. The service is great along with the food tasting great. They have pretty quiet workers. Nice environment. The worker named Mckenzie works fast.
Atmosphere: 4
Food: 5
Service: 5
George Shelton
Worst experience ever! It started with waiting at the counter to pick up my order to go. I watched the staff as they were busy but no greeting. Finally I mentioned to one of the staff boxing the Pizzas that two pizzas were at the end of the oven and they were off the rack by about two inches. I stated that they might fall so he pushed the back in. Finally someone else came up and asked if I needed help. I gave him my name and he searched for my order which was the two that were pushed back in. Another employee removed them and cut them. I asked are they my pizzas since they didn't look like what I ordered. The NY style looks like a hand tossed pizza and then hand tossed was supposed to have garlic crust.And this is where things progressed for the worse. I asked why the NY style looked like a hand tossed pizza and if they could make another correctly. They said it was a NY style and after a back and forth that I didn't agree with them they said I could wait 20 minutes for another to be made. I said that's ok I will take a refund and the employee said I would have to pay more for the single pizza as I bought them on the 2 or more Pizza special for $6.99. Feeling distressed I called another Domino's in Deltona where a very nice person apologized for my bad experience and asked what I wanted. I ordered a NY style pizza and picked it up on the way home.
Tonight I placed an order for 3 pizzas on my app. After an hour had passed there was no progress on the pizzas. I called the store and the guy that answered could not find my order via name or order number after chatting back and forth he said let me get my manager. I was placed on hold for a few minutes and then the young man came back on the phone at the same time my order updated to in the oven. Apparently they were finally able to find the order and he apologized. I inquired on how long it would old be until it arrived and he stated about 40 minutes I asked what if I just come pick it up. He said then like 10min. I live less than ten minutes away so I left right away to go get the pizzas. I never did get to speak to the manager. Upon arrival I let them know I was there to pick up the pizza and again gave my name. They again couldn’t find my order anywhere. While standing there I received a notification stating that my pizza was out for deliver. All the employees were confused and visibly upset. I asked who the manager was and the young man pointed to the lady who was the M.O.D. She stated we have been busy which I understand. She choose to still not come up to speak with me at all. No apology or anything. The fact that not only was there no apology the manager couldn’t even hold herself or her store she’s managing accountable the situation . It’s unfortunate to see. Now I am aware not returning for business will not make a difference to them. But having come from the industry background seeing the demise on how managers like this don’t handle a situation or hold themselves or team accountable is very disheartening. Best of luck to the future of this store.
Never have a problem at this location- manager always provides service and good pizza.
Shawn or Sean, didn’t see how he spell his name he hooked it all the way up! Definitely recommend this dominos
Very delicious! My boyfriend can’t eat gluten and Jack and James were very clear in the cross contamination and were very careful while also being super friendly and attentive. 10/10 will come again!!
James, the manager, said my pizza came out of the oven 5 minutes after I ordered it online. Because he said management changed and is “more efficient” and “made my order before I ordered it.” That’s a lie. He then said that he can’t see my card to pay for delivery. I tried to cancel my order and he said it’s going to be charged anyway. How is he gonna charge my card if he doesn’t have it on file? Either charge for me delivery or don’t charge me. Ridiculous. I’ll choose another Dominos next time I order, if I order at all.
Awful customer service and an upcharge on every little thing. Also, they charged me $1.60 for two sauce cups... What?? Seems ridiculous. Stay away!!
Atmosphere: 1
Food: 1
Service: 1
Pizza was decent but the wings were terrible
Atmosphere: 5
Food: 3
Service: 5
So unsanitary. Gloves and hair nets are not utilized here and to make things worse, a woman handling food was biting her finger nails and when she noticed I was watching her she immediately stopped returned to handling more food and didn’t even wash her hands! She also proceeds to be on her phone in between orders. Just sick I say!
Atmosphere: 1
Service: 1
My order is always great! I get takeout and it’s pretty efficient.
Terrible customer service I walked out. The place stank.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
So unsanitary. Gloves and hair nets are not utilized here and to make things worse, a woman handling food was biting her finger nails and when she noticed I was watching her she immediately stopped returned to handling more food and didn’t even wash her hands! She also proceeds to be on her phone in between orders. Just sick I say!
Atmosphere: 1
Service: 1
Tried the New York Style Pizza for the first time expecting it to be better than the original. Quite disappointed! Tasted like the standard crust and barely had any toppings. Subpar pizza to say the least.
Atmosphere: 3
Food: 2
Service: 4
I usually order pizza from this location. The service is great along with the food tasting great. They have pretty quiet workers. Nice environment. The worker named Mckenzie works fast.
Atmosphere: 4
Food: 5
Service: 5
Worst experience ever! It started with waiting at the counter to pick up my order to go. I watched the staff as they were busy but no greeting. Finally I mentioned to one of the staff boxing the Pizzas that two pizzas were at the end of the oven and they were off the rack by about two inches. I stated that they might fall so he pushed the back in. Finally someone else came up and asked if I needed help. I gave him my name and he searched for my order which was the two that were pushed back in. Another employee removed them and cut them. I asked are they my pizzas since they didn't look like what I ordered. The NY style looks like a hand tossed pizza and then hand tossed was supposed to have garlic crust.And this is where things progressed for the worse. I asked why the NY style looked like a hand tossed pizza and if they could make another correctly. They said it was a NY style and after a back and forth that I didn't agree with them they said I could wait 20 minutes for another to be made. I said that's ok I will take a refund and the employee said I would have to pay more for the single pizza as I bought them on the 2 or more Pizza special for $6.99. Feeling distressed I called another Domino's in Deltona where a very nice person apologized for my bad experience and asked what I wanted. I ordered a NY style pizza and picked it up on the way home.
Atmosphere: 4
Food: 1
Service: 1
Friendly/clean/and
Atmosphere: 5
Food: 5
Service: 5
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