Pay attention. Are clearly telling their servers to omit certain details when it comes to paying the bill. Are pretty much running a legal scam.
Mindy Harmelink
Edit: This happened in Freeport.
Highly do not recommend to come here if you plan to pay with a Card. Used my card to pay for the bill and tip. Checked my account the next day and they took out more than what the bill was for.
Called the restaurant to speak with a manager out of curiousity to ask why I was billed more, as I signed the check for a certain amount. The guy was instantly rude. Claimed according to his screen I paid "this amount for food, this amount for tips, and this amount for tax. Totalling this" Listening to those amounts... there was more than I wrote for the tip (and it wasnt like I left a bad tip to begin with). I told him the receipt I had signed wasn't that amount for the tip. He sounded pretty agitated about it claiming that was the amount I was billed for. I get that, but that's not the amount my receipt nor what I signed for was... He wasn't even physically looking at their copy of the signed receipt and I tried explaining that I did not authorize that much.
I ended up hanging up on them before they got me to the point of being rude back.
They can keep the extra tip. They can lose another customer.
If you decide to go to this restaurant, be careful. Sounded like the "manager" of this place didn't even care they done that.
help desk
Have been going to this restaurant for years. Just visited new location in Santa Rosa Beach. The service was sub optimal. Server was rude and seemed put off by our requests. The steak in the fajitas were tough and grisly. For the price tag the steak should be lean. The chili relleno was inedible. Too doughy, not the deep fried as it should be and the white sauce it was smothered in was bland and had a tinge of fragrance to it . Unfortunately it will be a long while before I revisit this establishment.
Atmosphere: 5
Food: 1
Service: 1
Jeff Stroop
The food at the new location is not as good as the old location. The presentation is fancier. The chips don't seem as crunchy. Services is slower than before. There are plenty staff around but drink and food delivery takes more time than at the old location. We have visited four times since the move. We will probably go back in anticipation that things will improve.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chimichanga, Taco Salad
Randy Wyche
Horrible service, had to flag down the waiter just to get anything for the table. Food was mediocre at best. Margaritas are decent, long wait for what is ordered, even though the place wasn't busy, and there had to be at least 20 plus service staff on the floor walking around and doing nothing. Was presented the bill, the waiter came back in 15 minutes and stated he had given the table the wrong bill. He thought it was a joke, not funny to me. Be prepared to appreciate the new decor (they recently moved to new building) but underwhelmed by everything else.
Atmosphere: 3
Food: 2
Service: 1
Cicely Daulton
This was the most disgusting and disappointing food I've had in Florida. I wouldn't even categorize it as Mexican food and the service was awful!
Atmosphere: 1
Food: 1
Service: 1
Mark Walker
This is for the new location at 5524 US HWY 98. They are charging a 3.5% Fee on credit cards, with their food pricing at a premium level. It is difficult to return when you feel you were taken advantage of. My thoughts are any business charging a Credit Card Fee above the menu item price + state tax should inform the customer first. I guess this is another restaurant I will past by on a daily basis and not stop. My lunch today with tip was $28.00 and I drank water.
Atmosphere: 4
Food: 4
Service: 3
XaBbep Гомезу
Ask for Scarleth what a great service she does.. Food let me tell you "best Tacos in Florida"..a little piece of Mexico street tacos made here .
Congratulations what a great flavor!! Of course dont forget to ask for Margaritas and Tequila Shots ,i will invite you please put your tab on my name: Javier Enrique Gomez Sagastume.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Shrimp Fajitas, Fish Tacos, Real Tacos, Taco Salad
This is me and my husband’s go to Mexican restaurant in this area! Absolutely love the atmosphere inside. The food comes in big portions for a low price. Would definitely recommend coming here to have great Mexican food. February 20, 2024
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fajita Burrito
Terry McMahan
Great food.....awesome service and atmosphere....very pleased
Atmosphere: 5
Food: 5
Service: 5
Victor Fernandez
We used to go to the old Los Rancheros restaurant location in Santa Rosa Beach and this review is for the newly constructed and opened Los Rancheros also on HWY 98 in Santa Rosa Beach.
The new restaurant is absolutely beautiful inside and out. The food is excellent and fairly priced even with drinks. Good portions too! Service is good and will only get better. We went the second day they opened and you know it was hectic starting back up!
Nice bar and televisions to watch sports. Looks like they support the Pittsburgh Steelers. Nice but Go Bears!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Shrimp Fajitas, Margarita's and Shrimp Cocktails, Fajita Burrito, Fish Tacos, Real Tacos, Quesadillas
Leanna Craft
I honestly don’t know what is worse the food or service. What a waste of a beautiful building.
Atmosphere: 4
Food: 1
Service: 1
Sibyl Whitaker
Food is very bland. Very stingy with sauces & cheeses…dry enchiladas Mexican food is supposed to be full of flavor?..? Great decor & good service Won’t go back…2 big strike outs
Pay attention. Are clearly telling their servers to omit certain details when it comes to paying the bill. Are pretty much running a legal scam.
Edit: This happened in Freeport. Highly do not recommend to come here if you plan to pay with a Card. Used my card to pay for the bill and tip. Checked my account the next day and they took out more than what the bill was for. Called the restaurant to speak with a manager out of curiousity to ask why I was billed more, as I signed the check for a certain amount. The guy was instantly rude. Claimed according to his screen I paid "this amount for food, this amount for tips, and this amount for tax. Totalling this" Listening to those amounts... there was more than I wrote for the tip (and it wasnt like I left a bad tip to begin with). I told him the receipt I had signed wasn't that amount for the tip. He sounded pretty agitated about it claiming that was the amount I was billed for. I get that, but that's not the amount my receipt nor what I signed for was... He wasn't even physically looking at their copy of the signed receipt and I tried explaining that I did not authorize that much. I ended up hanging up on them before they got me to the point of being rude back. They can keep the extra tip. They can lose another customer. If you decide to go to this restaurant, be careful. Sounded like the "manager" of this place didn't even care they done that.
Have been going to this restaurant for years. Just visited new location in Santa Rosa Beach. The service was sub optimal. Server was rude and seemed put off by our requests. The steak in the fajitas were tough and grisly. For the price tag the steak should be lean. The chili relleno was inedible. Too doughy, not the deep fried as it should be and the white sauce it was smothered in was bland and had a tinge of fragrance to it . Unfortunately it will be a long while before I revisit this establishment.
Atmosphere: 5
Food: 1
Service: 1
The food at the new location is not as good as the old location. The presentation is fancier. The chips don't seem as crunchy. Services is slower than before. There are plenty staff around but drink and food delivery takes more time than at the old location. We have visited four times since the move. We will probably go back in anticipation that things will improve.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chimichanga, Taco Salad
Horrible service, had to flag down the waiter just to get anything for the table. Food was mediocre at best. Margaritas are decent, long wait for what is ordered, even though the place wasn't busy, and there had to be at least 20 plus service staff on the floor walking around and doing nothing.
Was presented the bill, the waiter came back in 15 minutes and stated he had given the table the wrong bill. He thought it was a joke, not funny to me. Be prepared to appreciate the new decor (they recently moved to new building) but underwhelmed by everything else.
Atmosphere: 3
Food: 2
Service: 1
This was the most disgusting and disappointing food I've had in Florida. I wouldn't even categorize it as Mexican food and the service was awful!
Atmosphere: 1
Food: 1
Service: 1
This is for the new location at 5524 US HWY 98. They are charging a 3.5% Fee on credit cards, with their food pricing at a premium level. It is difficult to return when you feel you were taken advantage of. My thoughts are any business charging a Credit Card Fee above the menu item price + state tax should inform the customer first. I guess this is another restaurant I will past by on a daily basis and not stop. My lunch today with tip was $28.00 and I drank water.
Atmosphere: 4
Food: 4
Service: 3
Ask for Scarleth what a great service she does.. Food let me tell you "best Tacos in Florida"..a little piece of Mexico street tacos made here .
Congratulations what a great flavor!! Of course dont forget to ask for Margaritas and Tequila Shots ,i will invite you please put your tab on my name: Javier Enrique Gomez Sagastume.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Shrimp Fajitas, Fish Tacos, Real Tacos, Taco Salad
Great experience ????
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Steak & Shrimp Fajitas, Quesadillas, Chimichanga
The service was very fast.the server was very nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chimichanga
Restaurantji Recommends
This is me and my husband’s go to Mexican restaurant in this area! Absolutely love the atmosphere inside. The food comes in big portions for a low price. Would definitely recommend coming here to have great Mexican food.
February 20, 2024
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fajita Burrito
Great food.....awesome service and atmosphere....very pleased
Atmosphere: 5
Food: 5
Service: 5
We used to go to the old Los Rancheros restaurant location in Santa Rosa Beach and this review is for the newly constructed and opened Los Rancheros also on HWY 98 in Santa Rosa Beach.
The new restaurant is absolutely beautiful inside and out. The food is excellent and fairly priced even with drinks. Good portions too! Service is good and will only get better. We went the second day they opened and you know it was hectic starting back up!
Nice bar and televisions to watch sports. Looks like they support the Pittsburgh Steelers. Nice but Go Bears!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Shrimp Fajitas, Margarita's and Shrimp Cocktails, Fajita Burrito, Fish Tacos, Real Tacos, Quesadillas
I honestly don’t know what is worse the food or service. What a waste of a beautiful building.
Atmosphere: 4
Food: 1
Service: 1
Food is very bland. Very stingy with sauces & cheeses…dry enchiladas
Mexican food is supposed to be full of flavor?..?
Great decor & good service
Won’t go back…2 big strike outs
Loading...