We stopped by Abel’s Ice Cream around 9:20 PM, knowing they closed at 9:30. We fully understood that they were getting ready to close, so we planned to order quickly and not take up much time. However, the attitude from the staff made the experience very unpleasant.
As soon as we walked in, both young workers looked annoyed and whispered to each other. While we were deciding what to order, one of them told us (rather rudely) that they were closing in five minutes and even made hand gestures to hurry up. We told her we understood they wanted to go home soon, but there was no reason to be rude about it. Meanwhile, the other girl was loudly slamming chairs as she stacked them up, making it clear they wanted everyone out.
As we were leaving, about ten more people arrived, and one of the same workers repeated the same hand gestures and comments to hurry up because they were closing soon. We completely understand that employees want to finish their shift and go home, but a little courtesy and professionalism go a long way.
Unfortunately, the attitude from the staff left a bad taste in our mouths — and not from the ice cream. We won’t be returning.
Aundria Ashkar
Friendly service, but average at best. Not homemade and left disappointed.
Bryan Peart
Lots of flavors, clean store and great service. Tables inside and outdoor seating for you and your pups!
daryna yurchuk
Lovely place, very nice people and tasty ice cream :) thank you guys
Gub Pug
??? Best ice cream?? Sorry but not really. Was fine but nothing amazing. The cookie dough was just okay. The service is great though but i would never come here again lmao
Thu
The service definitely needs improvement. I asked for three samples, and the female red-haired employee who was assisting me said, “Be right back,” but then got distracted doing other tasks like grabbing cups and completely ignored me for several minutes. It left me confused about the level of customer service at this ice cream shop — I didn’t feel acknowledged or respected as a customer.
When a couple more people arrived and stood behind me, she finally returned with the samples and asked if I was ready to order. Before I could respond, the woman behind me said she was ready, and the employee went ahead and served her first, leaving me waiting even longer.
I’m sorry, but this level of service is unacceptable. It might be time to reconsider staffing or provide better training.
David Hongsermeier
Super awesome Casey look like it was a super long line but but it only lasted a couple minutes it went very fast ice cream super delicious
MICHAEL DOWNS
The best Ice Cream Shop in Sarasota!!
Jacob Haas
Excellent ice cream. Lived here multiple years. Always had excellent service and clean inside. Best choice of flavors
I'm not much of an ice cream person but this place made might change my mind 👍
BONNIE-JEAN Washburn
Just discovered this place and now I’m a regular patron. The icecream flavors are very good, staff is friendly and the place is clean and comfortable
Ansel Morsillo
Great ice cream with flavors for every member of the family from Grandma to the toddler. Awesome stop after a beach day at siesta key.
Joey Garcia
A huge variety of ice creams and cold treats, as well as small candies such as chocolates and truffles. I intentionally come here when on vacation, the owners are very personable and the workers are always kind. VISIT!
Brittany Funches
Best ice cream around! We had to make a second visit to be bring dad this week to get some more! We will be visiting next year when we come back. Great atmosphere and the staff were kind and helpful! Great place that I highly recommend!
We stopped by Abel’s Ice Cream around 9:20 PM, knowing they closed at 9:30. We fully understood that they were getting ready to close, so we planned to order quickly and not take up much time. However, the attitude from the staff made the experience very unpleasant.
As soon as we walked in, both young workers looked annoyed and whispered to each other. While we were deciding what to order, one of them told us (rather rudely) that they were closing in five minutes and even made hand gestures to hurry up. We told her we understood they wanted to go home soon, but there was no reason to be rude about it. Meanwhile, the other girl was loudly slamming chairs as she stacked them up, making it clear they wanted everyone out.
As we were leaving, about ten more people arrived, and one of the same workers repeated the same hand gestures and comments to hurry up because they were closing soon. We completely understand that employees want to finish their shift and go home, but a little courtesy and professionalism go a long way.
Unfortunately, the attitude from the staff left a bad taste in our mouths — and not from the ice cream. We won’t be returning.
Friendly service, but average at best. Not homemade and left disappointed.
Lots of flavors, clean store and great service. Tables inside and outdoor seating for you and your pups!
Lovely place, very nice people and tasty ice cream :) thank you guys
??? Best ice cream?? Sorry but not really. Was fine but nothing amazing. The cookie dough was just okay. The service is great though but i would never come here again lmao
The service definitely needs improvement. I asked for three samples, and the female red-haired employee who was assisting me said, “Be right back,” but then got distracted doing other tasks like grabbing cups and completely ignored me for several minutes. It left me confused about the level of customer service at this ice cream shop — I didn’t feel acknowledged or respected as a customer.
When a couple more people arrived and stood behind me, she finally returned with the samples and asked if I was ready to order. Before I could respond, the woman behind me said she was ready, and the employee went ahead and served her first, leaving me waiting even longer.
I’m sorry, but this level of service is unacceptable. It might be time to reconsider staffing or provide better training.
Super awesome Casey look like it was a super long line but but it only lasted a couple minutes it went very fast ice cream super delicious
The best Ice Cream Shop in Sarasota!!
Excellent ice cream. Lived here multiple years. Always had excellent service and clean inside. Best choice of flavors
Great ice cream
Restaurantji Recommends
I'm not much of an ice cream person but this place made might change my mind 👍
Just discovered this place and now I’m a regular patron. The icecream flavors are very good, staff is friendly and the place is clean and comfortable
Great ice cream with flavors for every member of the family from Grandma to the toddler. Awesome stop after a beach day at siesta key.
A huge variety of ice creams and cold treats, as well as small candies such as chocolates and truffles. I intentionally come here when on vacation, the owners are very personable and the workers are always kind. VISIT!
Best ice cream around! We had to make a second visit to be bring dad this week to get some more! We will be visiting next year when we come back. Great atmosphere and the staff were kind and helpful! Great place that I highly recommend!
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