Absolute trash. Ordered an online pick up order well before breakfast ended. I get there 5 minutes after breakfast “ends” for them to tell me the nearly $30 order can’t be fulfilled because it is not breakfast anymore and I need to request a refund. (Which I still haven’t gotten back) Who orders online to have to wait for the order to be made upon arrival? I’ve never experienced this with this nor another establishment. To say I’m disappointed is an understatement and I will not be returning. Unacceptable service
Menchu R
I ordered gallon of sweet tea and a number 1 meal. I told her to go ahead and make it a large sweet tea and a large fries. When I got food, the sandwich was missing. She said I didn’t order a sandwich. I had to wait and pay for my sandwich. I ended up not saving anything then coz I’m paying them individually coz the lady wouldn’t change it a value meal. My large fries was not even full. Looks like a medium on a large container. Bad customer service. I try to talk to them and wouldn’t listen and just ignore me and told me to pull up and wait. I would never ever ever come back to this Chick-fil-A again.’ The lady at the drive thru that’s doing the order, she should have repeat what I ordered. No wonder at other chickfila , they repeat and say again what u order for this reason.
Atmosphere: 1
Food: 5
Service: 1
Kevin Penner
The Spicy Chicken Sandwich Deluxe with fries and a coffee drink hit the spot!
Atmosphere: 5
Food: 5
Service: 5
Michael Lorin
The chicken sandwich was overly salty and not the freshest tasting either. The fries seemed older tasting too. Usually I love the fresh fries, but here they were neglected somewhat. I would advise management to use quality control over the food as this location seemed under par compared to others. The customer service was great but not the food.
Food: 3
Service: 4
Mrcee941_newacc
too many NICE AMAZING people
Kid-friendliness: my 8 day old baby (i gave birth to) got thrown A HAPPY BIRTHDAY PARTY HERE AND IT WAS SOOOO COOL!!
I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON
wow ! Juliet really sucks at her job and being a kind person in general!
honestly this whole store sucks and the staff is so rude. i ordered a grilled spicy chicken sandwich with a gluten free bun and received a deluxe grilled sandwich with a normal bun. i drove all the way back to have it corrected. i really didnt mind assuming they would be kind about it, but i then had to wait in a 15 minuet line again, i even was accused of trying to get a free sandwich and they had to go through my entire bag just to realize it was in fact their issue and not mine. we waited for another 10 minuets to finally get the new sandwich without any apologies or a free side or free sandwich card like the one on Vamo gives out when they make a mistake. They were genuinely so rude me and my boyfriend drove away with a completely ruined mood and felt like it was a huge waste of time but just let it go...
today i went back to get the same spicy grilled sandwich with gluten free bun and was AGAIN given a regular grilled sandwich with no bun at all. i waited 15 minuets for my food to come out even after a 10 minuet drive so it was frustrating having to go back again for the exact same issue. but i went back and waited in the very long disorganized line and again accused of trying to get a free sandwich, they had to go through my whole bag and kept sending out the same poor highschooler out to grab the sticker, then again to get the bag, then again to get the sandwich, then again to give me the new sandwich. i didnt receive any free card for my now 30 minuet wait because of THEIR mistake. so i decided to call the store and spoke with Juliet (maybe julia idk) and wow! she is a really bad shift supervisor! i feel so bad for whatever highschoolers are stuck dealing with her on their shift. she was rude, condescending and when i explained the situation basically accused me of trying to get a free sandwich again and offered a very fake apologies and said nothing further. i asked her for some type of refund or free meal card considering i have waisted now over half an hour dealing with THEIR mistake thats now happened 2 days in a row. she said she can offer an apology and thats all.
look. i used to work as a shift supervisor at starbucks and many other little places throughout my years so i completely understand the balance of trying to make the customer happy while also making your boss happy while also meeting company standards and policies... ALL while getting paid a completely unlivable wage... i get it. i really didnt mind going back, i understand people make mistakes and i always appreciated when people were patient with me at starbucks when me or my team made a mistake. i also offered them a free drink and a very genuine apology because i understand we all live busy lives.
but juliet not only was just completely bad at her job and customer service but she was honestly just a mean, condescending rude and un kind person. she doesn't deserve to be a shift or even work at a company that preaches Christian values of kindness and love. its honestly ridiculous that i had to fight for a damn free meal card when this location always screws something up and is wasting now hours of my life.
i could honestly go on and on about how horrible this experience with juliet was but if the owner or regional manager is seeing this, you should understand by now there is an issue with this branch and the people you have running it when your not there. i just wanted a kind interaction and maybe a free lemonade card or something simple to make up for all the wasted time. instead i get a cold sandwich 30 minuets later that i should have gotten in the first place.
and juliet, fix your attitude. your a grown adult capable of being kind. you messed up, take accountability and move on like a mature woman. instead of being condescending because you hate your life and your job. grow up.
Atmosphere: 1
Food: 1
Service: 1
Angel Love
The sugar-free lemonade has a lot of authentic pulp. It doesn't taste unnatural I love it. And there are free refills. Nothing like a Chick-fil-A chicken sandwich. Don't you love those little purell alcohol wipe towelette packets? Always sure to grab a pinch. Soo handy. Still Christian and closed on Sunday! You've got to love that.
Matthew Chipper Brooks
The outside atmosphere was great inviting and just plain nice! The kids taking the orders were cool instead of going to the window to order but it would have been better if they were on roller skates
Parking: Plenty of free parking
Kid-friendliness: Very kid friendly and kid friendly menu
Wheelchair accessibility: There was a ramp for wheelchairs
Went here yesterday with my family. They run a very tight ship. Very friendly staff and everything looked clean - tables, bathrooms and behind the counter. Chicken was very tasty. I’ve worked in franchise fast food myself and this place is an example of how to run it perfectly.
Atmosphere: 5
Food: 5
Service: 5
John D
So the staff was nice an food was up to Chick-fil-A standards. The problem lies in the dining room, literally every table was dirty with food and crumbs, and all sorts of different sauces smeared on them. I had to wash my own table just to eat. The floor was filthy. I mentioned it to a staff member who didn’t really seem very interested. Come guys you got to better. You can’t just take care of the drive-through and let the dining room go to crap.
Atmosphere: 1
Food: 5
Service: 3
Teo
Ordered 8 piece, got only 6. No point. Went back again two weeks later and it’s 7 now instead of 8. Please give me what I pay for.
Atmosphere: 1
Food: 1
Service: 1
Jerry Fulwider
Picked up my order. They messed up our teas. Have unsweet instead of sweet and a medium instead of large
VERY VERY UPSET with my southwestern salad I got this time. ( I stop every week to get this salad on my way home) It literally was 4 ozs of chicken, and lettuce. There was barely any corn, black beans or cheese, the cherry tomatoes were a red/yellow color. The only thing that saved my salad is I asked for extras of the little baggies that come with the salad. This is my favorite salad because of the " goodies" in this salad. VERY DISAPPOINTED. Hope next week is better... ( this was all the toppings that were in this salad)
Absolute trash. Ordered an online pick up order well before breakfast ended. I get there 5 minutes after breakfast “ends” for them to tell me the nearly $30 order can’t be fulfilled because it is not breakfast anymore and I need to request a refund. (Which I still haven’t gotten back) Who orders online to have to wait for the order to be made upon arrival? I’ve never experienced this with this nor another establishment. To say I’m disappointed is an understatement and I will not be returning. Unacceptable service
I ordered gallon of sweet tea and a number 1 meal. I told her to go ahead and make it a large sweet tea and a large fries. When I got food, the sandwich was missing. She said I didn’t order a sandwich. I had to wait and pay for my sandwich. I ended up not saving anything then coz I’m paying them individually coz the lady wouldn’t change it a value meal. My large fries was not even full. Looks like a medium on a large container. Bad customer service. I try to talk to them and wouldn’t listen and just ignore me and told me to pull up and wait. I would never ever ever come back to this Chick-fil-A again.’ The lady at the drive thru that’s doing the order, she should have repeat what I ordered. No wonder at other chickfila , they repeat and say again what u order for this reason.
Atmosphere: 1
Food: 5
Service: 1
The Spicy Chicken Sandwich Deluxe with fries and a coffee drink hit the spot!
Atmosphere: 5
Food: 5
Service: 5
The chicken sandwich was overly salty and not the freshest tasting either. The fries seemed older tasting too. Usually I love the fresh fries, but here they were neglected somewhat. I would advise management to use quality control over the food as this location seemed under par compared to others. The customer service was great but not the food.
Food: 3
Service: 4
too many NICE AMAZING people
Kid-friendliness: my 8 day old baby (i gave birth to) got thrown A HAPPY BIRTHDAY PARTY HERE AND IT WAS SOOOO COOL!!
I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON I CAN GOON
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry
Long wait in drive thru, Great
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Deluxe Chick-Fil-A Sandwich, Strawberry Milkshake, Waffle Fries
wow ! Juliet really sucks at her job and being a kind person in general!
honestly this whole store sucks and the staff is so rude.
i ordered a grilled spicy chicken sandwich with a gluten free bun and received a deluxe grilled sandwich with a normal bun. i drove all the way back to have it corrected. i really didnt mind assuming they would be kind about it, but i then had to wait in a 15 minuet line again, i even was accused of trying to get a free sandwich and they had to go through my entire bag just to realize it was in fact their issue and not mine. we waited for another 10 minuets to finally get the new sandwich without any apologies or a free side or free sandwich card like the one on Vamo gives out when they make a mistake. They were genuinely so rude me and my boyfriend drove away with a completely ruined mood and felt like it was a huge waste of time but just let it go...
today i went back to get the same spicy grilled sandwich with gluten free bun and was AGAIN given a regular grilled sandwich with no bun at all. i waited 15 minuets for my food to come out even after a 10 minuet drive so it was frustrating having to go back again for the exact same issue. but i went back and waited in the very long disorganized line and again accused of trying to get a free sandwich, they had to go through my whole bag and kept sending out the same poor highschooler out to grab the sticker, then again to get the bag, then again to get the sandwich, then again to give me the new sandwich. i didnt receive any free card for my now 30 minuet wait because of THEIR mistake. so i decided to call the store and spoke with Juliet (maybe julia idk) and wow! she is a really bad shift supervisor! i feel so bad for whatever highschoolers are stuck dealing with her on their shift. she was rude, condescending and when i explained the situation basically accused me of trying to get a free sandwich again and offered a very fake apologies and said nothing further. i asked her for some type of refund or free meal card considering i have waisted now over half an hour dealing with THEIR mistake thats now happened 2 days in a row. she said she can offer an apology and thats all.
look. i used to work as a shift supervisor at starbucks and many other little places throughout my years so i completely understand the balance of trying to make the customer happy while also making your boss happy while also meeting company standards and policies... ALL while getting paid a completely unlivable wage... i get it. i really didnt mind going back, i understand people make mistakes and i always appreciated when people were patient with me at starbucks when me or my team made a mistake. i also offered them a free drink and a very genuine apology because i understand we all live busy lives.
but juliet not only was just completely bad at her job and customer service but she was honestly just a mean, condescending rude and un kind person. she doesn't deserve to be a shift or even work at a company that preaches Christian values of kindness and love. its honestly ridiculous that i had to fight for a damn free meal card when this location always screws something up and is wasting now hours of my life.
i could honestly go on and on about how horrible this experience with juliet was but if the owner or regional manager is seeing this, you should understand by now there is an issue with this branch and the people you have running it when your not there. i just wanted a kind interaction and maybe a free lemonade card or something simple to make up for all the wasted time. instead i get a cold sandwich 30 minuets later that i should have gotten in the first place.
and juliet, fix your attitude. your a grown adult capable of being kind. you messed up, take accountability and move on like a mature woman. instead of being condescending because you hate your life and your job. grow up.
Atmosphere: 1
Food: 1
Service: 1
The sugar-free lemonade has a lot of authentic pulp. It doesn't taste unnatural I love it. And there are free refills. Nothing like a Chick-fil-A chicken sandwich. Don't you love those little purell alcohol wipe towelette packets? Always sure to grab a pinch. Soo handy. Still Christian and closed on Sunday! You've got to love that.
The outside atmosphere was great inviting and just plain nice! The kids taking the orders were cool instead of going to the window to order but it would have been better if they were on roller skates
Parking: Plenty of free parking
Kid-friendliness: Very kid friendly and kid friendly menu
Wheelchair accessibility: There was a ramp for wheelchairs
Atmosphere: 5
Food: 5
Service: 5
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich Deluxe Meal, Waffle Fries
Restaurantji Recommends
Went here yesterday with my family. They run a very tight ship. Very friendly staff and everything looked clean - tables, bathrooms and behind the counter. Chicken was very tasty. I’ve worked in franchise fast food myself and this place is an example of how to run it perfectly.
Atmosphere: 5
Food: 5
Service: 5
So the staff was nice an food was up to Chick-fil-A standards.
The problem lies in the dining room, literally every table was dirty with food and crumbs, and all sorts of different sauces smeared on them.
I had to wash my own table just to eat.
The floor was filthy.
I mentioned it to a staff member who didn’t really seem very interested.
Come guys you got to better.
You can’t just take care of the drive-through and let the dining room go to crap.
Atmosphere: 1
Food: 5
Service: 3
Ordered 8 piece, got only 6. No point.
Went back again two weeks later and it’s 7 now instead of 8. Please give me what I pay for.
Atmosphere: 1
Food: 1
Service: 1
Picked up my order. They messed up our teas. Have unsweet instead of sweet and a medium instead of large
Other than that, food was hot and fresh
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Spicy Chicken Sandwich Deluxe Meal, Spicy Chicken Sandwich, Hash Browns, Chicken Strips, Waffle Fries
VERY VERY UPSET with my southwestern salad I got this time. ( I stop every week to get this salad on my way home) It literally was 4 ozs of chicken, and lettuce. There was barely any corn, black beans or cheese, the cherry tomatoes were a red/yellow color. The only thing that saved my salad is I asked for extras of the little baggies that come with the salad. This is my favorite salad because of the " goodies" in this salad. VERY DISAPPOINTED. Hope next week is better... ( this was all the toppings that were in this salad)
Atmosphere: 5
Food: 2
Service: 4
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