We’ve been calling for 2 days trying to see if an item was left at the restaurant and no one will answer the phone. We do not live nearby. Ridiculous that a phone cannot be picked up at any hour of the day in that restaurant.
Service: 1
Jason Hopple
Great service and decent portion size.
Atmosphere: 4
Food: 4
Service: 4
Bob Pawlusiak
Very good Carne asada bowl.
Atmosphere: 3
Food: 5
Service: 5
n. d. s
Can’t keep this place clean ever! Garbage cans always overflowing, trash on floor and tables . Can only imagine how dirty the back kitchen is we can’t see when they allow the area we can see to be this dirty always. No wonder why they had a listeria break out
Atmosphere: 1
Food: 4
Service: 3
Jeff St Thomas
15 customers in line and one person working the line.
Service: 1
Daniel Patton
So my wife left a review as well but I think it needs another one. The staff kids who care less. Which unfortunately is the new norm. But my real issue was the total lack of cleanliness of the tables and utensils area. No tea or options other than soda. The ice was over flowing on to the floor. When they are that dirty where you can see, imagine what you can’t see looks like. We couldn’t find a table, chair or area to eat due to it being so nasty. Do better Chipotle. All 3 locations have terrible reviews. Lucky for them kids who make up of most of their customer base don’t care either.
Atmosphere: 1
Food: 1
Service: 1
Melissa Patton
Absolutely the dirtiest chipotle I have ever been in. The front barely made eye contact. The were bickering or flirting between themselves the whole time. Then were unable to offer lettuce in house, they had an hour before closing. The restaurant was filthy and I definitely wouldn’t eat onsite. Took my food home and it’s going to be tough eating with the environment it was made in. Plenty of staff so I’m just not sure why it was so nasty. UTC area is beautiful and if an inspection was done it would be shut down.
Atmosphere: 1
Service: 2
Cade Monk
Slow and poorly run
Atmosphere: 1
Food: 5
Service: 1
Blake Salmon
Asked a manager to get me sauce and he was wishy washy like he didn’t want to do it, then he tells me he doesn’t have it made and it’s gonna take a long time so I say okay I’ll wait. Then he goes off and hides in the back and 20 minutes later he asks a worker to come back and get it so he didn’t have to hand it to me.
Atmosphere: 1
Service: 1
Emma Roth
I’ve been here multiple times and it is truly some of the worst customer service I’ve ever experienced. All of the employees seemed confused like they didn’t know what to do and there was no form of management. The line was extremely long and there was one person making the food while the others were just talking. Had no replacements ready of anything and was just soooo unorganized.
I mean this place is in a central area in one of the most populated areas. Why do they have such few people on the line? I got here at 3:46pm it's 3:55 pm and we've only moved 2 customers since then. This is a travesty...I most likely will be here 25 mins and only 15 people ahead of me when I got here. I was trying to pick something up before work and I guessed 15 mins might be enough time or at least close to it...not the case this is an extremely poorly run operation. Foods delicious and fresh and the restaurant and restrooms are always clean
Atmosphere: 2
Food: 5
Service: 3
Lianna Carina
I don’t normally write bad reviews unless it’s absolutely necessary, but this chipotle is by far the worst and most disgusting one I’ve gone to. The food is extremely mid, the sodas taste super flat and old, the drink station is absolutely terrifying. It’s so dirty and there’s a big spill infront of the machine that none of the employees bother to clean, which is insane cause that would be a HUGE lawsuit if someone falls. The ice is overflowing. We saw an employee sweep the floor, then serve food to another customer with the same gloves. It’s just SUPER unsanitary and it seems like management doesn’t care to fix any of the issues considering the amount of terrible reviews. This place is disgusting, either clean it up or just shut it down at this point. It’s not my first time coming to this location and every single time I’ve come it’s been the exact same.
Nikoll Rueda
Alonso gave a horrible service, didn’t let us eat in peace, I’ve never experienced such a bad service! Fix it
Food: 1
Service: 1
alexander escubina
I ordered two chicken burritos, and they literally added four or five pieces of chicken to each burrito. When I bit into it, it didn't even taste like it had chicken in it. This hasn't happened to me before; I've eaten at other locations, and they always add enough protein.
We’ve been calling for 2 days trying to see if an item was left at the restaurant and no one will answer the phone. We do not live nearby. Ridiculous that a phone cannot be picked up at any hour of the day in that restaurant.
Service: 1
Great service and decent portion size.
Atmosphere: 4
Food: 4
Service: 4
Very good Carne asada bowl.
Atmosphere: 3
Food: 5
Service: 5
Can’t keep this place clean ever! Garbage cans always overflowing, trash on floor and tables . Can only imagine how dirty the back kitchen is we can’t see when they allow the area we can see to be this dirty always. No wonder why they had a listeria break out
Atmosphere: 1
Food: 4
Service: 3
15 customers in line and one person working the line.
Service: 1
So my wife left a review as well but I think it needs another one. The staff kids who care less. Which unfortunately is the new norm. But my real issue was the total lack of cleanliness of the tables and utensils area. No tea or options other than soda. The ice was over flowing on to the floor. When they are that dirty where you can see, imagine what you can’t see looks like. We couldn’t find a table, chair or area to eat due to it being so nasty. Do better Chipotle. All 3 locations have terrible reviews. Lucky for them kids who make up of most of their customer base don’t care either.
Atmosphere: 1
Food: 1
Service: 1
Absolutely the dirtiest chipotle I have ever been in. The front barely made eye contact. The were bickering or flirting between themselves the whole time. Then were unable to offer lettuce in house, they had an hour before closing. The restaurant was filthy and I definitely wouldn’t eat onsite. Took my food home and it’s going to be tough eating with the environment it was made in. Plenty of staff so I’m just not sure why it was so nasty. UTC area is beautiful and if an inspection was done it would be shut down.
Atmosphere: 1
Service: 2
Slow and poorly run
Atmosphere: 1
Food: 5
Service: 1
Asked a manager to get me sauce and he was wishy washy like he didn’t want to do it, then he tells me he doesn’t have it made and it’s gonna take a long time so I say okay I’ll wait. Then he goes off and hides in the back and 20 minutes later he asks a worker to come back and get it so he didn’t have to hand it to me.
Atmosphere: 1
Service: 1
I’ve been here multiple times and it is truly some of the worst customer service I’ve ever experienced. All of the employees seemed confused like they didn’t know what to do and there was no form of management. The line was extremely long and there was one person making the food while the others were just talking. Had no replacements ready of anything and was just soooo unorganized.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I mean this place is in a central area in one of the most populated areas. Why do they have such few people on the line? I got here at 3:46pm it's 3:55 pm and we've only moved 2 customers since then. This is a travesty...I most likely will be here 25 mins and only 15 people ahead of me when I got here. I was trying to pick something up before work and I guessed 15 mins might be enough time or at least close to it...not the case this is an extremely poorly run operation. Foods delicious and fresh and the restaurant and restrooms are always clean
Atmosphere: 2
Food: 5
Service: 3
I don’t normally write bad reviews unless it’s absolutely necessary, but this chipotle is by far the worst and most disgusting one I’ve gone to. The food is extremely mid, the sodas taste super flat and old, the drink station is absolutely terrifying. It’s so dirty and there’s a big spill infront of the machine that none of the employees bother to clean, which is insane cause that would be a HUGE lawsuit if someone falls. The ice is overflowing. We saw an employee sweep the floor, then serve food to another customer with the same gloves. It’s just SUPER unsanitary and it seems like management doesn’t care to fix any of the issues considering the amount of terrible reviews. This place is disgusting, either clean it up or just shut it down at this point. It’s not my first time coming to this location and every single time I’ve come it’s been the exact same.
Alonso gave a horrible service, didn’t let us eat in peace, I’ve never experienced such a bad service! Fix it
Food: 1
Service: 1
I ordered two chicken burritos, and they literally added four or five pieces of chicken to each burrito. When I bit into it, it didn't even taste like it had chicken in it. This hasn't happened to me before; I've eaten at other locations, and they always add enough protein.
Atmosphere: 2
Food: 1
Service: 3
Chipotle good standard location.
Atmosphere: 5
Food: 5
Service: 5
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