NEED A TWEEKING IN THE CUSTOMER SERVICE DEPARTMENT. THEY TOTALLY LACK IN FRIENDLY STAFFING.
Atmosphere: 1
Food: 3
Service: 1
Carla Allred
On March 24th 2024 at 7PM, my daughter and I arrived to pick up my husband from the Sarasota Fl airport. We arrived a little early and decided to go upstairs to get coffee at the Dunkin’ Donuts. When approaching the register, we noticed the gentleman not making eye contact or asking how could he help us. He was on autopilot. I asked him how was his day and he responded… “okay”looking down. I proceeded by ordering two coffees with cream. As he was preparing our coffee I asked him what time does he get off. He replied, I’m supposed to get off at 8 o’clock and I hope my replacement arrives because I am so sick with the stomach bug and throwing up. I asked wow and here you are working and making our coffee.I asked him why was he not at home and he responded sadly saying… “because management doesn’t care,” even if you have Covid or vomiting they want you here.With that said, I’m putting this public because whoever this Manger is, the one star and review is for you, not for the gentleman that was pushing through his shift sick. Corporate if you are seeing this, you either need to send this manager back to leadership training or fire them.Everything rises and falls on you dear Manager at the end of the day.I could be upset that he made my coffee sick and how I wasted $10 dollars but I’m upset at the person that made him come in sick.I walked away, we both threw our coffee in the trash and went to the bathroom and washed our hands.I end this review with how 80% of American workers are miserable on their jobs. Good workers leave not because they hate the job itself but because of poor management!!
Atmosphere: 1
Food: 1
Service: 1
L. Scott Larsen
Dunkin was doing checkout for adjacent gulf coast express. Bad enough that 2 small sandwiches of marginal quality are 27+ dollars. Woman st the checkout “ kd” was rude to the customers. I could see why she didnt want her name on the tag. One lady asked for water. Told her to go to the adjacent stand but she would have to go to end of line which was long. No excuse for that attitude. SRQ is a great airport but the vendors and selection us dismal
Atmosphere: 1
Food: 2
Service: 1
Vito Mariano
The 2 girls working have the personality of an after dinner mintNo ambitionEven told me they had no sugar packets leftI found a hand full right in front of
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Donuts
Charlotte D B
Quick service and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Amanda Baumgarten
If you enjoy maggots, mold,roaches or rats around your food then this dunkin donuts in the airport is the right place for you. They are absolutely disgusting along with the managers there. No one will lift a finger there to clean. Theres more where all this came from. ?????
Atmosphere: 1
Food: 1
Service: 1
Nayelly E Jiménez
Use to come for coffee while I wait for my mom flight to depart. Always before 8am. There is a rude lady taking care of the customer service before going to the security gate. She is always rude, has a bad attitude with clients, and never ever smiles. Today we ask for 2 lattes: one hot and the other less hot, when pick up the lattes my cousin asked which one is the less hot she said "both are the same". Si she gave us two cold lattes.While ordering and looking at the breakfast menu, she said, "Just coffee and donuts; breakfast will take a lot." I asked when would be ready... "she said I don't know but a lot." it was 6.45am. I didn't see any specific hours for the breakfast. It is the most disgusting attitude in the customer service counter I've ever seen.It seems like she doesn't like anyone bothering her with orders of coffee. She tells the people to go after the security gate kiosk better.It was the 4th time in 2 years that this rude lady took care of my orders, and I was always disappointed, but today was the worst.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Donuts
Hector Hernandez
Unable to use my rewards at this location. No small sizes available. No hot chocolate available.
Atmosphere: 5
Food: 1
Service: 1
Mauro Gluzman
Bad customer service !! I got a donuts and was dry and old !! Ask to reprove it and and they say I have to pay for it again !!
Atmosphere: 1
Food: 1
Service: 1
John Chang
It simply pains me to see long queues early in the morning waiting for coffee and donuts! For a pop up stand at an airport, I am curious why Dunkin’ doesn’t just simplify their process by offering self service coffee (just like Wawa’s model). Just pay for the takeaway cups and let your customers do their own coffee the way they like it. Just a thought….
This is a review for Jeff, the server! He is such a kind person with a great presence of mind. An old lady tripped and fell in front of the Dunkin, and he was right there to help out. He was quick thinking, found out which airline she was flying, informed the gate agents, so they could arrange for a wheel chair. All this was done instantly! He deserves 20 stars and a raise. Restores faith in humanity!
Service: 5
Shannon Smith
The guy running the express stand today at the end of the terminal is a ray of
Atmosphere: 3
Food: 3
Service: 5
Richard Elwyn
Coffee was lukewarm and flat tasting. Next time I'll wait in line for Starbucks
NEED A TWEEKING IN THE CUSTOMER SERVICE DEPARTMENT. THEY TOTALLY LACK IN FRIENDLY STAFFING.
Atmosphere: 1
Food: 3
Service: 1
On March 24th 2024 at 7PM, my daughter and I arrived to pick up my husband from the Sarasota Fl airport. We arrived a little early and decided to go upstairs to get coffee at the Dunkin’ Donuts. When approaching the register, we noticed the gentleman not making eye contact or asking how could he help us. He was on autopilot. I asked him how was his day and he responded… “okay”looking down. I proceeded by ordering two coffees with cream. As he was preparing our coffee I asked him what time does he get off. He replied, I’m supposed to get off at 8 o’clock and I hope my replacement arrives because I am so sick with the stomach bug and throwing up. I asked wow and here you are working and making our coffee.I asked him why was he not at home and he responded sadly saying… “because management doesn’t care,” even if you have Covid or vomiting they want you here.With that said, I’m putting this public because whoever this Manger is, the one star and review is for you, not for the gentleman that was pushing through his shift sick. Corporate if you are seeing this, you either need to send this manager back to leadership training or fire them.Everything rises and falls on you dear Manager at the end of the day.I could be upset that he made my coffee sick and how I wasted $10 dollars but I’m upset at the person that made him come in sick.I walked away, we both threw our coffee in the trash and went to the bathroom and washed our hands.I end this review with how 80% of American workers are miserable on their jobs. Good workers leave not because they hate the job itself but because of poor management!!
Atmosphere: 1
Food: 1
Service: 1
Dunkin was doing checkout for adjacent gulf coast express. Bad enough that 2 small sandwiches of marginal quality are 27+ dollars. Woman st the checkout “ kd” was rude to the customers. I could see why she didnt want her name on the tag. One lady asked for water. Told her to go to the adjacent stand but she would have to go to end of line which was long. No excuse for that attitude. SRQ is a great airport but the vendors and selection us dismal
Atmosphere: 1
Food: 2
Service: 1
The 2 girls working have the personality of an after dinner mintNo ambitionEven told me they had no sugar packets leftI found a hand full right in front of
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Donuts
Quick service and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
If you enjoy maggots, mold,roaches or rats around your food then this dunkin donuts in the airport is the right place for you. They are absolutely disgusting along with the managers there. No one will lift a finger there to clean. Theres more where all this came from. ?????
Atmosphere: 1
Food: 1
Service: 1
Use to come for coffee while I wait for my mom flight to depart. Always before 8am. There is a rude lady taking care of the customer service before going to the security gate. She is always rude, has a bad attitude with clients, and never ever smiles. Today we ask for 2 lattes: one hot and the other less hot, when pick up the lattes my cousin asked which one is the less hot she said "both are the same". Si she gave us two cold lattes.While ordering and looking at the breakfast menu, she said, "Just coffee and donuts; breakfast will take a lot." I asked when would be ready... "she said I don't know but a lot." it was 6.45am. I didn't see any specific hours for the breakfast. It is the most disgusting attitude in the customer service counter I've ever seen.It seems like she doesn't like anyone bothering her with orders of coffee. She tells the people to go after the security gate kiosk better.It was the 4th time in 2 years that this rude lady took care of my orders, and I was always disappointed, but today was the worst.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Donuts
Unable to use my rewards at this location. No small sizes available. No hot chocolate available.
Atmosphere: 5
Food: 1
Service: 1
Bad customer service !! I got a donuts and was dry and old !! Ask to reprove it and and they say I have to pay for it again !!
Atmosphere: 1
Food: 1
Service: 1
It simply pains me to see long queues early in the morning waiting for coffee and donuts! For a pop up stand at an airport, I am curious why Dunkin’ doesn’t just simplify their process by offering self service coffee (just like Wawa’s model). Just pay for the takeaway cups and let your customers do their own coffee the way they like it. Just a thought….
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The waitress didn't want to provide us with
Atmosphere: 1
Service: 1
The waitress didn't want to provide us with
This is a review for Jeff, the server! He is such a kind person with a great presence of mind. An old lady tripped and fell in front of the Dunkin, and he was right there to help out. He was quick thinking, found out which airline she was flying, informed the gate agents, so they could arrange for a wheel chair. All this was done instantly! He deserves 20 stars and a raise. Restores faith in humanity!
Service: 5
The guy running the express stand today at the end of the terminal is a ray of
Atmosphere: 3
Food: 3
Service: 5
Coffee was lukewarm and flat tasting. Next time I'll wait in line for Starbucks