Firehouse Subs Fruitville

We ordered ahead because we know it takes FOREVER to get the food, but even ordering ahead we had to wait almost 20 minutes!! We gave them almost 45 from the moment we ordered and it still took AGES. (The girl inside was trying her hardest but teach your employees to stand up to bad customers because the lady that walked in when we were trying to pick up our order was atrocious!)

Food: 3

Service: 1

Great food & service!

Food is always spot on and the employees are super friendly. Best sub place hands down!! Try the turkey bacon ranch!

Atmosphere: 5

Food: 5

Service: 5

Experience was amazing & the food was great. Staff was wonderful & very helpful. Made my Sandwhich with love

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook & Ladder

Friendly staff very quick with preparation.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

Very friendly people, welcoming.

Parking: Easy to access

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheesesteak Sub

Overall great fire house location all fresh

Atmosphere: 5

Food: 5

Service: 5

December 22,2024 My mother and I purchased 5 sandwiches from this location and 4 of the sandwiches were incorrectly made and the sandwiches and boxes contained some mystery ingredients (pictured). So we called in to inform the store staff. The African American man working at the front counter called the manager. He took down our number and told us that he would get back to us about the situation after the holiday, which was understandable. The manager got back to us on December 31,2024, concerning the issue. We let him know the problem and then he asked what would we like him to do, we responded that we would like 3 out of 5 sandwiches remade. He told us to bring in the receipt and they would remake them for us.
January 4,2024, We come in with our receipt, to receive the 3 sandwiches and we meet a lady at the front counter. We try to explain the situation and what the manager had previously stated to us. She was extremely rude and continued to over talk us. She stated “there is no male manager”. Which is absolutely incorrect because he called he personally called on the 31st. She wanted to prove that we had spoken with a manager and if we could she would help us, but if we were not able to speak with the “So called manager” she was unable to help us. (I have attached the screenshot of the calls.) She proceeds to tell us that we’re incorrect and then starts telling us about how we took entirely too long to come get the sandwiches remade anyway. I absolutely felt attacked and belittled, as a customer I would like to be treated respectfully and that was certainly not the case. Instead I was called a difficult customer. Please proceed cautiously when visiting this Firehouse location, you deserve to be treated with respect and dignity.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Club on a Sub, Sweet and Spicy Meatball Sub, Hook & Ladder

Excellent Sub as always

Parking: Large parking lot in plaza

Wheelchair accessibility: Definitely accessible

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smokehouse Beef & Cheddar Brisket

Very clean. Very professional and courteous

Atmosphere: 5

Food: 5

Service: 5

Very chill good food

Atmosphere: 5

Food: 5

Service: 5

delicious food, very clean environment and friendly staff

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook & Ladder, Turkey Bacon Ranch

Excellent food and service

Atmosphere: 5

Food: 5

Service: 5

Great service and fantastic customer service.

Atmosphere: 5

Food: 5

Service: 5

Great food and the service was awesome! Love the hook n ladder.

Atmosphere: 5

Food: 5

Service: 5