I had bought 3 gift cards online last Christmas (one $25 and two $5) and when I received the emails, I activated them with my son so I could print them out. I went with my wife to buy subs for our workplace at around 1PM and when I went to checkout, the employee said that one of $5 gift cards did not work and said that it was not activated. I told him that I had activated them and called my son to check the email to make sure, and my son confirmed. However, the employee said he can't do anything and refused to ask his coworkers for help, so I paid the remainder with my credit card. I had not even moved away when he immediately started ringing up the next customer, and before I even realized that he had mixed up the two 5 dollar gift cards when he gave them back to me, and when we asked him which one was used, he shrugged and said he did not know, and when we asked him if there is a receipt, so we can look for the information, he said that we should have asked him earlier for the receipt before he started ringing up our subs. I told the employee, "Why is the customer responsible for asking for receipt before the order, in any other Fast Food and Sub chain, they either automatically print the receipt or ask them, especially if something is going wrong with the order. I also need a receipt for my workplace records." Then I asked the employee how I was supposed to know which gift card was used since he mixed them up, and if he can check the balance on them, and how do I know if he charged us the right amount, and he shrugged and said, "It's not my problem, go check your credit card statement." I told him that the transaction takes time to show up on the credit card, and the Jersey Mike's website to check the gift card balance doesn't work, but the employee just shrugged again and said, "Not my problem." The customer he was ringing up looked shocked at his attitude, but the employee just ignored it and checked them out. I told him that I will report this to Jersey Mike's corporate, the employee laughed at me and said, “Go ahead, I don't care.” However, when I asked for his name, he said it very quickly, so I wasn't able to hear it clearly, but it was something like Kell. I asked him again, but he refused to say his name, so I said I will take a picture, and he laughed at me and even waved when I took a picture. As I was leaving, he was laughing at me still.
This is incredibly unprofessional and a horrible experience. A customer should not be harassed and mocked by an employee when the employee messed up from rushing.
Atmosphere: 1
Food: 4
Service: 1
Stephanie Daige
Went in here 20 minutes before posted closing time of 9PM, and the worker refused to make a sandwich. Why didn't he just turn on the closed sign? If they don't want to work after 8:30 (or 8, or whenever), they should list that as their closing time. Clock out and go home so your employer doesn't have to pay you for standing around and not serving customers.
Atmosphere: 1
Food: 1
Service: 1
chris mccue
Always great! Extra meat really kicks it up a notch! And the chocolate chip cookies are bomb!
Atmosphere: 5
Food: 5
Service: 5
Dr. Leonard Rubinstein
At the Bahia Vista location in Sarasota, I noticed the absolutely excellent attitude and service provided by Jimmy. What a great asset to your team!!!!
Atmosphere: 5
Food: 5
Service: 5
Mishe Mcsmythe
I will NEVER go back to this location after the terrible experience I had today.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Andrew Smith
2 for 3 getting my order wrong. It’s not that difficult. Read the notes
Atmosphere: 1
Food: 3
Service: 1
Octavia Cross
I myself have never been to Jersey subs I share with my little doggie the steak and cheese service excellent when I hit the lottery and win some money I will be trying them out more I have never been into the store myself but thank you you have more meat on your subs 10 Subway thank you
Dietary restrictions: Jersey subs are located down at the end of beneva and 441 enjoy
Atmosphere: 5
Food: 5
Recommended dishes: Sandwich
Nicholas Girka
This location always has the best staff. Super friendly and care. It's a pleasure to come in and see them. Whomever is managing this location your employees are awesome!
Atmosphere: 5
Food: 5
Service: 5
Gina
Love that I can get a sandwich with Gluten-free bread! So delicious!
Dietary restrictions: Gluten-free
Atmosphere: 5
Food: 5
Service: 5
Astacia Holder
From a customer’s perspective, the food is great, and the toppings are always filled and not running low, showing that everything is fresh and refilled. The younger kids that work there always have an upbeat personality and smiling faces. The general manager though, is extremely rude, not only to customers, but also to her employees. I am also a former employee who returned after five years because I enjoyed working for the company. However when I started, the vibe was different. I was talked to like an idiot and expected to know everything “because it’s common sense”. Also reprimanded in front of guests on the line on my first two days. I’m speaking out because that store has a lot of turnover and I am the strong voice for many. After a couple weeks, I was having issues getting to that location so I told Angie I was going to interview at Fruitville and she took it upon herself to ruin that opportunity after I had been told my interview went well and he wanted to have me. This is not professional and neither is making guests feel little and unheard. This happens every day. The store has not one female employee for a reason and it should be addressed. Otherwise great place!
The staff are kind, courteous, and efficient. And not to mention, the subs are excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Jacob S
Great guys you have here just stop by for dinner after a long day at work and these guys gave great service from beginning to end and food was delicious
Atmosphere: 5
Food: 5
Service: 5
Kristin Williams
The staff was kind and efficient. They also made some DELICIOUS sandwiches for my friend and I. He has a terminal illness and not much appetite and he ate the whole cheesesteak, guys. THANK YOU. See you again soon!
Parking: Its a tight lot to park in so just take a deep breath and be courteous to those also trying to navigate things. ?
Atmosphere: 5
Food: 5
Service: 5
Chuck Nappi
Two great guys behind the counter working hard and making their customers feel like they were important. This is no reflection of their work. Jersey Mike's is lucky to have them. Haven't had a sub in a long time. Brought it home, looking forward to the sub I had from them a few years back. Was very disappointed.More bread than meat. Corporate portions are getting smaller and smaller. Won't go back. Fed it to the dog.
I had bought 3 gift cards online last Christmas (one $25 and two $5) and when I received the emails, I activated them with my son so I could print them out. I went with my wife to buy subs for our workplace at around 1PM and when I went to checkout, the employee said that one of $5 gift cards did not work and said that it was not activated. I told him that I had activated them and called my son to check the email to make sure, and my son confirmed. However, the employee said he can't do anything and refused to ask his coworkers for help, so I paid the remainder with my credit card. I had not even moved away when he immediately started ringing up the next customer, and before I even realized that he had mixed up the two 5 dollar gift cards when he gave them back to me, and when we asked him which one was used, he shrugged and said he did not know, and when we asked him if there is a receipt, so we can look for the information, he said that we should have asked him earlier for the receipt before he started ringing up our subs. I told the employee, "Why is the customer responsible for asking for receipt before the order, in any other Fast Food and Sub chain, they either automatically print the receipt or ask them, especially if something is going wrong with the order. I also need a receipt for my workplace records." Then I asked the employee how I was supposed to know which gift card was used since he mixed them up, and if he can check the balance on them, and how do I know if he charged us the right amount, and he shrugged and said, "It's not my problem, go check your credit card statement." I told him that the transaction takes time to show up on the credit card, and the Jersey Mike's website to check the gift card balance doesn't work, but the employee just shrugged again and said, "Not my problem." The customer he was ringing up looked shocked at his attitude, but the employee just ignored it and checked them out. I told him that I will report this to Jersey Mike's corporate, the employee laughed at me and said, “Go ahead, I don't care.” However, when I asked for his name, he said it very quickly, so I wasn't able to hear it clearly, but it was something like Kell. I asked him again, but he refused to say his name, so I said I will take a picture, and he laughed at me and even waved when I took a picture. As I was leaving, he was laughing at me still.
This is incredibly unprofessional and a horrible experience. A customer should not be harassed and mocked by an employee when the employee messed up from rushing.
Atmosphere: 1
Food: 4
Service: 1
Went in here 20 minutes before posted closing time of 9PM, and the worker refused to make a sandwich. Why didn't he just turn on the closed sign? If they don't want to work after 8:30 (or 8, or whenever), they should list that as their closing time. Clock out and go home so your employer doesn't have to pay you for standing around and not serving customers.
Atmosphere: 1
Food: 1
Service: 1
Always great! Extra meat really kicks it up a notch! And the chocolate chip cookies are bomb!
Atmosphere: 5
Food: 5
Service: 5
At the Bahia Vista location in Sarasota, I noticed the absolutely excellent attitude and service provided by Jimmy. What a great asset to your team!!!!
Atmosphere: 5
Food: 5
Service: 5
I will NEVER go back to this location after the terrible experience I had today.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
2 for 3 getting my order wrong. It’s not that difficult. Read the notes
Atmosphere: 1
Food: 3
Service: 1
I myself have never been to Jersey subs I share with my little doggie the steak and cheese service excellent when I hit the lottery and win some money I will be trying them out more I have never been into the store myself but thank you you have more meat on your subs 10 Subway thank you
Dietary restrictions: Jersey subs are located down at the end of beneva and 441 enjoy
Atmosphere: 5
Food: 5
Recommended dishes: Sandwich
This location always has the best staff. Super friendly and care. It's a pleasure to come in and see them. Whomever is managing this location your employees are awesome!
Atmosphere: 5
Food: 5
Service: 5
Love that I can get a sandwich with Gluten-free bread! So delicious!
Dietary restrictions: Gluten-free
Atmosphere: 5
Food: 5
Service: 5
From a customer’s perspective, the food is great, and the toppings are always filled and not running low, showing that everything is fresh and refilled. The younger kids that work there always have an upbeat personality and smiling faces. The general manager though, is extremely rude, not only to customers, but also to her employees. I am also a former employee who returned after five years because I enjoyed working for the company. However when I started, the vibe was different. I was talked to like an idiot and expected to know everything “because it’s common sense”. Also reprimanded in front of guests on the line on my first two days. I’m speaking out because that store has a lot of turnover and I am the strong voice for many. After a couple weeks, I was having issues getting to that location so I told Angie I was going to interview at Fruitville and she took it upon herself to ruin that opportunity after I had been told my interview went well and he wanted to have me. This is not professional and neither is making guests feel little and unheard. This happens every day. The store has not one female employee for a reason and it should be addressed. Otherwise great place!
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
Sometimes busy, but service is pretty fast
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Original Italian Sub
The staff are kind, courteous, and efficient. And not to mention, the subs are excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Great guys you have here just stop by for dinner after a long day at work and these guys gave great service from beginning to end and food was delicious
Atmosphere: 5
Food: 5
Service: 5
The staff was kind and efficient. They also made some DELICIOUS sandwiches for my friend and I. He has a terminal illness and not much appetite and he ate the whole cheesesteak, guys. THANK YOU. See you again soon!
Parking: Its a tight lot to park in so just take a deep breath and be courteous to those also trying to navigate things. ?
Atmosphere: 5
Food: 5
Service: 5
Two great guys behind the counter working hard and making their customers feel like they were important. This is no reflection of their work. Jersey Mike's is lucky to have them. Haven't had a sub in a long time. Brought it home, looking forward to the sub I had from them a few years back. Was very disappointed.More bread than meat. Corporate portions are getting smaller and smaller. Won't go back. Fed it to the dog.
Atmosphere: 5
Food: 1
Service: 5
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