We ordered just before they closed. Fried rice was very cloggy, over cooked... general chicken was to spicy when asked for mild... Very disappointed.....
Food: 1
Service: 1
oneida lopez
It is delicious but it is not my preferred taste because almost all the dishes have a honey flavor
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Orange Chicken
Yarisleidy Cabrera Valle
Excellent costumer servicesDelicious food
Atmosphere: 5
Food: 5
Service: 5
Crystal Medina
The most disgusting experience I’ve ever had at a Pei Wei! I went to this establishment at 5:20pm on April 3rd. The two ladies who were serving the food were BEYOND disrespectful. The one lady completely skipped right over me and my sister in line and was visibly upset that we were ordering. And she began huffing and puffing when my friend asked her what the concept of the bowls were since it had been his first time there. The two ladies also began talking bad about us to each other. After we paid my sister asked if they had water cups and the lady ringing us up said no and then proceeded to hold up a large clear cup, rub it in our faces, then threw it in the trash…. WHAT SENSE DOES THAT MAKE??!!? How do they not have water cups??? Also not to mention the absurd amount of cross contamination we witnessed. Overall this experience and customer service was a 1/10. I work in the food service industry so I always try giving people the benefit of the doubt but in all my years I’ve never seen such horrible customer service. Shame on the two women working there and shame on the establishment for hiring them…
Atmosphere: 1
Food: 1
Service: 1
Kyle Ames
The very best part was the lettuce wraps! Those are amazing. Was not overly impressed with the other portions of our meal.
Atmosphere: 3
Food: 3
Service: 3
Siju KJ
Food at an affordable rate. The place is very clean and they have seating available for having food. Customer service is very good.Vegetarian options: Vegetarian dishes are available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 Meat 1 Side Combo Meal, Spring Roll
Yara Michel
Food undercooked , both rice and noodles.
Atmosphere: 3
Food: 1
Service: 3
Nocturnal Studios
DON’T LISTEN TO ALL THE NEGATIVE COMMENTS!! THEY’RE ALL LIES AND DEFINITELY CARRY HATE IN THEM.I go to this Express version of Pei Wei faithfully about minimum 5 times a month. Not once was I treated bad or felt there was bad customer service. Out 50+ times of going there there was only once the food didn’t feel freshly cooked/not cooked enough.I love the food at Pei Wei Express.*Real review by a real customer*10/27/23 - 10:54am EST
Atmosphere: 5
Food: 5
Service: 5
Catherine Cooper
I asked to sample firecracker shrimp for heat before ordering. I was told “we sample anything except the shrimp”. Could it be she just doesn’t like what I look like? Why in the world would a business offer a sample of everything on anything on the menu, except the one thing that I asked about? Hmmm… so I left. No sale.
Atmosphere: 2
Food: 1
Service: 1
Tamiko Jones
Only thing I hate driving to the mall and they just stop cooking items and still have three or four hours to close so now I only get food from here if I am already at the mall and I only go if they have hours before close just to get what I want to eat not what they want to Display !!
Cashier short changed me. When i brough it to her attention, she told me i should should have counted it when she gave it to me. If she would have stayed at the register vs going all over the resturant I could have brought it to your attention sooner.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Orange Chicken
Teresa Blazius
We went to the location in Sarasota by the UTC Mall. We waited 25 minutes for our food and the place was not busy, but, you could see the people in the kitchen moving in slow motion and they were very disorganized. The server brought my husbands meal, which looked like a pile of mush, it was supposed to be Pad Thai with chicken and I had to ask where mine was. The server barked, it's coming. She then brought mine and it was thrown into a to go container when we said we were dining in when we ordered. My snow peas were were not cooked so I was unable to eat them. The food presentation is Terrible! The staff is not overly friendly. It is such a shame as this place was amazing for years. We have not been in in over a year because the food was so bad when we ordered take out, but, we thought we would give it another try hoping the food had improved. We will not return as things have obviously gone from bad to worse. Also the silverware was not stocked and the trash was overflowing along with the bins where people put their empty dishes. Obviously from reading other reviews many other people have had similar experiences. I do not understand why the company does not do anything about this. When they originally opened there was always a line to get in during dinner time as the food was so wonderful! Not today. There was plenty of seating and people coming in very slowly. After our experience we understand why.Try the Asian Kitchen on Clark Rd, their food is Amazing!
Atmosphere: 1
Food: 1
Service: 2
K BAILEY
My second time ordering via Uber eats this week. This restaurant sends you what they want you to eat, not what you order. And apparently they think salted caramel cookies are the same as chocolate chip. Too bad caus ethe food is decent.
Tony Butler
Thai coconut curry was really good. Firecracker shrimp was a little dry, ditto the green beans. Very friendly and clean looking food server A good mall food lunch.
We ordered just before they closed. Fried rice was very cloggy, over cooked... general chicken was to spicy when asked for mild... Very disappointed.....
Food: 1
Service: 1
It is delicious but it is not my preferred taste because almost all the dishes have a honey flavor
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Orange Chicken
Excellent costumer servicesDelicious food
Atmosphere: 5
Food: 5
Service: 5
The most disgusting experience I’ve ever had at a Pei Wei! I went to this establishment at 5:20pm on April 3rd. The two ladies who were serving the food were BEYOND disrespectful. The one lady completely skipped right over me and my sister in line and was visibly upset that we were ordering. And she began huffing and puffing when my friend asked her what the concept of the bowls were since it had been his first time there. The two ladies also began talking bad about us to each other. After we paid my sister asked if they had water cups and the lady ringing us up said no and then proceeded to hold up a large clear cup, rub it in our faces, then threw it in the trash…. WHAT SENSE DOES THAT MAKE??!!? How do they not have water cups??? Also not to mention the absurd amount of cross contamination we witnessed. Overall this experience and customer service was a 1/10. I work in the food service industry so I always try giving people the benefit of the doubt but in all my years I’ve never seen such horrible customer service. Shame on the two women working there and shame on the establishment for hiring them…
Atmosphere: 1
Food: 1
Service: 1
The very best part was the lettuce wraps! Those are amazing. Was not overly impressed with the other portions of our meal.
Atmosphere: 3
Food: 3
Service: 3
Food at an affordable rate. The place is very clean and they have seating available for having food. Customer service is very good.Vegetarian options: Vegetarian dishes are available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 Meat 1 Side Combo Meal, Spring Roll
Food undercooked , both rice and noodles.
Atmosphere: 3
Food: 1
Service: 3
DON’T LISTEN TO ALL THE NEGATIVE COMMENTS!! THEY’RE ALL LIES AND DEFINITELY CARRY HATE IN THEM.I go to this Express version of Pei Wei faithfully about minimum 5 times a month. Not once was I treated bad or felt there was bad customer service. Out 50+ times of going there there was only once the food didn’t feel freshly cooked/not cooked enough.I love the food at Pei Wei Express.*Real review by a real customer*10/27/23 - 10:54am EST
Atmosphere: 5
Food: 5
Service: 5
I asked to sample firecracker shrimp for heat before ordering. I was told “we sample anything except the shrimp”. Could it be she just doesn’t like what I look like? Why in the world would a business offer a sample of everything on anything on the menu, except the one thing that I asked about? Hmmm… so I left. No sale.
Atmosphere: 2
Food: 1
Service: 1
Only thing I hate driving to the mall and they just stop cooking items and still have three or four hours to close so now I only get food from here if I am already at the mall and I only go if they have hours before close just to get what I want to eat not what they want to Display !!
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
Cashier short changed me. When i brough it to her attention, she told me i should should have counted it when she gave it to me. If she would have stayed at the register vs going all over the resturant I could have brought it to your attention sooner.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Orange Chicken
We went to the location in Sarasota by the UTC Mall. We waited 25 minutes for our food and the place was not busy, but, you could see the people in the kitchen moving in slow motion and they were very disorganized. The server brought my husbands meal, which looked like a pile of mush, it was supposed to be Pad Thai with chicken and I had to ask where mine was. The server barked, it's coming. She then brought mine and it was thrown into a to go container when we said we were dining in when we ordered. My snow peas were were not cooked so I was unable to eat them. The food presentation is Terrible! The staff is not overly friendly. It is such a shame as this place was amazing for years. We have not been in in over a year because the food was so bad when we ordered take out, but, we thought we would give it another try hoping the food had improved. We will not return as things have obviously gone from bad to worse. Also the silverware was not stocked and the trash was overflowing along with the bins where people put their empty dishes. Obviously from reading other reviews many other people have had similar experiences. I do not understand why the company does not do anything about this. When they originally opened there was always a line to get in during dinner time as the food was so wonderful! Not today. There was plenty of seating and people coming in very slowly. After our experience we understand why.Try the Asian Kitchen on Clark Rd, their food is Amazing!
Atmosphere: 1
Food: 1
Service: 2
My second time ordering via Uber eats this week. This restaurant sends you what they want you to eat, not what you order. And apparently they think salted caramel cookies are the same as chocolate chip. Too bad caus ethe food is decent.
Thai coconut curry was really good. Firecracker shrimp was a little dry, ditto the green beans. Very friendly and clean looking food server A good mall food lunch.
Atmosphere: 4
Food: 4
Service: 5
Good food and quick service!