McDonald's
8494 Lockwood Ridge Rd, Sarasota
(941) 306-5097
Recent Reviews
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I have been a regular customer of this McDonald’s for a long time, and I’ve always appreciated the friendly and respectful service. I want to make it clear that I have absolutely no complaints about the managers, including the person who takes orders at the drive-thru — they are always professional and kind.
My concern is only with the accuracy of the orders prepared by the staff who pack the bags. Over the past several visits, my orders have repeatedly been missing items — fries, sauces, or even the correct sandwich. Several times I ordered a Big Mac but received a cheeseburger instead, which is not only incorrect but also a much cheaper item.
Because of these mistakes, I often have to drive back through the drive-thru again to fix the order, wasting my time and gas, and that’s very frustrating. Mistakes can happen, but this has become a pattern. What is also disappointing is that no one apologizes or offers any kind of compensation for the inconvenience.
I hope the management can address this issue with the packing staff so the service can return to the high quality it used to have. I would love to continue coming here, but consistent accuracy is very important.
Atmosphere: 5
Food: 5
Service: 1
My family and I have been visiting this McDonald's for several years and we never had any complaints about the service. Lately, we don't know what's happening at this branch; the chicken we're serving is raw and tough, like plastic. It would be good to investigate what kind of chicken McDonald's is selling in their McCrispy Chicken Sandwiches and McCrispy Chicken Tenders. Attached is a photo of the McCrispy we were sold today on Thanksgiving Day.
Atmosphere: 1
Food: 1
Service: 1
this mcdonald’s always takes care of me and have wonderful workers in the drive thru! definitely one of my favs!
Atmosphere: 5
Food: 5
Service: 5
Showed up during POSTED OPEN HOURS and they were CLOSED. Shame on this location.
Atmosphere: 1
Food: 1
Service: 1
I am writing this review to mark this moment in time. Let the record be known. Today, on the 27th of October, in the year 2025, the greatest McDonald's Spicy McChicken sandwich was so perfectly crafted. Never before had such fine skills been demonstrated through the work of the greatest, but unknown McDonalds kitchen cook, the world has ever seen.
My administration commends this location, and bestows upon its staff, the honorary medal of fast food culinary mastery craftsmanship. Well done. Give them a round of applause. 👏 👏 👏
Atmosphere: 5
Food: 5
Service: 5
Just as an FYI: There are signs posted throughout the dining area that there is a 30 minute limit to be there (with food required).
The manager of this restaurant is beyond the worst manager in the history of McDonald's in my opinion. I ordered on the mobile app a chicken sandwich and used my 1500 points for the first time. I went to the wrong location and because of it the cashiertold me to cancel the order and in return it took all my points and I could not eat my free sandwich.im very disappointed because it takes a few days to get them returned. I e planned this to the manager and she did not take care whatsoever. There cashier did not mention id lose my points if I cancelled..but the manager still did not care. Shame on you ..shotty manager salty mcdonalds location and sketchy customer service has led me to this review. All she had to do is just gomme a chicken sandwich instead of being rude. I left starving. Say la vi
Atmosphere: 1
Food: 3
Service: 1
Very nice!! Customer Service! And clean restrooms! 👍
Atmosphere: 5
Food: 5
Service: 5
Teresa was a wonderful help for my new experience on using the app. She was extremely professional and very kind and hospitable. Probably one of the best McDonald's I've ever been to. Thank you again.
Atmosphere: 5
Food: 5
Service: 5
I went to pick up my order and an employee spoke to me very badly, so I want to file a report of mistreatment towards me.
Restaurantji Recommends
The entrance needs to be rerouted
Atmosphere: 3
Food: 5
Service: 3
No breakfast with steak, ask for substitution since I don’t eat pork and wasn’t allowed
Atmosphere: 1
Food: 1
Service: 1
11 minutes to the cashier to come and take my order
Same as all chains. Food consistant. Live the mocha frappe
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Big Mac, Quarter Pounder with Cheese, Hot Fudge Sundae, World Famous Fries, Bacon Mcdouble
Trash , I meen yeah its fast food but the Quality of the food is ridiculous, wilted brown lettuce, enough Mayo to swim in ,cold and grease covering everything. They threw everything in the bag with half open wrappers
They should be ashamed the cost of food and prices go up and Quality goes down. 😕
Food: 1
Service: 3
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