Walked in and ordered Signature Assortment and a Custom Assortment of mini Bundt cakes. Waited for the order and was told here is your order and was handed a box . The next day as I was setting up for a party I realized they only have me the Custom Assortment. I called and they sent the missing portion of the order over promptly. While I was disappointed in the missing portion of the order I was impressed with their commitment to getting it right.
Atmosphere: 4
Food: 5
Service: 4
Julie Nichols
Love love love this place, theyre the best
Atmosphere: 5
Food: 5
Service: 5
Grace Ross
Delicious cakes but gave my sister really bad attitude when she came to pickup her order, management was disappointing to deal with. Please do better
Heather R
My office got me the lemon raspberry cake for my birthday. It is the best cake I have ever tasted. The texture and consistency was perfect. I’ve been dreaming about it ever since. Edit: this cake cured the wedding cake craving I’ve been having for months, it was that good!
Food: 5
Jen Pandora
Good cake but They closed an hour early than what is shown on the website and I drove 30 mins
Atmosphere: 1
Food: 1
Service: 1
Musya Tayts
I got delivery yesterday , i was expecting something and checking about every half hour, finally i got the box of cupcakes. the box was put on the concrete by the front door in a 95 degree weather in Florida, box was not sealed or placed in a shopping bag, nobody rang the door bell ( we have a dog and every dog owner knows how loud dogs respond to the door bell) some insects were already crawling over the box, luckily none made inside the box yet. My recommendation would be to place the box in a shipping bag or seal it. The cupcakes were delicious , but in another half hour we would loose them .
Food: 5
Service: 1
Recommended dishes: Cupcake
Chris
Wonderful cakes, always good. Delicious, variety and the best frosting They called to check on my order But when it was delivered the guy just left it at my door and didn’t ring the bell or nothing, luckily, my ring camera went off as I watched him snap a picture and walk away But if I didn’t have one of those, I would’ve never known, my cakes were in front of the door out in the hot sun And he lost an extra cash tip by being lazy because I had one ready for him. I would have left five stars, but they should honestly be more careful about delivering sensitive items like cake
Atmosphere: 5
Food: 5
Service: 4
Michelle Konecny
Neveah went above and beyond helping me with my order! She was incredibly patient, kind, and thorough—making sure everything was perfect from start to finish. Truly exceptional service!
Atmosphere: 5
Food: 5
Service: 5
Eric van Schaik
Why does boxing up a few small cakes take 20 minutes? Need to incorporate a new and more efficient process
Atmosphere: 2
Food: 5
Service: 2
Kaye Fonte
This is rating customer service, not the cakes. The store sent out an email saying they have a program to give a student a bundtlet cake for tracking reading time on a sheet given by the bakery. I have made two trips to the bakery to get the sheet to join the program for my student. Both times I was assured that the owner would email me the necessary material. She has not sent anything or contacted me to explain or work out a plan. This is really false advertising and misleading. It is wrong. I have wasted time and effort in response to her email. I considered calling the attorney general's office but decided I will post a review. Not sure why she would send out this email and refuse to act on it. It shows a lack of integrity and is not good business.
I ordered a gender reveal cake for our party and they put the wrong rattle in the cake. Literally a 50/50 job. It’s not that anything even has to get baked into it, they’re just hiding a plastic rattle under a bow. We even cut into it thinking it was just one awful mistake on the outside, and maybe something (correct) was hiding on the inside? But no.. It’s just disappointing that the employees were unable to check the order twice before handing it over. We planned this out with my family as we live in CO and they are in FL. Huge bummer.
Edit to give 3 stars instead of 1 as the store manager Amy was very gracious and apologetic in her response to my concern, refunded us, and offered a new cake. Despite the fact that the gender reveal was ruined, everyone is human. And it has nothing to do with flavor, the cakes are always really good. I hope my concern helps the next guest with quality.
Anya G.
If you haven't had one of these bundts, you don't realize how ridiculously good they are. I don't have a huge sweet tooth, I don't generally think store-bought cakes are worth it, but I've probably bought thirty of these damn things over the years. Absolutely divine.
The staff are amazing!!! I haven't even tried the cake but have no doubt it will be as great as it looks.
Atmosphere: 5
Food: 5
Service: 5
Fittin to Learn ya
I just don’t get it. Everyone told me how amazing these cakes are so I had to Try it. 🫤 it was not moist, it was super dry and cold and did not taste fresh at all. My expectations were higher than what I got. The coldness also made the drizzle of icing crack and crumble all over the place which was disappointing. Who wants dried out icing ? I wanted creamy icing and a moist cake. I got none of that. Yall who love this place? I just don’t understand why. Won’t be back but that’s because I didn’t care for their cake. The place was super clean and well organized. The staff was super sweet and helpful. It just ain’t my thang yall.
Atmosphere: 5
Food: 2
Service: 5
Nicole Glanz
TERRIBLE time management and communication from the workers. Case was basically empty but was told they had all flavors and just had to wait for them to be frosted. Half an hour later still waiting for it because they are frosting more for the case and won’t bring out a single at a time. Also had multiple frosters not going in the order of how people ordered or prioritizing based on getting customers orders done before restocking the case which still not sure how it got that empty. Front counter was very unsure about how long anything would take and didn’t seem to want to ask the frosters for an estimate.
Walked in and ordered Signature Assortment and a Custom Assortment of mini Bundt cakes. Waited for the order and was told here is your order and was handed a box . The next day as I was setting up for a party I realized they only have me the Custom Assortment. I called and they sent the missing portion of the order over promptly. While I was disappointed in the missing portion of the order I was impressed with their commitment to getting it right.
Atmosphere: 4
Food: 5
Service: 4
Love love love this place, theyre the best
Atmosphere: 5
Food: 5
Service: 5
Delicious cakes but gave my sister really bad attitude when she came to pickup her order, management was disappointing to deal with. Please do better
My office got me the lemon raspberry cake for my birthday. It is the best cake I have ever tasted. The texture and consistency was perfect. I’ve been dreaming about it ever since.
Edit: this cake cured the wedding cake craving I’ve been having for months, it was that good!
Food: 5
Good cake but They closed an hour early than what is shown on the website and I drove 30 mins
Atmosphere: 1
Food: 1
Service: 1
I got delivery yesterday , i was expecting something and checking about every half hour, finally i got the box of cupcakes.
the box was put on the concrete by the front door in a 95 degree weather in Florida, box was not sealed or placed in a shopping bag, nobody rang the door bell ( we have a dog and every dog owner knows how loud dogs respond to the door bell)
some insects were already crawling over the box, luckily none made inside the box yet. My recommendation would be to place the box in a shipping bag or seal it.
The cupcakes were delicious , but in another half hour we would loose them .
Food: 5
Service: 1
Recommended dishes: Cupcake
Wonderful cakes, always good. Delicious, variety and the best frosting
They called to check on my order
But when it was delivered the guy just left it at my door and didn’t ring the bell or nothing, luckily, my ring camera went off as I watched him snap a picture and walk away
But if I didn’t have one of those, I would’ve never known, my cakes were in front of the door out in the hot sun
And he lost an extra cash tip by being lazy because I had one ready for him.
I would have left five stars, but they should honestly be more careful about delivering sensitive items like cake
Atmosphere: 5
Food: 5
Service: 4
Neveah went above and beyond helping me with my order! She was incredibly patient, kind, and thorough—making sure everything was perfect from start to finish. Truly exceptional service!
Atmosphere: 5
Food: 5
Service: 5
Why does boxing up a few small cakes take 20 minutes? Need to incorporate a new and more efficient process
Atmosphere: 2
Food: 5
Service: 2
This is rating customer service, not the cakes. The store sent out an email saying they have a program to give a student a bundtlet cake for tracking reading time on a sheet given by the bakery. I have made two trips to the bakery to get the sheet to join the program for my student. Both times I was assured that the owner would email me the necessary material. She has not sent anything or contacted me to explain or work out a plan. This is really false advertising and misleading. It is wrong. I have wasted time and effort in response to her email. I considered calling the attorney general's office but decided I will post a review. Not sure why she would send out this email and refuse to act on it. It shows a lack of integrity and is not good business.
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
I ordered a gender reveal cake for our party and they put the wrong rattle in the cake. Literally a 50/50 job. It’s not that anything even has to get baked into it, they’re just hiding a plastic rattle under a bow. We even cut into it thinking it was just one awful mistake on the outside, and maybe something (correct) was hiding on the inside? But no.. It’s just disappointing that the employees were unable to check the order twice before handing it over. We planned this out with my family as we live in CO and they are in FL. Huge bummer.
Edit to give 3 stars instead of 1 as the store manager Amy was very gracious and apologetic in her response to my concern, refunded us, and offered a new cake. Despite the fact that the gender reveal was ruined, everyone is human. And it has nothing to do with flavor, the cakes are always really good. I hope my concern helps the next guest with quality.
If you haven't had one of these bundts, you don't realize how ridiculously good they are. I don't have a huge sweet tooth, I don't generally think store-bought cakes are worth it, but I've probably bought thirty of these damn things over the years. Absolutely divine.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blueberry Bliss, Carrot, Chocolate Chocolate Chip, White Chocolate Raspberry, Snickerdoodle, Strawberries & Cream Bundtlet, Nothing Bundt Cake
The staff are amazing!!! I haven't even tried the cake but have no doubt it will be as great as it looks.
Atmosphere: 5
Food: 5
Service: 5
I just don’t get it. Everyone told me how amazing these cakes are so I had to
Try it. 🫤 it was not moist, it was super dry and cold and did not taste fresh at all. My expectations were higher than what I got. The coldness also made the drizzle of icing crack and crumble all over the place which was disappointing. Who wants dried out icing ? I wanted creamy icing and a moist cake. I got none of that. Yall who love this place? I just don’t understand why. Won’t be back but that’s because I didn’t care for their cake. The place was super clean and well organized. The staff was super sweet and helpful. It just ain’t my thang yall.
Atmosphere: 5
Food: 2
Service: 5
TERRIBLE time management and communication from the workers. Case was basically empty but was told they had all flavors and just had to wait for them to be frosted. Half an hour later still waiting for it because they are frosting more for the case and won’t bring out a single at a time. Also had multiple frosters not going in the order of how people ordered or prioritizing based on getting customers orders done before restocking the case which still not sure how it got that empty. Front counter was very unsure about how long anything would take and didn’t seem to want to ask the frosters for an estimate.
Atmosphere: 1
Food: 4
Service: 1
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