I usually love Pollo Tropical—the staff is always friendly and welcoming. However, last week I encountered a crew leader named Alejandra who was definitely having a bad day. Her attitude came across as disrespectful, and she seemed unhappy to be working. She didn’t give me a moment to think about what I wanted to order, and when I explained how I wanted my food, she didn’t seem happy with the adjustments I requested. Because of this experience, I don’t think I’ll be coming back.
Atmosphere: 1
Service: 1
Andrea Perez
Have usually had a good experience here but today, we waited. Three team members looked at us without acknowledgement. There was no one else in line. And we waited. Finally decided to spend our money somewhere else, and left.
Service: 1
Thomas Diaz
This is place is filthy. Walked in used the bathroom and walked out.
Susan Virgile
It was great I love there food. I live in ocala and they don't have any Pollo tropical or anything that even comes close to it here.
Atmosphere: 5
Food: 5
Service: 5
Ernesto LG
Fastest drive-thru ever! The chicken was insanely good, and the pregnant manager running the show was a total rockstar — so kind and efficient. Y’all got me hooked, I’m coming back ASAP!
Atmosphere: 5
Food: 5
Service: 5
Kevin Ricardo
The environment on that place feels special, different, and the food is always good. Good place 10/10
Atmosphere: 5
Food: 5
Service: 5
Hellen Garcia
Today, the soccer team where my son plays became champions. We all decided to go with the whole team, along with families and kids, to eat at this establishment. WOW, I was truly impressed by the flavor of the food and the excellent service they provide. We arrived as a huge crowd all at once, yet they never lost their rhythm. Our orders came out very quickly and efficiently. Without a doubt, going to this place was a total success. Immense thanks to the managers who do such a great job.
In the same way, I was very impressed by a manager who was pregnant, and I went over to talk with her, since I saw how attentive she was with the customers, so kind. Right in front of the whole team, she was leading with great responsibility, and without a doubt, they were working as a team. This place is truly very comforting.
Atmosphere: 5
Food: 5
Service: 5
Nelson Acevedo
Terrible service and high prices, the food portion was too small for the price. Customer service was terrible not friendly.
Atmosphere: 1
Food: 3
Service: 1
Gerardo Maximo Morales Garcia
Hello, good afternoon. I'm very angry because today I went to this restaurant and there was a woman with blonde hair, I think she was the manager, she treated customers very poorly, she wore a bad uniform, had a bad temper, I always go to this restaurant and they have never treated me so badly and with such bad will, it seems that what I wanted was for us all to leave, please, the upper managers fix this, it's really a shame that you put someone like that as manager
I picked up an order and the staff was very pleasant, had my food ready when I arrived, and overall it was a very nice experience. The food here is always good and I like it is unique to everything else around here. The service was great during my visit last Thursday, and they seem to be very efficient with pick up orders.
Atmosphere: 4
Food: 5
Service: 5
Tahimi Calunga Castellanos
Food is so Fresh Now. The staff is different but they look happy and very profesional. The place is clean, management is doing a Great Job here.
Atmosphere: 5
Food: 5
Service: 5
un aburrido gameplay mas (kikin)
Great establishment! I visit often and always have a very pleasant experience. Amazing food and good vibes.
I usually love Pollo Tropical—the staff is always friendly and welcoming. However, last week I encountered a crew leader named Alejandra who was definitely having a bad day. Her attitude came across as disrespectful, and she seemed unhappy to be working. She didn’t give me a moment to think about what I wanted to order, and when I explained how I wanted my food, she didn’t seem happy with the adjustments I requested. Because of this experience, I don’t think I’ll be coming back.
Atmosphere: 1
Service: 1
Have usually had a good experience here but today, we waited. Three team members looked at us without acknowledgement. There was no one else in line. And we waited. Finally decided to spend our money somewhere else, and left.
Service: 1
This is place is filthy. Walked in used the bathroom and walked out.
It was great I love there food. I live in ocala and they don't have any Pollo tropical or anything that even comes close to it here.
Atmosphere: 5
Food: 5
Service: 5
Fastest drive-thru ever! The chicken was insanely good, and the pregnant manager running the show was a total rockstar — so kind and efficient. Y’all got me hooked, I’m coming back ASAP!
Atmosphere: 5
Food: 5
Service: 5
The environment on that place feels special, different, and the food is always good. Good place 10/10
Atmosphere: 5
Food: 5
Service: 5
Today, the soccer team where my son plays became champions. We all decided to go with the whole team, along with families and kids, to eat at this establishment. WOW, I was truly impressed by the flavor of the food and the excellent service they provide. We arrived as a huge crowd all at once, yet they never lost their rhythm. Our orders came out very quickly and efficiently. Without a doubt, going to this place was a total success. Immense thanks to the managers who do such a great job.
In the same way, I was very impressed by a manager who was pregnant, and I went over to talk with her, since I saw how attentive she was with the customers, so kind. Right in front of the whole team, she was leading with great responsibility, and without a doubt, they were working as a team. This place is truly very comforting.
Atmosphere: 5
Food: 5
Service: 5
Terrible service and high prices, the food portion was too small for the price. Customer service was terrible not friendly.
Atmosphere: 1
Food: 3
Service: 1
Hello, good afternoon. I'm very angry because today I went to this restaurant and there was a woman with blonde hair, I think she was the manager, she treated customers very poorly, she wore a bad uniform, had a bad temper, I always go to this restaurant and they have never treated me so badly and with such bad will, it seems that what I wanted was for us all to leave, please, the upper managers fix this, it's really a shame that you put someone like that as manager
Atmosphere: 2
Food: 3
Service: 1
Appreciate veterans , good food clean .
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cuban Sandwich, Fried Yuca, Yellow Rice, Sweet Plantains, Quesadilla Wrap, Pulled Pork Platter
Restaurantji Recommends
We had a whole family and enjoyed the family meal that they offer.
Atmosphere: 5
Food: 5
Service: 4
Great food, good prices and excellent staff.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Black Beans, Grilled Chicken, Yellow Rice, Sweet Plantains, Pulled Pork Platter
I picked up an order and the staff was very pleasant, had my food ready when I arrived, and overall it was a very nice experience. The food here is always good and I like it is unique to everything else around here. The service was great during my visit last Thursday, and they seem to be very efficient with pick up orders.
Atmosphere: 4
Food: 5
Service: 5
Food is so Fresh Now. The staff is different but they look happy and very profesional. The place is clean, management is doing a Great Job here.
Atmosphere: 5
Food: 5
Service: 5
Great establishment! I visit often and always have a very pleasant experience. Amazing food and good vibes.
Atmosphere: 5
Food: 5
Service: 5
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