Just went through the drive thru for 3 simple things: a happy meal, an order of large fries, and a caramel frappe. They gave me the happy meal and told me to pull up to spot 2. Waited 10 minutes, they brought all the other cars food and not my two simple things. I asked them, and then they brought the frappe and not the fries. I keep waiting. 15 minutes pass and I get out of my car and go inside to ask for my fries. I told the girl, “you know I’ve been waiting out there for 15 minutes?” To which she replied “ok, don’t come back then.” What kind of answer is that to a paying customer? That’s absolutely horribly unprofessional. I was not rude or disrespectful at all to her, I just wanted some type of accountability. No worries, I won’t be back. 3/31/25 6:52pm order 98
Atmosphere: 1
Food: 4
Service: 1
John Funk
It was a bad sit-in drive thru for 30 min and had no service
Terry Beetschen
Service has never been great, ubfortunately
Atmosphere: 2
Food: 3
Service: 2
Jamie Lawless
First off you advertise frozen Coke. No matter what time of day you come into the store it seems like the machine is always defrosting. They never have frozen cokes. The people at the drive-through never know if they have frozen cokes or not. So you end up sitting in line waiting till you get up to get your food to find out that you cannot have the drink you want. They also tried to give me a big Mac with no lettuce on it, which I didn’t order that way. Then when I got to the window and found out that they did not have my drink, I asked for a refund. I was told I had to come inside to get my money back. Employee got caught upset with me when I looked at him and said I didn’t come inside to give you my money so I’m not coming inside to get my money back. Have visited this location several times. Was hopeful that when they remodeled it, they would get a new crew who knew what they were doing, but apparently that was not the case. Customer service here has always been lacking in the three years that I’ve been here. It seems pretty amazing that the McDonald’s in North Sebring is always fine. The McDonald’s in Lake Placid is always fine but this one is always terrible. Worst McDonald’s I have ever been to for service and friendliness of employees.
Atmosphere: 1
Food: 1
Service: 1
Samantha Shaner
They are having a grand opening n they are out of items or the machines are down. No sweet tea...uugh Had to wait ... N wait... N wait...on fries but no 1 came so had to get out of my car in the waiting for food line go in n wait.... Inside. . It's especially nice to see the marijuana logo on some of the workers sweatshirts/coats. . Smh.. 🙄
Atmosphere: 2
Food: 3
Service: 1
Jorge Emilio Basulto
I placed my order I Sebring Mc Donald when I arrive to the first window I pay with a credit card and ask for my receipt. The attendant told me I will get my receipt at the second window. When I got to the second window I asked for my receipt she told me that I was supposed to pick up my receipt at the first window, then she told me the printer is broken then she told me if I wanted to know how much I paid to look at my bank account I have no idea what is your attending are smoking? They need some serious training you lost my business! I order two plain fish fillet, medium fries, medium chocolate shake. So disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich, World Famous Fries
Kodiak Dynasty
Place went to shxt after renovation no more person to person ordering interaction they are bitting on more then they can chew taking so many orders they drop the ball on service.will not go back RIP McDonald’s.
Atmosphere: 3
Food: 5
Service: 1
KG PhotoVideo
Bad customer service employees need to be friendlier and have manners. Very unprofessional
Atmosphere: 2
Food: 1
Service: 1
lawrence wyzykowski
Store just reopened recently and already is horrible yet again. Drive thru at 430am, told no bacon, still charged for a BEC bagel. Bagel was burnt, no sauce on it. Hashbrown was burnt. Straw was broken and unusable.
Atmosphere: 1
Food: 1
Service: 2
Jan Goodall
I told the lady that my pancakes were cold but she didn't bother to do anything. I took it home to eat later after having to heat them
The food is very fresh , it's my first time coming to this McDonald's, the parking lot was very clean, the driver thru speaker was a little difficult to hear the employee, and they missed 1 of our mcdoubles
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Mcdouble, Chicken Mcnuggets, French Fries
Just went through the drive thru for 3 simple things: a happy meal, an order of large fries, and a caramel frappe. They gave me the happy meal and told me to pull up to spot 2. Waited 10 minutes, they brought all the other cars food and not my two simple things. I asked them, and then they brought the frappe and not the fries. I keep waiting. 15 minutes pass and I get out of my car and go inside to ask for my fries. I told the girl, “you know I’ve been waiting out there for 15 minutes?” To which she replied “ok, don’t come back then.” What kind of answer is that to a paying customer? That’s absolutely horribly unprofessional.
I was not rude or disrespectful at all to her, I just wanted some type of accountability.
No worries, I won’t be back.
3/31/25 6:52pm order 98
Atmosphere: 1
Food: 4
Service: 1
It was a bad sit-in drive thru for 30 min and had no service
Service has never been great, ubfortunately
Atmosphere: 2
Food: 3
Service: 2
First off you advertise frozen Coke. No matter what time of day you come into the store it seems like the machine is always defrosting. They never have frozen cokes. The people at the drive-through never know if they have frozen cokes or not. So you end up sitting in line waiting till you get up to get your food to find out that you cannot have the drink you want. They also tried to give me a big Mac with no lettuce on it, which I didn’t order that way. Then when I got to the window and found out that they did not have my drink, I asked for a refund. I was told I had to come inside to get my money back. Employee got caught upset with me when I looked at him and said I didn’t come inside to give you my money so I’m not coming inside to get my money back. Have visited this location several times. Was hopeful that when they remodeled it, they would get a new crew who knew what they were doing, but apparently that was not the case. Customer service here has always been lacking in the three years that I’ve been here. It seems pretty amazing that the McDonald’s in North Sebring is always fine. The McDonald’s in Lake Placid is always fine but this one is always terrible. Worst McDonald’s I have ever been to for service and friendliness of employees.
Atmosphere: 1
Food: 1
Service: 1
They are having a grand opening n they are out of items or the machines are down. No sweet tea...uugh
Had to wait ... N wait... N wait...on fries but no 1 came so had to get out of my car in the waiting for food line go in n wait.... Inside. .
It's especially nice to see the marijuana logo on some of the workers sweatshirts/coats. . Smh.. 🙄
Atmosphere: 2
Food: 3
Service: 1
I placed my order I Sebring Mc Donald when I arrive to the first window I pay with a credit card and ask for my receipt. The attendant told me I will get my receipt at the second window. When I got to the second window I asked for my receipt she told me that I was supposed to pick up my receipt at the first window, then she told me the printer is broken then she told me if I wanted to know how much I paid to look at my bank account I have no idea what is your attending are smoking? They need some serious training you lost my business! I order two plain fish fillet, medium fries, medium chocolate shake. So disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich, World Famous Fries
Place went to shxt after renovation no more person to person ordering interaction they are bitting on more then they can chew taking so many orders they drop the ball on service.will not go back RIP McDonald’s.
Atmosphere: 3
Food: 5
Service: 1
Bad customer service employees need to be friendlier and have manners. Very unprofessional
Atmosphere: 2
Food: 1
Service: 1
Store just reopened recently and already is horrible yet again. Drive thru at 430am, told no bacon, still charged for a BEC bagel. Bagel was burnt, no sauce on it. Hashbrown was burnt. Straw was broken and unusable.
Atmosphere: 1
Food: 1
Service: 2
I told the lady that my pancakes were cold but she didn't bother to do anything. I took it home to eat later after having to heat them
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
Rude period
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Dr Pepper
Good nice people
Atmosphere: 5
Food: 4
Service: 5
Missed part of drive thru order
Rob manager, very poor service.
Atmosphere: 5
Food: 5
Service: 1
The food is very fresh , it's my first time coming to this McDonald's, the parking lot was very clean, the driver thru speaker was a little difficult to hear the employee, and they missed 1 of our mcdoubles
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Mcdouble, Chicken Mcnuggets, French Fries
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