My 7 yo daughter said this is the best restraunt in town. The staff was nice and the place was very clean.
Atmosphere: 5
Food: 5
Service: 5
Amber Ademola
walked in no one acknowledged I was even there. Some walked to the back and continued doing whatever. No greeting, no hello we will be with you in a min. Nothing. Very rude. I will not spend my money in an establishment like this! I walked right back out after waiting to be acknowledged
Atmosphere: 1
Food: 1
Service: 1
DoggoMom
Good, quick service!
Atmosphere: 5
Food: 5
Service: 5
T Johnson
We went to this location on 11/9 for a pre game meal for my child. The 2 female employees were very nice and kind. I wish I got their names. Tje food was fabulous. This was the best Location we have been too. We been to so many around St Johns and Duval County and this location was the best.
Atmosphere: 5
Food: 5
Service: 5
TraciAnne Jones
The island green smoothie is so good. It's also filling as well. Meaning eat light and getchu one
Shilaan Said
Mae and James went above and beyond to help me. I’ve been there multiple times and each time I am greeted and my smoothie is great! The restaurant is always clean and looks well maintained. I also noticed they are very organized. Overall bravo!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Island Green
Sophat Soth
Chipotle chicken on the bus
Atmosphere: 5
Food: 5
Service: 5
Giselle Jones
The absolute worst customer service experience. A simple refund inquiry turned into police being called out. Last Saturday, we ordered via the tropical smoothie app. When the dasher delivered the items and we asked about a missing smoothie, the dasher explained that he asked the store where the 4th item was and they simply stated it was only 3. We immediately called to inquire about a refund and was told to order a cookie and they’ll have it sent out with another dasher (seriously?) or come in the following day when the manager was around. When we again asked how can we get the refund via the app, they hung up. We called back and asked if we could not get to the store, how would we be able to get the funds. We also asked which app to request the refund through (tropical smoothie or dasher), they again hung up. I proceeded to call from my cell and immediately asked for the name and employee ID to call corporate. They again, hung up. In the midst of this, my husband went to the store to obtain the refund. When he walked in, the missing smoothie was waiting and he was told that the refund (the same one we would need to come to the store to get) was applied. As he was leaving the store (without the smoothie and no receipt showing the refund adjustment), the lead told him she called police. WHAT?! How does a simple refund inquiry turn into cops being called out? Please train your team on proper customer service etiquette and the use/understanding of the app. This entire situation could have 100% been avoided.
Police did come out…3 to be exact and they were just as confused as we were as to why they were called out after explaining. We were told to contact corporate as we were planning to. I did send over the details, including pics of the police at the store and someone responded and said the refund would be issued. That was it! Again, poor customer service because if they had looked, they would see the refund was applied that same night. A total waste of everyone’s time.
Service: 1
Christina Orr
I ordered a acai bowl and found hair in my bowl. Disgusting!
Food: 1
Denise Victoria
Taste like ice not enough juice in all 5 shaves we bought talk talk talk between staff i said hello hello hello like 5 time and the shop was not full .
It is not a drive through.. And no curbside pickup
Ryan Williams
Got half a salad and no dressing hit or miss here
Atmosphere: 1
Food: 1
Service: 1
Kellie Dove
On Google Maps, this is listed as a drive thru. I also know every other tropical smoothie cafe I’ve been to allows for curbside pickup. I came with my pet in the car expecting one of these two options, yet I called and the (very rude) lady on the phone told me that both of these were incorrect. I told her on Google maps it is listed as a drive thru, and she just said “well it’s not”.
Atmosphere: 1
Service: 1
Innovative Home Group, LLC
The services and wait times are horrendous. I sat in the lobby over 24 minutes waiting.
Atmosphere: 1
Service: 1
Sir E.J. O
I placed an order to go and I noticed that at least 3 customers received their food before me even I ordered before them, and when finally they gave me my food it was the wrong item, as I ordered a salad and they gave me a burrito/wrap. The cashier need a better training as she even added my name wrong. Not a good experience.
My 7 yo daughter said this is the best restraunt in town. The staff was nice and the place was very clean.
Atmosphere: 5
Food: 5
Service: 5
walked in no one acknowledged I was even there. Some walked to the back and continued doing whatever. No greeting, no hello we will be with you in a min. Nothing. Very rude. I will not spend my money in an establishment like this! I walked right back out after waiting to be acknowledged
Atmosphere: 1
Food: 1
Service: 1
Good, quick service!
Atmosphere: 5
Food: 5
Service: 5
We went to this location on 11/9 for a pre game meal for my child. The 2 female employees were very nice and kind. I wish I got their names. Tje food was fabulous. This was the best Location we have been too. We been to so many around St Johns and Duval County and this location was the best.
Atmosphere: 5
Food: 5
Service: 5
The island green smoothie is so good. It's also filling as well. Meaning eat light and getchu one
Mae and James went above and beyond to help me. I’ve been there multiple times and each time I am greeted and my smoothie is great! The restaurant is always clean and looks well maintained. I also noticed they are very organized. Overall bravo!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Island Green
Chipotle chicken on the bus
Atmosphere: 5
Food: 5
Service: 5
The absolute worst customer service experience. A simple refund inquiry turned into police being called out. Last Saturday, we ordered via the tropical smoothie app. When the dasher delivered the items and we asked about a missing smoothie, the dasher explained that he asked the store where the 4th item was and they simply stated it was only 3. We immediately called to inquire about a refund and was told to order a cookie and they’ll have it sent out with another dasher (seriously?) or come in the following day when the manager was around. When we again asked how can we get the refund via the app, they hung up. We called back and asked if we could not get to the store, how would we be able to get the funds. We also asked which app to request the refund through (tropical smoothie or dasher), they again hung up. I proceeded to call from my cell and immediately asked for the name and employee ID to call corporate. They again, hung up. In the midst of this, my husband went to the store to obtain the refund. When he walked in, the missing smoothie was waiting and he was told that the refund (the same one we would need to come to the store to get) was applied. As he was leaving the store (without the smoothie and no receipt showing the refund adjustment), the lead told him she called police. WHAT?! How does a simple refund inquiry turn into cops being called out? Please train your team on proper customer service etiquette and the use/understanding of the app. This entire situation could have 100% been avoided.
Police did come out…3 to be exact and they were just as confused as we were as to why they were called out after explaining. We were told to contact corporate as we were planning to. I did send over the details, including pics of the police at the store and someone responded and said the refund would be issued. That was it! Again, poor customer service because if they had looked, they would see the refund was applied that same night. A total waste of everyone’s time.
Service: 1
I ordered a acai bowl and found hair in my bowl. Disgusting!
Food: 1
Taste like ice not enough juice in all 5 shaves we bought talk talk talk between staff i said hello hello hello like 5 time and the shop was not full .
Atmosphere: 5
Food: 1
Service: 1
Restaurantji Recommends
It is not a drive through.. And no curbside pickup
Got half a salad and no dressing hit or miss here
Atmosphere: 1
Food: 1
Service: 1
On Google Maps, this is listed as a drive thru. I also know every other tropical smoothie cafe I’ve been to allows for curbside pickup. I came with my pet in the car expecting one of these two options, yet I called and the (very rude) lady on the phone told me that both of these were incorrect. I told her on Google maps it is listed as a drive thru, and she just said “well it’s not”.
Atmosphere: 1
Service: 1
The services and wait times are horrendous. I sat in the lobby over 24 minutes waiting.
Atmosphere: 1
Service: 1
I placed an order to go and I noticed that at least 3 customers received their food before me even I ordered before them, and when finally they gave me my food it was the wrong item, as I ordered a salad and they gave me a burrito/wrap. The cashier need a better training as she even added my name wrong. Not a good experience.
Atmosphere: 4
Food: 4
Service: 1
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