Great staff!! I was so impressed with the service today (8/5/25). I have a gluten allergy and they took it so seriously… made all accommodations to make it a great sandwich safe for me to eat. Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Hayden Herzig
Walked in at 4:45 pm absolutely nobody in the store and three employees were waiting…i asked for a Italian sub but with turkey instead of the spicy ham on the sub and they flat out told me no and they wouldn’t do it and then proceeded to say they could only do it if i was charged for extra meat…never been an issues i’ve had before and on top of everything the female employee was extremely combative…left without ordering because the energy was so weird
Atmosphere: 1
Food: 1
Service: 1
Mrs Mr The 1
I’ve never been to a sandwich deli where they make your sandwich in front of you but say they can’t toast your bread? Huh ??? Oh well back to firehouse and Publix
Atmosphere: 3
Food: 3
Service: 1
Chris F
I ordered subs delivered by Uber eats. I paid extra for extra cheese on my sub and when I recieved it, it was ridiculously empty, not cut and made with zero effort. I'm extremely disappointed with this jersey Mike's because I've had nothing but good experiences before this. Almost a $17 6inch sub with hardly any meat on it is ridiculous. Literally can hardly see or taste the cheese steak part of the sub because there is hardly any meat on it.
Atmosphere: 2
Food: 2
Service: 1
Dale McCullough
Staff is always fair if bread is out ot delays. Chains are easy to come by but the recent staff makes this spot an easy go to
Atmosphere: 5
Food: 5
Service: 5
Richard Mahler
Best subs, period, in my opinion.
Atmosphere: 1
Food: 5
Service: 5
Maureen King
Ordered my sub and got one that was sitting there. I assume it was not made correctly for another order. I asked for extra cheese was assured it had it. Got home and it was wrong. Called and spoke with Angelo who said he is the manager. He argued with me. Then asked if I wanted to go back. I said no. He said well the I don't know what you want from me. He was so rude. I go here at least once a week and everyone is usually very friendly. Very sad if that's the way managers are being trained to speak with customers. I don't know if I'll ever go back there or not. All it takes is one bad experience to totally change your opinion of a company.
Atmosphere: 1
Food: 2
Service: 1
Erica H
I order thru the app, am given a time to pick up and my order is not ready at that time. I've waited 20+ min at the store.
Today I had to cancel my order because they couldn't make a sub between 12:53 pm and 1:26 pm. The manager admitted it was his fault, made me call the store to get a refund and offered nothing for all my wasted time. I now have to wait 7-10 business days to get my money back for something I never received.
Clearly the store doesn't care. Jersey Mike's Corp doesn't care. I've submitted feedback thru the website comment card and never, ever hear back.
I will never, ever go to that location again and will be sure to tell everyone how awful this place is. These issues are on the franchise owner. No surprise it only has 3.9 stars.
Riley Nadicksbernd
I normally always have a good experience when I come here but today, a girl with blonde hair and glasses with extremely rude to me and my friend for absolutely no reason. I genuinely hope she has a better day
Greg Drajem
Angelo made best hot sub ever, service with a smile! Thank you Angelo!!!
Even though they were out of bread, Dylan was extremely nice and willing to do anything he could to make it up. Not having bread isn’t the worst thing in the world. Being a sub shop I understand how stressful it is for them to have to explain to every single customer and uber driver that they are out of bread. Their(Ethan and Dylan) customer service was well above par. Kudos to the trainer(s) that trained them.
Atmosphere: 5
Service: 5
Andrew Hummer
Angelo and crew go the extra mile for their customers. They take care of their first responders too! Very clean store and fast service.
Atmosphere: 5
Food: 5
Service: 5
J S
This was my first time visiting this store and I'm not sure if I'll be back. I can't wait 25 minutes just to get a sub.
Atmosphere: 2
Food: 4
Service: 3
Gail Schramm
Thank you to the. 2 young guys working this afternoon..sandwich are delicious. And Great Service 👍
James Johnson
Sandwich maker said she absolutely couldn’t substitute one meat for a similar meat. A #5 substituting the prosciuttini for salami seems super reasonable. It’s all just sliced deli meat for goodness sake. Are you all weighing the meat at the end of the night and comparing it against the sandwiches you made?! Absolutely not. Just poor customer service!
Great staff!! I was so impressed with the service today (8/5/25). I have a gluten allergy and they took it so seriously… made all accommodations to make it a great sandwich safe for me to eat. Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Walked in at 4:45 pm absolutely nobody in the store and three employees were waiting…i asked for a Italian sub but with turkey instead of the spicy ham on the sub and they flat out told me no and they wouldn’t do it and then proceeded to say they could only do it if i was charged for extra meat…never been an issues i’ve had before and on top of everything the female employee was extremely combative…left without ordering because the energy was so weird
Atmosphere: 1
Food: 1
Service: 1
I’ve never been to a sandwich deli where they make your sandwich in front of you but say they can’t toast your bread? Huh ??? Oh well back to firehouse and Publix
Atmosphere: 3
Food: 3
Service: 1
I ordered subs delivered by Uber eats. I paid extra for extra cheese on my sub and when I recieved it, it was ridiculously empty, not cut and made with zero effort. I'm extremely disappointed with this jersey Mike's because I've had nothing but good experiences before this. Almost a $17 6inch sub with hardly any meat on it is ridiculous. Literally can hardly see or taste the cheese steak part of the sub because there is hardly any meat on it.
Atmosphere: 2
Food: 2
Service: 1
Staff is always fair if bread is out ot delays. Chains are easy to come by but the recent staff makes this spot an easy go to
Atmosphere: 5
Food: 5
Service: 5
Best subs, period, in my opinion.
Atmosphere: 1
Food: 5
Service: 5
Ordered my sub and got one that was sitting there. I assume it was not made correctly for another order. I asked for extra cheese was assured it had it. Got home and it was wrong. Called and spoke with Angelo who said he is the manager. He argued with me. Then asked if I wanted to go back. I said no. He said well the I don't know what you want from me. He was so rude. I go here at least once a week and everyone is usually very friendly. Very sad if that's the way managers are being trained to speak with customers. I don't know if I'll ever go back there or not. All it takes is one bad experience to totally change your opinion of a company.
Atmosphere: 1
Food: 2
Service: 1
I order thru the app, am given a time to pick up and my order is not ready at that time. I've waited 20+ min at the store.
Today I had to cancel my order because they couldn't make a sub between 12:53 pm and 1:26 pm. The manager admitted it was his fault, made me call the store to get a refund and offered nothing for all my wasted time. I now have to wait 7-10 business days to get my money back for something I never received.
Clearly the store doesn't care. Jersey Mike's Corp doesn't care. I've submitted feedback thru the website comment card and never, ever hear back.
I will never, ever go to that location again and will be sure to tell everyone how awful this place is. These issues are on the franchise owner. No surprise it only has 3.9 stars.
I normally always have a good experience when I come here but today, a girl with blonde hair and glasses with extremely rude to me and my friend for absolutely no reason. I genuinely hope she has a better day
Angelo made best hot sub ever, service with a smile! Thank you Angelo!!!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Even though they were out of bread, Dylan was extremely nice and willing to do anything he could to make it up. Not having bread isn’t the worst thing in the world. Being a sub shop I understand how stressful it is for them to have to explain to every single customer and uber driver that they are out of bread. Their(Ethan and Dylan) customer service was well above par. Kudos to the trainer(s) that trained them.
Atmosphere: 5
Service: 5
Angelo and crew go the extra mile for their customers. They take care of their first responders too! Very clean store and fast service.
Atmosphere: 5
Food: 5
Service: 5
This was my first time visiting this store and I'm not sure if I'll be back. I can't wait 25 minutes just to get a sub.
Atmosphere: 2
Food: 4
Service: 3
Thank you to the. 2 young guys working this afternoon..sandwich are delicious. And Great Service 👍
Sandwich maker said she absolutely couldn’t substitute one meat for a similar meat. A #5 substituting the prosciuttini for salami seems super reasonable. It’s all just sliced deli meat for goodness sake. Are you all weighing the meat at the end of the night and comparing it against the sandwiches you made?! Absolutely not. Just poor customer service!
Atmosphere: 2
Service: 1
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