I stopped in last night for a late night treat and I must say in the midst of cleaning, the three employees greeted me with a smile stopped to help us immediately and we're incredibly friendly, professional, and helpful! They helped each other take care of our order quickly, and it was a rather smooth transaction! The restrooms were clean and the lobby was very clean and comfortable to sit and enjoy our ice cream! I want to give a big shout out to Jazmine, Bri, and Ella! They were awesome, and the reason that I will be back and think that the reviews for this place deserve better!
Diana Mattos
Service with a sneer, I was treated like nuisance; 3hrs til closing time, so I wasn't an obnoxious last-minute customer. Took 4mins by watch to get waited on inside store--I almost walked out. Associates seemed to be available, having casual conversations on their Bluetooth earpieces. Overpriced ice cream, topped w/Florida AND Hernando County sales TAXES!? No, thanks--drive across the street to Wawa for cheaper frozen treats w/o extra taxes and plenty of smiles! I'm not surprised to see all these bad reviews.
Isaias Saez
Ordered a banana split and got frozen bananas, wrong flavor ice cream, missing toppings and a drop of hot fudge! This place is the worst BR I've been to in a long time!
Vilma Lynn Santos
Ordered a single scoop on a cake cone and paid 4.59 for it. When the order was handed to me, the size of the scoop was so small it looked like I ordered a kids single scoop. For the price paid for, I should've bought a pint of Ben and Jerry and get six times the size of ice cream. wth 🤦♀️
Atmosphere: 4
Food: 4
Service: 1
Kenley Mara
I love baskin robins, and there chocolate milkshakes are phenomenal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Cookies N' Cream
m s
I ordered a 3 scoop hot fudge sundae with extra hot fudge. When I got home and opened the container, there was maybe 1 teaspoonful of hot fudge.I called and asked for a manager, to which I was told there wasn't one. I explained the situation to the girl who answered the phone. I was told to come back up, and she would give me 2 extra pumps of hot fudge..... by then, my ice cream would be melted.I know she is young, but the proper response would have been to offer to fix a new sundae. The girls are inexperienced and rude.I will not go back.
I stopped in last night for a late night treat and I must say in the midst of cleaning, the three employees greeted me with a smile stopped to help us immediately and we're incredibly friendly, professional, and helpful! They helped each other take care of our order quickly, and it was a rather smooth transaction! The restrooms were clean and the lobby was very clean and comfortable to sit and enjoy our ice cream! I want to give a big shout out to Jazmine, Bri, and Ella! They were awesome, and the reason that I will be back and think that the reviews for this place deserve better!
Service with a sneer, I was treated like nuisance; 3hrs til closing time, so I wasn't an obnoxious last-minute customer. Took 4mins by watch to get waited on inside store--I almost walked out. Associates seemed to be available, having casual conversations on their Bluetooth earpieces. Overpriced ice cream, topped w/Florida AND Hernando County sales TAXES!? No, thanks--drive across the street to Wawa for cheaper frozen treats w/o extra taxes and plenty of smiles! I'm not surprised to see all these bad reviews.
Ordered a banana split and got frozen bananas, wrong flavor ice cream, missing toppings and a drop of hot fudge! This place is the worst BR I've been to in a long time!
Ordered a single scoop on a cake cone and paid 4.59 for it. When the order was handed to me, the size of the scoop was so small it looked like I ordered a kids single scoop. For the price paid for, I should've bought a pint of Ben and Jerry and get six times the size of ice cream. wth 🤦♀️
Atmosphere: 4
Food: 4
Service: 1
I love baskin robins, and there chocolate milkshakes are phenomenal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Cookies N' Cream
I ordered a 3 scoop hot fudge sundae with extra hot fudge. When I got home and opened the container, there was maybe 1 teaspoonful of hot fudge.I called and asked for a manager, to which I was told there wasn't one. I explained the situation to the girl who answered the phone. I was told to come back up, and she would give me 2 extra pumps of hot fudge..... by then, my ice cream would be melted.I know she is young, but the proper response would have been to offer to fix a new sundae. The girls are inexperienced and rude.I will not go back.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
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