Dunkin'

The girl working don’t serve certain items anymore 30 minutes before they close and tells you since they close 10 minutes later, she can’t do it crazy how lazy people can be these days.

Long wait in line parking lot and shopping center very difficult to navigate and confusing people were having trouble getting in and out and trying to figure out which way to go

Atmosphere: 2

Food: 3

Service: 2

I didn't get the extra bacon I paid for. The app wasn't letting my meal deal apply so no discount or points. My sandwich was cold and so was my snacking bacon.

Atmosphere: 3

Food: 2

Service: 4

Always quick and friendly service and they make the drinks right!

Super rude workers here at 4pm not sure their names but they made the coffee super milky. And then proceeds to say a latte has milk in it like obviously still doesn’t mean it has to be milky. Then they were being rude to the older lady because they couldn’t understand her. I just feel like customer service jobs aren’t for everyone and they need better training on making coffee considering it’s a coffee shop.

Atmosphere: 1

Food: 1

Service: 1

Nice staff.
GREAT Iced cold brew.
Clean and comfortable.

Atmosphere: 5

Food: 5

Service: 5

Dunkin my caffeine go to and their new breakfast creations just to try something different. Well appreciated.

Atmosphere: 5

Food: 5

Service: 5

Very slow …

The double drive-thru is a nightmare because they let mobile orders go ahead of regular drive-thru and it takes forever

Atmosphere: 3

Food: 5

Service: 1

Crazy staff, unpleasant.

Atmosphere: 1

Food: 1

Service: 1

This place doesn’t do refills so you have to pay full price even if you have your own cup. I’m doing this review for the customer service because it was horrible! I went through the drive thru and the girl the took my order was kind of rude she seemed like she was annoyed that I was asking questions. Then the guy that gave me my order bc he couldn’t hear me said “I don’t read lips I didn’t go to school for that” I will never go back to that DD’s ever again.

Service: 1

⭐ 1-Star Review
I’ve been coming to this Dunkin’ on and off for a few years. It’s never been the best location, but it was never bad enough to leave a negative review — and if you look at my history, I rarely leave 1-star reviews. But after the last two visits, I feel like it’s warranted.

Day 1:
We ordered the same three drinks we always get. My daughter asked for a sippy cup lid — didn’t get it. When we asked about it, we were met with attitude. None of our drinks came with straws, and when we asked for long straws (since we had large drinks), we were given short ones without much care.

They also messed up the order in front of us, and while dealing with that, my frozen drink sat melting on the counter. When I finally got it, it was no longer frozen. To make it worse, it had caramel on it (I asked for mocha only). My wife’s coffee had the sugar sitting at the bottom because it wasn’t stirred, and her lid wasn’t secured — it leaked on her.

Day 2:
Same issues. Wrong lid again, wrong straws, long wait, and more attitude. This time, they handed me a frozen latte with whipped cream and the drink dripping down the sides of the cup. When I pointed it out, the employee gave me a dirty look and barely wiped it off. It ended up leaking inside my car. I asked for napkins — didn’t get any. Thankfully, I had a few of my own. And again, sugar in the bottom of the coffee, unstirred.

I asked to speak to a manager and had to insist — they weren’t going to get him until I refused to move from the drive-thru window. When he came, he didn’t seem to care either.

After these two back-to-back bad experiences, I can confidently say this will be our last time visiting this Dunkin’.

Atmosphere: 1

Food: 3

Service: 1

If it ain't a dunking then forgetaboutit

Atmosphere: 5

Food: 5

Service: 5

Love this location so much. The staff is so friendly & the manager is always so helpful. We just moved to the area and this location has become my toddler & I’s morning routine for breakfast. Thankyou to the staff for always being so kind!

We ordered 2 sausage egg and cheese croissants and recieved some one else's order after waiting in the line that wrapped around the building!
The worst thing about that is, I dont even like what I recieved and I used my points to get one of my sandwiches. I now have bacon bagels which I hate and my points have been taken for no reason. There were three people stood by the window and between the three of them they couldn't get my order correct.
Customer service was poor. No hello, no service with a smile, barely got eye contact, just looked and sounded bored to death!
Money and time wasted.