Flava Shack Italian Ice

We live close and have stopped in a few times. Stopped in again yesterday before Target, and once again, like always, the service is just subpar and rude. The staff is always hiding in the back, and you have to wait for them to come up front. Once they get there, they act like you're bothering them, a sour look on their faces, no welcome or greeting. Regardless of how many people are in your party, they say "and that's all?" after each order. When you walk in with 3 adults and 3 kids in tow, common sense dictates you're going to have more than one small ice. Maybe it's the new generation who don't feel the need for nicities while in a customer service roll, but we won't be back. I'm not spending time or money supporting a business that treats customers like they're an inconvenience.

Food: 3

Service: 1

The staff here is very friendly and helpful. They have many flavors to choose from, and the ice is amazing. Highly recommend coming here.

Atmosphere: 5

Food: 5

Service: 5

My fiance and I are obsessed with Flava Shack! Every flavor of Italian ice we have tried so far has been a hit.

Food: 5

Service: 5

I was visiting family and I stumbled upon this and we all had to come try it out! Hands down the best ice cream (cookie butter!!!) I have had and my other members LOVED the Kool Aid Water Ice. This is going to turn into a “must have” on visits from now on!!!

Atmosphere: 5

Food: 5

Service: 5

This is some of the best Ice I have had! Between the customer service and the flavor I can say I was extremely impressed. The employees were extremely nice and patient when I was indecisive! I dont typically write reviews but I was extremely impressed! I will definitely be back!

Parking: More than enough parking and close spots

Kid-friendliness: Extremely friendly and happy environment

Atmosphere: 5

Food: 5

Service: 5

Love their wine infused Italian ice. The mango and tigersblood is the best!

Atmosphere: 5

Food: 5

Service: 5

The ice is delicious. The young people in there were very helpful and accommodating.

Dietary restrictions: Sugar free ice is available.

Parking: Huge parking lot.

Kid-friendliness: Kids will love ice, need to be supervised.

Wheelchair accessibility: Ground floor.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Water Ice

My husband and I and our Shorkie Lola love this place and the people who own it are wonderful, they serve a GREAT PRODUCT and have a CLEAN atmosphere, don’t be worried about one negative Nancy because my hubby and I have Crohn’s disease and we MUST insure things are clean as a dirty store can get me very sick and we’ve never had a problem because the store is extremely clean and tidy and is decorated so cute too!!! We love this place and we’re sure you will too.Jaycee and Lynn and Lola the Shorkie ?

Atmosphere: 5

Food: 5

Service: 5

I had the mango tango and tigers blood Italian ice and it was amazing. Mikayla was AWESOME!! Very kind, patient, and sweet!! Will be back!

Atmosphere: 5

Food: 5

Service: 5

Nice alternative to mr twistyIce water and creamy ice availableWith pretzel,flatbread optionsSmall grab and go place next to target had a couple chairs outside but they had ice cream melted on them.Pricey for shaved icedIt didn’t really have a themekind of a mix of dollar store decorDid not have all flavors in stockIt wasn’t terrible but comparing to other shops I ve been to I am not sure if I would go again********************************Updating review based on the owner’s voluntary reply when given the opportunity to clear the air about cleanliness and conditionsI took time out to leave a fair review and owner basically called me liar there was absolutely ice cream melted all over the chairs outside forcing me and my family to go sit inside the on bench in target right next to the doorsThen the delusional owner took offense to the description of shaved iceHow’s “frozen water” for product descriptionBottom line did not have the flavors listed in stock and there was no where clean to sitWent to target for napkins and a place to sitAdditionally contrary to website encouraging unlimited samples there were signs posted throughout that there were no samples available.According to the owners own response I would expect nothing about these mentioned issues to changeThereforeI will not make another 40 min round trip to go here

Atmosphere: 2

Food: 5

Service: 5

I got the cherry chip and it was delicious. I’m not a big fan of Italian ice, but this place was good. Four dollars for a medium good portion size.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Water Ice

Really good especially now that they have food items like pretzels and pizza. Good to beat the Florida heat in summer.

Atmosphere: 5

Food: 5

Service: 5

Loved it. The service was excellent. So many delicious flavors to choose from. A perfect treat!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Water Ice

The Italian ice is typically good but they offer more unique items like wine infused ice and pretzels. All reasonably priced.

Atmosphere: 5

Food: 5

Service: 5

Very good ice cream place. Friendly and knowledgeable staff, I ordered the cookie butter Italian ice and cannoli flavor.

It tastes amazing. I would have loved whipped cream with cookie butter topping also but that’s ok.

I’ll be back, definitely worth a visit. And their prices are very fair!

Atmosphere: 3

Food: 5

Service: 5