Never been here before, 1st time the other day. Better than expected. Better than Dickey’s if you say you like that better than Sonny’s you’re in for a real one. I’ve had both and prefer this over dickeys!
Nadia Rosenfelt
great food and great staff , always a good experience when i come in , will definitely be back again
Adreanna Bodwell
Great experience, my server Logan was exceptional and the food was amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pulled Pork Sandwich
Jesse Graham
POOR CUSTOMER SERVICE
After finishing some shopping at Home Depot, my wife and I decided to have an early dinner at Sonny's BBQ on 19. The restaurant wasn’t busy when we arrived, and we stood behind two elderly women at the entrance. After noticing that the couple ahead of us had been waiting without any communication from the staff, I asked if they had been helped. Unfortunately, they informed me that no one had spoken to them.
After waiting some time, I approached an employee and asked if anyone greeted guests. He responded, “Yes, let me check.” A few minutes later, he returned to inform me that the host would “be up there in a second.” However, more time passed, and no one came to greet or seat us. Frustrated, I approached two younger staff members working behind the bar. One of them, "L (leaving out actual name)," responded respectfully when I inquired again about someone greeting guests. However, things quickly declined when he began making excuses, blaming the delay on a "shift change."
I suggested they could communicate with waiting guests to inform them about the shift change and any delays. At that point, "L" stopped engaging with me and turned to talk to a female staff member, who appeared smug and dismissive. Her demeanor was disrespectful, as though she was annoyed by my inquiry—not just for my family but for the now multiple couples waiting to be seated.
Disappointed, I decided to leave with my family, but I returned to speak with a manager. After some time, a manager finally came out and explained that she was in the middle of an interview when she was informed of the issue. While she was receptive to my criticism about the lack of communication from staff, she did not offer any meaningful solutions to address the poor service.
During my conversation with the manager, I observed two more families leave the restaurant, one of whom mentioned they had been waiting nearly 20 minutes to pay their bill. While Sonny's typically serves fantastic food, the lack of basic customer service at this location was deeply disappointing. We were never even seated for dinner.
Unfortunately, what could have been a pleasant family dinner turned into a frustrating experience that reflects poorly on this location. If the staff and management cannot address these issues, they’ll likely continue to lose customers.
Parking: Handicap parking available near entrance.
Atmosphere: 2
Service: 1
Joe Johnson
Great food and great service!!
Atmosphere: 5
Food: 5
Service: 5
John Brown
Service is always superb! Food is always fresh!
Atmosphere: 5
Food: 5
Service: 5
Breanna Black
Amazing food. Everything looked delicious and tasted delicious. Portions where in the bigger side as well. I do wish the sidekicker mac n cheese was a little bigger because it was that good. Prices are between 10 and 20 for meals.
Atmosphere: 5
Food: 5
Service: 5
Matt Harrington (Captain Matt)
Placed a takeout order online for lunch break. Drove to pickup the order and back to work only to find out they had given me the wrong order. Drove back to the restaurant and they offered to make a new order but I was already almost through my lunch break and didn't have time to wait another 20-30 minutes for a new order. Requested a refund, and still haven't received it more than a week later. I'll avoid the restaurant altogether but I don't recommend using the takeout option as you'll wait way longer than promised for your order, and it won't be correct. Awful business practice to not follow through on correcting your mistake.
Service: 1
Saniyah Winslett
Great food and great service!!! Never a bad experience.
Atmosphere: 5
Food: 5
Service: 5
Toni Moody
Very busy. Called in to go order told 15 to 20 minutes. Took one hour. Texas Toast/Garlic toast was barely toasted and limp (9) slices. The pound of Chopped Brisket had a lot of fat throughout. BBQ salad was excellent as usual.
This review is about the meal we didn’t get to order. Multiple times we have gone to eat dinner at this Sonny’s location only to find they have no brisket. This time, we decided to leave rather than eat an alternative. The waitress was apologetic. The service is usually very good. However, the business clearly has some major operational deficiencies that need to be addressed to provide reliable service.
Atmosphere: 3
Food: 1
Service: 5
Cinnamon Creel
Food was amazing and service was great. I do wish there were blinds or shades in the windows as there was a glare at my table but that's minimal issue.
Atmosphere: 4
Food: 5
Service: 5
Ellie Mae
I got the cob salad with brisket …so good!
Food: 5
Service: 5
Dan Zajac
They obviously don’t know the difference between legs and wings second time I have ordered wings only I got legs and a couple wings the manager argued thats what you get when you order wings only but got legs they need to learn the parts of the chicken lmao signed pissed off
Never been here before, 1st time the other day. Better than expected. Better than Dickey’s if you say you like that better than Sonny’s you’re in for a real one. I’ve had both and prefer this over dickeys!
great food and great staff , always a good experience when i come in , will definitely be back again
Great experience, my server Logan was exceptional and the food was amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pulled Pork Sandwich
POOR CUSTOMER SERVICE
After finishing some shopping at Home Depot, my wife and I decided to have an early dinner at Sonny's BBQ on 19. The restaurant wasn’t busy when we arrived, and we stood behind two elderly women at the entrance. After noticing that the couple ahead of us had been waiting without any communication from the staff, I asked if they had been helped. Unfortunately, they informed me that no one had spoken to them.
After waiting some time, I approached an employee and asked if anyone greeted guests. He responded, “Yes, let me check.” A few minutes later, he returned to inform me that the host would “be up there in a second.” However, more time passed, and no one came to greet or seat us. Frustrated, I approached two younger staff members working behind the bar. One of them, "L (leaving out actual name)," responded respectfully when I inquired again about someone greeting guests. However, things quickly declined when he began making excuses, blaming the delay on a "shift change."
I suggested they could communicate with waiting guests to inform them about the shift change and any delays. At that point, "L" stopped engaging with me and turned to talk to a female staff member, who appeared smug and dismissive. Her demeanor was disrespectful, as though she was annoyed by my inquiry—not just for my family but for the now multiple couples waiting to be seated.
Disappointed, I decided to leave with my family, but I returned to speak with a manager. After some time, a manager finally came out and explained that she was in the middle of an interview when she was informed of the issue. While she was receptive to my criticism about the lack of communication from staff, she did not offer any meaningful solutions to address the poor service.
During my conversation with the manager, I observed two more families leave the restaurant, one of whom mentioned they had been waiting nearly 20 minutes to pay their bill. While Sonny's typically serves fantastic food, the lack of basic customer service at this location was deeply disappointing. We were never even seated for dinner.
Unfortunately, what could have been a pleasant family dinner turned into a frustrating experience that reflects poorly on this location. If the staff and management cannot address these issues, they’ll likely continue to lose customers.
Parking: Handicap parking available near entrance.
Atmosphere: 2
Service: 1
Great food and great service!!
Atmosphere: 5
Food: 5
Service: 5
Service is always superb! Food is always fresh!
Atmosphere: 5
Food: 5
Service: 5
Amazing food. Everything looked delicious and tasted delicious. Portions where in the bigger side as well. I do wish the sidekicker mac n cheese was a little bigger because it was that good. Prices are between 10 and 20 for meals.
Atmosphere: 5
Food: 5
Service: 5
Placed a takeout order online for lunch break. Drove to pickup the order and back to work only to find out they had given me the wrong order. Drove back to the restaurant and they offered to make a new order but I was already almost through my lunch break and didn't have time to wait another 20-30 minutes for a new order. Requested a refund, and still haven't received it more than a week later. I'll avoid the restaurant altogether but I don't recommend using the takeout option as you'll wait way longer than promised for your order, and it won't be correct. Awful business practice to not follow through on correcting your mistake.
Service: 1
Great food and great service!!! Never a bad experience.
Atmosphere: 5
Food: 5
Service: 5
Very busy. Called in to go order told 15 to 20 minutes. Took one hour. Texas Toast/Garlic toast was barely toasted and limp (9) slices. The pound of Chopped Brisket had a lot of fat throughout. BBQ salad was excellent as usual.
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
Great food and great service
This review is about the meal we didn’t get to order. Multiple times we have gone to eat dinner at this Sonny’s location only to find they have no brisket. This time, we decided to leave rather than eat an alternative. The waitress was apologetic. The service is usually very good. However, the business clearly has some major operational deficiencies that need to be addressed to provide reliable service.
Atmosphere: 3
Food: 1
Service: 5
Food was amazing and service was great. I do wish there were blinds or shades in the windows as there was a glare at my table but that's minimal issue.
Atmosphere: 4
Food: 5
Service: 5
I got the cob salad with brisket …so good!
Food: 5
Service: 5
They obviously don’t know the difference between legs and wings second time I have ordered wings only I got legs and a couple wings the manager argued thats what you get when you order wings only but got legs they need to learn the parts of the chicken lmao signed pissed off
Food: 1
Service: 1
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