Andrew A is an awesome server- Attentive, friendly, polite, consistently made sure everything’s ok!
& then spoke to his Manager Sherri!! She’s wonderful too, & very friendly! She really cares about the food supplies she receives to prepare the food for the customers, & takes positive actions to always make it better. Thanks both of you for making it a great experience 👏🏽
marcia krueger
Spring Hill Fl Sonnys was a disappointment to us last week. Table was sticky when I mentioned as much wasnt offered a new table when there were plenty available. He just swiped it with a grey damp cloth. When my 1/2 order of ribs were served it was really a 1/3 slab. 5 small ribs I should have complained. Will go to Codys down the street next time
Noah Starke
I’ve been coming for years and I love it everytime time. The food is always amazing and the service is great!
Natasha Larue
I love the convenience of the drive thru! I love the big deals, I like to switch it up but my favorite is the Cuban!
Cai Taylor
Our server was amazing. Very informative and recommended the pull pork. It was amazing! Definitely will be back.
Kyana Johnson
Great customer service, never any issues with my food
Logan Niesen
Great experience. Best service
Adriel Cruz
Never been here before, 1st time the other day. Better than expected. Better than Dickey’s if you say you like that better than Sonny’s you’re in for a real one. I’ve had both and prefer this over dickeys!
Nadia Rosenfelt
great food and great staff , always a good experience when i come in , will definitely be back again
Adreanna Bodwell
Great experience, my server Logan was exceptional and the food was amazing.
After finishing some shopping at Home Depot, my wife and I decided to have an early dinner at Sonny's BBQ on 19. The restaurant wasn’t busy when we arrived, and we stood behind two elderly women at the entrance. After noticing that the couple ahead of us had been waiting without any communication from the staff, I asked if they had been helped. Unfortunately, they informed me that no one had spoken to them.
After waiting some time, I approached an employee and asked if anyone greeted guests. He responded, “Yes, let me check.” A few minutes later, he returned to inform me that the host would “be up there in a second.” However, more time passed, and no one came to greet or seat us. Frustrated, I approached two younger staff members working behind the bar. One of them, "L (leaving out actual name)," responded respectfully when I inquired again about someone greeting guests. However, things quickly declined when he began making excuses, blaming the delay on a "shift change."
I suggested they could communicate with waiting guests to inform them about the shift change and any delays. At that point, "L" stopped engaging with me and turned to talk to a female staff member, who appeared smug and dismissive. Her demeanor was disrespectful, as though she was annoyed by my inquiry—not just for my family but for the now multiple couples waiting to be seated.
Disappointed, I decided to leave with my family, but I returned to speak with a manager. After some time, a manager finally came out and explained that she was in the middle of an interview when she was informed of the issue. While she was receptive to my criticism about the lack of communication from staff, she did not offer any meaningful solutions to address the poor service.
During my conversation with the manager, I observed two more families leave the restaurant, one of whom mentioned they had been waiting nearly 20 minutes to pay their bill. While Sonny's typically serves fantastic food, the lack of basic customer service at this location was deeply disappointing. We were never even seated for dinner.
Unfortunately, what could have been a pleasant family dinner turned into a frustrating experience that reflects poorly on this location. If the staff and management cannot address these issues, they’ll likely continue to lose customers.
Parking: Handicap parking available near entrance.
Atmosphere: 2
Service: 1
Joe Johnson
Great food and great service!!
Atmosphere: 5
Food: 5
Service: 5
John Brown
Service is always superb! Food is always fresh!
Atmosphere: 5
Food: 5
Service: 5
Breanna Black
Amazing food. Everything looked delicious and tasted delicious. Portions where in the bigger side as well. I do wish the sidekicker mac n cheese was a little bigger because it was that good. Prices are between 10 and 20 for meals.
Atmosphere: 5
Food: 5
Service: 5
Matt Harrington (Captain Matt)
Placed a takeout order online for lunch break. Drove to pickup the order and back to work only to find out they had given me the wrong order. Drove back to the restaurant and they offered to make a new order but I was already almost through my lunch break and didn't have time to wait another 20-30 minutes for a new order. Requested a refund, and still haven't received it more than a week later. I'll avoid the restaurant altogether but I don't recommend using the takeout option as you'll wait way longer than promised for your order, and it won't be correct. Awful business practice to not follow through on correcting your mistake.
Andrew A is an awesome server- Attentive, friendly, polite, consistently made sure everything’s ok! & then spoke to his Manager Sherri!! She’s wonderful too, & very friendly! She really cares about the food supplies she receives to prepare the food for the customers, & takes positive actions to always make it better. Thanks both of you for making it a great experience 👏🏽
Spring Hill Fl Sonnys was a disappointment to us last week. Table was sticky when I mentioned as much wasnt offered a new table when there were plenty available. He just swiped it with a grey damp cloth. When my 1/2 order of ribs were served it was really a 1/3 slab. 5 small ribs I should have complained. Will go to Codys down the street next time
I’ve been coming for years and I love it everytime time. The food is always amazing and the service is great!
I love the convenience of the drive thru! I love the big deals, I like to switch it up but my favorite is the Cuban!
Our server was amazing. Very informative and recommended the pull pork. It was amazing! Definitely will be back.
Great customer service, never any issues with my food
Great experience. Best service
Never been here before, 1st time the other day. Better than expected. Better than Dickey’s if you say you like that better than Sonny’s you’re in for a real one. I’ve had both and prefer this over dickeys!
great food and great staff , always a good experience when i come in , will definitely be back again
Great experience, my server Logan was exceptional and the food was amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pulled Pork Sandwich
Restaurantji Recommends
POOR CUSTOMER SERVICE
After finishing some shopping at Home Depot, my wife and I decided to have an early dinner at Sonny's BBQ on 19. The restaurant wasn’t busy when we arrived, and we stood behind two elderly women at the entrance. After noticing that the couple ahead of us had been waiting without any communication from the staff, I asked if they had been helped. Unfortunately, they informed me that no one had spoken to them.
After waiting some time, I approached an employee and asked if anyone greeted guests. He responded, “Yes, let me check.” A few minutes later, he returned to inform me that the host would “be up there in a second.” However, more time passed, and no one came to greet or seat us. Frustrated, I approached two younger staff members working behind the bar. One of them, "L (leaving out actual name)," responded respectfully when I inquired again about someone greeting guests. However, things quickly declined when he began making excuses, blaming the delay on a "shift change."
I suggested they could communicate with waiting guests to inform them about the shift change and any delays. At that point, "L" stopped engaging with me and turned to talk to a female staff member, who appeared smug and dismissive. Her demeanor was disrespectful, as though she was annoyed by my inquiry—not just for my family but for the now multiple couples waiting to be seated.
Disappointed, I decided to leave with my family, but I returned to speak with a manager. After some time, a manager finally came out and explained that she was in the middle of an interview when she was informed of the issue. While she was receptive to my criticism about the lack of communication from staff, she did not offer any meaningful solutions to address the poor service.
During my conversation with the manager, I observed two more families leave the restaurant, one of whom mentioned they had been waiting nearly 20 minutes to pay their bill. While Sonny's typically serves fantastic food, the lack of basic customer service at this location was deeply disappointing. We were never even seated for dinner.
Unfortunately, what could have been a pleasant family dinner turned into a frustrating experience that reflects poorly on this location. If the staff and management cannot address these issues, they’ll likely continue to lose customers.
Parking: Handicap parking available near entrance.
Atmosphere: 2
Service: 1
Great food and great service!!
Atmosphere: 5
Food: 5
Service: 5
Service is always superb! Food is always fresh!
Atmosphere: 5
Food: 5
Service: 5
Amazing food. Everything looked delicious and tasted delicious. Portions where in the bigger side as well. I do wish the sidekicker mac n cheese was a little bigger because it was that good. Prices are between 10 and 20 for meals.
Atmosphere: 5
Food: 5
Service: 5
Placed a takeout order online for lunch break. Drove to pickup the order and back to work only to find out they had given me the wrong order. Drove back to the restaurant and they offered to make a new order but I was already almost through my lunch break and didn't have time to wait another 20-30 minutes for a new order. Requested a refund, and still haven't received it more than a week later. I'll avoid the restaurant altogether but I don't recommend using the takeout option as you'll wait way longer than promised for your order, and it won't be correct. Awful business practice to not follow through on correcting your mistake.
Service: 1
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