It’s coffee, it’s Starbucks. The staff is great if you go inside. They have a great track record of consistency with the taste of their drinks.
Atmosphere: 5
Food: 5
Service: 5
Liz Casner, Your Hometown Realtor
DELIGHTFUL STAFF IN DRIVE THRU
Atmosphere: 5
Food: 5
Service: 5
America Saavedra
If you’re looking for rudeness, unprofessionalism and a barista in the wrong business (KENZI), then this is the right Starbucks for you. We asked her a few questions about the “New Chai” advertised on the app. She was combative and had no idea what she was talking about, and no interest in helping to find the answer. The level of disrespect was unreal. This location just lost a customer. Kenzi, my friendly advice to you is to seek anger management classes or perhaps a new profession in which you don’t interact with customers.
Service: 1
Rachael Smithers
Twice in one week same person has taken my order but messed it up completely. Unfortunately some people can’t just turn around every time someone messed up an order. Super annoying to pay extra for things like sweet cold foam to not even receive it but get whip cream
Atmosphere: 1
Food: 1
Service: 1
A. G. Fritzen
1:29 pm 3/8/26 dude at the window is super rude.
Service: 1
Micah
Great service and the space is great perfect for studying cause of how peaceful it is in there. And I would highly recommend not getting any custom drinks that look good like on Pinterest but they are just diabetes in a cup. And it is just gross and a waste of money.
Atmosphere: 5
Food: 5
Service: 5
Laura S. Ortiz Orue
Was excellent!
Atmosphere: 5
Food: 5
Service: 5
rebecca chesnutt
the lady at the speaker ( emily ) was extremely rude over the speakerphone, had attitude for zero reason while i was placing my order. i understand that it was busy when we had came to place our order, but it’s unprofessional and rude. she should be making the drinks and not taking orders if she can’t talk to customers correctly.
Food: 5
Service: 1
Kevin Marcus
This review is more for some of the staff members. As the coffee and snacks are usually good… I was sitting in the cafe, working on grading essays. I kept seeing a seasoned staff member(elder woman), darker complexion, black apron, standing around, sort of bossing people around but not really working herself. I assume she is the store manager, as she was the eldest one ‘working’. I thought it was rather weird the way she was speaking to her staff members.
I got up to use the restroom, when I came back I could hear her voice echoing, negatively.
I then witnessed her making hand motions like she was wanting her team to hurry up. These people were moving as fast as they could, I was thinking to myself why she wouldn’t step in and help the team. Eventually she stepping in and helped the drive thru, and I believe I saw her make a drink or two.
I got back up went to the counter to order some food, and I could hear the same woman talking in the back rudely about her team. I could very well tell this was woman has no business working at Starbucks, as all the other staff members were great.
The young man with the curly hair, in the hair clip, also in a black apron was friendly, & we had a nice conversation while she was standing In the side door way glaring at him.
She aggressively opened the oven, took my food out, and gave me my food with a forced smile.
Okay at least she tried with the customers. But that means nothing when you are hollering and talking down on your team. When the entire lobby can hear you being a witch to your team, that’s a problem.
I sat back down and finished my grading. About a hour later this woman comes back out stands by the drive in and starts hollering at the worker taking orders telling them to move faster because someone was in the drive in to long. I can’t hear the rest but I can tell she is being not so delightful to the team member working the drive in.
The couple sitting on the couch next to me where also taking about how rude she has been, and how this behavior is new for said manager, assuming they are regulars, or maybe know the elder lady.
When I left later l saw the same team member that was in the drive in visibly upset with tears in eyes walking outside.
This manger is awful. Do better. Treat your team better. Creating a hostile workplace will only hurt the business.
I will no longer order if I see this woman in the building, and will take my business elsewhere.
Starbucks you need to watch your management better.
I had such a positive experience at this Starbucks. The staff was kind, welcoming, patient, and genuinely helpful, even during a busy time. They went out of their way to make sure everything was right, and it really made my day. Excellent service!
Atmosphere: 5
Food: 5
Service: 5
Monie Mikhail
Wait forever inside way bad service to wait for two thing up to 30 minutes for double smoked and birthday cake and all there concern is drive thru it’s really bad to treat your customer like that for sure not recommended or back to this location again need better team or management
Atmosphere: 1
Food: 1
Service: 1
Amanda Austin
Walked in and no one is in line to order. Waited at the register for almost 5 minutes without any acknowledgment. And then the service was rude so I walked out and went to Dunkin
Service: 1
Betty
Just recently moved to the area, my go to coffee in Minneapolis was the Starbucks half a mile away from my house. When we moved to Florida to snowbird, a requirement was to be close to my starbies. I was a little nervous with the recent bad reviews. I almost went to another location. (This was about a month ago) I ordered door dash a few times as we did not have a car yet, & I’m not in the best shape to make the 5 minute walk. The coffee was excellent, & the cute messages on the cup did not disappoint. The coffee was better tasting at the Spring Hill location, vs my usual in Minneapolis (which is also very good)
We finally got a car & between my partner, my kids, & grandkids coming by everyday, the coffee is always so outstanding. The employees are wonderful, always smiling, always so friendly. This is a busy location, of course it’s going to be busy, that should be a good sign! These people are lovely, the lobby is very clean. Love that there are young kids working, as well as some older people. Great mix.
We are glad to make this location, our winter starbies!!!!!!!!!!!!!!! Keep up the good work folks. We appreciate you all.
Atmosphere: 5
Food: 5
Service: 5
Richard Provost
I hate having to make this review. Not sure what's changed management wise, but the service has dropped significantly the past few months. This was my favorite location, because I knew they would get my order right every time. Not a lot of drinks have been made to standard recently. Lately I've been ordering a blond roast coffee, and I've been getting blonde espresso with hot water, making it a blonde Americano. I'm all too familiar with this quick cheat, but it's a significantly different taste. I understand Starbucks wants quick drive times, so making drinks fast is the goal. With the service being as bad as it's been lately, you can't be slow AND get orders incorrect. Another issue is making the inside lobby orders for folks wanting to sit and relax inside, feel like their orders come last (after mobile, DoorDash, and drive thru). I've always been taught, the customer in front of you takes priority. I know this sounds silly and unrealistic in this setting, but it's glaringly obvious. The lobby wait has been insane. I have no problem updating my review when things change.
Always delicious
Atmosphere: 4
Food: 5
Service: 4
It’s coffee, it’s Starbucks. The staff is great if you go inside. They have a great track record of consistency with the taste of their drinks.
Atmosphere: 5
Food: 5
Service: 5
DELIGHTFUL STAFF IN DRIVE THRU
Atmosphere: 5
Food: 5
Service: 5
If you’re looking for rudeness, unprofessionalism and a barista in the wrong business (KENZI), then this is the right Starbucks for you. We asked her a few questions about the “New Chai” advertised on the app. She was combative and had no idea what she was talking about, and no interest in helping to find the answer. The level of disrespect was unreal. This location just lost a customer. Kenzi, my friendly advice to you is to seek anger management classes or perhaps a new profession in which you don’t interact with customers.
Service: 1
Twice in one week same person has taken my order but messed it up completely. Unfortunately some people can’t just turn around every time someone messed up an order. Super annoying to pay extra for things like sweet cold foam to not even receive it but get whip cream
Atmosphere: 1
Food: 1
Service: 1
1:29 pm 3/8/26 dude at the window is super rude.
Service: 1
Great service and the space is great perfect for studying cause of how peaceful it is in there. And I would highly recommend not getting any custom drinks that look good like on Pinterest but they are just diabetes in a cup. And it is just gross and a waste of money.
Atmosphere: 5
Food: 5
Service: 5
Was excellent!
Atmosphere: 5
Food: 5
Service: 5
the lady at the speaker ( emily ) was extremely rude over the speakerphone, had attitude for zero reason while i was placing my order. i understand that it was busy when we had came to place our order, but it’s unprofessional and rude. she should be making the drinks and not taking orders if she can’t talk to customers correctly.
Food: 5
Service: 1
This review is more for some of the staff members.
As the coffee and snacks are usually good…
I was sitting in the cafe, working on grading essays.
I kept seeing a seasoned staff member(elder woman), darker complexion, black apron, standing around, sort of bossing people around but not really working herself. I assume she is the store manager, as she was the eldest one ‘working’. I thought it was rather weird the way she was speaking to her staff members.
I got up to use the restroom, when I came back I could hear her voice echoing, negatively.
I then witnessed her making hand motions like she was wanting her team to hurry up.
These people were moving as fast as they could, I was thinking to myself why she wouldn’t step in and help the team.
Eventually she stepping in and helped the drive thru, and I believe I saw her make a drink or two.
I got back up went to the counter to order some food, and I could hear the same woman talking in the back rudely about her team. I could very well tell this was woman has no business working at Starbucks, as all the other staff members were great.
The young man with the curly hair, in the hair clip, also in a black apron was friendly, & we had a nice conversation while she was standing In the side door way glaring at him.
She aggressively opened the oven, took my food out, and gave me my food with a forced smile.
Okay at least she tried with the customers.
But that means nothing when you are hollering and talking down on your team. When the entire lobby can hear you being a witch to your team, that’s a problem.
I sat back down and finished my grading.
About a hour later this woman comes back out stands by the drive in and starts hollering at the worker taking orders telling them to move faster because someone was in the drive in to long.
I can’t hear the rest but I can tell she is being not so delightful to the team member working the drive in.
The couple sitting on the couch next to me where also taking about how rude she has been, and how this behavior is new for said manager, assuming they are regulars, or maybe know the elder lady.
When I left later l saw the same team member that was in the drive in visibly upset with tears in eyes walking outside.
This manger is awful. Do better. Treat your team better. Creating a hostile workplace will only hurt the business.
I will no longer order if I see this woman in the building, and will take my business elsewhere.
Starbucks you need to watch your management better.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
I had such a positive experience at this Starbucks. The staff was kind, welcoming, patient, and genuinely helpful, even during a busy time. They went out of their way to make sure everything was right, and it really made my day. Excellent service!
Atmosphere: 5
Food: 5
Service: 5
Wait forever inside way bad service to wait for two thing up to 30 minutes for double smoked and birthday cake and all there concern is drive thru it’s really bad to treat your customer like that for sure not recommended or back to this location again need better team or management
Atmosphere: 1
Food: 1
Service: 1
Walked in and no one is in line to order. Waited at the register for almost 5 minutes without any acknowledgment. And then the service was rude so I walked out and went to Dunkin
Service: 1
Just recently moved to the area, my go to coffee in Minneapolis was the Starbucks half a mile away from my house.
When we moved to Florida to snowbird, a requirement was to be close to my starbies.
I was a little nervous with the recent bad reviews.
I almost went to another location.
(This was about a month ago)
I ordered door dash a few times as we did not have a car yet, & I’m not in the best shape to make the 5 minute walk.
The coffee was excellent, & the cute messages on the cup did not disappoint.
The coffee was better tasting at the Spring Hill location, vs my usual in Minneapolis (which is also very good)
We finally got a car & between my partner, my kids, & grandkids coming by everyday, the coffee is always so outstanding.
The employees are wonderful, always smiling, always so friendly.
This is a busy location, of course it’s going to be busy, that should be a good sign!
These people are lovely, the lobby is very clean.
Love that there are young kids working, as well as some older people. Great mix.
We are glad to make this location, our winter starbies!!!!!!!!!!!!!!!
Keep up the good work folks. We appreciate you all.
Atmosphere: 5
Food: 5
Service: 5
I hate having to make this review. Not sure what's changed management wise, but the service has dropped significantly the past few months. This was my favorite location, because I knew they would get my order right every time. Not a lot of drinks have been made to standard recently. Lately I've been ordering a blond roast coffee, and I've been getting blonde espresso with hot water, making it a blonde Americano. I'm all too familiar with this quick cheat, but it's a significantly different taste. I understand Starbucks wants quick drive times, so making drinks fast is the goal. With the service being as bad as it's been lately, you can't be slow AND get orders incorrect. Another issue is making the inside lobby orders for folks wanting to sit and relax inside, feel like their orders come last (after mobile, DoorDash, and drive thru). I've always been taught, the customer in front of you takes priority. I know this sounds silly and unrealistic in this setting, but it's glaringly obvious. The lobby wait has been insane. I have no problem updating my review when things change.
Atmosphere: 2
Food: 1
Service: 1
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