Worst Starbucks experience ever! I asked for my grande drink in a venti cup since Starbucks won’t allow employees to add ice in their Nitro Cold Brew. I ordered cold foam as well. He said he accidentally put it in a grande cup instead of a venti, which would have given me my full amount of a grande drink. I reiterated my order and even explained why. He did not offer to remake the drink that he got wrong. Now I have a drink that is half full of my Nitro and the other half was cold foam. I ask for a grande in a venti cup because when you add cold foam, you get the equivalent of a TAL Nitro. I’ve NEVER had any issues when ordering. Very upsetting! It’s not like they were busy, either. 🤷🏻♀️ 10 out of 10, do not recommend.
Food: 3
Service: 1
Larry Poulin
Always a pleasure
Atmosphere: 5
Food: 5
Service: 5
Carol C
This review is about my experience today. Some staff needs additional training. On several occasions I ordered a custom PSL including extra whip (I do this because they sometimes skimp on it). I ordered on the app in the parking lot. Gave it a minute and got in the drive thru. When at the speaker to check in they said, “ok we’re working on that now”. (I was glad because I knew the whipped cream wouldn’t have melted by the time I get it) When I picked up my PSL I checked it right away while at the window because they sometimes don’t put the whip - no whipped cream at all. I say, “this is supposed to have whip” (I had ordered extra) he takes it back to fix it saying “it must’ve melted”. No, it didn’t, it never had it or there would be whipped cream residue under the lid- there wasn’t anything on it not even the pumpkin spice topping. It looked like the standard latte foam only. It was maybe 3 minutes from the time I ordered to when I got in line, which moved quickly. He put a small amount of whip, not extra, and gave it back. I wasn’t happy but I didn’t send it back a second time. The cup didn’t have a sleeve on it either so it was really hot. This is not the first time this has happened here. If they’re out of sleeves then they need to double cup. (Another time I ordered decaf, and shortly after, I realized they gave me regular which upset my stomach for the rest of the day and gave me jitters) PSL is supposed to have whipped cream. They should know this, it’s a staple. I’ve been getting PSL since they came out with them. Seems like some baristas don’t pay attention sometimes, and historically, mobile orders get low priority compared to if I ordered in the store. They often forget to give me food items I order. Extra training, and pay attention to what you’re doing. This is expensive coffee. I tip according to the service I receive. Today they weren’t working for tips.
Kid-friendliness: I bring my 2, 3, and 4 yo children inside for cake pops. They are rambunctious, but the staff are friendly. They don't give me the cold should just because my kids won't sit down. It's refreshing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blueberry Muffin
Luis Carlos Hernández González
Even though Starbucks service is expensive, one expects quality accordingly, a drink that costs more than 5 dollars and was practically ice Not to mention the flavor, which was too degraded by the water. I can't believe that one of the few Starbucks in Spring Hill has such poor quality. It's sad, they have a lot to improve.
Atmosphere: 1
Food: 1
Service: 1
Thomas M.
I brought my daughters here about a week ago to get a treat. We walked up to the counter and waited for someone to help us and when someone finally acknowledged us it was as if we were inconveniencing her. We sat down after ordering and waited probably 15 minutes before going up and asking if our 2 drinks were ready. Evidently they misplaced them. A sorry would have been nice.
Atmosphere: 5
Food: 4
Service: 1
Jacqueline Marcacci
My latte is always made correct ? thank you so much.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Pumpkin Spice Latte
eric bravo
My mother went in today to grab some multiple coffees. When asked for a drinks carrier the lady behind the counter said they didn’t have any 4 cups carriers when she saw the lady passing out the 2 cup holders she asked for two and the lady yelled at her and said she was busy. This was really unprofessional and uncalled. My mother shakes and it’s really difficult for her to carry multiple hot coffees. Will be the last time we go here.
Very shocked I always come to this Starbucks and today August 22nd at 2:10 I got a coffee and I asked if I could get a little more creamer on the side and I was told I have to pay for it which is okay I agreed to but just weird because I’ve always asked before at different locations also an not a problem they give it to me free of charge but thennnn he tells me they actually cant! do that like I was baffled just can’t believe this happened..
Atmosphere: 1
Food: 1
Service: 1
Alexis Veimau
I usually get the iced hazelnut oat milk shaken espresso.the last three times I’ve came to get a drink barely put any oat milk in my drink.i even pay extra hazelnut syrup, can barely taste that either!
gives this place five stars all around excellent service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Croissant, Vanilla Iced Coffee
Worst Starbucks experience ever! I asked for my grande drink in a venti cup since Starbucks won’t allow employees to add ice in their Nitro Cold Brew. I ordered cold foam as well. He said he accidentally put it in a grande cup instead of a venti, which would have given me my full amount of a grande drink. I reiterated my order and even explained why. He did not offer to remake the drink that he got wrong. Now I have a drink that is half full of my Nitro and the other half was cold foam. I ask for a grande in a venti cup because when you add cold foam, you get the equivalent of a TAL Nitro. I’ve NEVER had any issues when ordering. Very upsetting! It’s not like they were busy, either. 🤷🏻♀️ 10 out of 10, do not recommend.
Food: 3
Service: 1
Always a pleasure
Atmosphere: 5
Food: 5
Service: 5
This review is about my experience today. Some staff needs additional training. On several occasions I ordered a custom PSL including extra whip (I do this because they sometimes skimp on it). I ordered on the app in the parking lot. Gave it a minute and got in the drive thru. When at the speaker to check in they said, “ok we’re working on that now”. (I was glad because I knew the whipped cream wouldn’t have melted by the time I get it) When I picked up my PSL I checked it right away while at the window because they sometimes don’t put the whip - no whipped cream at all. I say, “this is supposed to have whip” (I had ordered extra) he takes it back to fix it saying “it must’ve melted”. No, it didn’t, it never had it or there would be whipped cream residue under the lid- there wasn’t anything on it not even the pumpkin spice topping. It looked like the standard latte foam only. It was maybe 3 minutes from the time I ordered to when I got in line, which moved quickly. He put a small amount of whip, not extra, and gave it back. I wasn’t happy but I didn’t send it back a second time. The cup didn’t have a sleeve on it either so it was really hot. This is not the first time this has happened here. If they’re out of sleeves then they need to double cup. (Another time I ordered decaf, and shortly after, I realized they gave me regular which upset my stomach for the rest of the day and gave me jitters) PSL is supposed to have whipped cream. They should know this, it’s a staple. I’ve been getting PSL since they came out with them. Seems like some baristas don’t pay attention sometimes, and historically, mobile orders get low priority compared to if I ordered in the store. They often forget to give me food items I order. Extra training, and pay attention to what you’re doing. This is expensive coffee. I tip according to the service I receive. Today they weren’t working for tips.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Caramel Ribbon Crunch Frappuccio
Friendlystaff, perfect drink making!
Atmosphere: 5
Food: 5
Service: 5
Kid-friendliness: I bring my 2, 3, and 4 yo children inside for cake pops. They are rambunctious, but the staff are friendly. They don't give me the cold should just because my kids won't sit down. It's refreshing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blueberry Muffin
Even though Starbucks service is expensive, one expects quality accordingly, a drink that costs more than 5 dollars and was practically ice Not to mention the flavor, which was too degraded by the water. I can't believe that one of the few Starbucks in Spring Hill has such poor quality. It's sad, they have a lot to improve.
Atmosphere: 1
Food: 1
Service: 1
I brought my daughters here about a week ago to get a treat. We walked up to the counter and waited for someone to help us and when someone finally acknowledged us it was as if we were inconveniencing her. We sat down after ordering and waited probably 15 minutes before going up and asking if our 2 drinks were ready. Evidently they misplaced them. A sorry would have been nice.
Atmosphere: 5
Food: 4
Service: 1
My latte is always made correct ? thank you so much.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Pumpkin Spice Latte
My mother went in today to grab some multiple coffees. When asked for a drinks carrier the lady behind the counter said they didn’t have any 4 cups carriers when she saw the lady passing out the 2 cup holders she asked for two and the lady yelled at her and said she was busy. This was really unprofessional and uncalled. My mother shakes and it’s really difficult for her to carry multiple hot coffees. Will be the last time we go here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very shocked I always come to this Starbucks and today August 22nd at 2:10 I got a coffee and I asked if I could get a little more creamer on the side and I was told I have to pay for it which is okay I agreed to but just weird because I’ve always asked before at different locations also an not a problem they give it to me free of charge but thennnn he tells me they actually cant! do that like I was baffled just can’t believe this happened..
Atmosphere: 1
Food: 1
Service: 1
I usually get the iced hazelnut oat milk shaken espresso.the last three times I’ve came to get a drink barely put any oat milk in my drink.i even pay extra hazelnut syrup, can barely taste that either!
All great
Atmosphere: 5
Food: 5
Service: 5
I just love this place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Ribbon Crunch Frappuccio
Luke warm coffee in the a.m. batista don't know the menu.
Food: 2
Service: 1
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