Went again ordered ahead and waited almost an hour before we got pizza. Will have to think twice before I order again!
Bob Morrow
They can't plan ahead. Each time k placed an order in advance they fouled up. When I followed up to assure each shift was on top of it, they fouled up. When I complained they only gave me credit for half the amount.
When a large order is placed online and in person it needs to have the manager navigate the order.
No more pizza chain for me.
Nancy Altemus
Frantic
Atmosphere: 3
Food: 5
Service: 3
Diana Midcap
I ordered 2 big box deals which included 2 medium, ont topping pizzas. 2 with pepperoni and two were with sausage. They were supposed to be hand tossed but we received thin crust. Pepperonis and sausage were almost burnt. Very disappointed and will never from pizza hut again.
Food: 2
Service: 5
Recommended dishes: Breadsticks, Boneless Wings
Chuck R
Packed , waiting line , left
Atmosphere: 1
Service: 1
Emily Davis
Its not about a problem, its how you fix it. We were delivered Pepsi Zero instead of regular Pepsi. We called up there and the wonderful gentleman Jacob at Pizza Hut replaced it for us and had someone deliver it to us. The best Pizza hut customer service we have ever experienced. Thank you for spreading kindness. Jacob, you deserve a raise!
Atmosphere: 5
Food: 5
Service: 5
David Barrett
I went here tonight to pick up an order and when I arrived, I had opened the boxes to make sure everything was right and the chicken pizza that I had ordered was just a regular cheese pizza so I told the gentleman they had made a mistake and they said I could wait for another one to be made However I was running out of time. So I just said I’ll take the cheese pizza and went home with it when I got home my kids and I began to eat and realized that it didn’t even have sauce. It was just cheese and bread so I called the manager at the location and expressed To her the concern and asked if they could send somebody out to deliver a pizza so the kids could eat And she told me that they had a 5 mile radius keep in mind. My house is 5.8 miles away. She went back-and-forth with me telling me there’s nothing she can do due to the 5.8 not being five and told me to head back that way and grab another one when it’s ready. I was shocked they would not make an acceptation due to there mistake twice. So we threw it away and that’s the last time I’ll eat there. Bad staff and morally wrong management
Sterner Home Inspections
Food is always great, the staff is always friendly!
Atmosphere: 5
Food: 5
Service: 5
Terri Brown
I go to Orlando often and never have an issue with the Pizza Hut locations there, however, it seems there is always an issue with this one in Summerfield. Tonight I ordered pizza and desert, and because I didn't have anything to drink here I added on a 2 liter diet Pepsi. Of course the 2 liter didn't make it even though I was charged for it. So frustrating. When I called they said they would credit it ($4.19 they rounded up to 5)...at this point I don't think that $5 credit will entice me to spend another $40 or $50 next time.
Food: 3
Service: 1
Coralee Clark
The pizza was not done inside , not enough sauce or cheese
The only reason this place is getting 5 star is because of the kid with the cowboy super nice guy and definitely knows how deal with unhappy customer they should look at him when it comes to promotion time maybe this store could become better.
randy ferk
Asked for pizza with sausage. Employee said pepperoni. I said , no sausage. He said sorry, sausage it is. Reciept said pepperoni. I said to him, no, I ordered sausage. He said ok. Guess what!??? I got pepperoni. No excues
Atmosphere: 2
Food: 2
Service: 1
Lindsey Farris
For the third time now, we have had terrible service from this store. We ordered at 5:40 through the app which said it was successfully processed, but then I received an email stating the order was not processed. Since we were paying cash, I knew it wasn’t a payment processing issue, so I called the store, but instead got the call center. The call center representative picked up the phone and then immediately hung up and I was redirected back to hold music. I called again and after a wait an agent answered, but could not tell me why I received the email, what the problem was or how to fix it. He said I HAD to order through him. He confirmed the delivery time was 30 minutes. After taking my order, I informed him I wanted to use our rewards points on an item, and was only then told that reward points couldn’t be redeemed over the phone. As I was frustrated, I declined to put the order through via phone and decided to try ordering through the website. I finally got our order processed at 5:55, and received confirmation that our order would arrive at 6:25. Then, at 6:45, we receive a text saying that our order was outsourced to DoorDash and wouldn’t arrive until 7:11, over an hour after ordering. I called the store again, and again got the call center. The call center couldn’t answer any questions despite being the place you call to get answers, but they did patch me through to the actual store so I could speak with them. After waiting almost twenty minutes on hold, the store finally answered and after another ten minutes of back and forth they tell me that the call center patched me through to the wrong store! I call the right store, get the call center AGAIN, but can’t get anyone to answer. The order finally arrives at 7:09, and of course the breadsticks were overcooked and tough and the wings had hardly any sauce on them. After the third terrible experience we won’t ever be ordering from them via delivery again, and I’m forewarning others that it’s a waste of money, way too much money at that.
Went again ordered ahead and waited almost an hour before we got pizza. Will have to think twice before I order again!
They can't plan ahead. Each time k placed an order in advance they fouled up. When I followed up to assure each shift was on top of it, they fouled up. When I complained they only gave me credit for half the amount.
When a large order is placed online and in person it needs to have the manager navigate the order.
No more pizza chain for me.
Frantic
Atmosphere: 3
Food: 5
Service: 3
I ordered 2 big box deals which included 2 medium, ont topping pizzas. 2 with pepperoni and two were with sausage. They were supposed to be hand tossed but we received thin crust. Pepperonis and sausage were almost burnt. Very disappointed and will never from pizza hut again.
Food: 2
Service: 5
Recommended dishes: Breadsticks, Boneless Wings
Packed , waiting line , left
Atmosphere: 1
Service: 1
Its not about a problem, its how you fix it. We were delivered Pepsi Zero instead of regular Pepsi. We called up there and the wonderful gentleman Jacob at Pizza Hut replaced it for us and had someone deliver it to us. The best Pizza hut customer service we have ever experienced. Thank you for spreading kindness. Jacob, you deserve a raise!
Atmosphere: 5
Food: 5
Service: 5
I went here tonight to pick up an order and when I arrived, I had opened the boxes to make sure everything was right and the chicken pizza that I had ordered was just a regular cheese pizza so I told the gentleman they had made a mistake and they said I could wait for another one to be made However I was running out of time. So I just said I’ll take the cheese pizza and went home with it when I got home my kids and I began to eat and realized that it didn’t even have sauce. It was just cheese and bread so I called the manager at the location and expressed To her the concern and asked if they could send somebody out to deliver a pizza so the kids could eat And she told me that they had a 5 mile radius keep in mind. My house is 5.8 miles away. She went back-and-forth with me telling me there’s nothing she can do due to the 5.8 not being five and told me to head back that way and grab another one when it’s ready. I was shocked they would not make an acceptation due to there mistake twice. So we threw it away and that’s the last time I’ll eat there. Bad staff and morally wrong management
Food is always great, the staff is always friendly!
Atmosphere: 5
Food: 5
Service: 5
I go to Orlando often and never have an issue with the Pizza Hut locations there, however, it seems there is always an issue with this one in Summerfield. Tonight I ordered pizza and desert, and because I didn't have anything to drink here I added on a 2 liter diet Pepsi. Of course the 2 liter didn't make it even though I was charged for it. So frustrating. When I called they said they would credit it ($4.19 they rounded up to 5)...at this point I don't think that $5 credit will entice me to spend another $40 or $50 next time.
Food: 3
Service: 1
The pizza was not done inside , not enough sauce or cheese
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
I'm crazy about pan pizza!
Atmosphere: 2
Food: 5
Service: 5
A 5 year old can prepare better food then this
Atmosphere: 1
Food: 1
Service: 1
The only reason this place is getting 5 star is because of the kid with the cowboy super nice guy and definitely knows how deal with unhappy customer they should look at him when it comes to promotion time maybe this store could become better.
Asked for pizza with sausage. Employee said pepperoni. I said , no sausage. He said sorry, sausage it is. Reciept said pepperoni. I said to him, no, I ordered
sausage. He said ok. Guess what!??? I got pepperoni. No excues
Atmosphere: 2
Food: 2
Service: 1
For the third time now, we have had terrible service from this store. We ordered at 5:40 through the app which said it was successfully processed, but then I received an email stating the order was not processed. Since we were paying cash, I knew it wasn’t a payment processing issue, so I called the store, but instead got the call center. The call center representative picked up the phone and then immediately hung up and I was redirected back to hold music. I called again and after a wait an agent answered, but could not tell me why I received the email, what the problem was or how to fix it. He said I HAD to order through him. He confirmed the delivery time was 30 minutes. After taking my order, I informed him I wanted to use our rewards points on an item, and was only then told that reward points couldn’t be redeemed over the phone. As I was frustrated, I declined to put the order through via phone and decided to try ordering through the website. I finally got our order processed at 5:55, and received confirmation that our order would arrive at 6:25. Then, at 6:45, we receive a text saying that our order was outsourced to DoorDash and wouldn’t arrive until 7:11, over an hour after ordering. I called the store again, and again got the call center. The call center couldn’t answer any questions despite being the place you call to get answers, but they did patch me through to the actual store so I could speak with them. After waiting almost twenty minutes on hold, the store finally answered and after another ten minutes of back and forth they tell me that the call center patched me through to the wrong store! I call the right store, get the call center AGAIN, but can’t get anyone to answer. The order finally arrives at 7:09, and of course the breadsticks were overcooked and tough and the wings had hardly any sauce on them. After the third terrible experience we won’t ever be ordering from them via delivery again, and I’m forewarning others that it’s a waste of money, way too much money at that.
Food: 1
Service: 1
Loading...