Food is always great, the staff is always friendly!
Atmosphere: 5
Food: 5
Service: 5
Terri Brown
I go to Orlando often and never have an issue with the Pizza Hut locations there, however, it seems there is always an issue with this one in Summerfield. Tonight I ordered pizza and desert, and because I didn't have anything to drink here I added on a 2 liter diet Pepsi. Of course the 2 liter didn't make it even though I was charged for it. So frustrating. When I called they said they would credit it ($4.19 they rounded up to 5)...at this point I don't think that $5 credit will entice me to spend another $40 or $50 next time.
Food: 3
Service: 1
Coralee Clark
The pizza was not done inside , not enough sauce or cheese
Atmosphere: 3
Food: 2
Service: 3
Mark Joslyn
I'm crazy about pan pizza!
Atmosphere: 2
Food: 5
Service: 5
Ariel Graham
A 5 year old can prepare better food then this
Atmosphere: 1
Food: 1
Service: 1
tommy cribbs
The only reason this place is getting 5 star is because of the kid with the cowboy super nice guy and definitely knows how deal with unhappy customer they should look at him when it comes to promotion time maybe this store could become better.
randy ferk
Asked for pizza with sausage. Employee said pepperoni. I said , no sausage. He said sorry, sausage it is. Reciept said pepperoni. I said to him, no, I ordered sausage. He said ok. Guess what!??? I got pepperoni. No excues
Atmosphere: 2
Food: 2
Service: 1
Lindsey Farris
For the third time now, we have had terrible service from this store. We ordered at 5:40 through the app which said it was successfully processed, but then I received an email stating the order was not processed. Since we were paying cash, I knew it wasn’t a payment processing issue, so I called the store, but instead got the call center. The call center representative picked up the phone and then immediately hung up and I was redirected back to hold music. I called again and after a wait an agent answered, but could not tell me why I received the email, what the problem was or how to fix it. He said I HAD to order through him. He confirmed the delivery time was 30 minutes. After taking my order, I informed him I wanted to use our rewards points on an item, and was only then told that reward points couldn’t be redeemed over the phone. As I was frustrated, I declined to put the order through via phone and decided to try ordering through the website. I finally got our order processed at 5:55, and received confirmation that our order would arrive at 6:25. Then, at 6:45, we receive a text saying that our order was outsourced to DoorDash and wouldn’t arrive until 7:11, over an hour after ordering. I called the store again, and again got the call center. The call center couldn’t answer any questions despite being the place you call to get answers, but they did patch me through to the actual store so I could speak with them. After waiting almost twenty minutes on hold, the store finally answered and after another ten minutes of back and forth they tell me that the call center patched me through to the wrong store! I call the right store, get the call center AGAIN, but can’t get anyone to answer. The order finally arrives at 7:09, and of course the breadsticks were overcooked and tough and the wings had hardly any sauce on them. After the third terrible experience we won’t ever be ordering from them via delivery again, and I’m forewarning others that it’s a waste of money, way too much money at that.
Food: 1
Service: 1
Sherry Delahoy
This is the second time I have come to this location.Because my app told me my order was ready. When I went inside, the young boy that was at the counter took my money and told me my order wasn't ready yet. Ten minutes later, I finally got my pizza and it was only after he double checked and my pizza was there.The whole time. When I told him that the app said it was ready, he blamed the kitchen. He said they always bump tickets before they are done.. this is coming from somebody in the hospitality industry, that kid doesn't belong there. Too busy counting his tips that people probably give him because they feel sorry for him
Atmosphere: 1
Service: 1
Rosemarie Coleman
My husband ordered pizza just a little while ago and messed up and put pick up instead of delivery and when he tried to correct it, he got disconnected and then we can't get a hold of them to change it. He just gets a recording saying that they open at 11. WHAT IS GOING ON PIZZA HUT? He paid for the pizza and he can't even cancel it.
I went into this store for a pepperoni pizza with a hand tossed crust. Got home and crust is paper thin and it sucks!!! It's burned, no sauce and hard as a brick! I am beyond angry! Never will I buy another pizza from Pizza Hut! You should just shut down if you can't do any better than that!
Atmosphere: 1
Food: 1
Service: 1
Larry Bailey
This Pizza Hut store and apparently a lot of others are now using DoorDash to deliver. Every time I get something delivered by DoorDash, something is missing or comes cold this time it’s both. They will not do returns they will give you credit or deliver. Beware.
Food: 3
Service: 1
Meraida Cruz
I don’t even care that my order was late and when we called the guy said “someone” hadn’t called a doordasher to pick our pizza up. He said it would be 15 more min which is fine and was totally fine. We asked for a discount for the inconvenience (also if we haven’t called it wouldn’t have gotten done) the guy paused said yes and immediately hung up. That’s what upset us. How rude especially for a mistake on their end. Called later to ask for a manager and nothing. So who ever the guy was worked at this Pizza Hut 7/30 @610 screw you.
Atmosphere: 1
Food: 1
Service: 1
Cathy Bales
Ordered my pizza and it was delivered within 30 minutes of order was good and hot when it got here very tasty and the driver was very friendly
Food is always great, the staff is always friendly!
Atmosphere: 5
Food: 5
Service: 5
I go to Orlando often and never have an issue with the Pizza Hut locations there, however, it seems there is always an issue with this one in Summerfield. Tonight I ordered pizza and desert, and because I didn't have anything to drink here I added on a 2 liter diet Pepsi. Of course the 2 liter didn't make it even though I was charged for it. So frustrating. When I called they said they would credit it ($4.19 they rounded up to 5)...at this point I don't think that $5 credit will entice me to spend another $40 or $50 next time.
Food: 3
Service: 1
The pizza was not done inside , not enough sauce or cheese
Atmosphere: 3
Food: 2
Service: 3
I'm crazy about pan pizza!
Atmosphere: 2
Food: 5
Service: 5
A 5 year old can prepare better food then this
Atmosphere: 1
Food: 1
Service: 1
The only reason this place is getting 5 star is because of the kid with the cowboy super nice guy and definitely knows how deal with unhappy customer they should look at him when it comes to promotion time maybe this store could become better.
Asked for pizza with sausage. Employee said pepperoni. I said , no sausage. He said sorry, sausage it is. Reciept said pepperoni. I said to him, no, I ordered
sausage. He said ok. Guess what!??? I got pepperoni. No excues
Atmosphere: 2
Food: 2
Service: 1
For the third time now, we have had terrible service from this store. We ordered at 5:40 through the app which said it was successfully processed, but then I received an email stating the order was not processed. Since we were paying cash, I knew it wasn’t a payment processing issue, so I called the store, but instead got the call center. The call center representative picked up the phone and then immediately hung up and I was redirected back to hold music. I called again and after a wait an agent answered, but could not tell me why I received the email, what the problem was or how to fix it. He said I HAD to order through him. He confirmed the delivery time was 30 minutes. After taking my order, I informed him I wanted to use our rewards points on an item, and was only then told that reward points couldn’t be redeemed over the phone. As I was frustrated, I declined to put the order through via phone and decided to try ordering through the website. I finally got our order processed at 5:55, and received confirmation that our order would arrive at 6:25. Then, at 6:45, we receive a text saying that our order was outsourced to DoorDash and wouldn’t arrive until 7:11, over an hour after ordering. I called the store again, and again got the call center. The call center couldn’t answer any questions despite being the place you call to get answers, but they did patch me through to the actual store so I could speak with them. After waiting almost twenty minutes on hold, the store finally answered and after another ten minutes of back and forth they tell me that the call center patched me through to the wrong store! I call the right store, get the call center AGAIN, but can’t get anyone to answer. The order finally arrives at 7:09, and of course the breadsticks were overcooked and tough and the wings had hardly any sauce on them. After the third terrible experience we won’t ever be ordering from them via delivery again, and I’m forewarning others that it’s a waste of money, way too much money at that.
Food: 1
Service: 1
This is the second time I have come to this location.Because my app told me my order was ready. When I went inside, the young boy that was at the counter took my money and told me my order wasn't ready yet. Ten minutes later, I finally got my pizza and it was only after he double checked and my pizza was there.The whole time. When I told him that the app said it was ready, he blamed the kitchen. He said they always bump tickets before they are done.. this is coming from somebody in the hospitality industry, that kid doesn't belong there. Too busy counting his tips that people probably give him because they feel sorry for him
Atmosphere: 1
Service: 1
My husband ordered pizza just a little while ago and messed up and put pick up instead of delivery and when he tried to correct it, he got disconnected and then we can't get a hold of them to change it. He just gets a recording saying that they open at 11. WHAT IS GOING ON PIZZA HUT? He paid for the pizza and he can't even cancel it.
Restaurantji Recommends
I went into this store for a pepperoni pizza with a hand tossed crust. Got home and crust is paper thin and it sucks!!! It's burned, no sauce and hard as a brick! I am beyond angry! Never will I buy another pizza from Pizza Hut! You should just shut down if you can't do any better than that!
Atmosphere: 1
Food: 1
Service: 1
This Pizza Hut store and apparently a lot of others are now using DoorDash to deliver. Every time I get something delivered by DoorDash, something is missing or comes cold this time it’s both. They will not do returns they will give you credit or deliver. Beware.
Food: 3
Service: 1
I don’t even care that my order was late and when we called the guy said “someone” hadn’t called a doordasher to pick our pizza up. He said it would be 15 more min which is fine and was totally fine. We asked for a discount for the inconvenience (also if we haven’t called it wouldn’t have gotten done) the guy paused said yes and immediately hung up. That’s what upset us. How rude especially for a mistake on their end. Called later to ask for a manager and nothing. So who ever the guy was worked at this Pizza Hut 7/30 @610 screw you.
Atmosphere: 1
Food: 1
Service: 1
Ordered my pizza and it was delivered within 30 minutes of order was good and hot when it got here very tasty and the driver was very friendly
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Theresa is the best person to work for.
Atmosphere: 5
Food: 5
Service: 5
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