The waiter changed the credit card charge to increase the tip because he wasn't satisfied with a tip and the tasteless food that was served to us
Atmosphere: 4
Food: 2
Service: 2
Mariel melendez
George did amazing! The food was exquisite!
Atmosphere: 5
Food: 5
Service: 5
Emilia Corella
We had an incredible experience and a wonderful date. Food 5/5, and George attended our dinner service 5/5. Thanks for made us a pretty dinner.
Atmosphere: 5
Food: 5
Service: 5
Rosanna Tutino
Remarkable dinner, delicious food in a lovely ambiance and setting . Our waitress Gisela N was a joy and the service was impeccable. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Toko O
My family and I visited this restaurant today and unfortunately, my experience was far from satisfactory, primarily due to the poor service from one of the staff members. I asked for his name but he refused. He was a slightly older, smallish man with grey hair.
From the moment we arrived, he displayed a dismissive and unwelcoming attitude. When we were finally seated, he seemed annoyed by our presence and was consistently inattentive throughout the stay.
The meals menu available at that time was hard to understand so we sort clarification. Our orders were being take by a more pleasant junior staff but we pointed out that we had hoped for a better option. He was more understanding and we decided that we needed to look nearby for alternatives restaurants and we stood up to leave. We apologised to him and he said he understood our reasons.
When the older man saw us get up to leave we were met with show of bitterness and insult after my elderly dad decided to use the rest room before leaving and he expressed a lack of willingness to accept we had the choice to change our mind.
He said we shouldn’t have used his rest room.
The lack of basic courtesy and professionalism was shocking and completely unacceptable.
This level of service is not only disappointing but also reflects poorly on the restaurant as a whole as a first time visitor.
I believe in giving constructive feedback to help businesses improve, and I hope the management takes this review seriously. Improving staff training and emphasizing customer service could significantly enhance the dining experience for future patrons.
I regret to say that this experience has deterred me from returning to H2O and recommending it to others. I hope there is improvements in the future.
Atmosphere: 1
Food: 1
Service: 1
Yakov Vaysman
We came here not expecting much due to it being sort of hidden in the plaza it is located in but we were very pleasantly surprised. The food here was delicious and every dish we ordered was stellar. The portion sizes were very generous and each dish was filling, meaning that one shouldn't order a lot here as each dish counts for a lot. Moreover, the waiters were very kind and attentive and the atmosphere was authentic. It is such a shame that this restaurant is not as popular as its competitors on the plaza and I hope it will get the recognition it deserves.
Atmosphere: 5
Food: 5
Service: 5
Laura Rodrigues
Amazing!
Atmosphere: 5
Food: 5
Service: 5
Pilar Dorfman
Amazing place. A must go to restaurant if you are in the Sunny Isles and North Miami Beach area. The food good was great and the service was a very pleasant experience. Wonderful food and atmosphere. Highly reccomend. ?
The owner is a gentleman, and the food is unbelievable. I got the bolognese, and it was to die for. Service is also excellent. They were kind enough to give us a tiramisu made in house. It was fluffy and light like you would hope for it to be. I cannot recommend this organization strongly enough. We were blessed to have found them, and I sincerely thank them for a wonderful evening. Don't visit Sunny Isles without dining with them! Wonderful experience! ??
Atmosphere: 5
Food: 5
Service: 5
Anastasia N
Excellent service and food. I have been here a few times already and every dish doesn’t disappoint. Simply Delicious, you should definitely try the lava cake! The best!
Atmosphere: 5
Food: 5
Service: 5
Joseph Shin
What a nice place to have drinks and food. The spanish octopus was so flavorful, the drinks were good and the service was better. Our bartender Marisa made great drinks and even better company.
Atmosphere: 5
Food: 5
Service: 5
trent black
Very well management. Amazing food. Server “George” will go far and beyond to make sure you are satisfied. Manager “Alex” will do everything he can to make sure business is ran 100% perfect.
Atmosphere: 5
Food: 5
Service: 5
Barbara King
We had the good fortune of having H2O Cafe recommended to us by a local on our last day of vacation in Sunny Isles. And, wow, just wow. This was the nicest restaurant experience that I have had anywhere in a long time. The atmosphere both inside and out is lovely. The service was friendly but very professional. Elian was our server and he made us feel so welcome. He explained things on the menu and helped us make some of our choices. I had the Snapper and shrimp Oreganato. A very sizable plate of food, it was absolutely delicious. My husband had the Chicken Parmesan and declared that it was as good as it gets. We topped it off by splitting a key lime pie dessert which was so big, we could not finish it. This place is well worth a visit. 5 star food with 5 star service.
The waiter changed the credit card charge to increase the tip because he wasn't satisfied with a tip and the tasteless food that was served to us
Atmosphere: 4
Food: 2
Service: 2
George did amazing! The food was exquisite!
Atmosphere: 5
Food: 5
Service: 5
We had an incredible experience and a wonderful date. Food 5/5, and George attended our dinner service 5/5. Thanks for made us a pretty dinner.
Atmosphere: 5
Food: 5
Service: 5
Remarkable dinner, delicious food in a lovely ambiance and setting . Our waitress Gisela N was a joy and the service was impeccable. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
My family and I visited this restaurant today and unfortunately, my experience was far from satisfactory, primarily due to the poor service from one of the staff members. I asked for his name but he refused. He was a slightly older, smallish man with grey hair.
From the moment we arrived, he displayed a dismissive and unwelcoming attitude. When we were finally seated, he seemed annoyed by our presence and was consistently inattentive throughout the stay.
The meals menu available at that time was hard to understand so we sort clarification.
Our orders were being take by a more pleasant junior staff but we pointed out that we had hoped for a better option. He was more understanding and we decided that we needed to look nearby for alternatives restaurants and we stood up to leave. We apologised to him and he said he understood our reasons.
When the older man saw us get up to leave we were met with show of bitterness and insult after my elderly dad decided to use the rest room before leaving and he expressed a lack of willingness to accept we had the choice to change our mind.
He said we shouldn’t have used his rest room.
The lack of basic courtesy and professionalism was shocking and completely unacceptable.
This level of service is not only disappointing but also reflects poorly on the restaurant as a whole as a first time visitor.
I believe in giving constructive feedback to help businesses improve, and I hope the management takes this review seriously. Improving staff training and emphasizing customer service could significantly enhance the dining experience for future patrons.
I regret to say that this experience has deterred me from returning to H2O and recommending it to others. I hope there is improvements in the future.
Atmosphere: 1
Food: 1
Service: 1
We came here not expecting much due to it being sort of hidden in the plaza it is located in but we were very pleasantly surprised. The food here was delicious and every dish we ordered was stellar. The portion sizes were very generous and each dish was filling, meaning that one shouldn't order a lot here as each dish counts for a lot. Moreover, the waiters were very kind and attentive and the atmosphere was authentic. It is such a shame that this restaurant is not as popular as its competitors on the plaza and I hope it will get the recognition it deserves.
Atmosphere: 5
Food: 5
Service: 5
Amazing!
Atmosphere: 5
Food: 5
Service: 5
Amazing place. A must go to restaurant if you are in the Sunny Isles and North Miami Beach area. The food good was great and the service was a very pleasant experience.
Wonderful food and atmosphere. Highly reccomend. ?
Atmosphere: 5
Food: 5
Service: 5
Great food hospitality and environment
Atmosphere: 5
Food: 5
Service: 5
Thumbs down.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The owner is a gentleman, and the food is unbelievable. I got the bolognese, and it was to die for. Service is also excellent. They were kind enough to give us a tiramisu made in house. It was fluffy and light like you would hope for it to be. I cannot recommend this organization strongly enough. We were blessed to have found them, and I sincerely thank them for a wonderful evening. Don't visit Sunny Isles without dining with them! Wonderful experience! ??
Atmosphere: 5
Food: 5
Service: 5
Excellent service and food. I have been here a few times already and every dish doesn’t disappoint. Simply Delicious, you should definitely try the lava cake! The best!
Atmosphere: 5
Food: 5
Service: 5
What a nice place to have drinks and food. The spanish octopus was so flavorful, the drinks were good and the service was better. Our bartender Marisa made great drinks and even better company.
Atmosphere: 5
Food: 5
Service: 5
Very well management. Amazing food. Server “George” will go far and beyond to make sure you are satisfied. Manager “Alex” will do everything he can to make sure business is ran 100% perfect.
Atmosphere: 5
Food: 5
Service: 5
We had the good fortune of having H2O Cafe recommended to us by a local on our last day of vacation in Sunny Isles. And, wow, just wow. This was the nicest restaurant experience that I have had anywhere in a long time. The atmosphere both inside and out is lovely. The service was friendly but very professional. Elian was our server and he made us feel so welcome. He explained things on the menu and helped us make some of our choices. I had the Snapper and shrimp Oreganato. A very sizable plate of food, it was absolutely delicious. My husband had the Chicken Parmesan and declared that it was as good as it gets. We topped it off by splitting a key lime pie dessert which was so big, we could not finish it. This place is well worth a visit. 5 star food with 5 star service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Key Lyme Pie
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