Extremely disappointing experience at this McDonald’s. I visited with two children and ordered three meals (two Happy Meals and one combo for myself). None of the meals came with any sauces. When I asked for Ranch and BBQ, the employee spoke to me with a very rude attitude, making faces and using a disrespectful tone. She insisted I had to pay for extra sauces, even though my order was clearly for three people and I had only received two sauces. When I asked to speak to the manager, another woman came over acting as if she was in charge. She did not greet me, did not listen to my explanation, and did not apologize. She whispered something to the employee and handed her a random sauce — not the one I asked for. The employee then came back with more attitude and said, “This is what she gave me.” Later, I approached the actual manager, who was polite, surprised, and professional. He confirmed that: • my meals should have included sauces, • what happened should not have happened, • everything is clearly recorded on the cameras, • and the woman who acted like a manager is NOT a manager. So not only was I treated poorly, but the staff also lied to me and misrepresented their roles. That is unacceptable. As a mother visiting with young children, I felt disrespected and mistreated for no reason. This location needs serious attention to customer service and staff behavior.
Bryan De Erbiti
Hardworking (amazing work!), very nice, sweet, and attentive (awesome customer service!), is all I can describe for Tahani. God bless her and really hope she gets a raise ASAP 😊🙏
Atmosphere: 5
Food: 5
Service: 5
Divine Gonzalez
Every time I order These folks work hard and fast to get my food in and out!! The food is always hot and delicious.
Atmosphere: 5
Food: 5
Service: 5
David
Best McDonald's to go to after seeing a movie. Service is good, but don't expect to strike up memorable conversations (theyre just doing their jobs, better to just let em focus). Foods not all that but for McDonald's standards, it's pretty good. Rarely ever had my order be incorrect/messed up, so thats a bonus.
Atmosphere: 5
Food: 4
Service: 4
Island Girl K D
I only got fries and they were fresh and crispy 😋
Atmosphere: 3
Food: 5
Service: 3
Michael Perry
Awful experience — Gave my order code to the lady in the drive thru 3 times. She was not paying attention, having a bad day or something but she finally told me to go inside. I go inside wait while I see employees just standing around running around looking busy, but no one acknowledges me which they never do in McDonald’s finally, the manager barks at me. What can I help you with and I told him that they told me to come inside from the drive-through he runs around says something about not giving them the code. I told him I gave the lady the code 3 times and she told me to come inside. I said cancel the order. You’ve made me 10 minutes late. He starts tobark back at me something I said no no that’s all. This has been a terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Wil Notise
Good Service and good food
Atmosphere: 4
Food: 4
Service: 4
Iceejon
They charged me 15 dollars for a sandwich fries and nuggets at first they didn’t not put my sandwich in there and then they did not give me the right sandwich. The lady messed up my order because she did not want to work
Atmosphere: 1
Food: 5
Service: 1
Tiffany Chappas
Best manager ever!!! Best customer service I've ever had at a McDonalds peta is so unbelievably kind and keeps this McDonalds running right God bless.
Atmosphere: 5
Food: 5
Service: 5
Joseph Planer
Make them sauces free again. Im not paying $0.27 cents per sauce. Greedy McDonalds. Might as well go to Pollo tropical instead.
Customer service here honestly sucks the female up front is super rude unprofessional talking bout “ whatchu want “ is that how you speak to customers.. plus shes giving people the wrong order..
Service: 1
Brian Nagy
Cant even get fries right when they're slow. Really gonna give someone cold fries? They're the only reason people come to mcdonalds. Pure laziness when a simple redunk brings em to temp.
Food: 1
AndCap
Iris did an amazing job! She is very profesional and kind.
Atmosphere: 5
Food: 5
Service: 5
MEISSA GUILLAUME
The employee there was extremely rude and over charged me without my consent and I asked for no pickles and no ketchup on the burgers and they still put it even tho I told them I was allergic.
Atmosphere: 1
Food: 2
Service: 1
Faceless Mukbangs
Nobody greets you. I mean nobody. They just stare at you in your face.
Extremely disappointing experience at this McDonald’s.
I visited with two children and ordered three meals (two Happy Meals and one combo for myself). None of the meals came with any sauces. When I asked for Ranch and BBQ, the employee spoke to me with a very rude attitude, making faces and using a disrespectful tone. She insisted I had to pay for extra sauces, even though my order was clearly for three people and I had only received two sauces. When I asked to speak to the manager, another woman came over acting as if she was in charge. She did not greet me, did not listen to my explanation, and did not apologize. She whispered something to the employee and handed her a random sauce — not the one I asked for. The employee then came back with more attitude and said, “This is what she gave me.”
Later, I approached the actual manager, who was polite, surprised, and professional. He confirmed that:
• my meals should have included sauces,
• what happened should not have happened,
• everything is clearly recorded on the cameras,
• and the woman who acted like a manager is NOT a manager.
So not only was I treated poorly, but the staff also lied to me and misrepresented their roles. That is unacceptable.
As a mother visiting with young children, I felt disrespected and mistreated for no reason. This location needs serious attention to customer service and staff behavior.
Hardworking (amazing work!), very nice, sweet, and attentive (awesome customer service!), is all I can describe for Tahani. God bless her and really hope she gets a raise ASAP 😊🙏
Atmosphere: 5
Food: 5
Service: 5
Every time I order These folks work hard and fast to get my food in and out!! The food is always hot and delicious.
Atmosphere: 5
Food: 5
Service: 5
Best McDonald's to go to after seeing a movie. Service is good, but don't expect to strike up memorable conversations (theyre just doing their jobs, better to just let em focus). Foods not all that but for McDonald's standards, it's pretty good. Rarely ever had my order be incorrect/messed up, so thats a bonus.
Atmosphere: 5
Food: 4
Service: 4
I only got fries and they were fresh and crispy 😋
Atmosphere: 3
Food: 5
Service: 3
Awful experience — Gave my order code to the lady in the drive thru 3 times. She was not paying attention, having a bad day or something but she finally told me to go inside. I go inside wait while I see employees just standing around running around looking busy, but no one acknowledges me which they never do in McDonald’s finally, the manager barks at me. What can I help you with and I told him that they told me to come inside from the drive-through he runs around says something about not giving them the code. I told him I gave the lady the code 3 times and she told me to come inside. I said cancel the order. You’ve made me 10 minutes late. He starts tobark back at me something I said no no that’s all. This has been a terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Good Service and good food
Atmosphere: 4
Food: 4
Service: 4
They charged me 15 dollars for a sandwich fries and nuggets at first they didn’t not put my sandwich in there and then they did not give me the right sandwich. The lady messed up my order because she did not want to work
Atmosphere: 1
Food: 5
Service: 1
Best manager ever!!! Best customer service I've ever had at a McDonalds peta is so unbelievably kind and keeps this McDonalds running right God bless.
Atmosphere: 5
Food: 5
Service: 5
Make them sauces free again. Im not paying $0.27 cents per sauce. Greedy McDonalds. Might as well go to Pollo tropical instead.
Atmosphere: 1
Food: 3
Service: 2
Restaurantji Recommends
Customer service here honestly sucks the female up front is super rude unprofessional talking bout “ whatchu want “ is that how you speak to customers.. plus shes giving people the wrong order..
Service: 1
Cant even get fries right when they're slow. Really gonna give someone cold fries? They're the only reason people come to mcdonalds. Pure laziness when a simple redunk brings em to temp.
Food: 1
Iris did an amazing job!
She is very profesional and kind.
Atmosphere: 5
Food: 5
Service: 5
The employee there was extremely rude and over charged me without my consent and I asked for no pickles and no ketchup on the burgers and they still put it even tho I told them I was allergic.
Atmosphere: 1
Food: 2
Service: 1
Nobody greets you. I mean nobody. They just stare at you in your face.
Atmosphere: 1
Food: 1
Service: 1
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