Ordered and paid for a cake on Wednesday for a birthday party at the sunrise location. The cake could not be picked up that day. The cake was for a party Friday night. The cake was ready for pick up on Friday at 1. I went to pick up at 3:30 and they were closed. I didn’t know that they had different hours for Black Friday. So we went to another bundt cake store that was open and got the cake there. The manager of the sunrise store basically told us we were SOL. A store credit would have been fine. I feel the right thing to do would have been to give a courtesy call and advise that the cake would be ready at 1 and we close and 3 on that day. Someone could have advised this when the cake was ordered. Customer Service gets a zero!!
M O
I arrived on time. I opened the door to come in to buy one little cake and the girl runs over and pulls the door shut on me and says no. We’re closed.! I’ll never buy from the store again.
Atmosphere: 1
Service: 1
Dea L
I purchased the new lemon blueberry at the Sunrise Florida location on 5/11/24. Super excited to try as the cashier stated it was made with fresh blueberries and tasted just like a blueberry muffin. Unfortunately that was not the case. Instead it tasted exactly like the lemon cake. I found 2 shriveled blueberries on top. That’s it! See pictures! The next week I called to speak with the manager to discuss but I was told she wasn’t available. The girl on the phone at this location offered to help instead. I explained the situation and she stated she would contact the manager. After a lengthy hold she returned and stated that they can’t guarantee the amount of blueberries added to the mixture/cake but guaranteed that the blueberries are indeed fresh. I explained this cake lacked the minimal amount of blueberries to be called Lemon Blueberry. Despite my dissatisfaction, she reiterated there was nothing the manager wanted to do to rectify the situation. I was quite disappointed in her response and unwillingness to offer some incentive for an exchange. Just a few years ago our community rallied around this same exact location and business to support them during the very difficult days of COVID! As a small business owner myself it’s imperative to listen and connect with your community. This situation was a perfect opportunity to investigate what went wrong with this particular batch and open up a dialogue with a dissatisfied consumer! Luckily, South Florida has other NbC locations (Pembroke Pines location the staff are just delightful) and other amazing small business dessert shops that aim to satisfy their customers such as BLUEPRINT COOKIES in the Fountain Shops in Plantation.
Atmosphere: 1
Food: 1
Service: 1
Deana L
I purchased the new lemon blueberry at the Sunrise Florida location on 5/11/24. Super excited to try as the cashier stated it was made with fresh blueberries and tasted just like a blueberry muffin. Unfortunately that was not the case. Instead it tasted exactly like the lemon cake. I found 2 shriveled blueberries on top. That’s it! See pictures! The next week I called to speak with the manager to discuss but I was told she wasn’t available. The girl on the phone at this location offered to help instead. I explained the situation and she stated she would contact the manager. After a lengthy hold she returned and stated that they can’t guarantee the amount of blueberries added to the mixture/cake but guaranteed that the blueberries are indeed fresh. I explained this cake lacked the minimal amount of blueberries to be called Lemon Blueberry. Despite my dissatisfaction, she reiterated there was nothing the manager wanted to do to rectify the situation. I was quite disappointed in her response and unwillingness to offer some incentive for an exchange. Just a few years ago our community rallied around this same exact location and business to support them during the very difficult days of COVID! As a small business owner myself it’s imperative to listen and connect with your community. This situation was a perfect opportunity to investigate what went wrong with this particular batch and open up a dialogue with a dissatisfied consumer! Luckily, South Florida has other NbC locations (Pembroke Pines location the staff are just delightful) and other amazing small business dessert shops that aim to satisfy their customers such as BLUEPRINT COOKIES in the Fountain Shops in Plantation.
Atmosphere: 1
Food: 1
Service: 1
Oswaldo Jimenez
This location is super disorganized. No designation for a line. Some one came in while I was waiting for my turn, clearly cut me and was serviced. Staff were not very helpful. Please do better when attending clients and have a designated line.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: White Chocolate Raspberry
DJ WAWA
This location is super disorganized. No designation for a line. Some one came in while I was waiting for my turn, clearly cut me and was serviced. Staff were not very helpful. Please do better when attending clients and have a designated line.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: White Chocolate Raspberry
Brittany Hair
Absolute worst experience I have ever experienced at any "nothing bundt cakes" bakery I've been to. Girls working the front counter were some of the rudest people. Placed a custom bundtini box they took my $30. I waited about 10 mins before they come out and told me they aren't doing bundtini custom dozens. I said so what can I get she said a signature box with certain flavors. It was literally all the flavors I ordered. I said ok then do that. She yelled your not understanding what I'm telling you! It then escalated from there in the worst way. Should have known yo leave when the guy leaving tells me "good luck they are awful".
Atmosphere: 1
Service: 1
Alena Fuentes
One of my favorite places to get a dessert! Never disappoints!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bundtlets, Bundt Cake
Scott Adam Burd
Apathetic employees with poor customer service skills. Save yourself the aggravation and go to the Pembroke Pines location that has kind and caring staff and the exact same products.
Service: 1
David
Poor service and also only employs women?? I will never be back.
This bakery is very nice, the staff is friendly, the cakes are very delicious and different from the ordinary, at home we love the chocolate one and also the lemon one. I always come back because I like them a lot.
Atmosphere: 5
Food: 5
Service: 5
Dawn Finn
I ate the Reese’s chocolate peanut butter, and it was delicious. It was worth every bit of it.
Natasha Sanchez
So this was the first time I had these cakes.....AMAZING!!!! I had SnickerDoodle, White Chocolate Raspberry & Red Velvet. Shoutout to the bakers, the cake is very moist and the icing is DELICIOUS.The place was very clean and organized. The cashier Bre S. was very helpful and kind.I will definitely visit this store again and taste different flavors.....xoxo
Atmosphere: 5
Food: 5
Service: 5
Maggie
Your cakes are amazingly delicious, and the order process was so quick and simple. Such a breath of fresh air after I had some terrible experiences in other bakeries trying to order a cake. From the bottom of my heart: Thank you!!
Imani Hudson
If you are intolerant, just like me, you were absolutely going to love this place. Still they have a gluten-free option and the gluten-free option is so soft, so tasteful so good I love the cake they have for us. It makes us feel like we’re included and I hope they come out with more flavors, but besides that the free option is amazing.
Ordered and paid for a cake on Wednesday for a birthday party at the sunrise location. The cake could not be picked up that day. The cake was for a party Friday night. The cake was ready for pick up on Friday at 1. I went to pick up at 3:30 and they were closed. I didn’t know that they had different hours for Black Friday. So we went to another bundt cake store that was open and got the cake there. The manager of the sunrise store basically told us we were SOL. A store credit would have been fine. I feel the right thing to do would have been to give a courtesy call and advise that the cake would be ready at 1 and we close and 3 on that day. Someone could have advised this when the cake was ordered. Customer Service gets a zero!!
I arrived on time. I opened the door to come in to buy one little cake and the girl runs over and pulls the door shut on me and says no. We’re closed.! I’ll never buy from the store again.
Atmosphere: 1
Service: 1
I purchased the new lemon blueberry at the Sunrise Florida location on 5/11/24. Super excited to try as the cashier stated it was made with fresh blueberries and tasted just like a blueberry muffin. Unfortunately that was not the case. Instead it tasted exactly like the lemon cake. I found 2 shriveled blueberries on top. That’s it! See pictures! The next week I called to speak with the manager to discuss but I was told she wasn’t available. The girl on the phone at this location offered to help instead. I explained the situation and she stated she would contact the manager. After a lengthy hold she returned and stated that they can’t guarantee the amount of blueberries added to the mixture/cake but guaranteed that the blueberries are indeed fresh. I explained this cake lacked the minimal amount of blueberries to be called Lemon Blueberry. Despite my dissatisfaction, she reiterated there was nothing the manager wanted to do to rectify the situation. I was quite disappointed in her response and unwillingness to offer some incentive for an exchange. Just a few years ago our community rallied around this same exact location and business to support them during the very difficult days of COVID! As a small business owner myself it’s imperative to listen and connect with your community. This situation was a perfect opportunity to investigate what went wrong with this particular batch and open up a dialogue with a dissatisfied consumer! Luckily, South Florida has other NbC locations (Pembroke Pines location the staff are just delightful) and other amazing small business dessert shops that aim to satisfy their customers such as BLUEPRINT COOKIES in the Fountain Shops in Plantation.
Atmosphere: 1
Food: 1
Service: 1
I purchased the new lemon blueberry at the Sunrise Florida location on 5/11/24. Super excited to try as the cashier stated it was made with fresh blueberries and tasted just like a blueberry muffin. Unfortunately that was not the case. Instead it tasted exactly like the lemon cake. I found 2 shriveled blueberries on top. That’s it! See pictures! The next week I called to speak with the manager to discuss but I was told she wasn’t available. The girl on the phone at this location offered to help instead. I explained the situation and she stated she would contact the manager. After a lengthy hold she returned and stated that they can’t guarantee the amount of blueberries added to the mixture/cake but guaranteed that the blueberries are indeed fresh. I explained this cake lacked the minimal amount of blueberries to be called Lemon Blueberry. Despite my dissatisfaction, she reiterated there was nothing the manager wanted to do to rectify the situation. I was quite disappointed in her response and unwillingness to offer some incentive for an exchange. Just a few years ago our community rallied around this same exact location and business to support them during the very difficult days of COVID! As a small business owner myself it’s imperative to listen and connect with your community. This situation was a perfect opportunity to investigate what went wrong with this particular batch and open up a dialogue with a dissatisfied consumer! Luckily, South Florida has other NbC locations (Pembroke Pines location the staff are just delightful) and other amazing small business dessert shops that aim to satisfy their customers such as BLUEPRINT COOKIES in the Fountain Shops in Plantation.
Atmosphere: 1
Food: 1
Service: 1
This location is super disorganized. No designation for a line. Some one came in while I was waiting for my turn, clearly cut me and was serviced. Staff were not very helpful. Please do better when attending clients and have a designated line.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: White Chocolate Raspberry
This location is super disorganized. No designation for a line. Some one came in while I was waiting for my turn, clearly cut me and was serviced. Staff were not very helpful. Please do better when attending clients and have a designated line.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: White Chocolate Raspberry
Absolute worst experience I have ever experienced at any "nothing bundt cakes" bakery I've been to. Girls working the front counter were some of the rudest people. Placed a custom bundtini box they took my $30. I waited about 10 mins before they come out and told me they aren't doing bundtini custom dozens. I said so what can I get she said a signature box with certain flavors. It was literally all the flavors I ordered. I said ok then do that. She yelled your not understanding what I'm telling you! It then escalated from there in the worst way. Should have known yo leave when the guy leaving tells me "good luck they are awful".
Atmosphere: 1
Service: 1
One of my favorite places to get a dessert! Never disappoints!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bundtlets, Bundt Cake
Apathetic employees with poor customer service skills. Save yourself the aggravation and go to the Pembroke Pines location that has kind and caring staff and the exact same products.
Service: 1
Poor service and also only employs women?? I will never be back.
Service: 1
Restaurantji Recommends
This bakery is very nice, the staff is friendly, the cakes are very delicious and different from the ordinary, at home we love the chocolate one and also the lemon one. I always come back because I like them a lot.
Atmosphere: 5
Food: 5
Service: 5
I ate the Reese’s chocolate peanut butter, and it was delicious. It was worth every bit of it.
So this was the first time I had these cakes.....AMAZING!!!! I had SnickerDoodle, White Chocolate Raspberry & Red Velvet. Shoutout to the bakers, the cake is very moist and the icing is DELICIOUS.The place was very clean and organized. The cashier Bre S. was very helpful and kind.I will definitely visit this store again and taste different flavors.....xoxo
Atmosphere: 5
Food: 5
Service: 5
Your cakes are amazingly delicious, and the order process was so quick and simple. Such a breath of fresh air after I had some terrible experiences in other bakeries trying to order a cake. From the bottom of my heart: Thank you!!
If you are intolerant, just like me, you were absolutely going to love this place. Still they have a gluten-free option and the gluten-free option is so soft, so tasteful so good I love the cake they have for us. It makes us feel like we’re included and I hope they come out with more flavors, but besides that the free option is amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gluten Free Chocolate Chip Cookie, Red Velvet, Lemon Raspberry
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