Paul Bakery Sawgrass

Nastiest Food Nastiest Coffee Nastiest Customer Service

Atmosphere: 1

Food: 1

Service: 1

Very disappointing experience. This was honestly the worst decision to come here — we should have read the reviews first.

We know the PAUL brand well from France and other U.S. locations, but this place does not represent it at all. The quality was terrible. The “croissants” (for $6–7!) were dense rolls, not real croissants. The sandwich had a paper-thin slice of meat and tomato, the rest was stale bread. Coffee was awful, and we were charged for double-shot cappuccinos we didn’t ask for — $8.50 per cup. No other size options, and even an Americano with milk costs the same.

The place was dirty: worn chairs and tables with what looked like bird droppings, a sticky, dirty high chair for kids. The restroom was completely closed, so there was nowhere to wash hands.

Service was rude and dismissive. We were told to “go get your coffee” with zero courtesy — but they certainly didn’t forget to charge us.

Lowest rating possible. We will not be back.

I am so disappointed to this place! No one were in register and I was waiting there for along and then a guy who was working there came and kind of yelled at us and said no one is there and it means we cannot give you service! Very loaded! I always had a good memory there! I would never ever go to this place again……
I am so disappointed to this place! No one were in register and I was waiting there for along and then a guy who was working there came and kind of yelled at us and said no one is there and it means we cannot give you service! Very loaded! I always had a good memory there! I would never ever go to this place again……

I usually don't post negative reviews, but this place deserves it. Extremely overpriced, low quality coffee, limited options, and restrooms are closed to customers.

Atmosphere: 1

Food: 1

Service: 1

Paul is easily one of the worst coffe places I visited on Miami. The *barista* ignored my request and did what they want. The pie was made before pandemic. Music was a 90s rave, what a weird place

Atmosphere: 1

Food: 1

Service: 1

DISAPPOINTED. Stuff is absolutely unprofessional. A very filthy and dirty place . Food and coffee - less than ok . Waste of time and money .

Food: 1

Service: 1

This place is extremely overpriced for the bad food they are serving. The chicken club sandwich and a coke, was over $32
Coffee was $10
Both absolutely disgusting. Worst coffee ever.
We were shocked at how bad this place was. Trust me ! Go elsewhere unless your into overpriced, bad quality food and no service.

Atmosphere: 1

Food: 1

Service: 1

The quality has decreased significantly, and the prices have increased a lot :(

Atmosphere: 3

Food: 1

Service: 3

For us$ 35 chicken club sandwich and coffe.. You are not allowed to use the bathroom. Interesting.

Atmosphere: 2

Food: 3

Service: 4

Biggest disappointment ever! Idk if they are the same than in Panama, but this is def noting similar! Coffee was burnt, sweets stale and the service… mmmm as biter as the coffee

Food was good but pastries were outstanding!

Atmosphere: 4

Food: 5

Service: 4

Paul should revoke this franchise. It's filthy, there is one person at the register and she is also making all the coffee drinks, the bathroom is disgusting. You actually feel dirtier leaving the restroom than before you went in. There is not one redeeming quality for this place, it is absolutely horrific. The food in the showcase looks awful as well.

Atmosphere: 1

Food: 3

Service: 1

The lady in the cashier is very rude makes the environment very bad! And the other guy was with his uniform very dirty and giving a terrible aspect! For the price of this restaurant the employees are not good

Atmosphere: 2

Food: 4

Service: 1

Worst coffee I have ever drank in my life
Terrible service
Nothing is fresh
This is how they serve a cappuccino, in a broken cup aswell.

Atmosphere: 3

Food: 1

Service: 1

Do not come to this place. We’ve been to other Paul bakeries and while they are not cheap, two coffees and two sandwiches should not cost $80. There are no prices listed on the menu, and several add-ons were included that we did not request. Be sure to ask for prices before ordering. To put it in perspective, a single avocado toast was $26. This felt misleading and like price gouging. Very disappointing experience.

Atmosphere: 3

Food: 4

Service: 2