Pollo Tropical
$ • Chicken, Fast Food, Latin American
Hours:
2675 N University Dr, Sunrise
(954) 741-5238
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Pollo Tropical Reviews
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Pollo Tropical store#10045 in University Dr Sunrise FL. #badcustomerservice
Placed and order to pick up inside at 9:12 lobby is closed had to go to the drive thru line is out to the street when is our turn 9:55 cashier says I don't have your order hands out the receipt and says there is nothing we can do you have to call the number on the receipt to resolve the issue. Wao really they couldn't even fill the order. . l don't understand why they couldn't make my order they said...read full review
Ratings
Menu
Hours
| Monday | 10:30AM - 12AM |
| Tuesday | 10:30AM - 12AM |
| Wednesday | 10:30AM - 12AM |
| Thursday | 10:30AM - 12AM |
| Friday | 10:30AM - 12AM |
| Saturday | 10:30AM - 12AM |
| Sunday | 10:30AM - 12AM |
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Pollo Tropical offers a more mature and responsible service with attention to detail in presenting and preparing orders. The staff provide good and fast service, being very helpful and courteous. The food is generally very good, making it a favorite "fast food" option. While service may vary by location, the university drive and Broward locations stand out for their cheerful staff. Recent reviews mention that the grilled chicken is a favorite, especially when paired with the curry sauce, though the yellow rice is sometimes undercooked. Customers appreciate the cleanliness of the restaurants, which feature an updated tropical color scheme and tidy tables. However, some locations face issues like order mistakes, missing items, and noise levels that can be too loud. Despite these challenges, managers have been helpful in resolving issues and improving the experience. Overall, Pollo Tropical is known for its tasty meals, especially the grilled chicken and chicken tropichop, but the quality of service can vary depending on the location and staff.