Customer service A1 Food is always great Very clean restaurant Store Manager makes you feel like family
Atmosphere: 5
Food: 5
Service: 5
Isaac _
This place is comically bad. Where is the hidden camera? After waiting 15 minutes in the drive thru to order, the employee asked for my order but didn’t respond. After 10 more minutes, I drove to the window to find no one there. Eventually, she came from the back, lectured me because she didn’t have my order, said she didn’t have my order nor the car behind me, and said she’s not supposed to take orders at the window. I left rather than argue.
Atmosphere: 1
Food: 1
Service: 1
R Graham
Prices on the app don't match what comes up at the checkout.
Atmosphere: 1
Food: 3
Service: 1
King Nagaa14
Customer service was amazing inside the store clean as well as the restroom Ms T has great customer service skills thanks for the amazing experience at Captain D's
Atmosphere: 5
Food: 5
Service: 5
debbie murray
I think they are using fake meat. The fish was awful and it was not light golden brown it was cooked too long!
Atmosphere: 5
Food: 1
Service: 5
Robert Hudson
Great people and great service! The young lady at the drive-through could be a little more friendly, patient, and communicative.
Atmosphere: 5
Food: 4
Service: 5
Carolyn Moore
Really enjoyed the lobster rolls..very tasty..Will be going back 👌
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood, French Fries
Santhana Drake
First time visiting this location. Exceptional service. Received take out order within 3 minutes. Will return...
Atmosphere: 5
Food: 5
Service: 5
Greg Beacham
Representative was just downright nasty. They were getting ready to get off. Didn't get my full order they need to close down. Atrocious service!! Got my money back. There's no need to just be that nasty.
Atmosphere: 1
Food: 1
Service: 1
richard fleischer
Employees were loud talking and not very friendly. Only person in restaurants other than homeless person sleeping and it took over 15 minutes to get my food.
Stay away from this place..our food was both cold and burnt if you can imagine..service was awful , and when I complained, and ask for a refund , I was told no we don't do that here..Next day I call to complaine to corporate, I was lied to and said I would get a refund of my money ..but never did..if this is how you treat you customer, you don't deserve my money..stay away from captain d at orange Ave , south side of Tallahassee Florida . They sux!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
kalanji young
green beans were cold like str8 outta the fridge cold. rice was hard like rock hard. drive thru was ghetto. like skid row ghetto. Save your sorry generic response apologies
Atmosphere: 1
Food: 1
Service: 1
Estina Barnes
I decided I wanted some Captain D's tonight. Bottom line, the food was horrible!!! For example, the coleslaw is (was) my favorite, but when I put it in my mouth, I spit it out immediately. The shrimp, barely warm and half done (mushy), and the chicken-over cooked. So, I WILL be taking it back to the Mgr.
Captain D's needs a cook, and I don't recommend NOTHING!!!
I returned it the following Sunday and I must say, the manager and workers understood and my EVERYTHING right.
Again, thank you so much
Atmosphere: 5
Food: 1
Service: 1
Ariel Sands
Was here a couple weeks ago and the male cook in the back was the only 5 star member. The 2 ladies behind the counter were rude, inattentive and just near lazy... Their idea of calling u for an order was yelling "hey u" or "Mrs. ma'am" from behind the counter but god forbid u try and stand by the counter waiting for the cup they were supposed to give you, they will let u know that you can sit down and they will call you. The attitude definitely could have been left at home that day
Atmosphere: 1
Food: 5
Service: 1
Brian
What's the point of ordering ahead online if you still have to wait 13 minutes past the pickup time at a mostly empty restaurant? Had to park and wait, then the woman who brought my food out didn't even make eye contact, much less apologize for the wait. Food was great, but they could really use some basic customer service training.
Customer service A1
Food is always great
Very clean restaurant
Store Manager makes you feel like family
Atmosphere: 5
Food: 5
Service: 5
This place is comically bad. Where is the hidden camera? After waiting 15 minutes in the drive thru to order, the employee asked for my order but didn’t respond. After 10 more minutes, I drove to the window to find no one there. Eventually, she came from the back, lectured me because she didn’t have my order, said she didn’t have my order nor the car behind me, and said she’s not supposed to take orders at the window. I left rather than argue.
Atmosphere: 1
Food: 1
Service: 1
Prices on the app don't match what comes up at the checkout.
Atmosphere: 1
Food: 3
Service: 1
Customer service was amazing inside the store clean as well as the restroom Ms T has great customer service skills thanks for the amazing experience at Captain D's
Atmosphere: 5
Food: 5
Service: 5
I think they are using fake meat. The fish was awful and it was not light golden brown it was cooked too long!
Atmosphere: 5
Food: 1
Service: 5
Great people and great service! The young lady at the drive-through could be a little more friendly, patient, and communicative.
Atmosphere: 5
Food: 4
Service: 5
Really enjoyed the lobster rolls..very tasty..Will be going back 👌
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood, French Fries
First time visiting this location. Exceptional service. Received take out order within 3 minutes. Will return...
Atmosphere: 5
Food: 5
Service: 5
Representative was just downright nasty. They were getting ready to get off. Didn't get my full order they need to close down. Atrocious service!! Got my money back. There's no need to just be that nasty.
Atmosphere: 1
Food: 1
Service: 1
Employees were loud talking and not very friendly. Only person in restaurants other than homeless person sleeping and it took over 15 minutes to get my food.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Catfish
Restaurantji Recommends
Stay away from this place..our food was both cold and burnt if you can imagine..service was awful , and when I complained, and ask for a refund , I was told no we don't do that here..Next day I call to complaine to corporate, I was lied to and said I would get a refund of my money ..but never did..if this is how you treat you customer, you don't deserve my money..stay away from captain d at orange Ave , south side of Tallahassee Florida . They sux!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
green beans were cold like str8 outta the fridge cold. rice was hard like rock hard. drive thru was ghetto. like skid row ghetto. Save your sorry generic response apologies
Atmosphere: 1
Food: 1
Service: 1
I decided I wanted some Captain D's tonight. Bottom line, the food was horrible!!! For example, the coleslaw is (was) my favorite, but when I put it in my mouth, I spit it out immediately. The shrimp, barely warm and half done (mushy), and the chicken-over cooked. So, I WILL be taking it back to the Mgr.
Captain D's needs a cook, and I don't recommend NOTHING!!!
I returned it the following Sunday and I must say, the manager and workers understood and my EVERYTHING right.
Again, thank you so much
Atmosphere: 5
Food: 1
Service: 1
Was here a couple weeks ago and the male cook in the back was the only 5 star member. The 2 ladies behind the counter were rude, inattentive and just near lazy... Their idea of calling u for an order was yelling "hey u" or "Mrs. ma'am" from behind the counter but god forbid u try and stand by the counter waiting for the cup they were supposed to give you, they will let u know that you can sit down and they will call you. The attitude definitely could have been left at home that day
Atmosphere: 1
Food: 5
Service: 1
What's the point of ordering ahead online if you still have to wait 13 minutes past the pickup time at a mostly empty restaurant? Had to park and wait, then the woman who brought my food out didn't even make eye contact, much less apologize for the wait. Food was great, but they could really use some basic customer service training.
Atmosphere: 3
Food: 5
Service: 1
Loading...