Before I got out of my car, someone was at the register stood there for like 10 minutes. They made sure they never came back to the front counter to take my order. I walk out a gentleman walk in. She run to the register and take his order. I called to speak with the manager she never got into the phone I really wasn’t expecting it to cause that’s when she walked in the back as well so I took my money elsewhere. The food probably wouldn’t get enough anyways keep on ******* *******
Service: 1
ShaNika JohnSon
I have visited this store multiple times, and unfortunately, I have never had a positive experience. At this point, it is very concerning that nothing has been done to address the ongoing issues at this location. The lack of professionalism, respect, and basic customer service is unacceptable and reflects poorly not only on this store but on the KFC brand as a whole. One of the biggest problems is the management. Belinda, the manager, is extremely rude and condescending. She talks to guests as if she has no sense of respect or professionalism, and it makes perfect sense why her staff feel empowered to treat customers the same way. When leadership sets such a poor example, it creates a culture where disrespect and entitlement become the norm.
The behavior of the staff, including management, is consistently dismissive. Simple questions are met with hostility, windows are slammed in customers’ faces, and employees walk away rather than provide service. This is not just bad customer service, it’s a serious reflection of poor training, lack of accountability, and disregard for the people who support this business. Fast food is an honorable job when done with pride, but this team shows no effort or care. It is deeply concerning that despite so many complaints, nothing has changed. For the sake of ethics, principles, and KFC’s reputation, this location either needs an immediate and complete overhaul of staff and management, or it should be shut down.
Atmosphere: 1
Food: 1
Service: 1
Jon Lafferty
They never have pot pies ready. I live around the corner and go there a lot just to get pot pies usually 7 out of 10 times I go there they don't have pot pies ready and they tell me it'll be 30 minutes. I've actually gone home. Waited 30 minutes. Gone back and straight up. Lied to me said just sold the last one. Again I'm sorry. All the employees act like they hate their job and you.
Atmosphere: 1
Food: 2
Service: 1
Stephen Schiller
Quick friendly staff
Atmosphere: 5
Food: 5
Service: 5
Roslyn Wilson
I left out immediately because it didnt smell good nor was it clean
Atmosphere: 2
Kristen S.
I sat there in the drive-thru for 30 minutes and there were only 3 cars ahead of me. It was around 9 pm - 10 pm. The staff were not even doing their job. One was talking to a friend and the other was talking on his/her cell phones!!
Atmosphere: 1
Food: 1
Service: 1
Monnette Arreguin
I got to Tallahassee from Texas at about 11 pm. I had to use drive through. All the employees were in the parking lot until after I pulled in. I had been wanting chicken my entire trip. I love KFC, but I guess because it was so late , it just wasn't as great as it normally is. But I was hungry and I still had more travel to go. The mashed potatoes and gravy and coleslaw and biscuit were great. The chicken just was not. But I'm back in Texas. My local KFC is cooking it up perfectly. Still love my KFC original recipe meals.
Atmosphere: 4
Food: 3
Service: 5
Mack Gentry
Times too hard to be playing with people money like this.... Fried Chicken was white... Biscuits were thrown in the bucket with my chicken.
Food: 1
Mrs. Boynton
I was a first-time customer at the monroe location & using the online pick-up order. The app tells you to wait for your food to be placed in the mobile pickup spot. However, I did just that and stood where the employees could see me, but 10 minutes later I still did not see them working on my order and I heard an employee tell the cashier I was probably waiting for a mobile order, but the cashier still did not come out from the back to help me. It wasn't until another employee told her to go help me that I heard what she clearly meant for me to hear, that she does not greet or help anyone until they go up to her register. I then walk from the mobile order line to the register line, and finally the cashier walks up to me and repeats how she wasn't going to greet or help me until I stood at the register, even though she saw me standing there for 10 minutes waiting in the mobile line. She then proceeded to tell me that due to Uber eats and other customers taking food that isn't their order, they no longer place food at the mobile pick up station so Im lucky I finally stood infront of her register because she wasnt going to help me otherwise. I politely informed her that they should either put up a sign on the mobile station or take the mobile station down, because the app clearly states to wait at that station for your food, and I was only following directions as a new customer. She offered no apology and again stated matter-of-factly that she doesn't greet anyone or will walk up to help until a customer stands in front of her register. She assumed I should know the app was wrong, and then acted like she was doing me a favor by making my order, instead of giving good customer service.
I guess she thinks she is teaching customers a lesson, or punishing customers for the few that took the wrong meal from the mobile counter. Either way, even though the chicken tenders and fries were good, and 2 of the other cashiers are super friendly, we probably wont go back.
Atmosphere: 1
Food: 4
Service: 1
Lady Smith
I love KFC, but the chicken is a little too salty sometimes!!!
The worst customer service I have ever encountered. No manager in site! No leadership. Someone yelled while walking out the door that a customer was in the lobby; unfortunately after waiting for over 20mins I left. Everyone was standing around behind the warming ovens waiting for the chicken to be cooked. No acknowledgement of the 5 customers waiting in the lobby. Poorly run establishment.
Service: 1
Lee F Hollingsworth
the manager is quite incompetent. a couple days ago I purchased a two-person meal and a piece chicken the bags were sealed so you couldn't open them easily to look to make sure you had the right food so they gave me the wrong food. it took me almost an hour and a half to get a replacement of the total of 13 pieces of chicken two biscuits and two small sides. when I asked to talk to the manager she said she was too busy she was helping customers, yet she had somebody in the Drive-Thru but she decided to take over the ride to instead of talking to me. I don't understand how a person who bought a meal isn't a customer. the corporate office has yet to return my phone call or email. KFC has yet to return my call or email.
Atmosphere: 1
Food: 5
Service: 1
James Jones
Went to kfc on night shift on July 8th and had a direct interaction with a female with pink braids.
I got to the pickup window and was told 2 min on your fries.
I parked. 10 min passed. I went inside.
4 other customers waiting on food plus confusion on orders by the girl with pink hair.
No staff acknowledged all of the people at the counter while trying to work the drive through. There needs to be a manager on nights .
A customer started talking about how frustrated he was and the girl with the pink hair started talking back about it amongst herself.
He hastily hands me a box. I opened it and my order was wrong. She also got another person order wrong too .
She got mad at me for saying it's the wrong order .
Her attitude needs to be addressed and the shift lead needs to actually lead .
Atmosphere: 1
Food: 3
Service: 1
Kyndra
Stay away Staff are rude and disrespectful to customers! They ignore people standing inline, act as though you’re not there instead of acknowledging you and helping. Don’t waste your time or money here. Corporate needs to do something about this location.
Before I got out of my car, someone was at the register stood there for like 10 minutes. They made sure they never came back to the front counter to take my order. I walk out a gentleman walk in. She run to the register and take his order. I called to speak with the manager she never got into the phone I really wasn’t expecting it to cause that’s when she walked in the back as well so I took my money elsewhere. The food probably wouldn’t get enough anyways keep on ******* *******
Service: 1
I have visited this store multiple times, and unfortunately, I have never had a positive experience. At this point, it is very concerning that nothing has been done to address the ongoing issues at this location. The lack of professionalism, respect, and basic customer service is unacceptable and reflects poorly not only on this store but on the KFC brand as a whole.
One of the biggest problems is the management. Belinda, the manager, is extremely rude and condescending. She talks to guests as if she has no sense of respect or professionalism, and it makes perfect sense why her staff feel empowered to treat customers the same way. When leadership sets such a poor example, it creates a culture where disrespect and entitlement become the norm.
The behavior of the staff, including management, is consistently dismissive. Simple questions are met with hostility, windows are slammed in customers’ faces, and employees walk away rather than provide service. This is not just bad customer service, it’s a serious reflection of poor training, lack of accountability, and disregard for the people who support this business. Fast food is an honorable job when done with pride, but this team shows no effort or care. It is deeply concerning that despite so many complaints, nothing has changed. For the sake of ethics, principles, and KFC’s reputation, this location either needs an immediate and complete overhaul of staff and management, or it should be shut down.
Atmosphere: 1
Food: 1
Service: 1
They never have pot pies ready. I live around the corner and go there a lot just to get pot pies usually 7 out of 10 times I go there they don't have pot pies ready and they tell me it'll be 30 minutes. I've actually gone home. Waited 30 minutes. Gone back and straight up. Lied to me said just sold the last one. Again I'm sorry. All the employees act like they hate their job and you.
Atmosphere: 1
Food: 2
Service: 1
Quick friendly staff
Atmosphere: 5
Food: 5
Service: 5
I left out immediately because it didnt smell good nor was it clean
Atmosphere: 2
I sat there in the drive-thru for 30 minutes and there were only 3 cars ahead of me. It was around 9 pm - 10 pm. The staff were not even doing their job. One was talking to a friend and the other was talking on his/her cell phones!!
Atmosphere: 1
Food: 1
Service: 1
I got to Tallahassee from Texas at about 11 pm. I had to use drive through. All the employees were in the parking lot until after I pulled in. I had been wanting chicken my entire trip. I love KFC, but I guess because it was so late , it just wasn't as great as it normally is. But I was hungry and I still had more travel to go. The mashed potatoes and gravy and coleslaw and biscuit were great. The chicken just was not. But I'm back in Texas. My local KFC is cooking it up perfectly. Still love my KFC original recipe meals.
Atmosphere: 4
Food: 3
Service: 5
Times too hard to be playing with people money like this.... Fried Chicken was white... Biscuits were thrown in the bucket with my chicken.
Food: 1
I was a first-time customer at the monroe location & using the online pick-up order. The app tells you to wait for your food to be placed in the mobile pickup spot. However, I did just that and stood where the employees could see me, but 10 minutes later I still did not see them working on my order and I heard an employee tell the cashier I was probably waiting for a mobile order, but the cashier still did not come out from the back to help me. It wasn't until another employee told her to go help me that I heard what she clearly meant for me to hear, that she does not greet or help anyone until they go up to her register. I then walk from the mobile order line to the register line, and finally the cashier walks up to me and repeats how she wasn't going to greet or help me until I stood at the register, even though she saw me standing there for 10 minutes waiting in the mobile line. She then proceeded to tell me that due to Uber eats and other customers taking food that isn't their order, they no longer place food at the mobile pick up station so Im lucky I finally stood infront of her register because she wasnt going to help me otherwise.
I politely informed her that they should either put up a sign on the mobile station or take the mobile station down, because the app clearly states to wait at that station for your food, and I was only following directions as a new customer. She offered no apology and again stated matter-of-factly that she doesn't greet anyone or will walk up to help until a customer stands in front of her register.
She assumed I should know the app was wrong, and then acted like she was doing me a favor by making my order, instead of giving good customer service.
I guess she thinks she is teaching customers a lesson, or punishing customers for the few that took the wrong meal from the mobile counter. Either way, even though the chicken tenders and fries were good, and 2 of the other cashiers are super friendly, we probably wont go back.
Atmosphere: 1
Food: 4
Service: 1
I love KFC, but the chicken is a little too salty sometimes!!!
Atmosphere: 4
Food: 2
Service: 3
Restaurantji Recommends
The worst customer service I have ever encountered. No manager in site! No leadership. Someone yelled while walking out the door that a customer was in the lobby; unfortunately after waiting for over 20mins I left. Everyone was standing around behind the warming ovens waiting for the chicken to be cooked. No acknowledgement of the 5 customers waiting in the lobby. Poorly run establishment.
Service: 1
the manager is quite incompetent. a couple days ago I purchased a two-person meal and a piece chicken the bags were sealed so you couldn't open them easily to look to make sure you had the right food so they gave me the wrong food. it took me almost an hour and a half to get a replacement of the total of 13 pieces of chicken two biscuits and two small sides. when I asked to talk to the manager she said she was too busy she was helping customers, yet she had somebody in the Drive-Thru but she decided to take over the ride to instead of talking to me. I don't understand how a person who bought a meal isn't a customer. the corporate office has yet to return my phone call or email. KFC has yet to return my call or email.
Atmosphere: 1
Food: 5
Service: 1
Went to kfc on night shift on July 8th and had a direct interaction with a female with pink braids.
I got to the pickup window and was told 2 min on your fries.
I parked. 10 min passed. I went inside.
4 other customers waiting on food plus confusion on orders by the girl with pink hair.
No staff acknowledged all of the people at the counter while trying to work the drive through. There needs to be a manager on nights .
A customer started talking about how frustrated he was and the girl with the pink hair started talking back about it amongst herself.
He hastily hands me a box. I opened it and my order was wrong. She also got another person order wrong too .
She got mad at me for saying it's the wrong order .
Her attitude needs to be addressed and the shift lead needs to actually lead .
Atmosphere: 1
Food: 3
Service: 1
Stay away Staff are rude and disrespectful to customers! They ignore people standing inline, act as though you’re not there instead of acknowledging you and helping. Don’t waste your time or money here. Corporate needs to do something about this location.
Atmosphere: 1
Service: 1
Okay 👍
Atmosphere: 5
Food: 5
Service: 5
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