I have been coming here for 12 years since moving to Tallahassee. We have had tons of issues with quality and timing but it’s always been the risk of eating out at fast food. I am a big aka (fat) girl. I am also currently 6 months pregnant and their Mac sauce has been a craving of mine. I average 3 visits a week totaling 50-60$ a visit. Last weekend I ordered a meal and they forgot to ring up the meal part so I asked if I could pay at the window and the manager said no and blamed it on me. I said mam I’m not coming in when the mistake was not mine and waiting even longer than I already have. She made it right and all was good despite we’ve had consistent issues with the cheeseburger patties being dry and overcooked.
Well today was honestly appalling. Not only did I wait in the drive through for almost 20 minutes just to order I was then treated like trash by this same manager once again. The two girls at the window acknowledged my initial wait and the first thing they did was apologize. I had no issue with the wait. When I pulled up several people had already left due to the excessive initial wait so I checked my order. Instead of getting the Big Mac (cause of said patty issue) I said I wanted the double quarter pounder and instead of ketchup mayonnaise and mustard I wanted Mac sauce with extra Mac sauce.
It’s important to note at this time I thought that was all that was wrong with my order. Turned out it was a bit more but again nothing that would surprise me. So while still at the window I saw the pickles and onions were missing from my burger. I asked for onion and lettuce on the side with the extra Mac sauce cause it was not on the burger. The manager was immediately mad and said they charge extra. I said I am asking for what should be included. I only asked for the condiments to be subbed not the toppings. At this point the first vehicles rolled up behind me. One the younger ladies even said the last person left. So the person had been behind me at most 30 seconds. The manager came to me with the sides and said I ordered wrong. I replied I did not and that it was a misunderstanding from whoever took my order. She said well you got your stuff you need to leave you’re holding up my line. I said excuse me. You do not need to be a b**ch.
She then proceeded to yell at me call me a b**ch said I had an ugly face and my mama is a b**ch too. At this point I said I’m not leaving the line. She slammed the window and the employees were laughing and shocked undoubtably. I asked repeatedly for her name which she refused. She called the cops and said I was banned forever.
I have no idea how this woman is employed let alone a manager. I recoded a 2 minute video after she initially slammed the window and you can see I was offended but she was next level aggressive and unprofessional for no actual reason. This job is not the job she should be in. If you can’t handle correcting a mistake that was accidentally made on your end you have no business managing at a franchise known for mistakes with their orders.
My whole order actually had issues. But again nothing I would normally stress about. Didn’t get the double fries I asked for- meat was overcooked- daughter’s burger had the pickles I asked to be removed. Still never got my onions, No big it happens. But the manager. I will be impressed if you keep her at this location after this incident. Now I will say when she told me I was holding up the line for asking my order to be corrected I said “oh I’ll hold up a line.” I sat at that window a full 20+ minutes while I called corporate. Even when on the phone with corporate she continued to yell and talk smack from inside and refused to give her name. The guy at corporate asked for a description which I tried to give.
He had no problems taking accountability for a mistake he definitely did not make. The manager of unknown name said she was calling her manager I said great what’s your name and still refused.
I was shocked but I did not raise my voice I did not go irate I just stayed in n my car and called corporate. I was s
Francis Catrambone
This location is horrible. Food is always cold and missing items and the customer service is just as bad. Avoid this spot like the plague! Lazy mean workers with bad attitudes. Nasty cold food. Never going back. Tried enough times. Yuck.
Atmosphere: 1
Food: 1
Service: 1
John Loves God
Order the same thing from two McDonald's a number four round egg orange juice. One place charged 7.83 the other one today charged 8.60 something they didn't give a receipt. I asked if it was a round egg on the number 4 the response was that's what you said when you ordered isn't it. Well a bacon egg and cheese biscuit is not a sausage biscuit with egg,which is what the number 4 is. And one other comment warm orange juice not even slightly chilled
Atmosphere: 2
Food: 1
Service: 1
Matthew
Sat for mins stuck in drive through ordered while waiting they were on their phones.
Atmosphere: 1
Food: 2
Service: 1
Fay Henderson
I ordered a Big Mac meal in the drive-through. The fries were barely warm. The cheese on the burger was not melted. The ice tea was fine, but it would have been better with a straw. Napkins would have been nice, but there were none in the bag. At $10.95, hot food would be nice. A receipt was not offered nor given.
Atmosphere: 2
Food: 1
Service: 1
Cobie French
Says they close at 11, but closed at 9:45
Christopher Wilson
Dont bother. There’s no one in line at the drive-through and I asked them how much longer cooked food will take and they said it depends
All they do is hate it and they don’t know how long it will take when there’s no one else in the restaurant
Atmosphere: 1
Food: 1
Service: 1
Victoria Mauro
this might actually be one of the worst mcdonald’s locations i’ve ever dealt with. i just tried to go at 9:45pm when its supposed to be open until 11pm and it was closed. i’d rather drive out of my way to go to another location than deal with this one
Atmosphere: 1
Food: 1
Service: 1
Kenneth Brooks
The bathroom needs cleaning.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Big Mac
Amber Adkins
The McDonald’s on Blairstone road was amazing! I had a friendly and helpful cashier who took my order and when the food was done brought it to me at my table. Honestly best McDonald’s I’ve ever been too!
I thought because it was in a good part of town maybe the service would be faster but unfortunately expect 15+ minute waits even when there aren’t many customers.
Atmosphere: 3
Food: 4
Service: 1
Frank Dragg
Night crew is the terrible
Simon Tapia
Bad attention
Tony Bornelus
Waited over 30 mins food that's was bad.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hash Browns
John Goke
Service was terrible. Can't even get a smile from staff. Normally I am a happy person and give everyone the benefit of the doubt, but these staff personell has become the norm. We go up to order knowing that we are going to get class F service. It's like we are bothering them to get our food. We need to apologize to them for being there. I really don't think McDonald's is even listening to us.
I have been coming here for 12 years since moving to Tallahassee. We have had tons of issues with quality and timing but it’s always been the risk of eating out at fast food. I am a big aka (fat) girl. I am also currently 6 months pregnant and their Mac sauce has been a craving of mine. I average 3 visits a week totaling 50-60$ a visit. Last weekend I ordered a meal and they forgot to ring up the meal part so I asked if I could pay at the window and the manager said no and blamed it on me. I said mam I’m not coming in when the mistake was not mine and waiting even longer than I already have. She made it right and all was good despite we’ve had consistent issues with the cheeseburger patties being dry and overcooked. Well today was honestly appalling. Not only did I wait in the drive through for almost 20 minutes just to order I was then treated like trash by this same manager once again. The two girls at the window acknowledged my initial wait and the first thing they did was apologize. I had no issue with the wait. When I pulled up several people had already left due to the excessive initial wait so I checked my order. Instead of getting the Big Mac (cause of said patty issue) I said I wanted the double quarter pounder and instead of ketchup mayonnaise and mustard I wanted Mac sauce with extra Mac sauce. It’s important to note at this time I thought that was all that was wrong with my order. Turned out it was a bit more but again nothing that would surprise me. So while still at the window I saw the pickles and onions were missing from my burger. I asked for onion and lettuce on the side with the extra Mac sauce cause it was not on the burger. The manager was immediately mad and said they charge extra. I said I am asking for what should be included. I only asked for the condiments to be subbed not the toppings. At this point the first vehicles rolled up behind me. One the younger ladies even said the last person left. So the person had been behind me at most 30 seconds. The manager came to me with the sides and said I ordered wrong. I replied I did not and that it was a misunderstanding from whoever took my order. She said well you got your stuff you need to leave you’re holding up my line. I said excuse me. You do not need to be a b**ch. She then proceeded to yell at me call me a b**ch said I had an ugly face and my mama is a b**ch too. At this point I said I’m not leaving the line. She slammed the window and the employees were laughing and shocked undoubtably. I asked repeatedly for her name which she refused. She called the cops and said I was banned forever. I have no idea how this woman is employed let alone a manager. I recoded a 2 minute video after she initially slammed the window and you can see I was offended but she was next level aggressive and unprofessional for no actual reason. This job is not the job she should be in. If you can’t handle correcting a mistake that was accidentally made on your end you have no business managing at a franchise known for mistakes with their orders. My whole order actually had issues. But again nothing I would normally stress about. Didn’t get the double fries I asked for- meat was overcooked- daughter’s burger had the pickles I asked to be removed. Still never got my onions, No big it happens. But the manager. I will be impressed if you keep her at this location after this incident. Now I will say when she told me I was holding up the line for asking my order to be corrected I said “oh I’ll hold up a line.” I sat at that window a full 20+ minutes while I called corporate. Even when on the phone with corporate she continued to yell and talk smack from inside and refused to give her name. The guy at corporate asked for a description which I tried to give. He had no problems taking accountability for a mistake he definitely did not make. The manager of unknown name said she was calling her manager I said great what’s your name and still refused. I was shocked but I did not raise my voice I did not go irate I just stayed in n my car and called corporate. I was s
This location is horrible. Food is always cold and missing items and the customer service is just as bad. Avoid this spot like the plague! Lazy mean workers with bad attitudes. Nasty cold food. Never going back. Tried enough times. Yuck.
Atmosphere: 1
Food: 1
Service: 1
Order the same thing from two McDonald's a number four round egg orange juice. One place charged 7.83 the other one today charged 8.60 something they didn't give a receipt. I asked if it was a round egg on the number 4 the response was that's what you said when you ordered isn't it. Well a bacon egg and cheese biscuit is not a sausage biscuit with egg,which is what the number 4 is. And one other comment warm orange juice not even slightly chilled
Atmosphere: 2
Food: 1
Service: 1
Sat for mins stuck in drive through ordered while waiting they were on their phones.
Atmosphere: 1
Food: 2
Service: 1
I ordered a Big Mac meal in the drive-through. The fries were barely warm. The cheese on the burger was not melted. The ice tea was fine, but it would have been better with a straw. Napkins would have been nice, but there were none in the bag. At $10.95, hot food would be nice. A receipt was not offered nor given.
Atmosphere: 2
Food: 1
Service: 1
Says they close at 11, but closed at 9:45
Dont bother.
There’s no one in line at the drive-through and I asked them how much longer cooked food will take and they said it depends
All they do is hate it and they don’t know how long it will take when there’s no one else in the restaurant
Atmosphere: 1
Food: 1
Service: 1
this might actually be one of the worst mcdonald’s locations i’ve ever dealt with. i just tried to go at 9:45pm when its supposed to be open until 11pm and it was closed. i’d rather drive out of my way to go to another location than deal with this one
Atmosphere: 1
Food: 1
Service: 1
The bathroom needs cleaning.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Big Mac
The McDonald’s on Blairstone road was amazing! I had a friendly and helpful cashier who took my order and when the food was done brought it to me at my table. Honestly best McDonald’s I’ve ever been too!
Atmosphere: 5
Service: 5
Restaurantji Recommends
I thought because it was in a good part of town maybe the service would be faster but unfortunately expect 15+ minute waits even when there aren’t many customers.
Atmosphere: 3
Food: 4
Service: 1
Night crew is the terrible
Bad attention
Waited over 30 mins food that's was bad.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hash Browns
Service was terrible. Can't even get a smile from staff. Normally I am a happy person and give everyone the benefit of the doubt, but these staff personell has become the norm. We go up to order knowing that we are going to get class F service. It's like we are bothering them to get our food. We need to apologize to them for being there. I really don't think McDonald's is even listening to us.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Mcdouble
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