(Please note: I’ve never left a poor review, …especially for a small/local business). We recently moved back to Tallahassee, as this is my hometown. I was so excited to be able to frequent The Cake Shop again, as it’s been my family’s favorite for years. What an horrible mistake…….Both cakes not only looked horrendous, the icing tasted like a greasy mix of “barely sweetened crisco-butter.As well, I ordered the peanut-butter chocolate cake” and it had no peanut butter! Of course, I phoned immediately after opening the boxes and was told to send an email! (Needless to say, I did not use either cake and rushed to Publix for help). That was an expensive and stressful lesson. Very disappointed.
Atmosphere: 5
Food: 2
Service: 4
Z Wolf
We stopped by a few weeks ago during FSU family weekend. The shop is adorable, we ate inside. Ordered mini cupcakes, a mini strawberry cheesecake and a mini key lime cake. Everything was very tasty. Friendly and quick service. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Webster
I’ve ordered two birthday cakes - 6” rounds. They were both delicious! This size cake is cheaper than the same one at Publix, and it is 10x more delicious! We ordered vanilla and peanut butter chocolate - both just wonderful! It also serves 6-8 people. Great value for a homemade cake! (In picture the 3D decorations are mine!)
Recommended dishes: Birthday Cake, Large Cupcake
Mike Munroe
Best cake shop in town!
Atmosphere: 5
Food: 5
Service: 5
Kat
I have been a patron of the Cake Shop for a long time, but I will no longer recommend it and will not be returning. I say this with great sadness as I have a long history with this business (I even celebrated my son's birthday when he was a toddler here many years ago, before they had their current event space) and have stopped in for many treats over the years. I have heard whispers that Linda, the owner, was hard to work with, but never had the misfortune of experiencing that until today. It started back in February when planning a baby shower for my best friend. I contacted the Cake Shop to determine if a date in June was available. I sent several emails and called for almost a month because I received no response. Eventually, the father-to-be and I decided we'd have to go in person. Even at that time, there was resistance to speaking to us, but we confirmed the date, time, and number of guests. We were informed that all we would have to do next is provide colors, and Linda would even accommodate a flavor request for the filling of the cake, since we had such a hard time reaching them. Father to be and I left our contact information. Invites to 25 guests went out last week. Today, I got an email from the mother-to-be that the date of our event would not work, and Linda had sent me two emails about it. Unfortunately, this is a complete fallacy. I went in person today to show the lack of emails that I have. Linda refused to show me her contact attempts and gave a lot of excuses for how poorly things were handled (she's not good with technology, she didn't have my contact information, she thought I had opted to go with a different venue). Now I'm in a situation where I have less than a month and a half to find an alternative venue, bakery, caterer, and I have to send out revised invitations. Linda made it very clear it was not her problem. She knows I will be submitting this review and that I will no longer be a patron of this business. Based on the reviews, I'm not the only one with issues. It's in the business's best interest to consider if there's any merit to the feedback they are receiving and adjust accordingly, but something tells me Linda doesn't do well with feedback, or with customer service, or with event planning. Truly gutted over this.
Atmosphere: 1
Food: 3
Service: 1
S K
I think the cake and pastries here are really tasty. My only complaint is the store hours. They're essentially open M-F from 8:30 to 4:30 and many people work 8 to 5. They also only have a 10-2 hour window to pick up on Saturday's. It's very inconvenient to be a customer during those times when you work and don't have the means to break away to pick up a cake. I imagine they would have more business if they adjusted their times. I know I would be more able to buy their sweets with more time in the day.
4/2/2025 - I have to edit my review and knock off a star because the owner doesn't take cake orders for Monday's. It doesn't make sense to own a bakery and not do cakes on Monday. That's just poor judgement since I worked in a bakery and most of our income came from decorated cakes. Thankfully Tasty Pastry Bakery does cake orders on Mondays.
amanda gordon
we are new to the area & was told to try this place out … we’ve been multiple times the last month- it’s THAT GOOD!! the hummingbird cupcake & the caramel (with the caramel in the center) is soooo good!! def recommend this bakery!
Gabrielle K Gabrielli
The Cake Shop Bakery is an amazing local bakery that has a talented team who make delicious baked goods. They also donate countless amount of their wonderful baked goods to cancer patients every week. They are a truly compassionate partner in the Tallahassee community, and I am very thankful for all they do! I highly recommend The Cake Shop Bakery.
Katherine Varble
Extremely disappointed in the Cake Shop today. Have been buying for 30 plus years.
John Sheldon
Consistently great treats and great service! Love the Cake Shop.
I frequent this shop a lot due to the freshness of their baked goods. On 12/05/24 around 12pm, I went through the drive through and purchased a half of dozen cupcakes. When I got home I ate one and let's just say they were horrible. The texture of the cupcake was very crumbly like a cornbread texture. It was not fresh at all. So I called the bakery today 12/0624 to tell them my issue. The girl listened and did not try to rectify in any way. She then proceeded to talk with the manager regarding my issue and his only response was they don't do refunds. It was very rude and unprofessional. Especially since I didn't ask for a refund. No apologies were given. Nothing. Needless to say I will not be wasting my hard earned money to buy those overpriced stale bake goods any longer. Buyers beware.
Atmosphere: 1
Food: 1
Service: 1
Summer Jenkins
they have the best chocolate cupcakes I've ever had.
Wade Bradt
I was disappointed that the red velvet cupcake didn't come with cream cheese icing. I mean, why would you do that?
Atmosphere: 5
Food: 2
Service: 4
Endrea Henry
My Experience with the Cake Shop is always Amazing.. I needed a last minute order for two dozen cupcakes.. My Cupcakes were very fresh and Delicious..
Anna Taylor
been going here for years, and have never tried something that i didn’t like!
(Please note: I’ve never left a poor review, …especially for a small/local business).
We recently moved back to Tallahassee, as this is my hometown. I was so excited to be able to frequent The Cake Shop again, as it’s been my family’s favorite for years. What an horrible mistake…….Both cakes not only looked horrendous, the icing tasted like a greasy mix of “barely sweetened crisco-butter.As well, I ordered the peanut-butter chocolate cake” and it had no peanut butter! Of course, I phoned immediately after opening the boxes and was told to send an email! (Needless to say, I did not use either cake and rushed to Publix for help). That was an expensive and stressful lesson. Very disappointed.
Atmosphere: 5
Food: 2
Service: 4
We stopped by a few weeks ago during FSU family weekend. The shop is adorable, we ate inside. Ordered mini cupcakes, a mini strawberry cheesecake and a mini key lime cake. Everything was very tasty. Friendly and quick service. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
I’ve ordered two birthday cakes - 6” rounds. They were both delicious! This size cake is cheaper than the same one at Publix, and it is 10x more delicious! We ordered vanilla and peanut butter chocolate - both just wonderful! It also serves 6-8 people. Great value for a homemade cake! (In picture the 3D decorations are mine!)
Recommended dishes: Birthday Cake, Large Cupcake
Best cake shop in town!
Atmosphere: 5
Food: 5
Service: 5
I have been a patron of the Cake Shop for a long time, but I will no longer recommend it and will not be returning. I say this with great sadness as I have a long history with this business (I even celebrated my son's birthday when he was a toddler here many years ago, before they had their current event space) and have stopped in for many treats over the years. I have heard whispers that Linda, the owner, was hard to work with, but never had the misfortune of experiencing that until today. It started back in February when planning a baby shower for my best friend. I contacted the Cake Shop to determine if a date in June was available. I sent several emails and called for almost a month because I received no response. Eventually, the father-to-be and I decided we'd have to go in person. Even at that time, there was resistance to speaking to us, but we confirmed the date, time, and number of guests. We were informed that all we would have to do next is provide colors, and Linda would even accommodate a flavor request for the filling of the cake, since we had such a hard time reaching them. Father to be and I left our contact information. Invites to 25 guests went out last week. Today, I got an email from the mother-to-be that the date of our event would not work, and Linda had sent me two emails about it. Unfortunately, this is a complete fallacy. I went in person today to show the lack of emails that I have. Linda refused to show me her contact attempts and gave a lot of excuses for how poorly things were handled (she's not good with technology, she didn't have my contact information, she thought I had opted to go with a different venue). Now I'm in a situation where I have less than a month and a half to find an alternative venue, bakery, caterer, and I have to send out revised invitations. Linda made it very clear it was not her problem. She knows I will be submitting this review and that I will no longer be a patron of this business. Based on the reviews, I'm not the only one with issues. It's in the business's best interest to consider if there's any merit to the feedback they are receiving and adjust accordingly, but something tells me Linda doesn't do well with feedback, or with customer service, or with event planning. Truly gutted over this.
Atmosphere: 1
Food: 3
Service: 1
I think the cake and pastries here are really tasty. My only complaint is the store hours. They're essentially open M-F from 8:30 to 4:30 and many people work 8 to 5. They also only have a 10-2 hour window to pick up on Saturday's. It's very inconvenient to be a customer during those times when you work and don't have the means to break away to pick up a cake. I imagine they would have more business if they adjusted their times. I know I would be more able to buy their sweets with more time in the day.
4/2/2025 - I have to edit my review and knock off a star because the owner doesn't take cake orders for Monday's. It doesn't make sense to own a bakery and not do cakes on Monday. That's just poor judgement since I worked in a bakery and most of our income came from decorated cakes. Thankfully Tasty Pastry Bakery does cake orders on Mondays.
we are new to the area & was told to try this place out … we’ve been multiple times the last month- it’s THAT GOOD!! the hummingbird cupcake & the caramel (with the caramel in the center) is soooo good!! def recommend this bakery!
The Cake Shop Bakery is an amazing local bakery that has a talented team who make delicious baked goods. They also donate countless amount of their wonderful baked goods to cancer patients every week. They are a truly compassionate partner in the Tallahassee community, and I am very thankful for all they do! I highly recommend The Cake Shop Bakery.
Extremely disappointed in the Cake Shop today. Have been buying for 30 plus years.
Consistently great treats and great service! Love the Cake Shop.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I frequent this shop a lot due to the freshness of their baked goods. On 12/05/24 around 12pm, I went through the drive through and purchased a half of dozen cupcakes. When I got home I ate one and let's just say they were horrible. The texture of the cupcake was very crumbly like a cornbread texture. It was not fresh at all. So I called the bakery today 12/0624 to tell them my issue. The girl listened and did not try to rectify in any way. She then proceeded to talk with the manager regarding my issue and his only response was they don't do refunds. It was very rude and unprofessional. Especially since I didn't ask for a refund. No apologies were given. Nothing. Needless to say I will not be wasting my hard earned money to buy those overpriced stale bake goods any longer. Buyers beware.
Atmosphere: 1
Food: 1
Service: 1
they have the best chocolate cupcakes I've ever had.
I was disappointed that the red velvet cupcake didn't come with cream cheese icing. I mean, why would you do that?
Atmosphere: 5
Food: 2
Service: 4
My Experience with the Cake Shop is always Amazing.. I needed a last minute order for two dozen cupcakes.. My Cupcakes were very fresh and Delicious..
been going here for years, and have never tried something that i didn’t like!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Carrot, Cheesecake
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