Tropical Smoothie Cafe

Great smoothies and nice pita subs.

Atmosphere: 5

Food: 4

Service: 5

If i could give this tropical smoothie NO STARS I would do exactly just that! I placed an order on 04/20/2025 online through my tropical smoothie app. Unfortunately this location was closed because it is located in the mall & the mall was closed for the holiday(easter). Moving forward I contacted the tropical smoothie I normally go through & worked with their team lead & they were more than helpful about my situation. I was told to give the tropical smoothie in the mall a call on Monday to get things figured out. When I called today I was greeted rudely by the team shift lead working there(04/21/2025). He told me nothing could be done & didn’t even bother to ask for my confirmation number or anything & hung up the call while I was speaking. I have contacted the corporation & filed a compliant on them. Now I am out of my money & never gotten my food. I will NEVER SUPPORT THIS LOCATION IN MY LIFE!!!! Pls don’t go here!!!

Atmosphere: 1

Food: 1

Service: 1

The ordering system is not efficient. I love tropical smoothie , however this location has some issues with handling orders. The wrong order was delivered to my house.

Service: 1

Great place to eat if you are looking for vegetarian options

Great place to eat if you are looking for vegetarian options

Employee refused to make any food, despite making a wrap for the previous customer because her "coworker went to the bathroom." I don't even know what that means.

Atmosphere: 1

Food: 1

Service: 1

Watermelon Mojito- this was soo good!

I don't do this often but when I do its a big deal I have to give a shoutout to an absolute gem by the name of Miguel, Not only was he helpful and patient when I explained I had lost my receipt for a discount smoothie but the smoothies he made were simply delicious. Please continue to share that light you have with other people Miguel! Good Vibes :)

I ordered online half an hour ago, stood in line for over 10 mins and they hadn't even started it. They also looked like they didn't really care. This is my first experience and I'm never coming back.

Trying to place an order and instead of taking my order dude with all the piercings just looks at me and continues to do stuff in the back, then when I said I wanted to place an order dude just gets all disgusted

I don't do this often but when I do its a big deal I have to give a shoutout to an absolute gem by the name of Miguel, Not only was he helpful and patient when I explained I had lost my receipt for a discount smoothie but the smoothies he made were simply delicious. Please continue to share that light you have with other people Miguel! Good Vibes :)

Found hair in one of my flatbread wraps. and when we tried to get refund, they ignored us.

My smoothie was fine as was my experience at the register. The problem comes when a single employee doesn't wash his hands,wear a head covering or a face mask. I witnessed him move from food item to smoothies with no effort to stay food safe. The other employee was fully engaged and compliant with health safety standards. This occurred on friday 6/19/20 around 1:45pm.

I frequent this TS and today I had the WORST service. I stood at the register to be greeted for about 5 minutes, no one even looked my way. After my order was taken, I watched Janie (the girl making my wrap) joke around and play around with her coworker (hoping it was not the manager because he was extremely unprofessional). It took Janie 15 minutes to make my wrap and it was still missing ingredients. I am highly dissatisfied with this location and will advise family/friends to avoid!

As a customer I've been here several times and when I walk up to the counter the staff don't speak or acknowledge. They just continue working as if nobody is waiting at the counter.