Zaxby's Chicken Fingers & Buffalo Wings

Order a grilled chicken cobb salad..... And they forgot the chicken?

Food: 1

Service: 1

YESSSS! This is the one on Appalachee!! They have a NEW MANAGER!! I forgot his name but he's definitely New at this particular location! He handles EVERYTHING with grace & no attitude nor does he act like the food or money is coming out of his pocket! But most importantly he's TOP TIER for customer service! Omgggg the fact that the chicken strips were the size of my pinky finger (which is small & thin btw) he checked out food & automatically informed them to give us 5 more! When I tell you I was so proud lol because idk what's going on with Zaxby or the Chickens lately but they have been EXTRA TINY! He understood the amount of food should match the price! We sent $38 on TWO meals ... I said $38 for TWO MEALS 🤦🏽‍♀️ Everyone PLEASE download the app for SOME type of discount he also told us to do the survey which we do EVERY SINGLE time because that man made being at Zaxby's fun with the engagement & made us go back to THIS Zaxby's every time. Just knowing this makes you want to keep going there so we do. I LOOOOOVE & appreciate a person that can read my facial expression without me saying ANYTHING lol he definitely understood the assignment for Zaxby's corporation lol GREAT JOB SIR! Annnnnndddd we don't have any pictures because it was fresh & we were HUNGRY after the game but it was .... Magical lol IDC IDC this day made me smile so hard because for the price we pay on eating out we really should be at home cooking but again, it was late & football makes a person HANGRY lol

Atmosphere: 5

Food: 5

Service: 5

They always forget literally at least 2 things every time I order here. At this point it feels like a joke. The workers are rude as hell too

Atmosphere: 1

Food: 1

Service: 1

Food was on point and the cashier even brought it to our table

Atmosphere: 5

Food: 5

Service: 5

I went but every store entry ( they have more than one) was dirty and the smell inside was not to nice. I turn around and leave. If the floor is like this (like at least weeks since they cleaned it... what about the food)

Atmosphere: 1

Service: 1

Oh, dear! I've never been so disappointed at a Zaxby's before. Bad smell as soon as we walked in. Dining room and bathroom were dirty. Nasty high chairs were disgusting.
But the food was uniformly good as usual per other Zaxby's we've visited.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Fried Pickles

Some one needs to better manage this location. What a disaster today. Of course my fault while someone inside is asking for their money back because they are touching food!

Atmosphere: 1

Food: 2

Service: 1

Me and my friend just left this specific zaxby’s and got into it with a male worker in nails. Me and my friend are women and he tried to fight us. Regardless of sexuality I am very disappointed by this interaction and hope to get the owners number soon.

Atmosphere: 1

Food: 3

Service: 1

zero stars considering i made a mobile order clearly no one can read because i ordered one meal and an extra toast.
the chicken was bone dry and nasty and the fries were just soggy and nasty and they didn’t even give me the extra toast and on top of that the employees are rude and disrespectful i would love my money back for this bs😭😭 and my fries are cold as hell what is wrong with this zaxbys bro yall need to fire your whole crew they do not care abt the job they got period

DO NOT GO HERE! The worker at the register is extremely rude and does not know how to do her job! Do better zaxbys!!!

Atmosphere: 1

Food: 1

Service: 1

I want to give a big shout-out to Jamous M., an associate at Zaxby’s. His customer service was absolutely top-tier. He was so friendly, pleasant, and made the whole experience enjoyable. He was also very diligent and attentive, which really stood out. It’s rare to come across someone who provides this level of care and professionalism, and Jamous truly did an outstanding job.

Atmosphere: 5

Food: 5

Service: 5

no sauce u suck

Food: 4

Service: 1

The establishment is dirty, smells musty and the food is cooked in old grease.

My family and I frequent Zaxbys and this was by far, horrible. We ordered 4 meals, waited 25 minutes and finally received our food. My husband showed me his lem9n pepper wings that had dark spots indicative of freezer burn or reheated wings but he ate them. I ate my tenders in my wings and things, they were fresh, once I started on my wings, I saw blk spots on each wing, I showed the manager, she offered to remake and explained the supply chain issue they've been experiencing. We waited another 25 minutes, I received my 5 nuclear wings, they were fresh and hot, I started eating 1 and realized they were undercooked. I threw them out and proceeded to go to the restroom to wash my hands, the manager exits the stall with her phone and leaves without washing hands. I was utterly disgusted. My kids both said their food wasn't hot they were just hungry and 2e had waited so long, so they just ate it.

Atmosphere: 3

Food: 1

Service: 1

Good food, salads are filling. Staff was smiles

Atmosphere: 5

Food: 5

Service: 5