It was our first time there, and the two ladies were very helpful .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Javier Ferrer
Took 20 minutes for me to get food. The whole point of fast food is FAST FOOD!!! I don't put the blame on the employees. They had great service and are probably under staff. I blame the owner for how they do business. I am DISGUSTED!!!!!!!!
Atmosphere: 4
Food: 4
Service: 5
David Manning
They got my order wrong and said it was my fault! So I had to spend more money to get what I wanted.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Extra Sauce, Chicken Wings
Tish Mathis
I decided to dine…what an excellent choice to enjoy a great lunch and atmosphere! Everything was absolutely grrrreat! The service and the food!
Atmosphere: 5
Food: 5
Service: 5
Art
When your employees decide they don't wanna work anymore, hire new staff or close the location. It's said two weeks ago my food was cold and looked unappealing today barely any customers and the lobby is closed. Just
Atmosphere: 1
Food: 2
Service: 1
Jeremy Anderson
On Saturday January 27, 2024, at approximately 5:30pm, my wife and I went to Zaxby’s on Apalachee Parkway, in Tallahassee, FL. We ordered two loaded fries. When we received our order, we noticed that the fries were not fresh. They appeared as if they were previously cooked, then put back into hot grease to reheat them. We asked the gentleman that rung us up if they could give us fresh fries. He said yes. I attempted to give him back the order and he told us to keep it and asked us to pull forward and they will bring out a fresh order shortly.While we were waiting for the fresh loaded fries. My wife picked through the previous order tasting the fries and chicken. She noticed that some of the chicken was not cooked thoroughly and was chewy and pink in the middle. Due to the obvious health concern, we no longer felt safe eating from there. My wife attempted to enter the lobby to inform the staff and to tell them that we would prefer a refund, but the lobby was closed. We wanted to stop them before they completed the remake, so my wife called the store.She explained the situation to an associate, who then reported it to the manager. The manager was very curt and rude. With no greeting nor apology, she said that she would come get our card. When the manager (a Caucasian female with a nose ring) arrived at our vehicle she appeared to be upset. I gave her my card for the refund, she said in a very rude tone “we was about the bring the order out”. I explained to her the situation, then she asked for us to give her the previous order back. I explained that we would like to keep it, because if my wife got sick, we would have evidence of where it came from. The manager then rudely turned and left back for the store. A few moments later, a different associate (a Black girl wearing a head wrap and black letterman styled jacket) returned my card and receipt for the refund. I asked her, what was the name of the previous person that came out and she replied “I can’t give you that” then walked away.Out of the 13 years of coming to Zaxby’s, this has been by far the worst experience. This was bad enough that we no longer want to return. This location has a history of bad customer service, but it appears to be getting worse. Not only that, but customers health is being put at risk. Had they just apologized and took ownership, we would have just gone about our way, but I’m going to let it be known the experience we’ve had. If need be, I have recordings of the event. This location needs to have better training for staff and hold bad customer service accountable.
Atmosphere: 3
Food: 3
Service: 1
Ana Ramos
I ordered wings and things a saladLoaded bacon chicken fries and it was cold never had this problem
Atmosphere: 5
Food: 1
Service: 5
Annabelle Ouedraogo
Came through drive through, ordered my food. Gave the guy my money, he folded my change up and handed back to me only for me to be missing the bigger bills of my change. I called and complained and was told to come back to store. To be accosted by the manager with a piercing stating I had attitude because I demanded my correct change. Do yourself a favor and go to the next one down capital circle. They have thieves and ignorant managers amongst the staff.
I think they gave me a kid size order because it was so skimpy. Normally at other Zaxby’s they give me a lot more fries and bigger pieces of chicken strip.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Traditional
Kristie Louvenya
Terrible service. Terrible food.
Don Smith (Flexx)
Good food and OK service
Cameron Kitchens
Great Zaxby's!!! The great 8 boneless wing meal is priced fairly, and very filling. The new fried chicken Philly is AMAZING!!!!!
Staff got rude. I am on a bugdet due to employment change. I come with coupons often, one night I came in and they talked bout to coupons. I was ashamed. I have not went back.
Their chicken is very, very delicious, and the veggies eggrolls is good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Extra Sauce, Chicken Fingerz, Chicken Wings, Veggie Egg Rolls
It was our first time there, and the two ladies were very helpful .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Took 20 minutes for me to get food. The whole point of fast food is FAST FOOD!!! I don't put the blame on the employees. They had great service and are probably under staff. I blame the owner for how they do business. I am DISGUSTED!!!!!!!!
Atmosphere: 4
Food: 4
Service: 5
They got my order wrong and said it was my fault! So I had to spend more money to get what I wanted.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Extra Sauce, Chicken Wings
I decided to dine…what an excellent choice to enjoy a great lunch and atmosphere! Everything was absolutely grrrreat! The service and the food!
Atmosphere: 5
Food: 5
Service: 5
When your employees decide they don't wanna work anymore, hire new staff or close the location. It's said two weeks ago my food was cold and looked unappealing today barely any customers and the lobby is closed. Just
Atmosphere: 1
Food: 2
Service: 1
On Saturday January 27, 2024, at approximately 5:30pm, my wife and I went to Zaxby’s on Apalachee Parkway, in Tallahassee, FL. We ordered two loaded fries. When we received our order, we noticed that the fries were not fresh. They appeared as if they were previously cooked, then put back into hot grease to reheat them. We asked the gentleman that rung us up if they could give us fresh fries. He said yes. I attempted to give him back the order and he told us to keep it and asked us to pull forward and they will bring out a fresh order shortly.While we were waiting for the fresh loaded fries. My wife picked through the previous order tasting the fries and chicken. She noticed that some of the chicken was not cooked thoroughly and was chewy and pink in the middle. Due to the obvious health concern, we no longer felt safe eating from there. My wife attempted to enter the lobby to inform the staff and to tell them that we would prefer a refund, but the lobby was closed. We wanted to stop them before they completed the remake, so my wife called the store.She explained the situation to an associate, who then reported it to the manager. The manager was very curt and rude. With no greeting nor apology, she said that she would come get our card. When the manager (a Caucasian female with a nose ring) arrived at our vehicle she appeared to be upset. I gave her my card for the refund, she said in a very rude tone “we was about the bring the order out”. I explained to her the situation, then she asked for us to give her the previous order back. I explained that we would like to keep it, because if my wife got sick, we would have evidence of where it came from. The manager then rudely turned and left back for the store. A few moments later, a different associate (a Black girl wearing a head wrap and black letterman styled jacket) returned my card and receipt for the refund. I asked her, what was the name of the previous person that came out and she replied “I can’t give you that” then walked away.Out of the 13 years of coming to Zaxby’s, this has been by far the worst experience. This was bad enough that we no longer want to return. This location has a history of bad customer service, but it appears to be getting worse. Not only that, but customers health is being put at risk. Had they just apologized and took ownership, we would have just gone about our way, but I’m going to let it be known the experience we’ve had. If need be, I have recordings of the event. This location needs to have better training for staff and hold bad customer service accountable.
Atmosphere: 3
Food: 3
Service: 1
I ordered wings and things a saladLoaded bacon chicken fries and it was cold never had this problem
Atmosphere: 5
Food: 1
Service: 5
Came through drive through, ordered my food. Gave the guy my money, he folded my change up and handed back to me only for me to be missing the bigger bills of my change. I called and complained and was told to come back to store. To be accosted by the manager with a piercing stating I had attitude because I demanded my correct change. Do yourself a favor and go to the next one down capital circle. They have thieves and ignorant managers amongst the staff.
Atmosphere: 1
Food: 1
Service: 1
Got the Zensation Salad. Very yummy!
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
I think they gave me a kid size order because it was so skimpy. Normally at other Zaxby’s they give me a lot more fries and bigger pieces of chicken strip.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Traditional
Terrible service. Terrible food.
Good food and OK service
Great Zaxby's!!! The great 8 boneless wing meal is priced fairly, and very filling. The new fried chicken Philly is AMAZING!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads, Kickin Chicken Sandwich Meal, Crinkle Fries
Staff got rude. I am on a bugdet due to employment change. I come with coupons often, one night I came in and they talked bout to coupons. I was ashamed. I have not went back.
Atmosphere: 1
Food: 3
Service: 1