This is not the first time this has happened. Here is the latest. I ordered a milkshake at the E. Hillsborough Ave location through Doordash. Driver arrived about 8PM and found the store closed, although the order was accepted. The store posts its hours as closing at 10PM and this was a Friday night. As I said, this incident is NOT a one-off.
Junior F
Went at 8:50 and they don't close till 10pm but the workers saw us in the drive thru but decided to laugh instead of helping. They deserve to be fire for being such lazy bums.
Atmosphere: 1
Service: 1
Charlene Irizarry
Horrible custermer service, are you mad because you work here just resign and look for something you like. I stop for a mangonada and the girl told me we DONT do that here, mind you its in the MENU. Ok.. I asked for a chocolate chip Sunday with extra almonds and whipped cream… they give me the Sunday wrong, no almonds, no whipped cream and it wasn’t chocolate chip. And they tell me they don’t have almonds…. Ok if you guys don’t have anything just close down this location. Or get people that has the motivation to work!
Atmosphere: 1
Food: 1
Service: 1
Gabriel Rixmann
Be aware there is not the full 31 flavors at this location, as it is a shared location with Dunkin donuts. They still have great ice cream, and many of the favorite flavors, Rainbow sherbet, Oreo cookies and cream, and mint chocolate chip (as examples). Unfortunately when we visited they didn't have any more waffle cones...
Amber Flemings
I would like the district mangers number to this location they are rude sat at driveway 10 minutes before being acknowledged then when I gave them my order they didn’t even listen then got mad when I yelled at them that the customer service was poor when I called they wouldn’t give me managers name this place is ran by children and all staff needs to be REPLACED .. I would give them 0 stars
Kris Hensley
Employees weren't very friendly or attentive to us. Seemed upset that we ordered 3 cappuccino blasts and a bagel. All 4 employees stood down there making the drinks and forgot about the bagel. Then didn't toast the bagel.
Amber Banks
I would like the district mangers number to this location they are rude sat at driveway 10 minutes before being acknowledged then when I gave them my order they didn’t even listen then got mad when I yelled at them that the customer service was poor when I called they wouldn’t give me managers name this place is ran by children and all staff needs to be REPLACED .. I would give them 0 stars
Juliana Lee
Why on earth does it say it’s open 24 hours?? Drove 18 mins to get my son some ice cream at 9pm and was closed!
Wykoff's Adventures
Very bad customer service, placed closed at 9pm and I went to drive through at 830pm 30mins before closed, and they tell me emergency shutdown totally unacceptable. To me it sounds like you got people working there that are lazy and don't appreciate a paycheck
Went to this location at 7pm on a Sat and the lobby was closed! My son wanted ice cream so I went to drive through. I waited for 2 min and no one came on speaker. I asked if they were open and they said yes..just wait. So I sat there for another 2 min. Then they asked what do I want. I asked if they were serving ice cream and he said yes. He named the ice cream off to me, that's why I gave one star.. after I got to the window and gave her money, she said she can't give me change and stared at me. Then she asked what do I want to do? I said I would like my change. She went in tip jar and gave it to me. Something fishy going on in there, they never even opened register ?.
Beamer&Nickie's adventure's
Very bad customer service, placed closed at 9pm and I went to drive through at 830pm 30mins before closed, and they tell me emergency shutdown totally unacceptable. To me it sounds like you got people working there that are lazy and don't appreciate a paycheck
B Bowers
i love this place always quality food & service. this place has a good feel to it. mood here is similar to fresno's scene.
Rica
Love this place, great customer service! Everytime I order for myself and my job they know exactly who I am(drive through) and what I want, which means they take time to remember and learn faithful customers! Nothing like an ice coffee with whipped cream with a shot of Turbo to start your day of dealing with 30 to 50 children for 11 hours a day! Thank you Dunkin Donuts East Hillsborough Avenue.
I always get the CAPPY BLAST..it be so
Food: 5
Service: 4
This is not the first time this has happened. Here is the latest. I ordered a milkshake at the E. Hillsborough Ave location through Doordash. Driver arrived about 8PM and found the store closed, although the order was accepted. The store posts its hours as closing at 10PM and this was a Friday night. As I said, this incident is NOT a one-off.
Went at 8:50 and they don't close till 10pm but the workers saw us in the drive thru but decided to laugh instead of helping. They deserve to be fire for being such lazy bums.
Atmosphere: 1
Service: 1
Horrible custermer service, are you mad because you work here just resign and look for something you like. I stop for a mangonada and the girl told me we DONT do that here, mind you its in the MENU. Ok.. I asked for a chocolate chip Sunday with extra almonds and whipped cream… they give me the Sunday wrong, no almonds, no whipped cream and it wasn’t chocolate chip. And they tell me they don’t have almonds…. Ok if you guys don’t have anything just close down this location. Or get people that has the motivation to work!
Atmosphere: 1
Food: 1
Service: 1
Be aware there is not the full 31 flavors at this location, as it is a shared location with Dunkin donuts. They still have great ice cream, and many of the favorite flavors, Rainbow sherbet, Oreo cookies and cream, and mint chocolate chip (as examples). Unfortunately when we visited they didn't have any more waffle cones...
I would like the district mangers number to this location they are rude sat at driveway 10 minutes before being acknowledged then when I gave them my order they didn’t even listen then got mad when I yelled at them that the customer service was poor when I called they wouldn’t give me managers name this place is ran by children and all staff needs to be REPLACED .. I would give them 0 stars
Employees weren't very friendly or attentive to us. Seemed upset that we ordered 3 cappuccino blasts and a bagel. All 4 employees stood down there making the drinks and forgot about the bagel. Then didn't toast the bagel.
I would like the district mangers number to this location they are rude sat at driveway 10 minutes before being acknowledged then when I gave them my order they didn’t even listen then got mad when I yelled at them that the customer service was poor when I called they wouldn’t give me managers name this place is ran by children and all staff needs to be REPLACED .. I would give them 0 stars
Why on earth does it say it’s open 24 hours?? Drove 18 mins to get my son some ice cream at 9pm and was closed!
Very bad customer service, placed closed at 9pm and I went to drive through at 830pm 30mins before closed, and they tell me emergency shutdown totally unacceptable. To me it sounds like you got people working there that are lazy and don't appreciate a paycheck
Restaurantji Recommends
Very good
Went to this location at 7pm on a Sat and the lobby was closed! My son wanted ice cream so I went to drive through. I waited for 2 min and no one came on speaker. I asked if they were open and they said yes..just wait. So I sat there for another 2 min. Then they asked what do I want. I asked if they were serving ice cream and he said yes. He named the ice cream off to me, that's why I gave one star.. after I got to the window and gave her money, she said she can't give me change and stared at me. Then she asked what do I want to do? I said I would like my change. She went in tip jar and gave it to me. Something fishy going on in there, they never even opened register ?.
Very bad customer service, placed closed at 9pm and I went to drive through at 830pm 30mins before closed, and they tell me emergency shutdown totally unacceptable. To me it sounds like you got people working there that are lazy and don't appreciate a paycheck
i love this place always quality food & service. this place has a good feel to it. mood here is similar to fresno's scene.
Love this place, great customer service! Everytime I order for myself and my job they know exactly who I am(drive through) and what I want, which means they take time to remember and learn faithful customers! Nothing like an ice coffee with whipped cream with a shot of Turbo to start your day of dealing with 30 to 50 children for 11 hours a day! Thank you Dunkin Donuts East Hillsborough Avenue.
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