If I could leave negative stars I would. I ordered my food from a local restaurant paid over $14 for tip plus delivery fees and the food never showed. We called the restaurant and no driver ever picked it up. Bite Squad had nothing to say for their terrible service and I had to fight with them to get a refund. First chat person lied and said a driver had already picked up the order so they couldn't cancel it. The next one finally refunded the amount. Do not use Bite Squad for your food delivery. You may never receive your food if you do it'll be very late and likely cold.
Angela Jones
This company started out great but now every time I order my food arrives cold and late! They really don't do much to remedy it either. Sure they'll give you a credit on your next order, but that food is just going to arrive cold as well. Better to just use one of the other companies. Bite Squad just isn't reliable anymore.
Ron Stanley
Bite squad sarasota is terrible!Restaurant manager said my order sat there ready for almost an hour before the driver showed up.
Judy Chadwick
Horrible customer service. Had to cancel an order because after 2 hrs they couldn't tell me when it would be delivered. Using app to cancel was told I couldn't cancel. Later received a phone call that they would cancel. Order was cancelled but still waiting on my $65 credit card refund! Had to contact them again several days later and they said it was not ever processed! OMG how bad can a company be? Now they say it will be 2-6 days and they want to give me a $20 credit for the hassle. Geez!!! Run don't walk from this delivery service.
meg webb
Bite Squad in Sarasota is absolutely the WORST. I ordered a catered lunch for my staff at a local restaurant on 10/11/22. Today (10/13/22) approximately an hour and half before it was scheduled to be delivered Bite Squad cancelled the order with no explanation but left the $139 charge on my credit card and say it can take up to 6 DAYS to credit the money back. I will NEVER and I mean EVER order from them again.
Richard Thomas
Ordered food at 430 it's now 7 called to get refund .called store that ordered with to inform them and they told me to come get it myself because bite squad never shows up for orders. Don't waste ur time even ordering . Call Uber eats or Doordarshan, or just drive save you the frustration with them . Hopefully I get my refund.
Dawn Forest
The most horrible service I have ever had lately. I’ve placed four orders in the past two months and they have all been an hour and a half to two hours late.Drivers are allowed not to answer the phone when their boss is calling and they are allowed to refuse to pick up an order. Bite squad used to be good now they are horrible!!!
Kelly Kroeplin
Terrible customer service. I should have known to use uber eats or grub hub. You won't get your food on time or hot, and they don't make it right. Restaurants should turn off bite squads service.
Douglas Tilden
Ridiculous service. After almost two hours waiting for our food and several phone calls to them, including a call where they told us our food had been picked up and would be there shortly, they call and tell us they have no drivers.AVOID this food delivery wannabe
Sammy Sallam
I ordered food from firehouse subs through bite squad never got my order but my credit card was charged. The store doesn't answer the phone.E-mailed and called bite squad customer service no answer
I placed an order and 1.5 hours later I went into chat and asked the status. I was informed the driver refused the order. No one ever reached out to let me know AMD my partner and I were left without dinner. By far the worst delivery service I've ever experienced.
Jessica Harris
I don't know why I continue to put myself through the madness with Bite Squad! Food ALWAYS arrives at minimum an hour AFTER your estimated time. My current wait is 2 hours. They always say the driver will make sure the food that was prepared hours ago will be fresh when they pick it up. But let's face it, they don't care so I always get non quality food that would normally be amazing if eaten within a proper time. I'm just going to delete this app so I don't torture myself any longer. I never have this issue with Door Dash. So I guess they will be my go to.
Robert Hood
Basically the same as everyone else is putting here. First time in Tampa Florida ordered some food didn't realize it was being delivered by the bite squad but over an hour and a half later food still wasn't delivered called the restaurant three or four times then they said it was picked up 40 minutes prior and the restaurant is only 5 minutes down the road and still didn't have our food. Fraud. Don't use
Nick Klingensmith
This is a fraud.Ordered pizza last night 6:51pm, est. delivery 7:30-7:51.The order status on the website never changed. At 7:45pm it still showed "order is being prepared."I called the restaurant and was told they had no record of my order. Attempted to call the 800# for bitesquad and although there was no one ahead of me in line, I sat on hold for 20 minutes. I now receive confirmation in my email that this phone is NOT AVAILABLE FOR CUSTOMERS.So since there was no reason to believe our food would come, we cooked dinner. At 8:15pm, 30 minutes AFTER our delivery window and 90 minutes after we ordered, a driver showed up. We told him the order was cancelled and we would not take delivery.Of course, this company refuses to refund my money for a service never provided.
Molly Bernas
Horrible customer service from both companies. The pizza we received was cold and smooshed, inedible. We called the restaurant Shaner’s pizza in sarasota and they said they could do nothing and we had to call bite squad. Bite squad said the same and there was nothing they could do even though our pizza was delivered late and cold. We will be using neither service again- Bite squad or Shaner’s pizza. This is supposed to be a convenience we pay extra for to have delivered and both companies blame the other for the poor quality or service. Sad.
If I could leave negative stars I would. I ordered my food from a local restaurant paid over $14 for tip plus delivery fees and the food never showed. We called the restaurant and no driver ever picked it up. Bite Squad had nothing to say for their terrible service and I had to fight with them to get a refund. First chat person lied and said a driver had already picked up the order so they couldn't cancel it. The next one finally refunded the amount. Do not use Bite Squad for your food delivery. You may never receive your food if you do it'll be very late and likely cold.
This company started out great but now every time I order my food arrives cold and late! They really don't do much to remedy it either. Sure they'll give you a credit on your next order, but that food is just going to arrive cold as well. Better to just use one of the other companies. Bite Squad just isn't reliable anymore.
Bite squad sarasota is terrible!Restaurant manager said my order sat there ready for almost an hour before the driver showed up.
Horrible customer service. Had to cancel an order because after 2 hrs they couldn't tell me when it would be delivered. Using app to cancel was told I couldn't cancel. Later received a phone call that they would cancel. Order was cancelled but still waiting on my $65 credit card refund! Had to contact them again several days later and they said it was not ever processed! OMG how bad can a company be? Now they say it will be 2-6 days and they want to give me a $20 credit for the hassle. Geez!!! Run don't walk from this delivery service.
Bite Squad in Sarasota is absolutely the WORST. I ordered a catered lunch for my staff at a local restaurant on 10/11/22. Today (10/13/22) approximately an hour and half before it was scheduled to be delivered Bite Squad cancelled the order with no explanation but left the $139 charge on my credit card and say it can take up to 6 DAYS to credit the money back. I will NEVER and I mean EVER order from them again.
Ordered food at 430 it's now 7 called to get refund .called store that ordered with to inform them and they told me to come get it myself because bite squad never shows up for orders. Don't waste ur time even ordering . Call Uber eats or Doordarshan, or just drive save you the frustration with them . Hopefully I get my refund.
The most horrible service I have ever had lately. I’ve placed four orders in the past two months and they have all been an hour and a half to two hours late.Drivers are allowed not to answer the phone when their boss is calling and they are allowed to refuse to pick up an order. Bite squad used to be good now they are horrible!!!
Terrible customer service. I should have known to use uber eats or grub hub. You won't get your food on time or hot, and they don't make it right. Restaurants should turn off bite squads service.
Ridiculous service. After almost two hours waiting for our food and several phone calls to them, including a call where they told us our food had been picked up and would be there shortly, they call and tell us they have no drivers.AVOID this food delivery wannabe
I ordered food from firehouse subs through bite squad never got my order but my credit card was charged. The store doesn't answer the phone.E-mailed and called bite squad customer service no answer
Restaurantji Recommends
I placed an order and 1.5 hours later I went into chat and asked the status. I was informed the driver refused the order. No one ever reached out to let me know AMD my partner and I were left without dinner. By far the worst delivery service I've ever experienced.
I don't know why I continue to put myself through the madness with Bite Squad! Food ALWAYS arrives at minimum an hour AFTER your estimated time. My current wait is 2 hours. They always say the driver will make sure the food that was prepared hours ago will be fresh when they pick it up. But let's face it, they don't care so I always get non quality food that would normally be amazing if eaten within a proper time. I'm just going to delete this app so I don't torture myself any longer. I never have this issue with Door Dash. So I guess they will be my go to.
Basically the same as everyone else is putting here. First time in Tampa Florida ordered some food didn't realize it was being delivered by the bite squad but over an hour and a half later food still wasn't delivered called the restaurant three or four times then they said it was picked up 40 minutes prior and the restaurant is only 5 minutes down the road and still didn't have our food. Fraud. Don't use
This is a fraud.Ordered pizza last night 6:51pm, est. delivery 7:30-7:51.The order status on the website never changed. At 7:45pm it still showed "order is being prepared."I called the restaurant and was told they had no record of my order. Attempted to call the 800# for bitesquad and although there was no one ahead of me in line, I sat on hold for 20 minutes. I now receive confirmation in my email that this phone is NOT AVAILABLE FOR CUSTOMERS.So since there was no reason to believe our food would come, we cooked dinner. At 8:15pm, 30 minutes AFTER our delivery window and 90 minutes after we ordered, a driver showed up. We told him the order was cancelled and we would not take delivery.Of course, this company refuses to refund my money for a service never provided.
Horrible customer service from both companies. The pizza we received was cold and smooshed, inedible. We called the restaurant Shaner’s pizza in sarasota and they said they could do nothing and we had to call bite squad. Bite squad said the same and there was nothing they could do even though our pizza was delivered late and cold. We will be using neither service again- Bite squad or Shaner’s pizza. This is supposed to be a convenience we pay extra for to have delivered and both companies blame the other for the poor quality or service. Sad.
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