Be very afraid. They automatticaly have switched membership to "auto-renewal" whether you want to or not. We caught it before renewal and requested to be taken off 'Auto-renewal" and on our recent Visa statement find that they billed us the membership fee. We did not want to continue membership and told them so way before the billing date. Don't buy its stock as revenue is probably overly inflated.
Sue Jeong
Best cake orders in low price range
Elizabeth W.
Can I just say, if the teammates at this BJ's get any nicer I am moving in just so I can interact with them every day. I asked the young lady b hind the deli counter about sliced roast beef, not only did she slice the roast beef but she pointed out there was a coupon for it then she went and got scissors to cut the coupon out for me. Then I go up to check out I had bought a few things I also had picked up the coupon book, saved about $15. But picked up the wrong olive oil. The young man at the check out quickly sprinted to the end cap grabbed the correct on and did so without skipping a beat and had me on my way. I love this store.
Bethany W.
The manager at the tire shop is unprofessional and SEXIST it seems, here's my Horrible experience. I arrived to the shop and helped an old man into the store (and out because he didn't see the no propane tanks in store) I walked in and mentioned I had spoke to someone on the phone earlier in the week about tires for my car. The manager was making rude facial expressions at me while I was just simply stating that fact.. before he even LOOKED OR ASKED the tire I needed. There was another man in the store who i let go ahead of me because i could tell this might take a minute. He handled the customer and I repeated my question and he STILL made rude facial expressions... I'm almost positive its because I'm a woman. The MANAGER made me uncomfortable by by the way he was speaking and looking at me. No matter how silly the question (I was about pricing and price matching) you should be able to control your facial expressions as manager. On this note - I went to firestone and they beat the price I wanted minus the facial expressions and rude tones. Please take your business else where; even when I showed the price I wanted (at firestone) he rudely let me know they have nothing for that price there. I only came here because the man on the phone was SO kind! I must have called the wrong store - however you can be polite even if you don't offer price matching or cant and do what I wanted as a customer. I will & did take my business else where; where I'm not being spoken down to and literally looked down at. I hope this man gets the help he needs to have a better day. We all have bad days but it should NOT rub off onto your customers who are asking questions. The only other explanation is this man was sexist and was making these facial expressions and being so short because he thought I was incompetent. This being said DO BETTER WITH WHO YOU HIRE BJ's. I have been a member for 3 years and this is 100% not acceptable and I will be canceling my membership.
R T.
Purchased 4 tires here, over 1000 dollars, which were to come with lifetime balancing and rotation. However they always have excuses why they can't do the rotation and balance. I have stopped by numerous times, even when bays where empty to be told can't do it. Headed to dealer to get it done. They lost my membership over this.
Sydnee A.
Absolutely love Tamica's killer dance moves and upbeat energy at the door! Keep it up girl! You always put a smile on my face!
Victor L.
On September 25th I ordered a television set from BJs that was supposed to be delivered by the end of September. When early in October it had not arrived I initiated a number of inquiries with BJs to get an in transit alert status and promise delivery date. Although I was promised updates several times I never received any, and finally on October 25th I cancelled the order and was told that the cancellation was confirmed and my account would be credited within three to five days. It wasn't. When I hadn't received a credit on October 30th I called and this time I was given a cancellation number and told that the cancellation would be credited to my account in three days. It wasn't. On November 4th I called again and none of what I had been told was apparently updated in their system, and this time I was told that an "internal ticket number" for investigation was generated and I would be given an update on November 7th. It seems that BJs wants the carrier to pay for the lost TV before they give their customer a refund on the charge! Since I ordered the TV on 25 September and it was never delivered since then in spite of my inquiries and follow ups, I made it clear I wanted a refund as I finally purchased a TV from another source. I'll be following up with my credit card company to contest the charge.
Jeremy T.
Good deals! You can save a lot - esp with their fliers. Wish it was closer and easier to get in/out of, though.
Timothy J Richardson
self checkout is all they use it seems now....I spent my last cent at BJ's....COSTCO I hope does not do the same.
I ordered the steak, and it was a cheap cut. Cooked to desired temp. Rice was off in taste. Salad was very good.
James B.
Absolutely finished with BJ's Wholesale Club over terrible customer service. I purchased cafe lights from them online because the local store was out of stock. Needed to return to return excess (three boxes out of eight); was told by store employees the best way to return an online-purchased item was through the store because the refund was quicker. But when I did that, the store refused to refund the entire purchase price. I paid $135 and change; they refunded $128.37. The supervisor on duty told me that my shipping costs were not refundable per company policy. When I went home and looked, the policy I found said they would not pay RETURN shipping. Just disgusting, beating me out of $7 over shipping which I paid because the store was out of stock. See ya later, like never, BJ's...
James I.
Otto (Simpsons): Looks at title. False Advertising man.. Anyhoo, BJ Wholesale's is a warehouse/bulk grocery store that requires an annual membership to patronize. they specialize in multipacks of many items. They have a separate Liquor store right next door for your party needs. I dont really need their services much, but I buy meat in bulk here since it can add up quite fast at other places. I like their selection of cakes more than Publix. They have mousse cakes for around $12-13 that are pretty tasty, along with some of those cheesecake samplers and some sheet cakes. They also have a gas station that is on average 30 cents less than the basic unleaded price at nearby competing gas stations. With recent world events, I've started filling up here- I save $4-5 bucks since my capacity is only 12 gallons. If you have a SUV or big truck, it would be wise to fill gas here. The employees are nice here. I've returned stuff effortlessly and never had any incident. Cons. They used to have Nancy's spirals in the appetizer section, but they stopped carrying it in recent years. Bummer! One inherent problem with warehouse type places is that the amount of variety is less compared to WM/Target/Publix. They may have only regular flavors of certain items, but not the flavor you like. Also, they need better ready made "Grab and go" meals. They have basically some rotisserie chickens and thats it. This plaza doesn't really have any dedicated restaurants so it would be nice if BJ could step up. (There is an Indian grocery in the same plaza but thats a bit expensive plus some folks may not like that type of food.)
Crystal Coleman-Johnson
The gas prices are awesome!!!
Dawn Permenter
awesome customer service. clean store and has what I want. great deals !!!
Be very afraid. They automatticaly have switched membership to "auto-renewal" whether you want to or not. We caught it before renewal and requested to be taken off 'Auto-renewal" and on our recent Visa statement find that they billed us the membership fee. We did not want to continue membership and told them so way before the billing date. Don't buy its stock as revenue is probably overly inflated.
Best cake orders in low price range
Can I just say, if the teammates at this BJ's get any nicer I am moving in just so I can interact with them every day. I asked the young lady b hind the deli counter about sliced roast beef, not only did she slice the roast beef but she pointed out there was a coupon for it then she went and got scissors to cut the coupon out for me. Then I go up to check out I had bought a few things I also had picked up the coupon book, saved about $15. But picked up the wrong olive oil. The young man at the check out quickly sprinted to the end cap grabbed the correct on and did so without skipping a beat and had me on my way. I love this store.
The manager at the tire shop is unprofessional and SEXIST it seems, here's my Horrible experience. I arrived to the shop and helped an old man into the store (and out because he didn't see the no propane tanks in store) I walked in and mentioned I had spoke to someone on the phone earlier in the week about tires for my car. The manager was making rude facial expressions at me while I was just simply stating that fact.. before he even LOOKED OR ASKED the tire I needed. There was another man in the store who i let go ahead of me because i could tell this might take a minute. He handled the customer and I repeated my question and he STILL made rude facial expressions... I'm almost positive its because I'm a woman. The MANAGER made me uncomfortable by by the way he was speaking and looking at me. No matter how silly the question (I was about pricing and price matching) you should be able to control your facial expressions as manager. On this note - I went to firestone and they beat the price I wanted minus the facial expressions and rude tones. Please take your business else where; even when I showed the price I wanted (at firestone) he rudely let me know they have nothing for that price there. I only came here because the man on the phone was SO kind! I must have called the wrong store - however you can be polite even if you don't offer price matching or cant and do what I wanted as a customer. I will & did take my business else where; where I'm not being spoken down to and literally looked down at. I hope this man gets the help he needs to have a better day. We all have bad days but it should NOT rub off onto your customers who are asking questions. The only other explanation is this man was sexist and was making these facial expressions and being so short because he thought I was incompetent. This being said DO BETTER WITH WHO YOU HIRE BJ's. I have been a member for 3 years and this is 100% not acceptable and I will be canceling my membership.
Purchased 4 tires here, over 1000 dollars, which were to come with lifetime balancing and rotation. However they always have excuses why they can't do the rotation and balance. I have stopped by numerous times, even when bays where empty to be told can't do it. Headed to dealer to get it done. They lost my membership over this.
Absolutely love Tamica's killer dance moves and upbeat energy at the door! Keep it up girl! You always put a smile on my face!
On September 25th I ordered a television set from BJs that was supposed to be delivered by the end of September. When early in October it had not arrived I initiated a number of inquiries with BJs to get an in transit alert status and promise delivery date. Although I was promised updates several times I never received any, and finally on October 25th I cancelled the order and was told that the cancellation was confirmed and my account would be credited within three to five days. It wasn't. When I hadn't received a credit on October 30th I called and this time I was given a cancellation number and told that the cancellation would be credited to my account in three days. It wasn't. On November 4th I called again and none of what I had been told was apparently updated in their system, and this time I was told that an "internal ticket number" for investigation was generated and I would be given an update on November 7th. It seems that BJs wants the carrier to pay for the lost TV before they give their customer a refund on the charge! Since I ordered the TV on 25 September and it was never delivered since then in spite of my inquiries and follow ups, I made it clear I wanted a refund as I finally purchased a TV from another source. I'll be following up with my credit card company to contest the charge.
Good deals! You can save a lot - esp with their fliers. Wish it was closer and easier to get in/out of, though.
self checkout is all they use it seems now....I spent my last cent at BJ's....COSTCO I hope does not do the same.
supply and staff are the best.
Restaurantji Recommends
I ordered the steak, and it was a cheap cut. Cooked to desired temp. Rice was off in taste. Salad was very good.
Absolutely finished with BJ's Wholesale Club over terrible customer service. I purchased cafe lights from them online because the local store was out of stock. Needed to return to return excess (three boxes out of eight); was told by store employees the best way to return an online-purchased item was through the store because the refund was quicker. But when I did that, the store refused to refund the entire purchase price. I paid $135 and change; they refunded $128.37. The supervisor on duty told me that my shipping costs were not refundable per company policy. When I went home and looked, the policy I found said they would not pay RETURN shipping. Just disgusting, beating me out of $7 over shipping which I paid because the store was out of stock. See ya later, like never, BJ's...
Otto (Simpsons): Looks at title. False Advertising man.. Anyhoo, BJ Wholesale's is a warehouse/bulk grocery store that requires an annual membership to patronize. they specialize in multipacks of many items. They have a separate Liquor store right next door for your party needs. I dont really need their services much, but I buy meat in bulk here since it can add up quite fast at other places. I like their selection of cakes more than Publix. They have mousse cakes for around $12-13 that are pretty tasty, along with some of those cheesecake samplers and some sheet cakes. They also have a gas station that is on average 30 cents less than the basic unleaded price at nearby competing gas stations. With recent world events, I've started filling up here- I save $4-5 bucks since my capacity is only 12 gallons. If you have a SUV or big truck, it would be wise to fill gas here. The employees are nice here. I've returned stuff effortlessly and never had any incident. Cons. They used to have Nancy's spirals in the appetizer section, but they stopped carrying it in recent years. Bummer! One inherent problem with warehouse type places is that the amount of variety is less compared to WM/Target/Publix. They may have only regular flavors of certain items, but not the flavor you like. Also, they need better ready made "Grab and go" meals. They have basically some rotisserie chickens and thats it. This plaza doesn't really have any dedicated restaurants so it would be nice if BJ could step up. (There is an Indian grocery in the same plaza but thats a bit expensive plus some folks may not like that type of food.)
The gas prices are awesome!!!
awesome customer service. clean store and has what I want. great deals !!!