I wonder if this management u Festa’s how much business they are losing by being short staffed / slow during peak times.
It’s 12:20 on a weekday. Line is out the door and 2 people are in charge of the whole restaurant plus the takeouts. That’s prepping the food, ringing up, handing out app orders etc.
People are continuously walking by, seeing the line, and just walking right back out. The line is long - not the issue - it’s also not moving. Three people got in line and left five mins later after they hadn’t moved. I’m at 15 mins so far and less than half the line in front of me has moved.
Why is this location always so slow???
Atmosphere: 3
Food: 3
Service: 1
Robert Misener
Arrived 2.5 hours before closing: Out of shredded cheese, out of steak, dry beans, no forks, employees drinking (soda/water I guess) in the food prep area. Corner of a plastic bag in my bowl. Asked for a manager to provide feedback as a courtesy- he cared 0%. Chipotle lost a long time customer due to this experience.
Atmosphere: 2
Food: 2
Service: 1
Ty Colby
This is the absolute worst chipotle in the state of Florida. Not 12 or three but four times in a row now they are out of items like rice, cheese, pico. These are items that are in every single meal burrito bowl or taco. My wife tried to order white rice, which they said they only had for online orders as she was standing in the store and they would not take her order for it said she had to go online. The staff is absolutely horrible and doesn’t give a damn about any of their customers. They always have a nasty attitude.
Mats Zeilfelder
The staff was amazing and the service was super fast.
Atmosphere: 5
Food: 5
Service: 5
natnael abraham
The staff was amazing, so welcoming and kind. Gave very good portion of food as well.
Daniel Chen
Great customer service, quick and friendly.
Atmosphere: 5
Food: 5
Service: 5
Mitchell Gunderson
Super great staff and very clean
Carson Yonker
This place has really turned around. It’s quick, and all the food is prepped well! Alex was super friendly with all customers! I highly recommend giving it a shot again even if you’ve had a bad experience!! Lots of new management!
I’ll start off by saying this has always been my least favorite location. Portions are always so small and they are always out of stuff. This time, I stood in line for 20 minutes while the guy that was supposed to be on the line was nowhere to be found. Ended up having a line of 20 people behind me until he finally showed back up. When he started making my bowl. Everything was empty on line. No steak, no queso, no quac. There was a man cutting up steak behind him but the guy had the audacity to say they are out of steak. I settled for the chicken. Get to the register and they couldn’t take my Chipotle app coupon for chips and queso because the guy hit the wrong button. Overall, I spent 45 min inside getting a bowl to go and ended up leaving with something I didn’t even want and paid more than I expected because the coupon was messed up. To top it all off, there were 4 other employees all standing there while nobody was making our bowls. They could have jumped on the line even if it wasn’t there job at the moment.
Service: 1
deseocar1
Granted I know it was around 1:30 busy hour but all the tables were dirty every single one. The guy making orders to go would make five orders and then bag them instead of bagging them as he went along holding back a line of people that are trying to do mobile deliveries. I understand that the customer in front of you get priority but not 10 of them over one of me. Along with many other in the South Tampa area need to get a control of their mobile side.
Not only that but they care more about their bottom line dollar then they care about service because they don't even have a real person to reply back to you on the review.
I should know because when I ran a shop I was the one replying to the reviews personally and making sure I fixed the issue here is an automated system that just goes ahead and tells you to go to their website so you can talk to them in private because they don't want the rest of the world to see what the issue is and how to resolve it.
Moe's is better never have I ever been soo upset.
Atmosphere: 1
Food: 1
Service: 1
Dennis Young
Place was not clean, bathrooms a mess, kitchen slopped up, and employees were not friendly.
Atmosphere: 2
Food: 3
Service: 2
Jaime Calle
Food was not fresh, they did have enough chicken so they try to give me the bottom burn not good service the card rider is old and takes like 5 min to charge your card
Atmosphere: 2
Food: 2
Service: 2
Lexx Rines
Had to wait 15 minutes after my pickup time, even though the app said it was ready the whole time. Guac on my bowl is BROWN, I had to scoop it out to make the food edible. Horrible place
I wonder if this management u Festa’s how much business they are losing by being short staffed / slow during peak times.
It’s 12:20 on a weekday. Line is out the door and 2 people are in charge of the whole restaurant plus the takeouts. That’s prepping the food, ringing up, handing out app orders etc.
People are continuously walking by, seeing the line, and just walking right back out. The line is long - not the issue - it’s also not moving. Three people got in line and left five mins later after they hadn’t moved. I’m at 15 mins so far and less than half the line in front of me has moved.
Why is this location always so slow???
Atmosphere: 3
Food: 3
Service: 1
Arrived 2.5 hours before closing: Out of shredded cheese, out of steak, dry beans, no forks, employees drinking (soda/water I guess) in the food prep area. Corner of a plastic bag in my bowl. Asked for a manager to provide feedback as a courtesy- he cared 0%. Chipotle lost a long time customer due to this experience.
Atmosphere: 2
Food: 2
Service: 1
This is the absolute worst chipotle in the state of Florida. Not 12 or three but four times in a row now they are out of items like rice, cheese, pico. These are items that are in every single meal burrito bowl or taco. My wife tried to order white rice, which they said they only had for online orders as she was standing in the store and they would not take her order for it said she had to go online. The staff is absolutely horrible and doesn’t give a damn about any of their customers. They always have a nasty attitude.
The staff was amazing and the service was super fast.
Atmosphere: 5
Food: 5
Service: 5
The staff was amazing, so welcoming and kind. Gave very good portion of food as well.
Great customer service, quick and friendly.
Atmosphere: 5
Food: 5
Service: 5
Super great staff and very clean
This place has really turned around. It’s quick, and all the food is prepped well! Alex was super friendly with all customers! I highly recommend giving it a shot again even if you’ve had a bad experience!! Lots of new management!
Atmosphere: 5
Food: 5
Service: 5
Love this place. Always good service and portions
Atmosphere: 5
Food: 5
Service: 5
Place was sick
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I’ll start off by saying this has always been my least favorite location. Portions are always so small and they are always out of stuff. This time, I stood in line for 20 minutes while the guy that was supposed to be on the line was nowhere to be found. Ended up having a line of 20 people behind me until he finally showed back up. When he started making my bowl. Everything was empty on line. No steak, no queso, no quac. There was a man cutting up steak behind him but the guy had the audacity to say they are out of steak. I settled for the chicken. Get to the register and they couldn’t take my Chipotle app coupon for chips and queso because the guy hit the wrong button. Overall, I spent 45 min inside getting a bowl to go and ended up leaving with something I didn’t even want and paid more than I expected because the coupon was messed up. To top it all off, there were 4 other employees all standing there while nobody was making our bowls. They could have jumped on the line even if it wasn’t there job at the moment.
Service: 1
Granted I know it was around 1:30 busy hour but all the tables were dirty every single one. The guy making orders to go would make five orders and then bag them instead of bagging them as he went along holding back a line of people that are trying to do mobile deliveries. I understand that the customer in front of you get priority but not 10 of them over one of me. Along with many other in the South Tampa area need to get a control of their mobile side.
Not only that but they care more about their bottom line dollar then they care about service because they don't even have a real person to reply back to you on the review.
I should know because when I ran a shop I was the one replying to the reviews personally and making sure I fixed the issue here is an automated system that just goes ahead and tells you to go to their website so you can talk to them in private because they don't want the rest of the world to see what the issue is and how to resolve it.
Moe's is better never have I ever been soo upset.
Atmosphere: 1
Food: 1
Service: 1
Place was not clean, bathrooms a mess, kitchen slopped up, and employees were not friendly.
Atmosphere: 2
Food: 3
Service: 2
Food was not fresh, they did have enough chicken so they try to give me the bottom burn not good service the card rider is old and takes like 5 min to charge your card
Atmosphere: 2
Food: 2
Service: 2
Had to wait 15 minutes after my pickup time, even though the app said it was ready the whole time. Guac on my bowl is BROWN, I had to scoop it out to make the food edible. Horrible place
Atmosphere: 1
Food: 1
Service: 1
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