Came to get ice cream with friends and non of the workers were wearing gloves , even the girl in the back preparing the topping was scooping out topping to Reddit and she had no gloves on . It’s so unsanitary to have your hand inside the bins and no gloves . Other cold stone I’ve been to had gloves. This is gross!!! The person that was refilling the toppings hen brought them to the front then she put the gloves on but when she was taking the candy off the wrapper she took it off with her bare hand then searched her nose! I’m disgusted
Cayla Duckworth
How are you out of whipped cream? Are you kidding me? What a horrible crappy establishment to begin with- and then to be out of whipped cream is absolutely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Yunia Venero
I Was there with my family couple of days after hurricaneMilton. My family and I ate chocolate ice cream and unfortunately the next morning we woke up with diarrhea. We are not lactose intolerant and this has never happened in the all the years that I have visited.
Atmosphere: 1
Food: 1
Service: 1
Andres Trujillo
I recently visited this ice cream shop and was shocked by the poor customer service. A woman in front of me ordered three ice creams and asked politely for a cup of water for her child. Instead of accommodating this simple request, the cashier responded rudely, implying she should buy a bottle of water instead. She asked again, likely to clean her child’s face, only to receive the same snarky response. It was embarrassing to watch, and I felt bad for her.
I understand that younger staff may lack experience with customer service, but if someone is having a rough day, they should consider stepping back rather than letting it impact customers. Hopefully, the management addresses this to make future experiences better.
Atmosphere: 1
Food: 5
Service: 1
M S
They redeemed my Birthday BOGO rewards but wouldn’t apply it to my order so I had to pay full price & lost the reward. Staff was rude. No indoor seating. Cold Stone has gone down hill.
Atmosphere: 1
Food: 1
Service: 1
Taylen Foster
The employees are rude. I’ve been getting the same order for almost 20 years and this was the worst I’ve ever gotten. Tasted frost bitten. Pie crust was crushed into crumbs. I’ll drive to south Tampa before I go back to this dump
Atmosphere: 1
Food: 1
Service: 1
Deus Beowulf
Ordered from here and there was wax paper in the ice cream. Wife ended up swallowing a good portion but was able to bring some back up. BE CAREFUL if you order for kids or older adults. Good luck!
Food: 1
Kara Cooper
How do you "run out" of the ONLY NON-DAIRY ice-cream option you have. Do better Cold Stone.
Food: 1
Malak Abdulhussein
Literally called so many times and no one ever picks up the phone ?
Service: 1
Amanda Z
Place closed early with a hand-written sign on door. If the employees are making time and a half due to holiday, I would strongly reconsider if I was management or corporate. They just turned away business from multiple families after movies ended the last 20 min of close because they said they would be “stuck there until 11:30pm. What a shame to be turning away business, why be open at all?
Nice creamery. They were out of a lot of flavors. This was our first stop. One would think they would be stocked up since they are next to the movie theaters. What we got was very good. There is no seating inside. There were diur tables but only five chairs. Two tables were dirty and one was using four of the chairs. This was not good for their location.
Atmosphere: 5
Food: 5
Service: 5
Susan G
Employees were sitting on the floor behind the counter when we entered. It was about 2 minutes before someone acknowledged us. The employee got the order incorrect and did not mix the orders well.
Atmosphere: 2
Food: 4
Service: 2
Lucy
Please make more waffle cones. They never seem to have any when I go. Thanks.
BATU MU O
Jan 28 6.50 pm around. You have employees who spend time joking and chatting and laughing and having fun instead of preparing orders. I am a package delivery driver and if you have any doubts about my comment please watch the footage and review your employees
Came to get ice cream with friends and non of the workers were wearing gloves , even the girl in the back preparing the topping was scooping out topping to Reddit and she had no gloves on . It’s so unsanitary to have your hand inside the bins and no gloves . Other cold stone I’ve been to had gloves. This is gross!!! The person that was refilling the toppings hen brought them to the front then she put the gloves on but when she was taking the candy off the wrapper she took it off with her bare hand then searched her nose! I’m disgusted
How are you out of whipped cream? Are you kidding me? What a horrible crappy establishment to begin with- and then to be out of whipped cream is absolutely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
I Was there with my family couple of days after hurricaneMilton. My family and I ate chocolate ice cream and unfortunately the next morning we woke up with diarrhea. We are not lactose intolerant and this has never happened in the all the years that I have visited.
Atmosphere: 1
Food: 1
Service: 1
I recently visited this ice cream shop and was shocked by the poor customer service. A woman in front of me ordered three ice creams and asked politely for a cup of water for her child. Instead of accommodating this simple request, the cashier responded rudely, implying she should buy a bottle of water instead. She asked again, likely to clean her child’s face, only to receive the same snarky response. It was embarrassing to watch, and I felt bad for her.
I understand that younger staff may lack experience with customer service, but if someone is having a rough day, they should consider stepping back rather than letting it impact customers. Hopefully, the management addresses this to make future experiences better.
Atmosphere: 1
Food: 5
Service: 1
They redeemed my Birthday BOGO rewards but wouldn’t apply it to my order so I had to pay full price & lost the reward. Staff was rude. No indoor seating. Cold Stone has gone down hill.
Atmosphere: 1
Food: 1
Service: 1
The employees are rude. I’ve been getting the same order for almost 20 years and this was the worst I’ve ever gotten. Tasted frost bitten. Pie crust was crushed into crumbs. I’ll drive to south Tampa before I go back to this dump
Atmosphere: 1
Food: 1
Service: 1
Ordered from here and there was wax paper in the ice cream. Wife ended up swallowing a good portion but was able to bring some back up. BE CAREFUL if you order for kids or older adults. Good luck!
Food: 1
How do you "run out" of the ONLY NON-DAIRY ice-cream option you have. Do better Cold Stone.
Food: 1
Literally called so many times and no one ever picks up the phone ?
Service: 1
Place closed early with a hand-written sign on door. If the employees are making time and a half due to holiday, I would strongly reconsider if I was management or corporate. They just turned away business from multiple families after movies ended the last 20 min of close because they said they would be “stuck there until 11:30pm. What a shame to be turning away business, why be open at all?
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Nice creamery. They were out of a lot of flavors. This was our first stop. One would think they would be stocked up since they are next to the movie theaters. What we got was very good. There is no seating inside. There were diur tables but only five chairs. Two tables were dirty and one was using four of the chairs. This was not good for their location.
Atmosphere: 5
Food: 5
Service: 5
Employees were sitting on the floor behind the counter when we entered. It was about 2 minutes before someone acknowledged us. The employee got the order incorrect and did not mix the orders well.
Atmosphere: 2
Food: 4
Service: 2
Please make more waffle cones. They never seem to have any when I go. Thanks.
Jan 28 6.50 pm around. You have employees who spend time joking and chatting and laughing and having fun instead of preparing orders. I am a package delivery driver and if you have any doubts about my comment please watch the footage and review your employees
Great service very happy good
Atmosphere: 5
Food: 5
Service: 5
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