Tina (asst manager) was SO great with customer service. Coming from 10 years in retail store management I would hire her in a heartbeat. My first time trying the berry sangria refresher: and she made both the drink and food better than expected. Both my wife and friend had great experiences as well. Always a great place to go right after my drs. Or pharmacy pick up.
Atmosphere: 5
Food: 5
Service: 5
layla cosme
The store manager is so unprofessional, I asked for an iced Matcha she made it. She didn’t even mix it properly or all the way when I asked for them to remake it she came to my car and banged on my window then try to tell me that it was made correctly went back with an attitude, came back In one second saying she made a whole new drink still missed my caramel drizzle and then when I go back in the store, she didn’t even have identity to look back or say sorry Worst Dunkin ever…
Atmosphere: 1
Food: 1
Service: 1
Sabrina Dickey
I EAT THERE 😋 ALL THE TIME
Atmosphere: 5
Food: 5
Service: 5
Elisabella Pease
Every time i order the hash-browns they taste like they were scraped off the bottom of the oven. They are not appetizing. Please clean your oven or something
Food: 1
Elizabeth Taylor-Williams
It’s very sad as I have visited this location many times before and something definitely has changed. The bathroom was very nasty. Wished I went in there before we ordered. The cook placed order on the counter and it fell to the floor. They had to remake the order. The girl in the back kept eating while preparing our meals. All of the cups of coffee ordered were not hot. Both Vanilla bean was discussing in taste. Ordered bagels and was given croissants. Informed staff that my meal needed to be halal yet they place it in bag with other meals that contained pork. Praying we don’t get sick from this place.
Atmosphere: 1
Food: 1
Service: 1
Zuly
The young women that were working there were very professional and super nice. Made sure that I liked my drink and the services was fast.
Atmosphere: 5
Food: 5
Service: 5
A2L
Left off a sandwich that we paid for. So we turned back around and went and got it. Once we got on the highway, then we noticed, we were also missing a hash brown. We stop here frequently when we're passing through tampa, but no more. Check your receipts and don't be in a hurry better yet. Don't stop here.
Atmosphere: 3
Food: 1
Service: 1
Madison \u0026 Zachary Hart
DONT ORDER THROUGH APP!!!! THEY ARE COMPLETELY INCOMPETENT AND INCAPABLE OF GETTING AN ORDER RIGHT!!!!!! Today they sent me the wrong bagel even though it specifies it on the receipt stapled to my bag, so i got a refund, re-ordered it, and got a different bagel that was still incorrect with no refund. Just order from Panera or something if you’re ordering virtually.
Atmosphere: 1
Food: 1
Service: 1
D Z
Disappointed with the lack of attention to basic service details. Frustrating experience that should be easy to avoid.
I was handed an iced drink in the drive thru with no straw. What am I supposed to do during the entire car ride just stare at it?
I asked for a toasted bagel but there was nothing toasted about it, just an untoasted bagel.
The hash browns were placed at the bottom of the bag with everything else on top so they turned into a ball of mush.
On top of that the ketchup packets were soiled. That is careless and unsanitary.
When I asked for butter they acted like they could not spare any as if this small amount is enough for an entire bagel.
These are basic things that should not keep happening. Do better.
Food: 1
Service: 1
Bill Kenny
Great Service Great French Crellars Great environment
Always messing up orders no matter what day or time you go.
Double check your food and drinks.
Atmosphere: 1
Food: 1
Service: 1
Janet Helms
The customer service was excellent by the staff members working at the time. The staff very friendly helpful and our food and drinks were perfect. Order was quick and tasty
Atmosphere: 5
Food: 5
Service: 5
Elizabeth C
This is my doughnuts before I even touched them. Staff was nice but definitely didn’t expect a missing chunk out of my doughnuts. Would’ve went back but I was in a hurry but this was super annoying. I will check my food before I drive away next time.
Atmosphere: 4
Food: 1
Service: 2
Nichole Green
This morning I came in like always on Saturday and the service of the front counter was very nasty. I asked for my milk in my coffee , I received and irritated look for that. Everyone else from drive through is receiving there order I'm still waiting. When I asked she checked slide my food on the counter, I asked for a bag the manager in the drive through, had a attitude as well!! If this is the service Im receiving when I am spending my money , I will no longer return. Also I always leave a tip!! Customer service is everything, they need re training in that area
Atmosphere: 2
Food: 2
Service: 2
Keon Daniels
Ordered from Uber Eats and they forgot a whole sandwich like how you forget a whole sandwich i could see a condiment and the other 2 sandwiches were burnt that I ordered.
Tina (asst manager) was SO great with customer service. Coming from 10 years in retail store management I would hire her in a heartbeat. My first time trying the berry sangria refresher: and she made both the drink and food better than expected. Both my wife and friend had great experiences as well. Always a great place to go right after my drs. Or pharmacy pick up.
Atmosphere: 5
Food: 5
Service: 5
The store manager is so unprofessional, I asked for an iced Matcha she made it. She didn’t even mix it properly or all the way when I asked for them to remake it she came to my car and banged on my window then try to tell me that it was made correctly went back with an attitude, came back In one second saying she made a whole new drink still missed my caramel drizzle and then when I go back in the store, she didn’t even have identity to look back or say sorry Worst Dunkin ever…
Atmosphere: 1
Food: 1
Service: 1
I EAT THERE 😋 ALL THE TIME
Atmosphere: 5
Food: 5
Service: 5
Every time i order the hash-browns they taste like they were scraped off the bottom of the oven. They are not appetizing. Please clean your oven or something
Food: 1
It’s very sad as I have visited this location many times before and something definitely has changed. The bathroom was very nasty. Wished I went in there before we ordered.
The cook placed order on the counter and it fell to the floor. They had to remake the order. The girl in the back kept eating while preparing our meals. All of the cups of coffee ordered were not hot. Both Vanilla bean was discussing in taste. Ordered bagels and was given croissants.
Informed staff that my meal needed to be halal yet they place it in bag with other meals that contained pork. Praying we don’t get sick from this place.
Atmosphere: 1
Food: 1
Service: 1
The young women that were working there were very professional and super nice. Made sure that I liked my drink and the services was fast.
Atmosphere: 5
Food: 5
Service: 5
Left off a sandwich that we paid for. So we turned back around and went and got it. Once we got on the highway, then we noticed, we were also missing a hash brown. We stop here frequently when we're passing through tampa, but no more. Check your receipts and don't be in a hurry better yet. Don't stop here.
Atmosphere: 3
Food: 1
Service: 1
DONT ORDER THROUGH APP!!!! THEY ARE COMPLETELY INCOMPETENT AND INCAPABLE OF GETTING AN ORDER RIGHT!!!!!! Today they sent me the wrong bagel even though it specifies it on the receipt stapled to my bag, so i got a refund, re-ordered it, and got a different bagel that was still incorrect with no refund. Just order from Panera or something if you’re ordering virtually.
Atmosphere: 1
Food: 1
Service: 1
Disappointed with the lack of attention to basic service details. Frustrating experience that should be easy to avoid.
I was handed an iced drink in the drive thru with no straw. What am I supposed to do during the entire car ride just stare at it?
I asked for a toasted bagel but there was nothing toasted about it, just an untoasted bagel.
The hash browns were placed at the bottom of the bag with everything else on top so they turned into a ball of mush.
On top of that the ketchup packets were soiled. That is careless and unsanitary.
When I asked for butter they acted like they could not spare any as if this small amount is enough for an entire bagel.
These are basic things that should not keep happening.
Do better.
Food: 1
Service: 1
Great Service
Great French Crellars
Great environment
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always messing up orders no matter what day or time you go.
Double check your food and drinks.
Atmosphere: 1
Food: 1
Service: 1
The customer service was excellent by the staff members working at the time. The staff very friendly helpful and our food and drinks were perfect. Order was quick and tasty
Atmosphere: 5
Food: 5
Service: 5
This is my doughnuts before I even touched them. Staff was nice but definitely didn’t expect a missing chunk out of my doughnuts. Would’ve went back but I was in a hurry but this was super annoying. I will check my food before I drive away next time.
Atmosphere: 4
Food: 1
Service: 2
This morning I came in like always on Saturday and the service of the front counter was very nasty. I asked for my milk in my coffee , I received and irritated look for that. Everyone else from drive through is receiving there order I'm still waiting. When I asked she checked slide my food on the counter, I asked for a bag the manager in the drive through, had a attitude as well!! If this is the service Im receiving when I am spending my money , I will no longer return. Also I always leave a tip!! Customer service is everything, they need re training in that area
Atmosphere: 2
Food: 2
Service: 2
Ordered from Uber Eats and they forgot a whole sandwich like how you forget a whole sandwich i could see a condiment and the other 2 sandwiches were burnt that I ordered.
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