Used my points to buy a large cold brew with sweet cold foam at this Fletcher Ave location; it was awful! It tasted like old leftover brewed coffee remade to be sold as cold brew. Asked for my money back and was told they could only give me $4 on a gift card. I showed them on my mobile app that the drink is $5.69 with tax. After some more discussion, they said they would give me a $6 gift card. So, I went to another Dunkin to get a new cold brew with the gift card. When I went to pay, the card didn't work. It was not authorized! Apparently, not only does the Fletcher Ave store cheat on their products, they are also not honorable on refunds.Dungkings for sure...never again!
Atmosphere: 3
Food: 1
Service: 1
Aaronisa Barnes
I placed an order in the app to pick up at the drive thru. When I got to the speaker they told me to drive around, park in front and they would bring it out when it is complete. It was 2 coffees. I parked in front and waited. I saw the drive thru was empty. Several people came out of the store but they never brought the order out. I went inside. The representative at the counter asked me what I was waiting on. I told her a mobile order and my name. She asked the other rep where the order was. She says, “over there”. Rep 1 asked Rep 2 was that all on the order? She said yes. Where my order was sitting they were never going to bring it out. I could’ve stayed in the drive thru and received my order. It made no sense.
Service: 1
Hema Vats
Yesterday I ordered 8 drinks and a dozen donuts from here. When I went to pick up the order, I had to add coconut flavor to my drink. When I told the employee he said that he already made the drinks and he would not add any more. I told him 3, 4 times that I just need to add flavour, every time he said that now he will not add any more. Than I ask him to put one double chocolate donut in a separate bag among the dozen donuts but he couldn't understand it but I repeated this twice and told him that you will have to pay it separately. I said i pay for 12 donuts and i only need 1 donutin a separate bag , what is the problem but another employee came and saw the recipe of my order and said I will have to pay for the donut, I said keep doing it the way you want. But really it was a very bad experience.#bad experience#employee behaviour ?#employee understanding ?
A Garcia
Always great service. Coffee is perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Bacon Egg and Cheese, Egg and Cheese Croissant, Caramel Iced Macchiato, Plain Stuffed Bagel Minis, Hazelnut Iced Coffee, Donuts
Pamela Shelton
Yum to the occasional indulgence, my favorite melt in your mouth doughnut. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Cup Cake
I absolutely love the team this store has especially Trini she’s an amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sausage Egg and Cheese
Sunshine Chicc
Yummy has amazing customer service, thank you 100%
Atmosphere: 5
Food: 5
Service: 5
Matthew Miller
Best Dunkin in town. Staff is friendly and cheerful. Drinks always come out perfect. I literally compair ever other Dunkin to this one.. it's that good! Go here!
Atmosphere: 5
Food: 5
Service: 5
Denean J.
I ordered the same coffee for past 7days, everyday while visiting the area. Xtra large coffee with 4carmel swirl & 1toasted almond Black. Price ranged from $3.61, to $3.81, to $3.46. Coffee was good & I thought service was good but I should not have to verify what I'm being charged for on a daily basis for a $3.00 coffee! I'm going to try the other location on Dale Mabry for the remainder of my stay in the area.
Kathy Santana
The service is terrible and they never give you what you ask for. I don't come to this Dunkin again every time I come it's the same
This is my go-to Dunkin. Super friendly staff and they know their regulars by name.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Bacon Egg and Cheese, Wake-Up Wrap - Bacon Egg and Cheese, Bagels, Egg and Cheese Croissant, Egg and Cheese, Turkey Sausage Egg and Cheese, Sourdough Breakfast Sandwich, Grilled Cheese, Hash Browns, Muffins, Dunkin' Coconut Refreshers, Caramel Iced Macchiato, Chicken Bacon & Cheese Croissant Stuffer, Donuts, Doughnut
Val Val
I've been going to this DD location for 16 years. The crew who served me today at 10:10am is excellent ? Please keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Hash Browns
Jennifer Roche (Jey)
HORRIBLE SERVICE DO NOT GO HERE!!!! Staff will argue with customers. Very dirty. Out of pumpkin on
Atmosphere: 1
Food: 1
Service: 1
Sergio nreben
Good please it's always fast. Drive thru.
Atmosphere: 5
Food: 5
Service: 5
Gretzel Flores
It's disappointing when a simple request like extra sugar turns into a negative experience. I hope you guys address this issue and improve your customer service, I had simply asked for more French vanilla and the worker rudely answered that she already put 2 pumps and that it’s enough in a rude tone, also ordered hash browns with snackin bacon and it tastes raw and horrible. I should have left and asked for a refund this is unacceptable.
Used my points to buy a large cold brew with sweet cold foam at this Fletcher Ave location; it was awful! It tasted like old leftover brewed coffee remade to be sold as cold brew. Asked for my money back and was told they could only give me $4 on a gift card. I showed them on my mobile app that the drink is $5.69 with tax. After some more discussion, they said they would give me a $6 gift card. So, I went to another Dunkin to get a new cold brew with the gift card. When I went to pay, the card didn't work. It was not authorized! Apparently, not only does the Fletcher Ave store cheat on their products, they are also not honorable on refunds.Dungkings for sure...never again!
Atmosphere: 3
Food: 1
Service: 1
I placed an order in the app to pick up at the drive thru. When I got to the speaker they told me to drive around, park in front and they would bring it out when it is complete. It was 2 coffees. I parked in front and waited. I saw the drive thru was empty. Several people came out of the store but they never brought the order out. I went inside. The representative at the counter asked me what I was waiting on. I told her a mobile order and my name. She asked the other rep where the order was. She says, “over there”. Rep 1 asked Rep 2 was that all on the order? She said yes. Where my order was sitting they were never going to bring it out. I could’ve stayed in the drive thru and received my order. It made no sense.
Service: 1
Yesterday I ordered 8 drinks and a dozen donuts from here. When I went to pick up the order, I had to add coconut flavor to my drink. When I told the employee he said that he already made the drinks and he would not add any more. I told him 3, 4 times that I just need to add flavour, every time he said that now he will not add any more. Than I ask him to put one double chocolate donut in a separate bag among the dozen donuts but he couldn't understand it but I repeated this twice and told him that you will have to pay it separately. I said i pay for 12 donuts and i only need 1 donutin a separate bag , what is the problem but another employee came and saw the recipe of my order and said I will have to pay for the donut, I said keep doing it the way you want. But really it was a very bad experience.#bad experience#employee behaviour ?#employee understanding ?
Always great service. Coffee is perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Bacon Egg and Cheese, Egg and Cheese Croissant, Caramel Iced Macchiato, Plain Stuffed Bagel Minis, Hazelnut Iced Coffee, Donuts
Yum to the occasional indulgence, my favorite melt in your mouth doughnut. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
I absolutely love the team this store has especially Trini she’s an amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sausage Egg and Cheese
Yummy has amazing customer service, thank you 100%
Atmosphere: 5
Food: 5
Service: 5
Best Dunkin in town. Staff is friendly and cheerful. Drinks always come out perfect. I literally compair ever other Dunkin to this one.. it's that good! Go here!
Atmosphere: 5
Food: 5
Service: 5
I ordered the same coffee for past 7days, everyday while visiting the area. Xtra large coffee with 4carmel swirl & 1toasted almond Black. Price ranged from $3.61, to $3.81, to $3.46. Coffee was good & I thought service was good but I should not have to verify what I'm being charged for on a daily basis for a $3.00 coffee! I'm going to try the other location on Dale Mabry for the remainder of my stay in the area.
The service is terrible and they never give you what you ask for. I don't come to this Dunkin again every time I come it's the same
Restaurantji Recommends
This is my go-to Dunkin. Super friendly staff and they know their regulars by name.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Bacon Egg and Cheese, Wake-Up Wrap - Bacon Egg and Cheese, Bagels, Egg and Cheese Croissant, Egg and Cheese, Turkey Sausage Egg and Cheese, Sourdough Breakfast Sandwich, Grilled Cheese, Hash Browns, Muffins, Dunkin' Coconut Refreshers, Caramel Iced Macchiato, Chicken Bacon & Cheese Croissant Stuffer, Donuts, Doughnut
I've been going to this DD location for 16 years. The crew who served me today at 10:10am is excellent ? Please keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Hash Browns
HORRIBLE SERVICE DO NOT GO HERE!!!! Staff will argue with customers. Very dirty. Out of pumpkin on
Atmosphere: 1
Food: 1
Service: 1
Good please it's always fast. Drive thru.
Atmosphere: 5
Food: 5
Service: 5
It's disappointing when a simple request like extra sugar turns into a negative experience. I hope you guys address this issue and improve your customer service, I had simply asked for more French vanilla and the worker rudely answered that she already put 2 pumps and that it’s enough in a rude tone, also ordered hash browns with snackin bacon and it tastes raw and horrible. I should have left and asked for a refund this is unacceptable.
Atmosphere: 1
Food: 1
Service: 1