bad customer service will not come back and the chicken was dry
Mike Jones
I’m an Uber Eats Courier. I feel like your pickup instructions are silly, excessive, and borderline rude. I read through some of these reviews and it’s seems like you guys do in fact have a problem with rudeness. Gonna post the pickup instructions couriers see when we get pickups from your restaurant on here for everybody else to see: “No talking on the phone when picking up orders. Please do not use restrooms, only for customers. Please come inside and pickup with phone and order number. Do not forget drinks.”
1. Are we really not allowed to talk on the phone when we pickup from your restaurant? Really? Haha.
2. Are we really not allowed to use that big ole bathroom that’s technically not even in your restaurant? Really? Haha
You guys need to be a little bit nicer.
tcw _
We ordered the chicken sandwich and the chicken came out very dry and overcooked. We nicely asked if it was possible to have it remade, and the chef aggressively tore the sandwich apart in front of us and was very rude. Do not recommend.
Edit: it happened around 4:30pm today. the guy on the register was very nice and understanding but when he told the chef in the back to remake it, he walked from the back and proceeded to call us back over and ripped the sandwich in front of us and was unnecessarily rude.
Joseph Bores
Graze was a great option that we stumbled into! With vegetarian options and high protein options with healthy vegetables, eggs, meats and sides, we were able to refuel after the Raymond James Spartan Race! Terrell helped explain everything and offered his suggestions at the front counter and he NAILED it!
Helen and Sarah were fantastic. It was a busy night and they were on their A game despite the situation. Phenomenal customer service and the food was fantastic. Will be back again!
Kandi Byrd
It would be nice to see indoor tables cleaned a little better, we sat at two and both were sticky…..
Jules Masson
Grabbed lunch on our way to the airport to head back to Boston and was not disappointed! My daughter ordered the crispy chicken sandwich and I ordered the chicken bacon ranch bowl. Both were delicious. Comfortable atmosphere, clean tables and attentive staff. Highly recommend!
Mimi J
Shoutout to Emory! She’s very kind and helpful as she provides great service with a positive attitude!
The oil that the chicken was fried in was definitely old or burnt because all of the chicken had a burnt flavor. I wouldn’t eat here again. I spent $60 for burnt flavored chicken with no seasoning. Couldn’t finish it.
Atmosphere: 3
Food: 2
Service: 3
fashionnerd
Overpriced was expecting higher quality. Got the 1910 burger.
Atmosphere: 5
Food: 3
Service: 3
RAHUL KHANNA
Mediocre eats at best. I was chatting it up with owner’s friend who mentioned the owner as owner walked by, but the owner did not give me any courtesy (even as a customer) - so why would I bother recommending them in return? So if you want “run of the mill” service, waste your hard-earned money here - or save it and go elsewhere.
Update: owner found my cell number and dished his anger at me. Perhaps some may view this as “passionate”, but there is no customer service indication here at this place, so I won’t be back again. Owner, please don’t call or text me again. Thank you.
I took my granddaughter to Graze before taking the Pirate boat. The only thing she liked on the menu was the waffle. So I ordered her a waffle. I was told they were out of waffles. Seriously??? You don’t have flour water eggs and oil?? Unbelievable. Clearly we will never be back.
bad customer service will not come back and the chicken was dry
I’m an Uber Eats Courier. I feel like your pickup instructions are silly, excessive, and borderline rude. I read through some of these reviews and it’s seems like you guys do in fact have a problem with rudeness. Gonna post the pickup instructions couriers see when we get pickups from your restaurant on here for everybody else to see: “No talking on the phone when picking up orders. Please do not use restrooms, only for customers. Please come inside and pickup with phone and order number. Do not forget drinks.”
1. Are we really not allowed to talk on the phone when we pickup from your restaurant? Really? Haha.
2. Are we really not allowed to use that big ole bathroom that’s technically not even in your restaurant? Really? Haha
You guys need to be a little bit nicer.
We ordered the chicken sandwich and the chicken came out very dry and overcooked. We nicely asked if it was possible to have it remade, and the chef aggressively tore the sandwich apart in front of us and was very rude. Do not recommend.
Edit: it happened around 4:30pm today. the guy on the register was very nice and understanding but when he told the chef in the back to remake it, he walked from the back and proceeded to call us back over and ripped the sandwich in front of us and was unnecessarily rude.
Graze was a great option that we stumbled into! With vegetarian options and high protein options with healthy vegetables, eggs, meats and sides, we were able to refuel after the Raymond James Spartan Race! Terrell helped explain everything and offered his suggestions at the front counter and he NAILED it!
Worst burger I’ve ever had. Absolute worst. Tastes terrible.
Mediocre coffee and unclear menu
Helen and Sarah were fantastic.
It was a busy night and they were on their A game despite the situation. Phenomenal customer service and the food was fantastic. Will be back again!
It would be nice to see indoor tables cleaned a little better, we sat at two and both were sticky…..
Grabbed lunch on our way to the airport to head back to Boston and was not disappointed! My daughter ordered the crispy chicken sandwich and I ordered the chicken bacon ranch bowl. Both were delicious. Comfortable atmosphere, clean tables and attentive staff. Highly recommend!
Shoutout to Emory! She’s very kind and helpful as she provides great service with a positive attitude!
Service: 5
Restaurantji Recommends
The oil that the chicken was fried in was definitely old or burnt because all of the chicken had a burnt flavor. I wouldn’t eat here again. I spent $60 for burnt flavored chicken with no seasoning. Couldn’t finish it.
Atmosphere: 3
Food: 2
Service: 3
Overpriced was expecting higher quality. Got the 1910 burger.
Atmosphere: 5
Food: 3
Service: 3
Mediocre eats at best. I was chatting it up with owner’s friend who mentioned the owner as owner walked by, but the owner did not give me any courtesy (even as a customer) - so why would I bother recommending them in return? So if you want “run of the mill” service, waste your hard-earned money here - or save it and go elsewhere.
Update: owner found my cell number and dished his anger at me. Perhaps some may view this as “passionate”, but there is no customer service indication here at this place, so I won’t be back again. Owner, please don’t call or text me again. Thank you.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Tater Tots, 1910 Burger, Sweet Potato Fries
Service is poor… crew needs better training
Atmosphere: 1
Food: 3
Service: 1
I took my granddaughter to Graze before taking the Pirate boat. The only thing she liked on the menu was the waffle. So I ordered her a waffle. I was told they were out of waffles. Seriously??? You don’t have flour water eggs and oil?? Unbelievable. Clearly we will never be back.
Atmosphere: 1
Food: 1
Service: 1
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