Maybe you should start your morning better to the staff here. I have eyes and you could nicely said I go the wrong way. TERRIBLE EARLY CUSTOMER SERVICE. wish I got your name. You know I wasComing for you (cash lady 6 am shift)
Atmosphere: 1
Service: 1
Willie Mounce
I had the chocolate twist and a hot mint tea. Both were great. The service was great, and the place was clean. This is the one at AA gates 78-84. The price was $11 for both. Great price for an airport. I had a minimal wait for my food and drink. She double bagged my tea at my request.
Atmosphere: 5
Food: 5
Service: 5
Steven
Terrible watery Americano..tastes like they used half as much espresso as necessary and accidentally added hazelnut...and it took forever even though it was not busy....honestly,... go to the Starbucks instead...it's on the other side of the F terninal.
Atmosphere: 3
Food: 1
Service: 1
Shay Williams
Before my flight at the Tampa Airport, stopped and asked a young lady if I could PAY for a few shots of hazelnut syrup. She was kind enough to provide for free.While she handed me the small cup of hazelnut, Nicole, her coworker, demanded that I pay for it.The young lady was like no I gave it to her. Nicole insisted once again that I pay or she was going to go get the boss.Instead of the unnecessary worthless words from Nicole I asked how much it cost. 90 cents Nicole stated. She proceeded to cash me out BUT was unable to do so.It was very obvious that a single shot of hazelnut didn't have a specific amount. If so, it would've been easy to cash me out. Instead, Nicole rudely said "today is your luckily day. Next time you have to purchase coffee with us!"Well first of all, I don't HAVE to do nothing. Secondly, it was HER luckily day that I did not match her negative energy!She was VERY RUDE!As I told the young lady who was kind to me, You have to pick and choose your battles! Clearly Nicole wasn't worth giving up my peace just because she was unhappy with herself!It's very clear she wants to be in management but her character and communication skills have limited her abilities!Nicole you're just a number at Illy's. Remember that! You are replaceable! Let's see how loyal they will be to you when you really need them!It pays to be kind to others!
Service: 1
Yanny Caraballo
The black lady is really rude, people like this should avoid working in a customer service
Atmosphere: 1
Food: 2
Service: 1
Ruthann Mink
Workers acted like they'd rather be anywhere else. Fast to jump on their cell phones after they serviced us. Food tasted old.
Atmosphere: 2
Food: 2
Service: 2
김희중
If U R asian, just dont
Atmosphere: 1
Food: 1
Service: 1
Sydney Steele
Got a bagel from here today before a flight and half of it was stale/inedible from how hard it was. Had to throw half of each piece away. But paid 7.99?
Atmosphere: 2
Food: 1
Service: 2
Dennis Mark
Terrible experience. Corporate should apply some rules they have at European Illy stores. Coffee too hot, awful taste and they heat up croissants without asking. Disgusting! Did not even give me a cold one after nicely asking. Staff has bad attitude.
Really poor attitudes. No greeting, no thank you nothing said to us by person that took our order. Need to work on customer service!
Atmosphere: 1
Food: 2
Service: 1
DOMENICK D'ERASMO
I made an order at the Illy coffee store at the Tampa Airport Delta terminal under delta sky mile club. I proceeded to use a Vanilla Visa Debit card with $50 on it and was told it declined. I then payed with cash to get order. The order was for large latte, a cold brew coffee, a chocolate chip cookie and a snack of some kind for about $23. When I got home that night to New York to see why it was declined, I see the full gift card was swindeled. He took the full value of card some how. This happened on about Wednesday 8/16/ 2023 at 2:06 pm, while I was drinking the coffee waiting for plane. I got screwed by this place or there worker. Don't be a dope always get a receipt when someone tells you your card was declined. You can't trust anybody today.
Service: 1
kathy posey
The food was good BUT I ordered a pre-made sandwich from the cooler and there was a big piece of plastic in it. I showed the young ladies at the counter and they just gave me a weird look and didn't say anything. I told them " I just wanted you to know in case there is an issue". I didn't receive an "ok", no apologies. I received no response. I did not ask for a new sandwich or refund. Just wanted them to be aware of plastic in the sandwich.
Atmosphere: 2
Food: 2
Service: 2
Heather Turner
The two employees this am kindly accommodated our somewhat odd special request. And while I waited for my order they went out of their way to track down a customer who had forgotten her drink! They also made sure that I understood what I was ordering since they serve true European style drinks which differ slightly from the European versions.
Atmosphere: 5
Food: 5
Service: 5
Travis Coile
Sraff short with any questions. Sounded annoyed with having to speak with customers. Menu not complete. They offfer things they dont have on hand. I have been flying every two weeks for five years out of E terminal and jave gone there twice, first time I was treated like I was annoying them and 4 years later same treatment. Not going back
Rudest staff in
Service: 1
Maybe you should start your morning better to the staff here. I have eyes and you could nicely said I go the wrong way. TERRIBLE EARLY CUSTOMER SERVICE. wish I got your name. You know I wasComing for you (cash lady 6 am shift)
Atmosphere: 1
Service: 1
I had the chocolate twist and a hot mint tea. Both were great. The service was great, and the place was clean. This is the one at AA gates 78-84. The price was $11 for both. Great price for an airport. I had a minimal wait for my food and drink. She double bagged my tea at my request.
Atmosphere: 5
Food: 5
Service: 5
Terrible watery Americano..tastes like they used half as much espresso as necessary and accidentally added hazelnut...and it took forever even though it was not busy....honestly,... go to the Starbucks instead...it's on the other side of the F terninal.
Atmosphere: 3
Food: 1
Service: 1
Before my flight at the Tampa Airport, stopped and asked a young lady if I could PAY for a few shots of hazelnut syrup. She was kind enough to provide for free.While she handed me the small cup of hazelnut, Nicole, her coworker, demanded that I pay for it.The young lady was like no I gave it to her. Nicole insisted once again that I pay or she was going to go get the boss.Instead of the unnecessary worthless words from Nicole I asked how much it cost. 90 cents Nicole stated. She proceeded to cash me out BUT was unable to do so.It was very obvious that a single shot of hazelnut didn't have a specific amount. If so, it would've been easy to cash me out. Instead, Nicole rudely said "today is your luckily day. Next time you have to purchase coffee with us!"Well first of all, I don't HAVE to do nothing. Secondly, it was HER luckily day that I did not match her negative energy!She was VERY RUDE!As I told the young lady who was kind to me, You have to pick and choose your battles! Clearly Nicole wasn't worth giving up my peace just because she was unhappy with herself!It's very clear she wants to be in management but her character and communication skills have limited her abilities!Nicole you're just a number at Illy's. Remember that! You are replaceable! Let's see how loyal they will be to you when you really need them!It pays to be kind to others!
Service: 1
The black lady is really rude, people like this should avoid working in a customer service
Atmosphere: 1
Food: 2
Service: 1
Workers acted like they'd rather be anywhere else. Fast to jump on their cell phones after they serviced us. Food tasted old.
Atmosphere: 2
Food: 2
Service: 2
If U R asian, just dont
Atmosphere: 1
Food: 1
Service: 1
Got a bagel from here today before a flight and half of it was stale/inedible from how hard it was. Had to throw half of each piece away. But paid 7.99?
Atmosphere: 2
Food: 1
Service: 2
Terrible experience. Corporate should apply some rules they have at European Illy stores. Coffee too hot, awful taste and they heat up croissants without asking. Disgusting! Did not even give me a cold one after nicely asking. Staff has bad attitude.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Really poor attitudes. No greeting, no thank you nothing said to us by person that took our order. Need to work on customer service!
Atmosphere: 1
Food: 2
Service: 1
I made an order at the Illy coffee store at the Tampa Airport Delta terminal under delta sky mile club. I proceeded to use a Vanilla Visa Debit card with $50 on it and was told it declined. I then payed with cash to get order. The order was for large latte, a cold brew coffee, a chocolate chip cookie and a snack of some kind for about $23. When I got home that night to New York to see why it was declined, I see the full gift card was swindeled. He took the full value of card some how. This happened on about Wednesday 8/16/ 2023 at 2:06 pm, while I was drinking the coffee waiting for plane. I got screwed by this place or there worker. Don't be a dope always get a receipt when someone tells you your card was declined. You can't trust anybody today.
Service: 1
The food was good BUT I ordered a pre-made sandwich from the cooler and there was a big piece of plastic in it. I showed the young ladies at the counter and they just gave me a weird look and didn't say anything. I told them " I just wanted you to know in case there is an issue". I didn't receive an "ok", no apologies. I received no response. I did not ask for a new sandwich or refund. Just wanted them to be aware of plastic in the sandwich.
Atmosphere: 2
Food: 2
Service: 2
The two employees this am kindly accommodated our somewhat odd special request. And while I waited for my order they went out of their way to track down a customer who had forgotten her drink! They also made sure that I understood what I was ordering since they serve true European style drinks which differ slightly from the European versions.
Atmosphere: 5
Food: 5
Service: 5
Sraff short with any questions. Sounded annoyed with having to speak with customers. Menu not complete. They offfer things they dont have on hand. I have been flying every two weeks for five years out of E terminal and jave gone there twice, first time I was treated like I was annoying them and 4 years later same treatment. Not going back
Atmosphere: 1
Food: 1
Service: 1