this is the most unprofessional establishment ever. i placed a mobile order but when i got there, they put up a sign saying that they were closed until 5am. the app wouldn’t allow me to cancel the order and so i went to the door to ask if they could give me a refund, but the guy that came up literally SHRUGGED at us and walked away. he didn’t even hear us out and i spent money on food that im not even gonna get. there were also other employees just sitting there eating and staring but not even hearing us out. the most frustrating experience ever. never coming back to this location ever again.
Atmosphere: 1
Service: 1
Orlando Castillo
Great service. One of the few places in Tampa where management and staff clearly work well together and genuinely take care of customers. I’ve been here many times, and my order is always correct and perfectly cooked.
Atmosphere: 5
Food: 5
Service: 5
Keyla Pons
We’ve been coming to this McDonald’s consistently for about four months, almost every day, just to get coffee and an oatmeal for my grandpa. Today, the oatmeal was never given to us. Mistakes happen that’s not the issue.
When we politely mentioned that we didn’t receive it, the staff had the audacity to tell us that the oatmeal was “somewhere in the car,” essentially calling us liars instead of simply checking or fixing the mistake.
I don’t care about the oatmeal. I care about the disrespect, the accusatory attitude, and the complete lack of basic customer service. Long-time customers should never be treated that way, especially over something so small and easily resolved.
This experience was disappointing and unnecessary. A simple apology and replacement would have avoided all of this.
Service: 1
Lizandra Lopez
I wish I could put just zero stars, They forgot one of our items and when we mentioned it they accused us of lying and said we probably had it somewhere in the car. The staff is disrespectful and the manager didn’t try to help he just took his employees side. This was the worst customer service and experience, I felt extremely disrespected and humiliated by the staff
Jasmine
Worst customer service
Atmosphere: 1
Food: 1
Service: 1
Carolyn Connor
I was working in the area and needed something quick. I decided to go through the drive thru at the near by McDonalds. First of all, they were super quick to take my order, wish was wonderful! I made my payment then proceeded forward to get my food. The young man that gave me my food, I believe his name is Leo.. WHAT A GEM! He was extremely friendly and smiled the whole time. I wish the McDonalds over by my house had a young man that takes his job seriously and is as friendly as what I experienced today. McDonald’s if you are reading this… you need to look at this young man as a great example of what customer service really is suppose to mean. Plus my food order was perfect!
Atmosphere: 5
Food: 5
Service: 5
The Delicate Turd
You would think just adding a drink to my meal wouldn’t be such an issue the worker said I have to drive around to add a drink…so across the street to Taco Bell it was 2 large sweet teas please and thank you! It’s the fact I tried to add a drink while at the drive thru and the guy couldn’t hear me over his music in the speaker playing and then saying I gotta drive around to add it. Thanks Taco Bell you guys made it simple.
Atmosphere: 3
Food: 3
Service: 1
Bobby Davis
This is an American restaurant but it has been taken over by Spanish employees, they play Spanish music in here instead of American music, skip this one
Atmosphere: 1
Food: 4
Service: 2
Caitlyn Staszkiewicz
customer service is horrible got a tea that tasted like coffee and tea put together than was told i had to park to get a new drink and i asked for a refund bc i wasn’t given the drink and was told no. horrible customer service, it takes two seconds to switch a drink out. no need to park a customer.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Ocampo
I usually only leave bad reviews and although at first I was upset, I’d like to give credit for how the manager David handled ny situation today .. the DoorDash order never made to me .. the restaurant seemed very busy and it took them a while to acknowledge me when David did he was able to give me a quick solution and had my food out quick. Thank you David
Worste customer experience ever by the Hispanic gentlemen with medium length curly hair who touched my French fries and then gave me an awful attitude when I kindly asked for new fries. His managers allowed him to continue to give me attitude and yell at me in a disrespect manner. Disappointed to say the least.
Service: 1
Destiny Troupe
Not satisfied as a customer the manager Ashley was no help didn’t meet at all as a customer, I was using the McDonald’s app she read back that the discount was invalid and told me to refresh the app when I refreshed the app the told me I maxed she didn’t honor my coupon and didn’t help when to the back cash area she proceed to take other orders making sure I was good, And she a manager her communication skills suck need better trying will be reaching to corporate about.
Atmosphere: 1
Food: 1
Service: 1
Oleksii Semeniuk
Good and clean place, everything was fast
Atmosphere: 5
Food: 5
Service: 5
Juan Caicedo
Came for a late night snack and their system was down, told to wait 15-20 minutes for a burger
this is the most unprofessional establishment ever. i placed a mobile order but when i got there, they put up a sign saying that they were closed until 5am. the app wouldn’t allow me to cancel the order and so i went to the door to ask if they could give me a refund, but the guy that came up literally SHRUGGED at us and walked away. he didn’t even hear us out and i spent money on food that im not even gonna get. there were also other employees just sitting there eating and staring but not even hearing us out. the most frustrating experience ever. never coming back to this location ever again.
Atmosphere: 1
Service: 1
Great service. One of the few places in Tampa where management and staff clearly work well together and genuinely take care of customers. I’ve been here many times, and my order is always correct and perfectly cooked.
Atmosphere: 5
Food: 5
Service: 5
We’ve been coming to this McDonald’s consistently for about four months, almost every day, just to get coffee and an oatmeal for my grandpa. Today, the oatmeal was never given to us. Mistakes happen that’s not the issue.
When we politely mentioned that we didn’t receive it, the staff had the audacity to tell us that the oatmeal was “somewhere in the car,” essentially calling us liars instead of simply checking or fixing the mistake.
I don’t care about the oatmeal. I care about the disrespect, the accusatory attitude, and the complete lack of basic customer service. Long-time customers should never be treated that way, especially over something so small and easily resolved.
This experience was disappointing and unnecessary. A simple apology and replacement would have avoided all of this.
Service: 1
I wish I could put just zero stars,
They forgot one of our items and when we mentioned it they accused us of lying and said we probably had it somewhere in the car. The staff is disrespectful and the manager didn’t try to help he just took his employees side. This was the worst customer service and experience, I felt extremely disrespected and humiliated by the staff
Worst customer service
Atmosphere: 1
Food: 1
Service: 1
I was working in the area and needed something quick. I decided to go through the drive thru at the near by McDonalds. First of all, they were super quick to take my order, wish was wonderful! I made my payment then proceeded forward to get my food. The young man that gave me my food, I believe his name is Leo.. WHAT A GEM! He was extremely friendly and smiled the whole time. I wish the McDonalds over by my house had a young man that takes his job seriously and is as friendly as what I experienced today. McDonald’s if you are reading this… you need to look at this young man as a great example of what customer service really is suppose to mean. Plus my food order was perfect!
Atmosphere: 5
Food: 5
Service: 5
You would think just adding a drink to my meal wouldn’t be such an issue the worker said I have to drive around to add a drink…so across the street to Taco Bell it was 2 large sweet teas please and thank you! It’s the fact I tried to add a drink while at the drive thru and the guy couldn’t hear me over his music in the speaker playing and then saying I gotta drive around to add it. Thanks Taco Bell you guys made it simple.
Atmosphere: 3
Food: 3
Service: 1
This is an American restaurant but it has been taken over by Spanish employees, they play Spanish music in here instead of American music, skip this one
Atmosphere: 1
Food: 4
Service: 2
customer service is horrible got a tea that tasted like coffee and tea put together than was told i had to park to get a new drink and i asked for a refund bc i wasn’t given the drink and was told no. horrible customer service, it takes two seconds to switch a drink out. no need to park a customer.
Atmosphere: 1
Food: 1
Service: 1
I usually only leave bad reviews and although at first I was upset, I’d like to give credit for how the manager David handled ny situation today .. the DoorDash order never made to me .. the restaurant seemed very busy and it took them a while to acknowledge me when David did he was able to give me a quick solution and had my food out quick. Thank you David
Restaurantji Recommends
Food was fresh and hot speedy service as well
Atmosphere: 5
Food: 5
Service: 5
Worste customer experience ever by the Hispanic gentlemen with medium length curly hair who touched my French fries and then gave me an awful attitude when I kindly asked for new fries. His managers allowed him to continue to give me attitude and yell at me in a disrespect manner. Disappointed to say the least.
Service: 1
Not satisfied as a customer the manager Ashley was no help didn’t meet at all as a customer, I was using the McDonald’s app she read back that the discount was invalid and told me to refresh the app when I refreshed the app the told me I maxed she didn’t honor my coupon and didn’t help when to the back cash area she proceed to take other orders making sure I was good, And she a manager her communication skills suck need better trying will be reaching to corporate about.
Atmosphere: 1
Food: 1
Service: 1
Good and clean place, everything was fast
Atmosphere: 5
Food: 5
Service: 5
Came for a late night snack and their system was down, told to wait 15-20 minutes for a burger
Service: 1
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