Show service. Still have to wait in line with an online order
Atmosphere: 2
Food: 2
Service: 1
Francisca Morales
My 2 friends and I were having coffee meeting and it turned into 2 hours, the atmosphere was so nice
Atmosphere: 5
Food: 5
Service: 5
Evonne Daniel-Watkins
I went in around 9:45am not many people so the selection was pretty good and you would think what you order would be what you receive. One of the items I ordered was for myself…a cinnamon crunch bagel, TOASTED, with cream cheese. My bagel was not toasted and by the time I figured it out, I was at my destination with no way to toast it myself, which I shouldn’t have to. SMH
Atmosphere: 5
Food: 5
Service: 4
Javier Alvarez
The sip club is a good deal
Atmosphere: 5
Food: 5
Service: 5
Jeffrey Rodger
We have visited this location several times and for the past year have not been able to get the bread bowl (French onion) soup. Our food was okay, $40 for two and we had to serve ourselves. NOT VALUE. We’re not coming back. Ever.
Atmosphere: 1
Food: 2
Service: 1
Douglas Jordan
Five people just sat there and danced while not taking her order.Then, it took another person.Five minutes to come up to the counter. I don't know what the hell service is about here, but it sucks.
Atmosphere: 4
Food: 5
Service: 1
Tom Hill
Order from kiosk and wait for you order to be filed.
Atmosphere: 4
Food: 3
Service: 4
Estrellita del Mar
I order a French sandwich, I asked to the cashier switch the sauce or soup, for a piece of bread, because I don't like , the soup. The cashier told me no we can't do it . I was very disappointed. Then I asked for some hot water, they told me, no we can't, because we have to charge you for the cup, unbelievable. Today is my first time come back to Panera since 2 years ago, because I don't like the service, and now is worse. They are so greedy miserable misers. The new sandwich was so tiny and simple for that price and you can't switch the soup sauce for a piece of bread no option. Panera is worse than before.
Atmosphere: 1
Food: 1
Service: 1
Lena Lopez
I went around brunch time and it was pretty busy. Kiosks were easy to use. My food came out pretty quick and when there was an error with one of the soups I order, one of the female employee offer to remake it. Overall, a good experience.
Atmosphere: 5
Food: 5
Service: 5
James Manser
I stopped in for breakfast and a coffee as a Sip Club member. The kiosk directed me to the counter for my cup, but no one was there, so I asked the bakery staff. Instead of helping, they seemed annoyed and redirected me to the order pickup area, where I was told my cup would come out with my order. After several minutes of waiting, my food was ready.
When I asked again about my cup, the staff member placed the bag on the counter and, rather rudely, told me it was inside the bag. I hadn’t seen a cup packed this way before, but sure enough it was there—though unfortunately with a damaged rim. When I asked for a replacement, she gave me one with an apology, but her tone remained unfriendly.
Overall, I was surprised at how difficult and unpleasant it was just to get a coffee cup. The rudeness from the staff made the experience frustrating. On a positive note, the coffee itself was excellent—fresh and hot—and the sandwich was delicious.
As I sat inside the store to enjoy my breakfast 2-3 flies also decided to join me and sat on my sandwich multiple times. Yes I understand it is hard for restaurants to control issues like this but at the very least I would have appreciated my sandwich to be made over again and that was not a solution the restaurant was willing to offer when I called. Also I was met with a passive aggressive tone when speaking to the manager over the phone. Soon as managers take general complaints as a personal attack instead of an opportunity to make amends is the moment they lose my business.
Whitney Hardman
Is this what we’re calling an “Asiago bagel” these days? Smallest, most pitiful bagel I’ve ever seen with a little sprinkle of cheese on top.
Atmosphere: 5
Food: 2
Service: 5
MEHDI HASSANYAR
Just ordered a sandwich and the lady didn’t even bother to warm it up. Sandwich was cold.
Food: 1
Service: 1
Shekina D.
Made a mobile order but still had to wait in line for pick up at the counter. Serving size was smaller than other restaurants.
Atmosphere: 4
Food: 4
Service: 3
Manda Lynn
Very disappointed that I drove 30 minutes home to find out my frontega chicken panini was not made right and was made absolutely disgusting. Not even the right ingredients. The only thing right was the fact there’s chicken and cheese but on one half, then they put avocado which I’m allergic to thanks, and then some weird spicy tomato pieces. I’m staying at home to make a sandwich how hard is that. 25$ dollars I spent and the only thing right was the drink I MADE.
Show service. Still have to wait in line with an online order
Atmosphere: 2
Food: 2
Service: 1
My 2 friends and I were having coffee meeting and it turned into 2 hours, the atmosphere was so nice
Atmosphere: 5
Food: 5
Service: 5
I went in around 9:45am not many people so the selection was pretty good and you would think what you order would be what you receive. One of the items I ordered was for myself…a cinnamon crunch bagel, TOASTED, with cream cheese. My bagel was not toasted and by the time I figured it out, I was at my destination with no way to toast it myself, which I shouldn’t have to. SMH
Atmosphere: 5
Food: 5
Service: 4
The sip club is a good deal
Atmosphere: 5
Food: 5
Service: 5
We have visited this location several times and for the past year have not been able to get the bread bowl (French onion) soup. Our food was okay, $40 for two and we had to serve ourselves. NOT VALUE. We’re not coming back. Ever.
Atmosphere: 1
Food: 2
Service: 1
Five people just sat there and danced while not taking her order.Then, it took another person.Five minutes to come up to the counter. I don't know what the hell service is about here, but it sucks.
Atmosphere: 4
Food: 5
Service: 1
Order from kiosk and wait for you order to be filed.
Atmosphere: 4
Food: 3
Service: 4
I order a French sandwich, I asked to the cashier switch the sauce or soup, for a piece of bread, because I don't like , the soup.
The cashier told me no we can't do it .
I was very disappointed. Then I asked for some hot water, they told me, no we can't, because we have to charge you for the cup, unbelievable.
Today is my first time come back to Panera since 2 years ago, because I don't like the service, and now is worse.
They are so greedy miserable misers.
The new sandwich was so tiny and simple for that price and you can't switch the soup sauce for a piece of bread no option.
Panera is worse than before.
Atmosphere: 1
Food: 1
Service: 1
I went around brunch time and it was pretty busy. Kiosks were easy to use. My food came out pretty quick and when there was an error with one of the soups I order, one of the female employee offer to remake it. Overall, a good experience.
Atmosphere: 5
Food: 5
Service: 5
I stopped in for breakfast and a coffee as a Sip Club member. The kiosk directed me to the counter for my cup, but no one was there, so I asked the bakery staff. Instead of helping, they seemed annoyed and redirected me to the order pickup area, where I was told my cup would come out with my order. After several minutes of waiting, my food was ready.
When I asked again about my cup, the staff member placed the bag on the counter and, rather rudely, told me it was inside the bag. I hadn’t seen a cup packed this way before, but sure enough it was there—though unfortunately with a damaged rim. When I asked for a replacement, she gave me one with an apology, but her tone remained unfriendly.
Overall, I was surprised at how difficult and unpleasant it was just to get a coffee cup. The rudeness from the staff made the experience frustrating. On a positive note, the coffee itself was excellent—fresh and hot—and the sandwich was delicious.
Atmosphere: 3
Food: 5
Service: 2
Restaurantji Recommends
As I sat inside the store to enjoy my breakfast 2-3 flies also decided to join me and sat on my sandwich multiple times. Yes I understand it is hard for restaurants to control issues like this but at the very least I would have appreciated my sandwich to be made over again and that was not a solution the restaurant was willing to offer when I called. Also I was met with a passive aggressive tone when speaking to the manager over the phone. Soon as managers take general complaints as a personal attack instead of an opportunity to make amends is the moment they lose my business.
Is this what we’re calling an “Asiago bagel” these days? Smallest, most pitiful bagel I’ve ever seen with a little sprinkle of cheese on top.
Atmosphere: 5
Food: 2
Service: 5
Just ordered a sandwich and the lady didn’t even bother to warm it up. Sandwich was cold.
Food: 1
Service: 1
Made a mobile order but still had to wait in line for pick up at the counter. Serving size was smaller than other restaurants.
Atmosphere: 4
Food: 4
Service: 3
Very disappointed that I drove 30 minutes home to find out my frontega chicken panini was not made right and was made absolutely disgusting. Not even the right ingredients. The only thing right was the fact there’s chicken and cheese but on one half, then they put avocado which I’m allergic to thanks, and then some weird spicy tomato pieces.
I’m staying at home to make a sandwich how hard is that. 25$ dollars I spent and the only thing right was the drink I MADE.
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