DONT EAT HERE. The customer service is terrible. They serve old food. The pizza came fast but the pizza was cold. Box was soggy and sweaty. TOLD ME I COULDN’T GET A REFUND.
Food: 1
Service: 1
Juan Aponte
Phone ordering system sucks. They lost my order I won't deal with them
Atmosphere: 1
Service: 1
barcelonista x100pre
More than 1 hour to get 2 medium pizzas delivered. Worst experience ever.
Atmosphere: 1
Food: 4
Service: 1
Janis Webster
Good pizza
Laura Tolzmann
The manager Dave at this location needs serious training on how to handle escalated situations. He was rude, dismissive and very unprofessional.Tonight i ordered a pizza and it showed it was delivered, but when i went out to get it, it was not there. I suspected it was delivered to the wrong address and i was in no way upset about that because i understand it happens. But then I called the location and spoke to dave the manager. He confirmed my address asked the delivery driver if thats where he went and hung up on me stating ill give you a refund.Immeadiately called back and told him i do not want a refund. I want my pizza. And he told me that he was “denying me service” and was not going to send out a new pizza. I asked him denying me service for what? I did nothing wrong, i paid for a pizza and i would like to get what i ordered im not interested in a refund because that money isnt going back in my account immediately and i do not have more money to be able to turn around and get something else. I literally spent my last 30$ on this pizza. He was absolutely refusing to fulfill my order again. I finally asked him to have the delivery driver describe the house he delivered it to and the description was not the same it took 15 minutes of arguing with him for him to finally agree to send out a new pizza.The delivery driver was very nice, and confirmed my house was not the same one he delivered the first pizza tooThey need to seek process changes on situations like this so that customers are not made to feel like we are in the wrong. I understand they probably have people scamming for free pizzas, but there needs to be a better way for customers to show that the pizza was not delivered to the right house. Its as easy as taking a picture when you leave the pizza.
Laura T.
The manager Dave at this location needs serious training on how to handle situations. He was rude, dismissive and very unprofessional.Tonight i ordered a pizza and it showed it was delivered, but when i went out to get it, it was not there. I suspected it was delivered to the wrong address and i was in no way upset about that because i understand it happens. But then I called the location and spoke to dave the manager. He confirmed my address asked the delivery driver if thats where he went and hung up on me after very rudely stating ill give you a refund.Immeadiately I called back and told him i do not want a refund. I want my pizza. And he told me that he was "denying me service" and was not going to send out a new pizza. I asked him denying me service for what? I did nothing wrong, i paid for a pizza and i would like to get what i ordered im not interested in a refund because that money isnt going back in my account immediately and i do not have more money to be able to turn around and get something else. I literally spent my last 30$ on this pizza. (I know poor choice of money management but i had a craving and the pizza is really good. lol) He was absolutely refusing to fulfill my order again Over and over stating that he was choosing to deny my service. (i suspect he thought that i was trying to get pizza for free but if i wanted that i wouldnt have pursued it after he said he would refund it. I never asked for a refund he didnt give me a chance to respond when he stated he was giving me a refund he just hung up the phone) I finally asked him to have the delivery driver describe the house he delivered it to and the description was not the same it took 15 minutes of arguing with him for him to finally agree to send out a new pizza.The delivery driver was very nice, and confirmed my house was not the same one he delivered the first pizza tooThey need to seek process changes on situations like this so that customers are not made to feel like we are in the wrong. I understand they probably have people scamming for free pizzas, but there needs to be a better way for customers to show that the pizza was not delivered to the right house. Its as easy as taking a picture when you leave the pizza and having the customer provide a picture of the house with the house number in view it shpuld have been delivered to. Theres no need to insinuate customers are stealing when that is very much not the case. Very poor management dave very poor.
Patrick John Ferguson
Will never go back here, the worst customer service ever. And being bounced around from their customer service line to the store. DO NOT ORDER PIZZA HERE. My pizza was almost an hour late, wrong and the worst customer service I’ve ever received. Choose any other pizza place, I promise you will have better luck.
C Santanajr
The only thing that made this pizza edible. Is the fact that I have no taste or smell Due to COVID. Wish I knew how to add a picture. Crust was overcooked and crunchy, Ordered regular crust, pizza no sauce on it. The only reason I gave one star is so I can post this review.
Juliet Bauta
very bad treatment of an employee, I placed my order and about the minute I wanted to change it, to which I shout IS TO LATE
Pam Gittings
Pizza is usually delivered hot and prepared as ordered.
There was great customer service and friendly staff!
Stephen Tepper
As many have said. Do not order pizza from here. First of all they were out of mushrooms and then it took over an hour after my pizza was baked to deliver it. Unless you want a cold stale pizza find another pizza place. I hate this place.
Daisy Roman
Papa John's always been oneof my favorite pizza place. Love it .
Richard Birdsong
I have had much better for less money. Pizza was OK but way overpriced. Service was not very good
thayss lopez
Took too long to answer the phone ordered papa Johns instead. You can indeed out pizza the hut.
DONT EAT HERE. The customer service is terrible. They serve old food. The pizza came fast but the pizza was cold. Box was soggy and sweaty. TOLD ME I COULDN’T GET A REFUND.
Food: 1
Service: 1
Phone ordering system sucks. They lost my order I won't deal with them
Atmosphere: 1
Service: 1
More than 1 hour to get 2 medium pizzas delivered. Worst experience ever.
Atmosphere: 1
Food: 4
Service: 1
Good pizza
The manager Dave at this location needs serious training on how to handle escalated situations. He was rude, dismissive and very unprofessional.Tonight i ordered a pizza and it showed it was delivered, but when i went out to get it, it was not there. I suspected it was delivered to the wrong address and i was in no way upset about that because i understand it happens. But then I called the location and spoke to dave the manager. He confirmed my address asked the delivery driver if thats where he went and hung up on me stating ill give you a refund.Immeadiately called back and told him i do not want a refund. I want my pizza. And he told me that he was “denying me service” and was not going to send out a new pizza. I asked him denying me service for what? I did nothing wrong, i paid for a pizza and i would like to get what i ordered im not interested in a refund because that money isnt going back in my account immediately and i do not have more money to be able to turn around and get something else. I literally spent my last 30$ on this pizza. He was absolutely refusing to fulfill my order again. I finally asked him to have the delivery driver describe the house he delivered it to and the description was not the same it took 15 minutes of arguing with him for him to finally agree to send out a new pizza.The delivery driver was very nice, and confirmed my house was not the same one he delivered the first pizza tooThey need to seek process changes on situations like this so that customers are not made to feel like we are in the wrong. I understand they probably have people scamming for free pizzas, but there needs to be a better way for customers to show that the pizza was not delivered to the right house. Its as easy as taking a picture when you leave the pizza.
The manager Dave at this location needs serious training on how to handle situations. He was rude, dismissive and very unprofessional.Tonight i ordered a pizza and it showed it was delivered, but when i went out to get it, it was not there. I suspected it was delivered to the wrong address and i was in no way upset about that because i understand it happens. But then I called the location and spoke to dave the manager. He confirmed my address asked the delivery driver if thats where he went and hung up on me after very rudely stating ill give you a refund.Immeadiately I called back and told him i do not want a refund. I want my pizza. And he told me that he was "denying me service" and was not going to send out a new pizza. I asked him denying me service for what? I did nothing wrong, i paid for a pizza and i would like to get what i ordered im not interested in a refund because that money isnt going back in my account immediately and i do not have more money to be able to turn around and get something else. I literally spent my last 30$ on this pizza. (I know poor choice of money management but i had a craving and the pizza is really good. lol) He was absolutely refusing to fulfill my order again Over and over stating that he was choosing to deny my service. (i suspect he thought that i was trying to get pizza for free but if i wanted that i wouldnt have pursued it after he said he would refund it. I never asked for a refund he didnt give me a chance to respond when he stated he was giving me a refund he just hung up the phone) I finally asked him to have the delivery driver describe the house he delivered it to and the description was not the same it took 15 minutes of arguing with him for him to finally agree to send out a new pizza.The delivery driver was very nice, and confirmed my house was not the same one he delivered the first pizza tooThey need to seek process changes on situations like this so that customers are not made to feel like we are in the wrong. I understand they probably have people scamming for free pizzas, but there needs to be a better way for customers to show that the pizza was not delivered to the right house. Its as easy as taking a picture when you leave the pizza and having the customer provide a picture of the house with the house number in view it shpuld have been delivered to. Theres no need to insinuate customers are stealing when that is very much not the case. Very poor management dave very poor.
Will never go back here, the worst customer service ever. And being bounced around from their customer service line to the store. DO NOT ORDER PIZZA HERE. My pizza was almost an hour late, wrong and the worst customer service I’ve ever received. Choose any other pizza place, I promise you will have better luck.
The only thing that made this pizza edible. Is the fact that I have no taste or smell Due to COVID. Wish I knew how to add a picture. Crust was overcooked and crunchy, Ordered regular crust, pizza no sauce on it. The only reason I gave one star is so I can post this review.
very bad treatment of an employee, I placed my order and about the minute I wanted to change it, to which I shout IS TO LATE
Pizza is usually delivered hot and prepared as ordered.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chocolate Brownie
Restaurantji Recommends
There was great customer service and friendly staff!
As many have said. Do not order pizza from here. First of all they were out of mushrooms and then it took over an hour after my pizza was baked to deliver it. Unless you want a cold stale pizza find another pizza place. I hate this place.
Papa John's always been oneof my favorite pizza place. Love it .
I have had much better for less money. Pizza was OK but way overpriced. Service was not very good
Took too long to answer the phone ordered papa Johns instead. You can indeed out pizza the hut.