Absolutely the worst lo mein I’ve ever had in my life. I had to throw it out; I think the food was spoiled
Atmosphere: 4
Food: 1
Service: 4
Aanupama Tandon
Nice place to sit, service is good. I ordered vegetarian drunken noodles and spring roll. It’s just good option while waiting at Tampa airport.
Atmosphere: 4
Food: 4
Service: 4
Z
Really really bad service. Workers in the dining room and on the take out side were very rude. Food was slow to come out and a disgusting greasy mess. Just pick one of the other options in the terminal and save yourself a headache.
Atmosphere: 1
Food: 1
Service: 1
John Scipione
It’s a shame there is no manager at this location or at least that’s how it seems second time here with poor service maybe short staffed if so there are lot of people displaced from the hurricane that could use a job. Cannot say anything about the food since we haven’t received any 13 minutes got a glass of wine busy but not packed. It’s a shame
Atmosphere: 5
Service: 1
Kim Lopez
The food quality is on par with mediocre food court food. The white rice reminds me of days old rice I microwaved. But besides that, really really good service and menu and drinks and the prices are fair!
Atmosphere: 5
Food: 2
Service: 5
Mabel
Crab wonton were nothing but fried wonton. Nothing inside.
Food: 1
Aaron Foster
11/08/2024 Food - "Steamed veggies" were cold Rice Not fully cooked. Service - Really Really Bad, drink dropped off and servicer never came back. Aakilah took over and we asked for a water, that we had to re-ask for, she was kind and clearly very busy. The other waitress was an absolute nightmare and got upset with us when we moved and yelled/complained at the people at the table next to us a few times and they ended up leaving.
Atmosphere- excellent!
Atmosphere: 4
Food: 1
Service: 1
United Water Restoration Cloud
I recently dined at Pei Wei in Tampa Airport, and while our server, Aakilah, provided excellent and attentive service, the food was a major letdown. The Thai soup was served hot but had no flavor, the Mongolian Beef arrived cold with overcooked and tasteless noodles, and the honey-seared chicken with broccoli was just as bland. I’ve enjoyed dining at other Pei Wei locations, so I had high expectations, but this experience missed the mark. You can see from my barely touched main course just how disappointing it was. Hopefully, management steps up to address these issues—otherwise, it might be time for a change.
Atmosphere: 4
Food: 1
Service: 5
Vanessa Cheris
Had the lo mein. Food was not good. Salty and off. Noodles were spaghetti. Drinks overpriced, $18, cost more than the food!
Atmosphere: 3
Food: 2
Service: 4
jeff o'neill
9/29/2024. We came for lunch between flights. The two kiosks provided to self order were not working. After several minutes of waiting, with employees signing in on the only registrar at the front without acknowledgement I waved to get assistance. Jeanna walked up and curtly asked "cash or card". I replied whatever worked as the kiosks were down. During our order when she asked for the rice type, and I didn't hear. When I asked for clarification she said it again and asked if it was too fast for me. Incredibly rude and condescending. After receiving our food, I again had to wait in line for fork and knife. The other employee had the same attitude. The food was fine. If thus location did not have a captured audience they would be out of business
Take out orders forced to use an up selling annoying mobile order screen even though 4 staff were standing around chit chatting five feet away. Oh and the machine asked for a tip. Lol. What has the world come to?
Atmosphere: 2
Food: 3
Service: 1
Ginedy McIntosh
Horrible Service at Pei Wei – Tampa Airport
I sincerely hope someone in corporate or the ownership of this Pei Wei location sees this review. Every time I come through Tampa Airport, the service here is absolutely terrible. Today, Sunday, October 13th, 2024, at 8:38 PM, I experienced yet another frustrating visit.
The restaurant was not busy at all—there were only two customers eating in the whole place—yet the service was still awful. There were four employees visible—one at the bar, one on the floor, and two in the back doing nothing while we stood waiting for assistance. Despite making eye contact and clearly needing help since we weren’t ordering from the kiosk, none of them bothered to assist us. One of the waiters even opted to restock plates and then mop the floor, all while ignoring us, knowing full well we were waiting for help. It was obvious from their expressions that they had no interest in serving us and seemed miserable in their roles.
After standing there for over 15 minutes without being acknowledged, a chef—a kind gentleman—apologized and explained that he wasn’t allowed to touch the machines, but said if he could, he would have gladly helped. This level of service is completely unacceptable.
If you’re passing through Tampa Airport near gate A12, be prepared for mediocre, if not outright horrible, service at this Pei Wei location. This kind of experience should not be tolerated, and I hope management takes immediate action to address the staff’s attitude and lack of attention to customers.
Atmosphere: 3
Food: 4
Service: 1
Ronda Martinez
We ate here tonight waiting for our flight it was so good so fresh the service was amazing !!!!! I wish I could eat here all the time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mongolian Steak
yusufalikeles77
The food we had here made us sick. The worst chinese ever. 20 min wait time.
Atmosphere: 2
Food: 1
Service: 1
Sherika Godwin
Very rude server who called the police on my boyfriend and I for having drinks and laughing regularly. I’m guessing he mad because he has to work but ughhh nasty work of this place.
Absolutely the worst lo mein I’ve ever had in my life. I had to throw it out; I think the food was spoiled
Atmosphere: 4
Food: 1
Service: 4
Nice place to sit, service is good. I ordered vegetarian drunken noodles and spring roll. It’s just good option while waiting at Tampa airport.
Atmosphere: 4
Food: 4
Service: 4
Really really bad service. Workers in the dining room and on the take out side were very rude. Food was slow to come out and a disgusting greasy mess. Just pick one of the other options in the terminal and save yourself a headache.
Atmosphere: 1
Food: 1
Service: 1
It’s a shame there is no manager at this location or at least that’s how it seems second time here with poor service maybe short staffed if so there are lot of people displaced from the hurricane that could use a job. Cannot say anything about the food since we haven’t received any 13 minutes got a glass of wine busy but not packed. It’s a shame
Atmosphere: 5
Service: 1
The food quality is on par with mediocre food court food. The white rice reminds me of days old rice I microwaved. But besides that, really really good service and menu and drinks and the prices are fair!
Atmosphere: 5
Food: 2
Service: 5
Crab wonton were nothing but fried wonton. Nothing inside.
Food: 1
11/08/2024
Food - "Steamed veggies" were cold
Rice Not fully cooked.
Service - Really Really Bad, drink dropped off and servicer never came back. Aakilah took over and we asked for a water, that we had to re-ask for, she was kind and clearly very busy. The other waitress was an absolute nightmare and got upset with us when we moved and yelled/complained at the people at the table next to us a few times and they ended up leaving.
Atmosphere- excellent!
Atmosphere: 4
Food: 1
Service: 1
I recently dined at Pei Wei in Tampa Airport, and while our server, Aakilah, provided excellent and attentive service, the food was a major letdown. The Thai soup was served hot but had no flavor, the Mongolian Beef arrived cold with overcooked and tasteless noodles, and the honey-seared chicken with broccoli was just as bland. I’ve enjoyed dining at other Pei Wei locations, so I had high expectations, but this experience missed the mark. You can see from my barely touched main course just how disappointing it was. Hopefully, management steps up to address these issues—otherwise, it might be time for a change.
Atmosphere: 4
Food: 1
Service: 5
Had the lo mein. Food was not good. Salty and off. Noodles were spaghetti. Drinks overpriced, $18, cost more than the food!
Atmosphere: 3
Food: 2
Service: 4
9/29/2024. We came for lunch between flights. The two kiosks provided to self order were not working. After several minutes of waiting, with employees signing in on the only registrar at the front without acknowledgement I waved to get assistance. Jeanna walked up and curtly asked "cash or card". I replied whatever worked as the kiosks were down. During our order when she asked for the rice type, and I didn't hear. When I asked for clarification she said it again and asked if it was too fast for me. Incredibly rude and condescending. After receiving our food, I again had to wait in line for fork and knife. The other employee had the same attitude. The food was fine. If thus location did not have a captured audience they would be out of business
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
Take out orders forced to use an up selling annoying mobile order screen even though 4 staff were standing around chit chatting five feet away. Oh and the machine asked for a tip. Lol. What has the world come to?
Atmosphere: 2
Food: 3
Service: 1
Horrible Service at Pei Wei – Tampa Airport
I sincerely hope someone in corporate or the ownership of this Pei Wei location sees this review. Every time I come through Tampa Airport, the service here is absolutely terrible. Today, Sunday, October 13th, 2024, at 8:38 PM, I experienced yet another frustrating visit.
The restaurant was not busy at all—there were only two customers eating in the whole place—yet the service was still awful. There were four employees visible—one at the bar, one on the floor, and two in the back doing nothing while we stood waiting for assistance. Despite making eye contact and clearly needing help since we weren’t ordering from the kiosk, none of them bothered to assist us. One of the waiters even opted to restock plates and then mop the floor, all while ignoring us, knowing full well we were waiting for help. It was obvious from their expressions that they had no interest in serving us and seemed miserable in their roles.
After standing there for over 15 minutes without being acknowledged, a chef—a kind gentleman—apologized and explained that he wasn’t allowed to touch the machines, but said if he could, he would have gladly helped. This level of service is completely unacceptable.
If you’re passing through Tampa Airport near gate A12, be prepared for mediocre, if not outright horrible, service at this Pei Wei location. This kind of experience should not be tolerated, and I hope management takes immediate action to address the staff’s attitude and lack of attention to customers.
Atmosphere: 3
Food: 4
Service: 1
We ate here tonight waiting for our flight it was so good so fresh the service was amazing !!!!! I wish I could eat here all the time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mongolian Steak
The food we had here made us sick. The worst chinese ever. 20 min wait time.
Atmosphere: 2
Food: 1
Service: 1
Very rude server who called the police on my boyfriend and I for having drinks and laughing regularly. I’m guessing he mad because he has to work but ughhh nasty work of this place.
Atmosphere: 1
Food: 2
Service: 1
Loading...