There is a lady who wears a hijab on day shift and she is very rude and will not come up to the counter to help. I called the store from the lobby and she wouldn’t even answer the phone, she hung up on me! Very rude. Just terrible customer service.
Daily Batista
Terrible attention! This location never answers the phone for customers that want to order over the phone.
Gabe_ Pram
Never answer the damn phone
Atmosphere: 1
Food: 1
Service: 1
Waka Waka
Best one on this side of town. They get things done. They listen to your order, you don't have to repeat yourself over and over. Done right from the start. That's awesome ?
Atmosphere: 4
Food: 5
Service: 5
Fernanda Costa
We have pizza at this place at least twice a month and I’ve never had anything to complain about. The place is clean, the staff is friendly and the food is always good! I always place the order online and gets ready very fast.
Atmosphere: 5
Food: 5
Service: 5
Heather Marie
They don’t even deserve one star. They deserve negative stars and I’ve never said that making a review ever until now. I had a free medium pizza with two toppings that I redeemed on this order. When I checked out I clicked on (hand it to me) so I don’t know what happened that it changed to carry out. However, I assumed it was going to be delivered because that’s what I picked before placing the order as I don’t have a car and I’m here with a small child. (Whatever mistakes happen) After 45 minutes, I thought (they’re taking way longer than normal) so I looked again in my email to try to see if I could track and see where they were in the process. It was then that I noticed it was placed as carry out. I then called the store five times. Two times in a row… Waited a minute, called again two times in a row and then I called again about 10 minutes later. No one would pick up the phone. I spoke to 2 different people at the call center because that’s where the phone call sent me to, when no one at this store answered. Both times I was hung up on after about 10 mins into the conversation as I was about to pay extra to have this order delivered. The first thing they asked me for when they answered the phone was my phone number… but never called me back. At this point, I was thinking this is absolutely insane and was extremely frustrated so the third phone call (where I actually spoke to a person) was made to corporate because I was getting nowhere and it had been an hour and a half at that point since I ordered my pizza. I was told they could cancel my order and they would put in a request that I could get my points back so I can redeem my pizza at a later time and someone from management would call me within the next 24 to 48 hours as I didn’t receive my order. Corporate wasn’t apologetic at all. I did not receive a phone call back. I received an email asking for the details. They definitely should’ve done something for me for this huge inconvenience. Even a sincere apology would’ve been nice, but they didn’t even have the decency to do that. I mean It was almost 2 hours later at this point and every single person that I dealt with was extremely incompetent, including these people at the store since they can’t answer the phone. What was I supposed to do? I paid for an order that I didn’t get and I’m trying to get it to me or cancel but not lose my free pizza.
After the way I was treated by the store and by corporate and this absolutely ridiculous experience that could’ve been avoided if someone at the store would’ve just done their job and picked up the phone… I will never purchase from not only this Pizza Hut, but from no Pizza Hut ever again. They lost my business completely now. Dominoes or literally ANYWHERE else from now on.
Atmosphere: 1
Food: 1
Service: 1
David Funes
I called the store two times asking about my delivery, they never picked the phone, finally after the third time the answered saying that the burned the pizza and that was the reason, terrible service
Parking: It’s ok
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni
Sandy Stout
I tried to order at this location and each time was just hung up on. Ended up ordering from Marco’s instead. Terrible service
Michelle Beno
We came here late at night after a day at Busch Gardens and had the absolute best service! Donald helped us out and really went above and beyond. I was thoroughly impressed by the cleanliness and staff in this restaurant.
Atmosphere: 5
Food: 5
Service: 5
Jas Stan
Mike was great with service and food was ready on time and delicious! Great staff and store.
very slow picked up and had to go inside (ordered curbside) also doors were locked wanted sauce and i couldn’t even asked stood there knocking for 5 mins no response.
Yanna Almonte
Best customer service and pizza ever
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Lovers, 48 Boneless, Medium Veg Lovers
Larray Larray
Applied there and went for a interview. Didn’t get no response. Mind you I walked there because I live like 5 mins away but the walk was like 10-30 mins. It was hot so I was genuinely mad at this location because they wasted my time ! If your a teen or adult applying here don’t. Your better off at mc Donald’s or Walmart.
Atmosphere: 1
Food: 1
Service: 1
Augusto Palomino
The worst customer service
Atmosphere: 1
Food: 2
Service: 1
Sweetlil Baby
With pepperoni & Chicken Alfredo
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza, Pepperoni Lovers Pizza, Chocolate Chip Cookie, Breaded Boneless Wings, Traditional Wings, Large Hawaiian Chicken
There is a lady who wears a hijab on day shift and she is very rude and will not come up to the counter to help. I called the store from the lobby and she wouldn’t even answer the phone, she hung up on me! Very rude. Just terrible customer service.
Terrible attention! This location never answers the phone for customers that want to order over the phone.
Never answer the damn phone
Atmosphere: 1
Food: 1
Service: 1
Best one on this side of town. They get things done. They listen to your order, you don't have to repeat yourself over and over. Done right from the start. That's awesome ?
Atmosphere: 4
Food: 5
Service: 5
We have pizza at this place at least twice a month and I’ve never had anything to complain about. The place is clean, the staff is friendly and the food is always good! I always place the order online and gets ready very fast.
Atmosphere: 5
Food: 5
Service: 5
They don’t even deserve one star. They deserve negative stars and I’ve never said that making a review ever until now.
I had a free medium pizza with two toppings that I redeemed on this order. When I checked out I clicked on (hand it to me) so I don’t know what happened that it changed to carry out. However, I assumed it was going to be delivered because that’s what I picked before placing the order as I don’t have a car and I’m here with a small child. (Whatever mistakes happen)
After 45 minutes, I thought (they’re taking way longer than normal) so I looked again in my email to try to see if I could track and see where they were in the process. It was then that I noticed it was placed as carry out.
I then called the store five times. Two times in a row… Waited a minute, called again two times in a row and then I called again about 10 minutes later. No one would pick up the phone.
I spoke to 2 different people at the call center because that’s where the phone call sent me to, when no one at this store answered. Both times I was hung up on after about 10 mins into the conversation as I was about to pay extra to have this order delivered. The first thing they asked me for when they answered the phone was my phone number… but never called me back. At this point, I was thinking this is absolutely insane and was extremely frustrated so the third phone call (where I actually spoke to a person) was made to corporate because I was getting nowhere and it had been an hour and a half at that point since I ordered my pizza. I was told they could cancel my order and they would put in a request that I could get my points back so I can redeem my pizza at a later time and someone from management would call me within the next 24 to 48 hours as I didn’t receive my order.
Corporate wasn’t apologetic at all. I did not receive a phone call back. I received an email asking for the details. They definitely should’ve done something for me for this huge inconvenience. Even a sincere apology would’ve been nice, but they didn’t even have the decency to do that. I mean It was almost 2 hours later at this point and every single person that I dealt with was extremely incompetent, including these people at the store since they can’t answer the phone. What was I supposed to do? I paid for an order that I didn’t get and I’m trying to get it to me or cancel but not lose my free pizza.
After the way I was treated by the store and by corporate and this absolutely ridiculous experience that could’ve been avoided if someone at the store would’ve just done their job and picked up the phone… I will never purchase from not only this Pizza Hut, but from no Pizza Hut ever again. They lost my business completely now. Dominoes or literally ANYWHERE else from now on.
Atmosphere: 1
Food: 1
Service: 1
I called the store two times asking about my delivery, they never picked the phone, finally after the third time the answered saying that the burned the pizza and that was the reason, terrible service
Parking: It’s ok
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni
I tried to order at this location and each time was just hung up on. Ended up ordering from Marco’s instead. Terrible service
We came here late at night after a day at Busch Gardens and had the absolute best service! Donald helped us out and really went above and beyond. I was thoroughly impressed by the cleanliness and staff in this restaurant.
Atmosphere: 5
Food: 5
Service: 5
Mike was great with service and food was ready on time and delicious! Great staff and store.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
very slow picked up and had to go inside (ordered curbside) also doors were locked wanted sauce and i couldn’t even asked stood there knocking for 5 mins no response.
Best customer service and pizza ever
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Lovers, 48 Boneless, Medium Veg Lovers
Applied there and went for a interview. Didn’t get no response. Mind you I walked there because I live like 5 mins away but the walk was like 10-30 mins. It was hot so I was genuinely mad at this location because they wasted my time ! If your a teen or adult applying here don’t. Your better off at mc Donald’s or Walmart.
Atmosphere: 1
Food: 1
Service: 1
The worst customer service
Atmosphere: 1
Food: 2
Service: 1
With pepperoni & Chicken Alfredo
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza, Pepperoni Lovers Pizza, Chocolate Chip Cookie, Breaded Boneless Wings, Traditional Wings, Large Hawaiian Chicken
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