Been doing business with pizza hut for years and today i plan to part ways for go due to the disrespect i received as a customer for their error. I placed an order to feed my children and had it delivered because i was working. The order came quicker than ive ever received which was a plus. After the driver left i opened the pizza boxes to feed my kids and realized the pizza wasnt properly cooked. I immediately called to express my displeasure as two times before then i had the same issue. I normally carry out but when im working its best to get it delivered. While on the phone the man on the line wasnt even in the mood to talk, i expressed the food was under cooked and i wasnt able to eat jt, he placed the phone down for a bout 2 minutes went and got someone who he claims was a manager but was a team lead named Tez. Tez comes on the phone how can i help you. I asked if the person before him wasn’t able to explain my concerns because i truly didnt want to be upset re explaining. Tez immediately got defensive and started yelling at me telling me he trying to see the problem but i dont gotta do all that. I explained i wasnt doing anything but asking a question. He yelled again and says just call back tomorrow and slammed the phone to hang up causing my ear to ring and hurt. I immediately got my keys and drove to the store for my refund and to return the food. When i got there immediately there was a tall kid red skinned standing at the register seen me place my food on the counter walked away to go get tez. The man who i spoke with was helping someone else. I waited. Once he was done i expressed i wanted my refund so i can be on my way. Immediately they started getting disrespectful again with customers in the store telling me theres no refund. I have to wait. I advise i am trying to feed my children and that what was done was wrong. They even opened the pizza box looked at each other and laughed because they knew they were wrong. I waited patiently, asked numerous times for my refund never recieved it. The tall red skinned kid began recording me off of his meta sunglasses and tried to whisper to his co worker (female) who had an attitude as well that he was recording me. When i noticed him recording i said wow this is what we are doing and i demanded to speak with the manager. They kept telling me that there’s nothing that can be done. I asked for names and asked for my receipt. At that point the red skinned kid started taunting me telling me he would have been an adult and go somewhere else to eat. (The audacity) and that he has plenty jobs outside of pizza hut. Again never been humiliated and disrespected in this manner and i am hoping something can be done.
Please stay away! I wish I could give ZERO stars... The staff is so discourteous and unprofessional. I went to this location excited because I saw the new Pizza Hut Flatzz on Instagram. I walked in and there were 2 people working a man and a woman. There was only one other customer in the restaurant. Number 1 the location is NOT clean. I picked up a menu and I didn't see the Flatzz on the menu. As I stood at the register I was not acknowledged, there was no greeting, nothing. The woman was in the back on the phone I'm assuming taking an order, but the gentleman was just walking around. Looking at him it appeared he'd slept in his uniform. He looked disheveled and unkempt. Finally, I say to him excuse me I'd like to place an order. He sighs heavily and walks over to the register. He said to me you're on the phone how would I know? What he didn't know the call was muted and I was on hold. I replied I'm standing in front of the register with the menu in my hand. Was that not a clue? I said I would like the cheese bread with pepperoni. He replied I don't know what you're talking about. I pulled up up the link I saw on Instagram. I said I am sorry I would like the flatzz with pepperoni. He said oh that's different. He's looking at the computer screen mumbling to himself. By this time the woman comes to the front. They then begin talking amongst themselves. They're both looking at the screen. She then tells him I got this. He walked away. I said to her this has not been a pleasant experience. I was ignored. There was no greeting no acknowledgement. I had to tell him that I wanted to place an order. I am the only customer here after the other person left, and he didn't even make eye contact with me. She replied well you're on the phone. I said ma'am he walked back and forth. I'm standing here in front of a register and I didn't even receive an acknowledgement as a customer no greeting, nothing. She then says I've told them not to bother people when they're on the phone. I said well it would be nice, if they said excuse me would you like to place your order? She replied we ain't doing that. I couldn't believe the level of incompetence and ignorance that resonates within this establishment. I told her I decided not to give this restaurant my business nor my money. I will be going elsewhere. She replied okay. That's fine. They OBVIOUSLY do not care about losing money or their poor reviews otherwise the customer service would improve. I drove 20 minutes to another location and ordered my Flatzz. It is delicious. Highly recommend just not this location.
Atmosphere: 1
Service: 1
Will K.
Woman at cash register was absolutely miserable to interact with. To top it off became violently sick after eating here. Nausea vomiting the works. Stay away!
Atmosphere: 1
Food: 1
Service: 1
Kris Me rose
Whew!!
Wish I could give 3 stars…)
This location is unclean and staffed by some of the rudest employees I’ve ever encountered in the food industry. • Employee water bottles and personal belongings were out in the food prep area. • The attendant who handled money and cards never washed her hands before making food. Pretty gross. • Pain reliever medication was sitting out on the counter.
The woman at the register was especially rude, clicking her nails at customers—including myself. She came across as miserable and unhappy, which made her a poor representative of Pizza Hut.
We are all paying customers, and in Tampa, there are far too many pizza options to tolerate being treated disrespectfully. If you dislike the job, then leave—but don’t take it out on customers.
Overall, this was subpar service and below-average fast food. Unfortunately, Pizza Hut’s standards seem to have fallen so low that anyone can work here, regardless of professionalism.
Atmosphere: 1
Food: 2
Service: 1
FABTHIS Fabrication (FABTHIS)
Pizza is good. The employee Ayesha is very helpful & helped me decide what to order. Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
Nicholas Cockerham
Ordered a stuffed crust bbq chicken pizza. Pizza was delivered with a small swirl of bbq and NO CHEESE??? You can literally see the base of the crust between the bbq swirl. Was put on hold for over 10 minutes when I called in to ask about the pizza. Hung up and called back in, was put on hold immediately. Called again and they started to say that I was “breaking up” and made sounds into the phone before putting me back on hold
Atmosphere: 1
Food: 1
Service: 1
Sherry Khan
The pizza with RED sauce only, cheese was hard to find, I always avoid pizza hut but, my son insisted and we regret
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Cheese Pizza
Mark J
Disappointing Experience – Poor Customer Service
I ordered a dinner box with a square pan pizza, but what I received wasn’t what I ordered. When I called to clarify, the manager, Tamika, was extremely rude and dismissive. Instead of helping, she told me they stopped offering that option over two months ago and that if I ordered more often, I would know that.
There’s no reason for that kind of attitude—especially when the issue was with how the order was presented online. Thanks to Tamika’s behavior, I won’t be ordering from this location again. Customer service matters, and this experience made it clear that it’s not a priority here.
Service: 1
f Razzaque
Ordered 2 pizzas, 1 with the topping on full pizza, gave one wrong pizza that was not on order the other one put topping on the half of the pizza, waited long time, requested the manager if they can deliver she refused, horrible experience
Service: 1
Adreana
I had a great experience with my Pizza Hut delivery today thanks to Ayden! He was super friendly, polite, and made sure everything with my order was just right. It’s always nice when someone goes the extra mile with great customer service. Thanks, Ayden!
I called and lady was very rude, horrible customer service!
Ishi Gupta
This Pizza Hut serves the most delicious pizza in the area! Their thin crust is unmatched and service is almost as warm as the pizza. I recommend this place to all pizza lovers.
Atmosphere: 3
Food: 5
Service: 5
Уран Шайбеков
i was trying to order but no one came up
Service: 1
Erik B.
Overall this Pizza Hut wasn't too good and they got my order wrong. Haven't tried Pizza Hut in a while and I thought maybe I'd give it a shot and very much regret it
Atmosphere: 2
Food: 2
Service: 3
Nasir Uddin
Big thanks to the store for giving encouragement free kids pizza. We are so surprised.. my son loved it
Been doing business with pizza hut for years and today i plan to part ways for go due to the disrespect i received as a customer for their error. I placed an order to feed my children and had it delivered because i was working. The order came quicker than ive ever received which was a plus. After the driver left i opened the pizza boxes to feed my kids and realized the pizza wasnt properly cooked. I immediately called to express my displeasure as two times before then i had the same issue. I normally carry out but when im working its best to get it delivered. While on the phone the man on the line wasnt even in the mood to talk, i expressed the food was under cooked and i wasnt able to eat jt, he placed the phone down for a bout 2 minutes went and got someone who he claims was a manager but was a team lead named Tez. Tez comes on the phone how can i help you. I asked if the person before him wasn’t able to explain my concerns because i truly didnt want to be upset re explaining. Tez immediately got defensive and started yelling at me telling me he trying to see the problem but i dont gotta do all that. I explained i wasnt doing anything but asking a question. He yelled again and says just call back tomorrow and slammed the phone to hang up causing my ear to ring and hurt. I immediately got my keys and drove to the store for my refund and to return the food. When i got there immediately there was a tall kid red skinned standing at the register seen me place my food on the counter walked away to go get tez. The man who i spoke with was helping someone else. I waited. Once he was done i expressed i wanted my refund so i can be on my way. Immediately they started getting disrespectful again with customers in the store telling me theres no refund. I have to wait. I advise i am trying to feed my children and that what was done was wrong. They even opened the pizza box looked at each other and laughed because they knew they were wrong. I waited patiently, asked numerous times for my refund never recieved it. The tall red skinned kid began recording me off of his meta sunglasses and tried to whisper to his co worker (female) who had an attitude as well that he was recording me. When i noticed him recording i said wow this is what we are doing and i demanded to speak with the manager. They kept telling me that there’s nothing that can be done. I asked for names and asked for my receipt. At that point the red skinned kid started taunting me telling me he would have been an adult and go somewhere else to eat. (The audacity) and that he has plenty jobs outside of pizza hut. Again never been humiliated and disrespected in this manner and i am hoping something can be done.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Meat Pizza, Boneless Wings, Double Pepperoni Pizza
Please stay away! I wish I could give ZERO stars... The staff is so discourteous and unprofessional. I went to this location excited because I saw the new Pizza Hut Flatzz on Instagram. I walked in and there were 2 people working a man and a woman. There was only one other customer in the restaurant. Number 1 the location is NOT clean. I picked up a menu and I didn't see the Flatzz on the menu. As I stood at the register I was not acknowledged, there was no greeting, nothing. The woman was in the back on the phone I'm assuming taking an order, but the gentleman was just walking around. Looking at him it appeared he'd slept in his uniform. He looked disheveled and unkempt. Finally, I say to him excuse me I'd like to place an order. He sighs heavily and walks over to the register. He said to me you're on the phone how would I know? What he didn't know the call was muted and I was on hold. I replied I'm standing in front of the register with the menu in my hand. Was that not a clue? I said I would like the cheese bread with pepperoni. He replied I don't know what you're talking about. I pulled up up the link I saw on Instagram. I said I am sorry I would like the flatzz with pepperoni. He said oh that's different. He's looking at the computer screen mumbling to himself. By this time the woman comes to the front. They then begin talking amongst themselves. They're both looking at the screen. She then tells him I got this. He walked away. I said to her this has not been a pleasant experience. I was ignored. There was no greeting no acknowledgement. I had to tell him that I wanted to place an order. I am the only customer here after the other person left, and he didn't even make eye contact with me. She replied well you're on the phone. I said ma'am he walked back and forth. I'm standing here in front of a register and I didn't even receive an acknowledgement as a customer no greeting, nothing. She then says I've told them not to bother people when they're on the phone. I said well it would be nice, if they said excuse me would you like to place your order? She replied we ain't doing that. I couldn't believe the level of incompetence and ignorance that resonates within this establishment. I told her I decided not to give this restaurant my business nor my money. I will be going elsewhere. She replied okay. That's fine. They OBVIOUSLY do not care about losing money or their poor reviews otherwise the customer service would improve. I drove 20 minutes to another location and ordered my Flatzz. It is delicious. Highly recommend just not this location.
Atmosphere: 1
Service: 1
Woman at cash register was absolutely miserable to interact with. To top it off became violently sick after eating here. Nausea vomiting
the works. Stay away!
Atmosphere: 1
Food: 1
Service: 1
Whew!!
Wish I could give 3 stars…)
This location is unclean and staffed by some of the rudest employees I’ve ever encountered in the food industry.
• Employee water bottles and personal belongings were out in the food prep area.
• The attendant who handled money and cards never washed her hands before making food. Pretty gross.
• Pain reliever medication was sitting out on the counter.
The woman at the register was especially rude, clicking her nails at customers—including myself. She came across as miserable and unhappy, which made her a poor representative of Pizza Hut.
We are all paying customers, and in Tampa, there are far too many pizza options to tolerate being treated disrespectfully. If you dislike the job, then leave—but don’t take it out on customers.
Overall, this was subpar service and below-average fast food. Unfortunately, Pizza Hut’s standards seem to have fallen so low that anyone can work here, regardless of professionalism.
Atmosphere: 1
Food: 2
Service: 1
Pizza is good. The employee Ayesha is very helpful & helped me decide what to order. Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
Ordered a stuffed crust bbq chicken pizza. Pizza was delivered with a small swirl of bbq and NO CHEESE??? You can literally see the base of the crust between the bbq swirl. Was put on hold for over 10 minutes when I called in to ask about the pizza. Hung up and called back in, was put on hold immediately. Called again and they started to say that I was “breaking up” and made sounds into the phone before putting me back on hold
Atmosphere: 1
Food: 1
Service: 1
The pizza with RED sauce only, cheese was hard to find, I always avoid pizza hut but, my son insisted and we regret
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Cheese Pizza
Disappointing Experience – Poor Customer Service
I ordered a dinner box with a square pan pizza, but what I received wasn’t what I ordered. When I called to clarify, the manager, Tamika, was extremely rude and dismissive. Instead of helping, she told me they stopped offering that option over two months ago and that if I ordered more often, I would know that.
There’s no reason for that kind of attitude—especially when the issue was with how the order was presented online. Thanks to Tamika’s behavior, I won’t be ordering from this location again. Customer service matters, and this experience made it clear that it’s not a priority here.
Service: 1
Ordered 2 pizzas, 1 with the topping on full pizza, gave one wrong pizza that was not on order the other one put topping on the half of the pizza, waited long time, requested the manager if they can deliver she refused, horrible experience
Service: 1
I had a great experience with my Pizza Hut delivery today thanks to Ayden! He was super friendly, polite, and made sure everything with my order was just right. It’s always nice when someone goes the extra mile with great customer service. Thanks, Ayden!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I called and lady was very rude, horrible customer service!
This Pizza Hut serves the most delicious pizza in the area! Their thin crust is unmatched and service is almost as warm as the pizza. I recommend this place to all pizza lovers.
Atmosphere: 3
Food: 5
Service: 5
i was trying to order but no one came up
Service: 1
Overall this Pizza Hut wasn't too good and they got my order wrong. Haven't tried Pizza Hut in a while and I thought maybe I'd give it a shot and very much regret it
Atmosphere: 2
Food: 2
Service: 3
Big thanks to the store for giving encouragement free kids pizza. We are so surprised.. my son loved it
Atmosphere: 5
Food: 5
Service: 5
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