I arrived 25 min after I placed my order online was asked my name and was told they did not know what I ordered for my carry out. I said what I ordered and my name and sat down there at the pick up station. 15 min later they then ask me again what I ordered and for my name again but this time they wrote my name down and what I ordered. Another 10 min go by the cashier still is confused. I asked to speak with the manager and "she is in the back and is too busy."Last time there was a spider in the pizza and they at least offered a new pizza which was declined but at least it was some type of reimbursement attempt. When I asked for a refund the cashier refused to give me a refund (on my credit card) stating "Sir why would we want to keep your money?" I now have no food and my credit card shows no refund and Ive been waiting for a month. I even gave their corporate my complaint and order number and still crickets for a month now.So if you would like to1. pay money and get no food OR2. pay money and get spider toppings (with a free pizza offering after the fact perhaps with remaining spidy family members on it), I highly recommend this place!Err can't believe I came back to this place after the spider :(
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Kuriakose
This was my first time at Pizza Hut. And I loved the service. As well as the food!The manager was too kind to explain about the options I have and helped me get my 1st pizza?
Atmosphere: 5
Food: 5
Service: 5
Christina S
We normally have a decent experience at this location. However, the last time was horrible. Took the staffs forever to look for my order that was placed online. After looking for 15 mins they told me they forgot to make it. She was nice and honest so I decided to wait. Waited so long just to get home and bite into an undercooked pizza. If my pizza was cooked right I wouldn’t be leaving a review because the lady up front was nice. But it’s just crazy how I waited so long and this still happened.
Atmosphere: 1
Food: 2
Service: 3
Catherine Perez
We have always ordered thru pizza hut and done delivery but I guess they stopped using their own delivery drivers and now use Doordarshan. Well we were NOT satisfied at all...they delivered the pizza order to a different home that is not ours and then when I told them they left the pizza at the wrong address I was told to come get it for myself...I'm like NO ! YOU NEED TO DELIVER THE ORDER TO MY HOME ADDRESS!!! I am so sad that you had to lose your guys they were always so nice!!!
Atmosphere: 4
Food: 4
Service: 3
Drew Richardson
This location absolutely sucks, I always have problems with this store. I will never order another item from them again. I had this order setup for no contact delivery. As I was waiting for my order it was taking a long time, so I went to go check the door to make sure I hadn't missed it and the driver was at the door getting ready to put the food down. Luckily I did because when he handed me the food I immediately noticed this was the wrong order as it was a pizza and wings and we ordered pizza and cheese sticks so I tell the driver and he looks at the receipt and sure enough it's an order for an entirely different person. So the driver takes the order back with him. At this point I am trying to call the store to see where my food is because I was just going to pick it up but they refuse to answer the phone. Somehow I end up getting a customer service rep for Pizza Hut and they will not even answer the phone for her either even though the store showed it did not close until 12. So at that point I told her to just refund me the money because this whole ordeal was ridiculous. She kept trying to call the store but no answer so she said she just canceled the order. It's not a big deal to bring the wrong order that happens but for the store to hide out and neglect to answer the phone is just unacceptable.
Atmosphere: 1
Food: 1
Service: 1
amer sebaihi
Made me reorder the order online due to discrepancy in the price and gave me the old order by then the pizza was cold and
Atmosphere: 1
Food: 1
Service: 1
Angela
I’m pretty much done with this establishment. This isn’t the first time my order has been incorrect. I tried to give them an opportunity to prove why they should earn my business but who wants to keep spending money just to not get what you ordered? After multiple delivery fees, tips, gas wasted to go get a refund and money wasted this is frustrating. Basically I ordered a hand tossed pizza because I like the crust. Not sure what’s so hard where they can’t get it right but they longer have my business and I would encourage others to take their money elsewhere.
Better hope the store manager is on duty, otherwise you are out of luck.
Service: 1
SA Global
I am writing to express my disappointment regarding a recent visit to your establishment. Unfortunately, the customer service I experienced fell far below my expectations, and I feel compelled to bring this matter to your attention.During my visit on 12/14 I encountered an employee who not only provided subpar service but also used vulgar language, creating an uncomfortable environment for both myself and other patrons. Such behavior is unacceptable and does not align with the standard of professionalism one would expect from a reputable restaurant like yours.I believe in the importance of providing constructive feedback to help businesses improve, and I hope that you address this issue promptly. I value the overall experience your restaurant aims to offer and believe that addressing concerns like these will contribute to maintaining a positive reputation.I trust that you will take the necessary steps to investigate and rectify this matter. Thank you for your attention to this issue, and I hope future patrons will not have to encounter similar challenges. employee was a female checking patrons out and boxing pizzas.
Atmosphere: 1
Food: 5
Service: 1
Lissette Villafane
I order a pepperoni with bacon pizza and they gave me, pepperoni and mushrooms, the cheese was cold and the crust was uncooked, horrible, the first and the last time ordering in this Pizza
Atmosphere: 3
Food: 1
Service: 3
Denise Courson-Jackson
We ordered a veggie pizza received a cheese pizza. Also ordered a pepperoni pizza with extra cheese that was burnt on top. Yet we paid for a veggie pizza.
Atmosphere: 1
Food: 1
Service: 1
Michele C.
Staff is extremely rude! Not helpful, and delivered a cold pizza. Talked to three people and did not let us know the delivery vehicle broke down. Not worth the cost
Parking: Clean and accessible!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Pepperoni Pizza
Found a hair in my pizza. Absolutely disgusting.
Atmosphere: 1
Food: 1
Service: 4
One pizza was lacking sauce but other very
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Meat Lovers Pizza, Marinara Sauce, Breadsticks, Cheese Sticks
I arrived 25 min after I placed my order online was asked my name and was told they did not know what I ordered for my carry out. I said what I ordered and my name and sat down there at the pick up station. 15 min later they then ask me again what I ordered and for my name again but this time they wrote my name down and what I ordered. Another 10 min go by the cashier still is confused. I asked to speak with the manager and "she is in the back and is too busy."Last time there was a spider in the pizza and they at least offered a new pizza which was declined but at least it was some type of reimbursement attempt. When I asked for a refund the cashier refused to give me a refund (on my credit card) stating "Sir why would we want to keep your money?" I now have no food and my credit card shows no refund and Ive been waiting for a month. I even gave their corporate my complaint and order number and still crickets for a month now.So if you would like to1. pay money and get no food OR2. pay money and get spider toppings (with a free pizza offering after the fact perhaps with remaining spidy family members on it), I highly recommend this place!Err can't believe I came back to this place after the spider :(
Atmosphere: 1
Food: 1
Service: 1
This was my first time at Pizza Hut. And I loved the service. As well as the food!The manager was too kind to explain about the options I have and helped me get my 1st pizza?
Atmosphere: 5
Food: 5
Service: 5
We normally have a decent experience at this location. However, the last time was horrible. Took the staffs forever to look for my order that was placed online. After looking for 15 mins they told me they forgot to make it. She was nice and honest so I decided to wait. Waited so long just to get home and bite into an undercooked pizza. If my pizza was cooked right I wouldn’t be leaving a review because the lady up front was nice. But it’s just crazy how I waited so long and this still happened.
Atmosphere: 1
Food: 2
Service: 3
We have always ordered thru pizza hut and done delivery but I guess they stopped using their own delivery drivers and now use Doordarshan. Well we were NOT satisfied at all...they delivered the pizza order to a different home that is not ours and then when I told them they left the pizza at the wrong address I was told to come get it for myself...I'm like NO ! YOU NEED TO DELIVER THE ORDER TO MY HOME ADDRESS!!! I am so sad that you had to lose your guys they were always so nice!!!
Atmosphere: 4
Food: 4
Service: 3
This location absolutely sucks, I always have problems with this store. I will never order another item from them again. I had this order setup for no contact delivery. As I was waiting for my order it was taking a long time, so I went to go check the door to make sure I hadn't missed it and the driver was at the door getting ready to put the food down. Luckily I did because when he handed me the food I immediately noticed this was the wrong order as it was a pizza and wings and we ordered pizza and cheese sticks so I tell the driver and he looks at the receipt and sure enough it's an order for an entirely different person. So the driver takes the order back with him. At this point I am trying to call the store to see where my food is because I was just going to pick it up but they refuse to answer the phone. Somehow I end up getting a customer service rep for Pizza Hut and they will not even answer the phone for her either even though the store showed it did not close until 12. So at that point I told her to just refund me the money because this whole ordeal was ridiculous. She kept trying to call the store but no answer so she said she just canceled the order. It's not a big deal to bring the wrong order that happens but for the store to hide out and neglect to answer the phone is just unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Made me reorder the order online due to discrepancy in the price and gave me the old order by then the pizza was cold and
Atmosphere: 1
Food: 1
Service: 1
I’m pretty much done with this establishment. This isn’t the first time my order has been incorrect. I tried to give them an opportunity to prove why they should earn my business but who wants to keep spending money just to not get what you ordered? After multiple delivery fees, tips, gas wasted to go get a refund and money wasted this is frustrating. Basically I ordered a hand tossed pizza because I like the crust. Not sure what’s so hard where they can’t get it right but they longer have my business and I would encourage others to take their money elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
Restaurantji Recommends
Better hope the store manager is on duty, otherwise you are out of luck.
Service: 1
I am writing to express my disappointment regarding a recent visit to your establishment. Unfortunately, the customer service I experienced fell far below my expectations, and I feel compelled to bring this matter to your attention.During my visit on 12/14 I encountered an employee who not only provided subpar service but also used vulgar language, creating an uncomfortable environment for both myself and other patrons. Such behavior is unacceptable and does not align with the standard of professionalism one would expect from a reputable restaurant like yours.I believe in the importance of providing constructive feedback to help businesses improve, and I hope that you address this issue promptly. I value the overall experience your restaurant aims to offer and believe that addressing concerns like these will contribute to maintaining a positive reputation.I trust that you will take the necessary steps to investigate and rectify this matter. Thank you for your attention to this issue, and I hope future patrons will not have to encounter similar challenges. employee was a female checking patrons out and boxing pizzas.
Atmosphere: 1
Food: 5
Service: 1
I order a pepperoni with bacon pizza and they gave me, pepperoni and mushrooms, the cheese was cold and the crust was uncooked, horrible, the first and the last time ordering in this Pizza
Atmosphere: 3
Food: 1
Service: 3
We ordered a veggie pizza received a cheese pizza. Also ordered a pepperoni pizza with extra cheese that was burnt on top. Yet we paid for a veggie pizza.
Atmosphere: 1
Food: 1
Service: 1
Staff is extremely rude! Not helpful, and delivered a cold pizza. Talked to three people and did not let us know the delivery vehicle broke down. Not worth the cost